Guest Stellasgrl Posted July 11, 2008 Posted July 11, 2008 I am working on a Toshiba Satellite Laptop and running Windows XP (Home) Awhile ago I started having issues on startup and received an error message stating that "Windows Explorer has encountered a problem and needs to close" I have done tons of diagnostics including attempting to update my software from microsoft.com. When I try to update from microsoft, I get an error message. I have run The Genuine Advantage diagnostics tool . . . this is the reoprt I got from that : Diagnostic Report (1.7.0095.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Online Validation Code: N/A Cached Validation Code: N/A Windows Product Key: *****-*****-W3R3K-J2VF4-JFP8W Windows Product Key Hash: XPfxGkd+SaYWqIyXYZav/kIic8c= Windows Product ID: 76477-OEM-2111907-00111 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 5.1.2600.2.00010300.2.0.hom CSVLK Server: N/A CSVLK PID: N/A ID: {EBDABFA4-20C8-4138-A306-2859A3085ACE}(3) Is Admin: Yes TestCab: 0x0 WGA Version: Registered, 1.7.69.2 Signed By: Microsoft Product Name: N/A Architecture: N/A Build lab: N/A TTS Error: N/A Validation Diagnostic: 025D1FF3-171-1 Resolution Status: N/A WgaER Data--> ThreatID(s): N/A Version: N/A WGA Notifications Data--> Cached Result: 0 File Exists: Yes Version: 1.7.18.5 WgaTray.exe Signed By: Microsoft WgaLogon.dll Signed By: Microsoft OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 WGATray.exe Signed By: Microsoft OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Professional Edition 2003 - 100 Genuine OGA Version: Registered, 1.6.21.0 Signed By: Microsoft Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-171-1_E2AD56EA-338-8009_E2AD56EA-339-2efd_16E0B333-89-80004005_B4D0AA8B-1029-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180] File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.2180] File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.3093] File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.2180] File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3119] File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.2180] File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.2180] File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.2180] File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714] File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714] File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714] File Mismatch: C:\WINDOWS\system32\syssetup.dll[hr = 0x80070715] Other data--> Office Details: <GenuineResults><MachineData><UGUID>{EBDABFA4-20C8-4138-A306-2859A3085ACE}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JFP8W</PKey><PID>76477-OEM-2111907-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-46706510-3291950667-1403382152</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite M115</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.00 </Version><SMBIOSVersion major="2" minor="4"/><Date>20060824000000.000000+000</Date><SLPBIOS>TOSHIBA,TOSHIBA,TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID>B8723007018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Toshiba</name><model>Satellite</model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>598FA83E916FD00</Val><Hash>qArAD4FTzsL2+N71nao6cmO+pT0=</Hash><Pid>73931-640-2968703-57989</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
Guest nass Posted July 11, 2008 Posted July 11, 2008 RE: "Windows Explorer has encountered a problem and needs to close" "Stellasgrl" wrote: > I am working on a Toshiba Satellite Laptop and running Windows XP (Home) > Awhile ago I started having issues on startup and received an error message > stating that "Windows Explorer has encountered a problem and needs to close" > I have done tons of diagnostics including attempting to update my software > from microsoft.com. When I try to update from microsoft, I get an error > message. I have run The Genuine Advantage diagnostics tool . . . this is the > reoprt I got from that : > Diagnostic Report (1.7.0095.0): Try to restore to an earlier date and see if that will solve the problem. How to restore the operating system to a previous state in Windows XP http://support.microsoft.com/kb/306084 Windows XP System Restore Is Easy to Use By Joli Ballew http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx Try to start the machine in clean boot procedure: How to perform a clean boot in Windows XP http://support.microsoft.com/kb/310353 You receive a "Windows Explorer has encountered a problem and needs to close" http://support.microsoft.com/kb/811266 http://support.microsoft.com/kb/322857 Windows Genuine Advantage Notification has encountered a problem and needs to close http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3401389&SiteID=25 Open a Notepad, customize or minimize to the taskbar as you will need it later for this step to copy the error message on it. Open a run command and type in: eventvwr.msc click [OK] you will get the Event viewer control Panel. click on each of these: Application System Security Look in the right Pane/window for error message with red (X) or Yellow exclamation mark /!\ , double click each one to get more info about the causer. On the Event error properties message you will see: Up Arrow Down arrow Two pages Click on the two pages to copy the error message then bring up the Notepad you opened earlier and right click on the first line and select Paste from the list, this will paste the error message on a Notepad. Please don't duplicate the error message one of each kind will be sufficient. HOW TO: View and Manage Event Logs in Event Viewer in Windows XP http://support.microsoft.com/kb/308427/en-us Please we need just the error messages with Red (X) and don't repeat the error, just one of each kind and post them back in your next post. HTH. nass --- http://www.nasstec.co.uk
