Guest Dave Posted July 10, 2008 Posted July 10, 2008 My grandson has recently encountered some sort of malware that has stopped our windows XP home edition from starting. I have tried running it in safe mode and it wont even run that. Ive tried restoring a last know good set up and it wont run. When I try to boot windows in debugging mode it runs 1 .exe file ntos something.exe and 3 .dll files then tries to do something with page file sys but then just hangs. Unfortunately the PC came with windows already installed so I cant do a re-install.... can anyone give me any advice on how to fix this.... by the way mygrandson will now be banned from using the PC, if and when I get it fixed.
Guest Pegasus \(MVP\) Posted July 10, 2008 Posted July 10, 2008 Re: Windows XP Home Edition wont run "Dave" <Dave@discussions.microsoft.com> wrote in message news:F5FDA407-46B4-4D91-85A9-1C109F32B7BD@microsoft.com... > My grandson has recently encountered some sort of malware that has stopped > our windows XP home edition from starting. I have tried running it in safe > mode and it wont even run that. Ive tried restoring a last know good set > up > and it wont run. When I try to boot windows in debugging mode it runs 1 > .exe > file ntos something.exe and 3 .dll files then tries to do something with > page > file sys but then just hangs. > Unfortunately the PC came with windows already installed so I cant do a > re-install.... can anyone give me any advice on how to fix this.... by the > way mygrandson will now be banned from using the PC, if and when I get it > fixed. Companies selling PCs with Windows are required to do one of three things: - They must supply a Windows installation CD. - They must supply a "recovery CD" that lets the buyer restore Windows to factory condition. - They must include a recovery partition on the hard disk that lets the buyer restore Windows. You should now read the documentation that came with your PC to see which of the above applies.
Guest Dave Posted July 10, 2008 Posted July 10, 2008 Re: Windows XP Home Edition wont run Ok thanks. I don't remember getting a CD with windows on or a recovery CD. Therefore it must be on a partition. How do I get to it without windows running? "Pegasus (MVP)" wrote: > > "Dave" <Dave@discussions.microsoft.com> wrote in message > news:F5FDA407-46B4-4D91-85A9-1C109F32B7BD@microsoft.com... > > My grandson has recently encountered some sort of malware that has stopped > > our windows XP home edition from starting. I have tried running it in safe > > mode and it wont even run that. Ive tried restoring a last know good set > > up > > and it wont run. When I try to boot windows in debugging mode it runs 1 > > .exe > > file ntos something.exe and 3 .dll files then tries to do something with > > page > > file sys but then just hangs. > > Unfortunately the PC came with windows already installed so I cant do a > > re-install.... can anyone give me any advice on how to fix this.... by the > > way mygrandson will now be banned from using the PC, if and when I get it > > fixed. > > Companies selling PCs with Windows are required to do one of > three things: > - They must supply a Windows installation CD. > - They must supply a "recovery CD" that lets the buyer restore > Windows to factory condition. > - They must include a recovery partition on the hard disk that lets > the buyer restore Windows. > > You should now read the documentation that came with your > PC to see which of the above applies. > > >
Guest mcp6453 Posted July 10, 2008 Posted July 10, 2008 Re: Windows XP Home Edition wont run Many recovery partitions are accessed by pressing F11 as soon as the computer attempts to boot. Keep in mind that most recovery partitions will cause you to lose ALL of the data on the drive. (That statement is not universally true; it depends on the brand of the computer.) If you need to recover data before doing a reinstall, remove the hard drive from your computer, install it as a slave drive in another computer (substituting it for the CD/DVD drive is the easiest way since you should not have to set any jumpers), and copy the data to another drive. If you really want to see what's on the drive, download a utility such as BootIt Next Generation from http://www.terabyteunlimited.com. (Run MakeDisk.exe to create a bootable floppy. Boot to the