Auto update kills internet access

[Guest grok]

I have two windows computers and both cannot access the internet today after

performing auto updates. (I'm using my wife's macbook for this post.)

 

Actually, my desktop can access the internet because I have a stock market

app that uses the internet without IE but IE7 and Office cannot access

internet. The whole router-comcast-internet path works because I'm using it

for this message.

 

I don't know how to proceed. I probably need to use safe mode to start some

reset to an older version but I need someone to walk me through it.

[Guest noone]

Re: Auto update kills internet access

 

Considered reading the 40+ posts already here on that issue ?

 

"grok" <grok@discussions.microsoft.com> wrote in message

news:617BEC47-0B21-4A91-94E3-AD1A67DD729C@microsoft.com...

>I have two windows computers and both cannot access the internet today

>after

> performing auto updates. (I'm using my wife's macbook for this post.)

>

> Actually, my desktop can access the internet because I have a stock market

> app that uses the internet without IE but IE7 and Office cannot access

> internet. The whole router-comcast-internet path works because I'm using

> it

> for this message.

>

> I don't know how to proceed. I probably need to use safe mode to start

> some

> reset to an older version but I need someone to walk me through it.

[Guest Carey Frisch [MVP]]

Re: Auto update kills internet access

 

If you are using ZoneAlarm, see:

 

Workaround to Sudden Loss of Internet Access Problem

http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

 

 

--

Carey Frisch

Microsoft MVP

Windows Desktop Experience -

Windows Vista Enthusiast

 

---------------------------------------------------------------

 

"grok" <grok@discussions.microsoft.com> wrote in message news:617BEC47-0B21-4A91-94E3-AD1A67DD729C@microsoft.com...

I have two windows computers and both cannot access the internet today after

performing auto updates. (I'm using my wife's macbook for this post.)

 

Actually, my desktop can access the internet because I have a stock market

app that uses the internet without IE but IE7 and Office cannot access

internet. The whole router-comcast-internet path works because I'm using it

for this message.

 

I don't know how to proceed. I probably need to use safe mode to start some

reset to an older version but I need someone to walk me through it.

[Guest TaurArian]

RE: Auto update kills internet access

 

http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=fbffcc95-5991-4aa5-b321-5e4c39d89aea&mid=fbffcc95-5991-4aa5-b321-5e4c39d89aea

OR

http://tinyurl.com/652vmw

 

Posted by: Carl MSFT

on the Windows Update Newsgroup

 

Quote -

 

"We (Microsoft) are aware of an issue that is affecting the ability of Zone

Alarm customers to access the Internet after the installation of the

MS08-037 (KB951748) Security Update released on July 9th.

 

Both Microsoft and Zone Alarm are actively working on the issue. For further

help in resolving the issue, we suggest you contact Zone Alarm customer

service at 1-877-966-5221 (within North America), +1 415 633 4588 (outside

the United States), or by faxing to +1 415 633 4589.

 

The Zone Alarm website states that technical support is available for a fee

by calling 877-365-ZONE (9663). If you have another means of accessing the

Internet, the Zone Alarm website (http://www.zonealarm.com) has some recommended

workarounds.

 

One of the temporary workarounds that is mentioned on the Zone Alarm website

is to change the Zone Alarm Personal Firewall to a setting of “Medium”

protection. The Zone Alarm site says that it does not recommend this option,

as it may reduce your security level. Microsoft also does not recommend this

workaround, but it may temporarily allow Internet access."

 

--

--------------------------------

TaurArian [MVP] 2005-2009

Update Services

http://taurarian.mvps.org

 

 

"grok" wrote:

> I have two windows computers and both cannot access the internet today after

> performing auto updates. (I'm using my wife's macbook for this post.)

>

> Actually, my desktop can access the internet because I have a stock market

> app that uses the internet without IE but IE7 and Office cannot access

> internet. The whole router-comcast-internet path works because I'm using it

> for this message.

>

> I don't know how to proceed. I probably need to use safe mode to start some

> reset to an older version but I need someone to walk me through it.

[Guest grok]

Re: Auto update kills internet access

 

Thanks Carey. The ZA fix did the trick.

