The feature you are trying to install

[Guest Gerry]

Hi

 

Could someone please help me with a problem pop up I am getting this is

since I updated to the latest windows live messenger 8.5.1302.1018.

 

" The feature you are trying to install is on a cd-rom or other removable

disc that is not available"

 

This is a windows installer message relating to a document veiwer.

 

I do not have a disc to put in the pc, I have uninstalled messenger and the

problem goes, and i restored to an earlier time, everytime I try to put the

messenger back on then I get the same problem, I tried installing an earlier

version but for some reason I can not get one to show after downloading, only

the up to date version works now.

 

any help to get this windows installer message not to come on I would be

very grateful.

 

thanking you

 

 

--

Many thanks

[Guest Mir Mehdi]

RE: The feature you are trying to install

 

This problem occurs when Windows Live Messenger is trying to access the 3rd

Party plugins. In this case the plugins are HP Document Viewer App.

Check in the event viewer(Start->Run->Eventvwr)for any msiinstaller warning.

That would provide much information on the software.

 

Probably you may have to remove HP Document Viewer if you are not using it

or you may have to reinstall it.

--

Mir Sajjad Mehdi

Microsoft XP Platform Support

 

 

"Gerry" wrote:

> Hi

>

> Could someone please help me with a problem pop up I am getting this is

> since I updated to the latest windows live messenger 8.5.1302.1018.

>

> " The feature you are trying to install is on a cd-rom or other removable

> disc that is not available"

>

> This is a windows installer message relating to a document veiwer.

>

> I do not have a disc to put in the pc, I have uninstalled messenger and the

> problem goes, and i restored to an earlier time, everytime I try to put the

> messenger back on then I get the same problem, I tried installing an earlier

> version but for some reason I can not get one to show after downloading, only

> the up to date version works now.

>

> any help to get this windows installer message not to come on I would be

> very grateful.

>

> thanking you

>

>

> --

> Many thanks

[Guest PA Bear [MS MVP]]

Re: The feature you are trying to install

 

You can post your query to this Windows Live Messenger-specific newsgroup:

microsoft.public.windows.live.messenger

 

On the web:

http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.windows.live.messenger

 

In your newsreader:

http://news://msnews.microsoft.com/microsoft.public.windows.live.messenger

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

Gerry wrote:

> Hi

>

> Could someone please help me with a problem pop up I am getting this is

> since I updated to the latest windows live messenger 8.5.1302.1018.

>

> " The feature you are trying to install is on a cd-rom or other removable

> disc that is not available"

>

> This is a windows installer message relating to a document veiwer.

>

> I do not have a disc to put in the pc, I have uninstalled messenger and

> the

> problem goes, and i restored to an earlier time, everytime I try to put

> the

> messenger back on then I get the same problem, I tried installing an

> earlier

> version but for some reason I can not get one to show after downloading,

> only the up to date version works now.

>

> any help to get this windows installer message not to come on I would be

> very grateful.

>

> thanking you