Windows XP Home Edition wont run

[Guest Dave]

My grandson has recently encountered some sort of malware that has stopped

our windows XP home edition from starting. I have tried running it in safe

mode and it wont even run that. Ive tried restoring a last know good set up

and it wont run. When I try to boot windows in debugging mode it runs 1 .exe

file ntos something.exe and 3 .dll files then tries to do something with page

file sys but then just hangs.

Unfortunately the PC came with windows already installed so I cant do a

re-install.... can anyone give me any advice on how to fix this.... by the

way mygrandson will now be banned from using the PC, if and when I get it

fixed.

[Guest Pegasus \(MVP\)]

Re: Windows XP Home Edition wont run

 

 

"Dave" <Dave@discussions.microsoft.com> wrote in message

news:F5FDA407-46B4-4D91-85A9-1C109F32B7BD@microsoft.com...

> My grandson has recently encountered some sort of malware that has stopped

> our windows XP home edition from starting. I have tried running it in safe

> mode and it wont even run that. Ive tried restoring a last know good set

> up

> and it wont run. When I try to boot windows in debugging mode it runs 1

> .exe

> file ntos something.exe and 3 .dll files then tries to do something with

> page

> file sys but then just hangs.

> Unfortunately the PC came with windows already installed so I cant do a

> re-install.... can anyone give me any advice on how to fix this.... by the

> way mygrandson will now be banned from using the PC, if and when I get it

> fixed.

 

Companies selling PCs with Windows are required to do one of

three things:

- They must supply a Windows installation CD.

- They must supply a "recovery CD" that lets the buyer restore

Windows to factory condition.

- They must include a recovery partition on the hard disk that lets

the buyer restore Windows.

 

You should now read the documentation that came with your

PC to see which of the above applies.

[Guest Dave]

Re: Windows XP Home Edition wont run

 

Ok thanks. I don't remember getting a CD with windows on or a recovery CD.

Therefore it must be on a partition. How do I get to it without windows

running?

 

"Pegasus (MVP)" wrote:

>

> "Dave" <Dave@discussions.microsoft.com> wrote in message

> news:F5FDA407-46B4-4D91-85A9-1C109F32B7BD@microsoft.com...

> > My grandson has recently encountered some sort of malware that has stopped

> > our windows XP home edition from starting. I have tried running it in safe

> > mode and it wont even run that. Ive tried restoring a last know good set

> > up

> > and it wont run. When I try to boot windows in debugging mode it runs 1

> > .exe

> > file ntos something.exe and 3 .dll files then tries to do something with

> > page

> > file sys but then just hangs.

> > Unfortunately the PC came with windows already installed so I cant do a

> > re-install.... can anyone give me any advice on how to fix this.... by the

> > way mygrandson will now be banned from using the PC, if and when I get it

> > fixed.

>

> Companies selling PCs with Windows are required to do one of

> three things:

> - They must supply a Windows installation CD.

> - They must supply a "recovery CD" that lets the buyer restore

> Windows to factory condition.

> - They must include a recovery partition on the hard disk that lets

> the buyer restore Windows.

>

> You should now read the documentation that came with your

> PC to see which of the above applies.

>

>

>

[Guest mcp6453]

Re: Windows XP Home Edition wont run

 

Many recovery partitions are accessed by pressing F11 as soon as the

computer attempts to boot. Keep in mind that most recovery partitions

will cause you to lose ALL of the data on the drive. (That statement is

not universally true; it depends on the brand of the computer.)

 

If you need to recover data before doing a reinstall, remove the hard

drive from your computer, install it as a slave drive in another

computer (substituting it for the CD/DVD drive is the easiest way since

you should not have to set any jumpers), and copy the data to another drive.

 

If you really want to see what's on the drive, download a utility such

as BootIt Next Generation from http://www.terabyteunlimited.com. (Run

MakeDisk.exe to create a bootable floppy. Boot to the floppy. As soon as

the program starts, hit Cancel to go into the Maintenance mode. Click on

Partition Work. Look at the available partitions. Do NOT do anything

else with the program unless you are experienced in partitions.)