 

"Carey Frisch [MVP]" wrote:

> If you are using ZoneAlarm, see:

>

> Workaround to Sudden Loss of Internet Access Problem

> http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

>

>

> --

> Carey Frisch

> Microsoft MVP

> Windows Desktop Experience -

> Windows Vista Enthusiast

>

> ---------------------------------------------------------------

>

> "grok" <grok@discussions.microsoft.com> wrote in message news:617BEC47-0B21-4A91-94E3-AD1A67DD729C@microsoft.com...

> I have two windows computers and both cannot access the internet today after

> performing auto updates. (I'm using my wife's macbook for this post.)

>

> Actually, my desktop can access the internet because I have a stock market

> app that uses the internet without IE but IE7 and Office cannot access

> internet. The whole router-comcast-internet path works because I'm using it

> for this message.

>

> I don't know how to proceed. I probably need to use safe mode to start some

> reset to an older version but I need someone to walk me through it.

>

[Guest Galen Somerville]

Re: Auto update kills internet access

 

That always gets me. They come here to ask a question but apparently never

check first to see if it's already been asked and answered.

 

"noone" <noone@yahoo.com> wrote in message

news:mycdk.10145$LG4.6358@nlpi065.nbdc.sbc.com...

> Considered reading the 40+ posts already here on that issue ?

>

> "grok" <grok@discussions.microsoft.com> wrote in message

> news:617BEC47-0B21-4A91-94E3-AD1A67DD729C@microsoft.com...

>>I have two windows computers and both cannot access the internet today

>>after

>> performing auto updates. (I'm using my wife's macbook for this post.)

>>

>> Actually, my desktop can access the internet because I have a stock

>> market

>> app that uses the internet without IE but IE7 and Office cannot access

>> internet. The whole router-comcast-internet path works because I'm using

>> it

>> for this message.

>>

>> I don't know how to proceed. I probably need to use safe mode to start

>> some

>> reset to an older version but I need someone to walk me through it.

>

>

[Guest sgopus]

RE: Auto update kills internet access

 

I have two pc's and neither of them were affected badly by this update, both

access the internet just fine.

 

"grok" wrote:

> I have two windows computers and both cannot access the internet today after

> performing auto updates. (I'm using my wife's macbook for this post.)

>

> Actually, my desktop can access the internet because I have a stock market

> app that uses the internet without IE but IE7 and Office cannot access

> internet. The whole router-comcast-internet path works because I'm using it

> for this message.

>

> I don't know how to proceed. I probably need to use safe mode to start some

> reset to an older version but I need someone to walk me through it.

[Guest Doug Knox - [MS-MVP]]

Re: Auto update kills internet access

 

This update only affected users of Zone Alarm who had their settings "just

so".

 

--

Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart

Display\Security

Win 95/98/Me/XP Tweaks and Fixes

http://www.dougknox.com

--------------------------------

Per user Group Policy Restrictions for XP Home and XP Pro

http://www.dougknox.com/xp/utils/xp_securityconsole.htm

--------------------------------

Please reply only to the newsgroup so all may benefit.

Unsolicited e-mail is not answered.

 

"sgopus" <sgopus@discussions.microsoft.com> wrote in message

news:E1A5C84F-2F5E-4F08-9BCD-DAA5F5642493@microsoft.com...

>I have two pc's and neither of them were affected badly by this update,

>both

> access the internet just fine.

>

> "grok" wrote:

>

>> I have two windows computers and both cannot access the internet today

>> after

>> performing auto updates. (I'm using my wife's macbook for this post.)

>>

>> Actually, my desktop can access the internet because I have a stock

>> market

>> app that uses the internet without IE but IE7 and Office cannot access

>> internet. The whole router-comcast-internet path works because I'm using

>> it

>> for this message.

>>

>> I don't know how to proceed. I probably need to use safe mode to start

>> some

>> reset to an older version but I need someone to walk me through it.

[Guest Bill in Co.]

Re: Auto update kills internet access

 

AND people who keep downloading these "updates" in the first place. :-)

 

Doug Knox - [MS-MVP] wrote:

> This update only affected users of Zone Alarm who had their settings "just

> so".

>

> --

> Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart

> Display\Security

> Win 95/98/Me/XP Tweaks and Fixes

> http://www.dougknox.com

> --------------------------------

> Per user Group Policy Restrictions for XP Home and XP Pro

> http://www.dougknox.com/xp/utils/xp_securityconsole.htm

> --------------------------------

> Please reply only to the newsgroup so all may benefit.