floppy. As soon as the program starts, hit Cancel to go into the Maintenance mode. Click on Partition Work. Look at the available partitions. Do NOT do anything else with the program unless you are experienced in partitions.) Dave wrote: > Ok thanks. I don't remember getting a CD with windows on or a recovery CD. > Therefore it must be on a partition. How do I get to it without windows > running? > > "Pegasus (MVP)" wrote: > >> "Dave" <Dave@discussions.microsoft.com> wrote in message >> news:F5FDA407-46B4-4D91-85A9-1C109F32B7BD@microsoft.com... >>> My grandson has recently encountered some sort of malware that has stopped >>> our windows XP home edition from starting. I have tried running it in safe >>> mode and it wont even run that. Ive tried restoring a last know good set >>> up >>> and it wont run. When I try to boot windows in debugging mode it runs 1 >>> .exe >>> file ntos something.exe and 3 .dll files then tries to do something with >>> page >>> file sys but then just hangs. >>> Unfortunately the PC came with windows already installed so I cant do a >>> re-install.... can anyone give me any advice on how to fix this.... by the >>> way mygrandson will now be banned from using the PC, if and when I get it >>> fixed. >> Companies selling PCs with Windows are required to do one of >> three things: >> - They must supply a Windows installation CD. >> - They must supply a "recovery CD" that lets the buyer restore >> Windows to factory condition. >> - They must include a recovery partition on the hard disk that lets >> the buyer restore Windows. >> >> You should now read the documentation that came with your >> PC to see which of the above applies. >> >> >>
Guest Bob I Posted July 10, 2008 Posted July 10, 2008 Re: Windows XP Home Edition wont run Pegasus' last sentence was "You should now read the documentation that came with your PC to see which of the above applies." Dave wrote: > Ok thanks. I don't remember getting a CD with windows on or a recovery CD. > Therefore it must be on a partition. How do I get to it without windows > running? > > "Pegasus (MVP)" wrote: > > >>"Dave" <Dave@discussions.microsoft.com> wrote in message >>news:F5FDA407-46B4-4D91-85A9-1C109F32B7BD@microsoft.com... >> >>>My grandson has recently encountered some sort of malware that has stopped >>>our windows XP home edition from starting. I have tried running it in safe >>>mode and it wont even run that. Ive tried restoring a last know good set >>>up >>>and it wont run. When I try to boot windows in debugging mode it runs 1 >>>.exe >>>file ntos something.exe and 3 .dll files then tries to do something with >>>page >>>file sys but then just hangs. >>>Unfortunately the PC came with windows already installed so I cant do a >>>re-install.... can anyone give me any advice on how to fix this.... by the >>>way mygrandson will now be banned from using the PC, if and when I get it >>>fixed. >> >>Companies selling PCs with Windows are required to do one of >>three things: >>- They must supply a Windows installation CD. >>- They must supply a "recovery CD" that lets the buyer restore >> Windows to factory condition. >>- They must include a recovery partition on the hard disk that lets >> the buyer restore Windows. >> >>You should now read the documentation that came with your >>PC to see which of the above applies. >> >> >>
Guest Ray Shafranski Posted July 10, 2008 Posted July 10, 2008 Re: Windows XP Home Edition wont run "Dave" <Dave@discussions.microsoft.com> wrote in message news:F5FDA407-46B4-4D91-85A9-1C109F32B7BD@microsoft.com... > My grandson has recently encountered some sort of malware that has stopped > our windows XP home edition from starting. I have tried running it in safe > mode and it wont even run that. Ive tried restoring a last know good set > up > and it wont run. When I try to boot windows in debugging mode it runs 1 > .exe > file ntos something.exe and 3 .dll files then tries to do something with > page > file sys but then just hangs. > Unfortunately the PC came with windows already installed so I cant do a > re-install.... can anyone give me any advice on how to fix this.... by the > way mygrandson will now be banned from using the PC, if and when I get it > fixed. Re-install from the recovery partition on the hard drive.
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