Guest PA Bear [MS MVP] Posted July 11, 2008 Posted July 11, 2008 Re: "Windows Explorer has encountered a problem and needs to close" > ...When I try to update from microsoft, I get an error > message. Post the complete error message. Also post your full Windows version (e.g., WinXP SP3). -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Stellasgrl wrote: > I am working on a Toshiba Satellite Laptop and running Windows XP (Home) > Awhile ago I started having issues on startup and received an error > message > stating that "Windows Explorer has encountered a problem and needs to > close" > I have done tons of diagnostics including attempting to update my software > from microsoft.com. When I try to update from microsoft, I get an error > message. <snip>
Guest Laura MS MVP Posted July 12, 2008 Posted July 12, 2008 Re: "Windows Explorer has encountered a problem and needs to close" For your Explorer startup error try my Explorer Shell Fix tool. Download it here http://pcbutts1.com/downloads/tools/tools.htm For your Windows update issue try my Svchosts Fix tool. Download it here http://pcbutts1.com/downloads/tools/tools.htm -- Ignore posts made by the person called Leythos, he is a stalker who's been obsessed with me for years ever since I spurned his advances towards me. "Stellasgrl" <Stellasgrl@discussions.microsoft.com> wrote in message news:D46A3B2C-C30F-46F5-B5B2-52539C41D107@microsoft.com... >I am working on a Toshiba Satellite Laptop and running Windows XP (Home) > Awhile ago I started having issues on startup and received an error > message > stating that "Windows Explorer has encountered a problem and needs to > close" > I have done tons of diagnostics including attempting to update my software > from microsoft.com. When I try to update from microsoft, I get an error > message. I have run The Genuine Advantage diagnostics tool . . . this is > the > reoprt I got from that : > Diagnostic Report (1.7.0095.0): > ----------------------------------------- > WGA Data--> > Validation Status: Genuine > Validation Code: 0 > Online Validation Code: N/A > Cached Validation Code: N/A > Windows Product Key: *****-*****-W3R3K-J2VF4-JFP8W > Windows Product Key Hash: XPfxGkd+SaYWqIyXYZav/kIic8c= > Windows Product ID: 76477-OEM-2111907-00111 > Windows Product ID Type: 2 > Windows License Type: OEM SLP > Windows OS version: 5.1.2600.2.00010300.2.0.hom > CSVLK Server: N/A > CSVLK PID: N/A > ID: {EBDABFA4-20C8-4138-A306-2859A3085ACE}(3) > Is Admin: Yes > TestCab: 0x0 > WGA Version: Registered, 1.7.69.2 > Signed By: Microsoft > Product Name: N/A > Architecture: N/A > Build lab: N/A > TTS Error: N/A > Validation Diagnostic: 025D1FF3-171-1 > Resolution Status: N/A > > WgaER Data--> > ThreatID(s): N/A > Version: N/A > > WGA Notifications Data--> > Cached Result: 0 > File Exists: Yes > Version: 1.7.18.5 > WgaTray.exe Signed By: Microsoft > WgaLogon.dll Signed By: Microsoft > > OGA Notifications Data--> > Cached Result: N/A, hr = 0x80070002 > Version: N/A, hr = 0x80070002 > WGATray.exe Signed By: Microsoft > OGAAddin.dll Signed By: N/A, hr = 0x80070002 > > OGA Data--> > Office Status: 100 Genuine > Microsoft Office Professional Edition 2003 - 100 Genuine > OGA Version: Registered, 1.6.21.0 > Signed By: Microsoft > Office Diagnostics: > 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-171-1_E2AD56EA-338-8009_E2AD56EA-339-2efd_16E0B333-89-80004005_B4D0AA8B-1029-80004005 > > Browser Data--> > Proxy settings: N/A > User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32) > Default Browser: C:\Program Files\Internet Explorer\iexplore.exe > Download signed ActiveX controls: Prompt > Download unsigned ActiveX controls: Disabled > Run ActiveX controls and plug-ins: Allowed > Initialize and script ActiveX controls not marked as safe: Disabled > Allow scripting of Internet Explorer Webbrowser control: Disabled > Active scripting: Allowed > Script ActiveX controls marked as safe for scripting: Allowed > > File Scan Data--> > File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180] > File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.2180] > File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.3093] > File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.2180] > File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3119] > File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.2180] > File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.2180] > File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.2180] > File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714] > File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714] > File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714] > File Mismatch: C:\WINDOWS\system32\syssetup.dll[hr = 0x80070715] > > Other data--> > Office Details: > <GenuineResults><MachineData><UGUID>{EBDABFA4-20C8-4138-A306-2859A3085ACE}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JFP8W</PKey><PID>76477-OEM-2111907-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-46706510-3291950667-1403382152</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite > M115</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies > LTD</Manufacturer><Version>1.00 </Version><SMBIOSVersion major="2" > minor="4"/><Date>20060824000000.000000+000</Date><SLPBIOS>TOSHIBA,TOSHIBA,TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID>B8723007018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central > Standard > Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Toshiba</name><model>Satellite</model></SBID><OEM/><BRT/></MachineData> > <Software><Office><Result>100</Result><Products><Product > GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft > Office Professional Edition > 2003</Name><Ver>11</Ver><Val>598FA83E916FD00</Val><Hash>qArAD4FTzsL2+N71nao6cmO+pT0=</Hash><Pid>73931-640-2968703-57989</Pid><PidType>14</PidType></Product></Products><Applications><App > Id="15" Version="11" Result="100"/><App Id="16" Version="11" > Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" > Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App > Id="1B" Version="11" Result="100"/><App Id="44" Version="11" > Result="100"/></Applications></Office></Software></GenuineResults> > > >
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