> Unsolicited e-mail is not answered.

>

> "sgopus" <sgopus@discussions.microsoft.com> wrote in message

> news:E1A5C84F-2F5E-4F08-9BCD-DAA5F5642493@microsoft.com...

>> I have two pc's and neither of them were affected badly by this update,

>> both access the internet just fine.

>>

>> "grok" wrote:

>>

>>> I have two windows computers and both cannot access the internet today

>>> after performing auto updates. (I'm using my wife's macbook for this

>>> post.)

>>>

>>> Actually, my desktop can access the internet because I have a stock

>>> market

>>> app that uses the internet without IE but IE7 and Office cannot access

>>> internet. The whole router-comcast-internet path works because I'm

>>> using

>>> it for this message.

>>>

>>> I don't know how to proceed. I probably need to use safe mode to start

>>> some reset to an older version but I need someone to walk me through it.

[Guest Charles Lee]

Re: Auto update kills internet access

 

problems are now fixed with security update & ZAin ZA latest update...

 

Follow the link below , download new update version of ZA 70.483.000, and

then download the security update KB 951748 afterwards.

I have done all pc's on my home network... all back to normal....

http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

 

 

"grok" <grok@discussions.microsoft.com> wrote in message

news:617BEC47-0B21-4A91-94E3-AD1A67DD729C@microsoft.com...

>I have two windows computers and both cannot access the internet today

>after

> performing auto updates. (I'm using my wife's macbook for this post.)

>

> Actually, my desktop can access the internet because I have a stock market

> app that uses the internet without IE but IE7 and Office cannot access

> internet. The whole router-comcast-internet path works because I'm using

> it

> for this message.

>

> I don't know how to proceed. I probably need to use safe mode to start

> some

> reset to an older version but I need someone to walk me through it.

[Guest Frank Martin]

Re: Auto update kills internet access

 

I got a tentative fix by disabling the

connection in the "Network Connections"

window, and then enabling it again.

 

 

"TaurArian" <taurarianREMOVECAPS@gmail.com>

wrote in message

news:2C713E08-11E5-4158-9E7B-6C7A783C62DB@microsoft.com...

> http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=fbffcc95-5991-4aa5-b321-5e4c39d89aea&mid=fbffcc95-5991-4aa5-b321-5e4c39d89aea

> OR

> http://tinyurl.com/652vmw

>

> Posted by: Carl MSFT

> on the Windows Update Newsgroup

>

> Quote -

>

> "We (Microsoft) are aware of an issue that

> is affecting the ability of Zone

> Alarm customers to access the Internet

> after the installation of the

> MS08-037 (KB951748) Security Update

> released on July 9th.

>

> Both Microsoft and Zone Alarm are actively

> working on the issue. For further

> help in resolving the issue, we suggest you

> contact Zone Alarm customer

> service at 1-877-966-5221 (within North

> America), +1 415 633 4588 (outside

> the United States), or by faxing to +1 415

> 633 4589.

>

> The Zone Alarm website states that

> technical support is available for a fee

> by calling 877-365-ZONE (9663). If you have

> another means of accessing the

> Internet, the Zone Alarm website

> (http://www.zonealarm.com) has some recommended

> workarounds.

>

> One of the temporary workarounds that is

> mentioned on the Zone Alarm website

> is to change the Zone Alarm Personal

> Firewall to a setting of "Medium"

> protection. The Zone Alarm site says that

> it does not recommend this option,

> as it may reduce your security level.

> Microsoft also does not recommend this

> workaround, but it may temporarily allow

> Internet access."

>

> --

> --------------------------------

> TaurArian [MVP] 2005-2009

> Update Services

> http://taurarian.mvps.org

>

>

> "grok" wrote:

>

>> I have two windows computers and both

>> cannot access the internet today after

>> performing auto updates. (I'm using my

>> wife's macbook for this post.)

>>

>> Actually, my desktop can access the

>> internet because I have a stock market

>> app that uses the internet without IE but

>> IE7 and Office cannot access

>> internet. The whole

>> router-comcast-internet path works because

>> I'm using it

>> for this message.

>>

>> I don't know how to proceed. I probably

>> need to use safe mode to start some

>> reset to an older version but I need

>> someone to walk me through it.