 

Dave wrote:

> Ok thanks. I don't remember getting a CD with windows on or a recovery CD.

> Therefore it must be on a partition. How do I get to it without windows

> running?

>

> "Pegasus (MVP)" wrote:

>

>> "Dave" <Dave@discussions.microsoft.com> wrote in message

>> news:F5FDA407-46B4-4D91-85A9-1C109F32B7BD@microsoft.com...

>>> My grandson has recently encountered some sort of malware that has stopped

>>> our windows XP home edition from starting. I have tried running it in safe

>>> mode and it wont even run that. Ive tried restoring a last know good set

>>> up

>>> and it wont run. When I try to boot windows in debugging mode it runs 1

>>> .exe

>>> file ntos something.exe and 3 .dll files then tries to do something with

>>> page

>>> file sys but then just hangs.

>>> Unfortunately the PC came with windows already installed so I cant do a

>>> re-install.... can anyone give me any advice on how to fix this.... by the

>>> way mygrandson will now be banned from using the PC, if and when I get it

>>> fixed.

>> Companies selling PCs with Windows are required to do one of

>> three things:

>> - They must supply a Windows installation CD.

>> - They must supply a "recovery CD" that lets the buyer restore

>> Windows to factory condition.

>> - They must include a recovery partition on the hard disk that lets

>> the buyer restore Windows.

>>

>> You should now read the documentation that came with your

>> PC to see which of the above applies.

>>

>>

>>

[Guest Bob I]

Re: Windows XP Home Edition wont run

 

Pegasus' last sentence was

 

"You should now read the documentation that came with your PC to see

which of the above applies."

 

Dave wrote:

> Ok thanks. I don't remember getting a CD with windows on or a recovery CD.

> Therefore it must be on a partition. How do I get to it without windows

> running?

>

> "Pegasus (MVP)" wrote:

>

>

>>"Dave" <Dave@discussions.microsoft.com> wrote in message

>>news:F5FDA407-46B4-4D91-85A9-1C109F32B7BD@microsoft.com...

>>

>>>My grandson has recently encountered some sort of malware that has stopped

>>>our windows XP home edition from starting. I have tried running it in safe

>>>mode and it wont even run that. Ive tried restoring a last know good set

>>>up

>>>and it wont run. When I try to boot windows in debugging mode it runs 1

>>>.exe

>>>file ntos something.exe and 3 .dll files then tries to do something with

>>>page

>>>file sys but then just hangs.

>>>Unfortunately the PC came with windows already installed so I cant do a

>>>re-install.... can anyone give me any advice on how to fix this.... by the

>>>way mygrandson will now be banned from using the PC, if and when I get it

>>>fixed.

>>

>>Companies selling PCs with Windows are required to do one of

>>three things:

>>- They must supply a Windows installation CD.

>>- They must supply a "recovery CD" that lets the buyer restore

>> Windows to factory condition.

>>- They must include a recovery partition on the hard disk that lets

>> the buyer restore Windows.

>>

>>You should now read the documentation that came with your

>>PC to see which of the above applies.

>>

>>

>>

[Guest Ray Shafranski]

Re: Windows XP Home Edition wont run

 

"Dave" <Dave@discussions.microsoft.com> wrote in message

news:F5FDA407-46B4-4D91-85A9-1C109F32B7BD@microsoft.com...

> My grandson has recently encountered some sort of malware that has stopped

> our windows XP home edition from starting. I have tried running it in safe

> mode and it wont even run that. Ive tried restoring a last know good set

> up

> and it wont run. When I try to boot windows in debugging mode it runs 1

> .exe

> file ntos something.exe and 3 .dll files then tries to do something with

> page

> file sys but then just hangs.

> Unfortunately the PC came with windows already installed so I cant do a

> re-install.... can anyone give me any advice on how to fix this.... by the

> way mygrandson will now be banned from using the PC, if and when I get it

> fixed.

 

Re-install from the recovery partition on the hard drive.