Guest msnpi Posted July 11, 2008 Posted July 11, 2008 Running XP home. Something got into my computer that was redirecting me to sites such as pcprivacycleaner.com and others. My McAffee wasn't finding it. Ran registry mechanic and several other programs. I decided to download all XP updates, including SP2, and updated to latest internet explorer. The downloads and installation completed. Since doing that, when my sys boots it gets as far as loading the desktop background but thats it. I get no desktop icons, no start button, no task bar, no office shortcuts bar... even McAffee doesn't seem to be starting. If i boot into SAFE mode i see all the icons and task bar and start button and can surf the net with the limited safe mode capabilities. If a try to boot normal i can't do anything but cntrl alt del and shut it down using the task manager. Any ideas? Thanks.
Guest Malke Posted July 11, 2008 Posted July 11, 2008 Re: no desktop, no start button, no task bar msnpi wrote: > Running XP home. Something got into my computer that was redirecting me to > sites such as pcprivacycleaner.com and others. My McAffee wasn't finding > it. > Ran registry mechanic and several other programs. I decided to download > all > XP updates, including SP2, and updated to latest internet explorer. The > downloads and installation completed. Since doing that, when my sys boots > it gets as far as loading the desktop background but thats it. I get no > desktop icons, no start button, no task bar, no office shortcuts bar... > even McAffee > doesn't seem to be starting. If i boot into SAFE mode i see all the icons > and task bar and start button and can surf the net with the limited safe > mode capabilities. > If a try to boot normal i can't do anything but cntrl alt del and shut it > down using the task manager. > Any ideas? Thanks. Your computer is still infected and you haven't cleaned it up. Since you can get into Safe Mode, you can try running malware removal steps. However, since you have run a registry cleaner you may have already damaged your operating system beyond repair. There's no way for me to know. So try and clean up your system and if it fails, back up your data from Safe Mode onto external media (thumb drive, external hard drive) and do a clean install of Windows. Why you should not use a registry cleaner: http://aumha.net/viewtopic.php?t=28099 For the malware, start by going here and looking for removal steps: Bleeping Computer removal how-to's - http://www.bleepingcomputer.com/forums/forum55.html When all else fails, get guided help. Either register and post at Bleeping Computer or choose one of the specialty forums listed below. Register and read its posting FAQ. PLEASE DO NOT POST LOGS IN THE MS NEWSGROUPS. http://aumha.net/ - Click on the HijackThis forum. Read the announcement and the stickies *first*. http://www.atribune.org/forums/index.php?showforum=9 http://aumha.net/viewforum.php?f=30 http://www.bleepingcomputer.com/forums/forum22.html http://castlecops.com/forum67.html http://www.dslreports.com/forum/cleanup http://www.cybertechhelp.com/forums/forumdisplay.php?f=25 http://www.geekstogo.com/forum/Malware_Removal_HiJackThis_Logs_Go_Here-f37.html http://gladiator-antivirus.com/forum/index.php?showforum=170 http://spywarewarrior.com/viewforum.php?f=5 http://forums.techguy.org/54-security/ http://forums.tomcoyote.org/ Standard disclaimer: I can't see and test your computer myself, so these are just suggestions based on many years of being a professional computer tech; suggestions based on what you've written. You should not take my suggestions as a definitive diagnosis. If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). Please be aware that not all local shops are skilled at removing malware and even if they are, your computer may be so infested that Windows will need to be clean-installed. If possible, have all your data backed up before you take the machine into a shop. Malke -- MS-MVP Elephant Boy Computers - Don't Panic! FAQ - http://www.elephantboycomputers.com/#FAQ
Guest windmap Posted July 11, 2008 Posted July 11, 2008 Re: no desktop, no start button, no task bar Computer viruses: description, prevention, and recovery http://support.microsoft.com/kb/129972/en-us How to Protect Boot Sector from Viruses in Windows http://support.microsoft.com/kb/122221/en-us Unexplained computer behavior may be caused by deceptive software http://support.microsoft.com/kb/827315/en-us "msnpi" <msnpi@discussions.microsoft.com> wrote in message news:600C6F84-D5E6-4DCD-8007-8BEDC6A03B28@microsoft.com... > Running XP home. Something got into my computer that was redirecting me to > sites such as pcprivacycleaner.com and others. My McAffee wasn't finding > it. > Ran registry mechanic and several other programs. I decided to download > all > XP updates, including SP2, and updated to latest internet explorer. The > downloads and installation completed. Since doing that, when my sys boots > it > gets as far as loading the desktop background but thats it. I get no > desktop > icons, no start button, no task bar, no office shortcuts bar... even > McAffee > doesn't seem to be starting. If i boot into SAFE mode i see all the icons > and task bar and start button and can surf the net with the limited safe > mode > capabilities. > If a try to boot normal i can't do anything but cntrl alt del and shut it > down using the task manager. > Any ideas? Thanks.
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