cd dvd drives not working

[Guest audra]

my cd and dvd drives are present in the device manager and open and close

properly, but when I put a music cd in, it wont play. Also, when i try to

burn a cd through musicmatch it says "no cd/dvd drives detected. please hook

up a compatable drive and try again"

[Guest Rich Barry]

Re: cd dvd drives not working

 

Audra, open MyComputer and see if the Cd/Dvd Drive Icons are there. If

no, then go here and try doug's fix.

http://www.dougknox.com/xp/xp_fixes.html Rt column 10 down "

Restore Dvd/Cd Drives to Explorer.

 

"audra" <audra@discussions.microsoft.com> wrote in message

news:BE79153B-3422-42C8-914D-C5B6743E149F@microsoft.com...

> my cd and dvd drives are present in the device manager and open and close

> properly, but when I put a music cd in, it wont play. Also, when i try

> to

> burn a cd through musicmatch it says "no cd/dvd drives detected. please

> hook

> up a compatable drive and try again"

[Guest audra]

Re: cd dvd drives not working

 

Thank you for the reply mr barry. I did as you said and the icons are

there. When I put a cd in, the green light blinks, but the cd never loads.

I can open the cd, but it still wont play. Also, all of the cd burning

programs still dont detect a drive.

 

"Rich Barry" wrote:

> Audra, open MyComputer and see if the Cd/Dvd Drive Icons are there. If

> no, then go here and try doug's fix.

> http://www.dougknox.com/xp/xp_fixes.html Rt column 10 down "

> Restore Dvd/Cd Drives to Explorer.

>

> "audra" <audra@discussions.microsoft.com> wrote in message

> news:BE79153B-3422-42C8-914D-C5B6743E149F@microsoft.com...

> > my cd and dvd drives are present in the device manager and open and close

> > properly, but when I put a music cd in, it wont play. Also, when i try

> > to

> > burn a cd through musicmatch it says "no cd/dvd drives detected. please

> > hook

> > up a compatable drive and try again"

>

>

>

[Guest Malke]

Re: cd dvd drives not working

 

audra wrote:

> Thank you for the reply mr barry. I did as you said and the icons are

> there. When I put a cd in, the green light blinks, but the cd never

> loads. I can open the cd, but it still wont play. Also, all of the cd

> burning

> programs still dont detect a drive.

 

Did you apply Doug Knox's fix as Rich Barry suggested? If not, that's your

next step. If you did, then you have a hardware issue. Since you've told us

nothing about your computer (desktop or laptop? age? make/model? etc.), all

I can suggest is that you do some hardware troubleshooting.

 

Only you know whether you are comfortable opening up your computer so either

supply more details or take the machine to a local computer professional. I

don't suggest using a BigComputerStore/GeekSquad type of place.

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

[Guest audra]

Re: cd dvd drives not working

 

first i'd like to thank everyone for helping. I tried doug knox's fix, but

it didnt seem to help. I have a dell 8400 desktop computer. Its about 4

years old. At first I was getting a message code 39 and neither drive was

working. I applied the fix that was suggested and the device manager says

they are working properly, but they wont load cd's and dvds. also all the cd

burning programs say that theres no drives hooked up. Ive uninstalled and

reinstalled. no good.

 

"Malke" wrote:

> audra wrote:

>

> > Thank you for the reply mr barry. I did as you said and the icons are

> > there. When I put a cd in, the green light blinks, but the cd never

> > loads. I can open the cd, but it still wont play. Also, all of the cd

> > burning

> > programs still dont detect a drive.

>

> Did you apply Doug Knox's fix as Rich Barry suggested? If not, that's your

> next step. If you did, then you have a hardware issue. Since you've told us

> nothing about your computer (desktop or laptop? age? make/model? etc.), all

> I can suggest is that you do some hardware troubleshooting.

>

> Only you know whether you are comfortable opening up your computer so either

> supply more details or take the machine to a local computer professional. I

> don't suggest using a BigComputerStore/GeekSquad type of place.

>

> Malke

> --

> MS-MVP

> Elephant Boy Computers - Don't Panic!

> FAQ - http://www.elephantboycomputers.com/#FAQ

>

>

[Guest Malke]

Re: cd dvd drives not working

 

audra wrote:

> first i'd like to thank everyone for helping. I tried doug knox's fix,

> but

> it didnt seem to help. I have a dell 8400 desktop computer. Its about 4

> years old. At first I was getting a message code 39 and neither drive was

> working. I applied the fix that was suggested and the device manager says

> they are working properly, but they wont load cd's and dvds. also all the

> cd

> burning programs say that theres no drives hooked up. Ive uninstalled and

> reinstalled. no good.

 

Then you know it's a hardware issue, either the drives and/or the

motherboard.

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

[Guest ck85301]

RE: cd dvd drives not working

 

 

 

"audra" wrote:

> my cd and dvd drives are present in the device manager and open and close

> properly, but when I put a music cd in, it wont play. Also, when i try to

> burn a cd through musicmatch it says "no cd/dvd drives detected. please hook

> up a compatable drive and try again"

[Guest Richard in AZ]

Re: cd dvd drives not working

 

 

"ck85301" <ck85301@discussions.microsoft.com> wrote in message

news:FAFF9CB0-8B3E-4FD7-B734-0CD035FEC379@microsoft.com...

|

|

| "audra" wrote:

|

| > my cd and dvd drives are present in the device manager and open and close

| > properly, but when I put a music cd in, it wont play. Also, when i try to

| > burn a cd through musicmatch it says "no cd/dvd drives detected. please hook

| > up a compatable drive and try again"

 

Time to buy a new drive.

Most likely the laser optics are out of alignment and only the manufacture would have the tools to

align them.

[Guest Elmo]

Re: cd dvd drives not working

 

ck85301 wrote:

>

> "audra" wrote:

>

>> My cd and dvd drives are present in the device manager and open and close

>> properly, but when I put a music cd in, it won't play. Also, when I try to

>> burn a cd through Musicmatch it says "no cd/dvd drives detected. Please hook

>> up a compatible drive and try again".

 

CD repair for XP:

http://aumha.org/downloads/cdgone.zip

 

Also try the following. You should back up the registry before making

changes:

 

Click Start, Run, type Regedit, click OK.

Locate this Registry Key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class

Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318}

Value Data: [Delete All Value Data from UpperFilters and LowerFilters]

Note: Do not delete the Key or the Multi-String Values. Delete only the

data values.

Exit Registry and Reboot

 

--

Joe =o)