"Windows Explorer has encountered a problem and needs to close"

[Guest Stellasgrl]

I am working on a Toshiba Satellite Laptop and running Windows XP (Home)

Awhile ago I started having issues on startup and received an error message

stating that "Windows Explorer has encountered a problem and needs to close"

I have done tons of diagnostics including attempting to update my software

from microsoft.com. When I try to update from microsoft, I get an error

message. I have run The Genuine Advantage diagnostics tool . . . this is the

reoprt I got from that :

Diagnostic Report (1.7.0095.0):

-----------------------------------------

WGA Data-->

Validation Status: Genuine

Validation Code: 0

Online Validation Code: N/A

Cached Validation Code: N/A

Windows Product Key: *****-*****-W3R3K-J2VF4-JFP8W

Windows Product Key Hash: XPfxGkd+SaYWqIyXYZav/kIic8c=

Windows Product ID: 76477-OEM-2111907-00111

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 5.1.2600.2.00010300.2.0.hom

CSVLK Server: N/A

CSVLK PID: N/A

ID: {EBDABFA4-20C8-4138-A306-2859A3085ACE}(3)

Is Admin: Yes

TestCab: 0x0

WGA Version: Registered, 1.7.69.2

Signed By: Microsoft

Product Name: N/A

Architecture: N/A

Build lab: N/A

TTS Error: N/A

Validation Diagnostic: 025D1FF3-171-1

Resolution Status: N/A

 

WgaER Data-->

ThreatID(s): N/A

Version: N/A

 

WGA Notifications Data-->

Cached Result: 0

File Exists: Yes

Version: 1.7.18.5

WgaTray.exe Signed By: Microsoft

WgaLogon.dll Signed By: Microsoft

 

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

WGATray.exe Signed By: Microsoft

OGAAddin.dll Signed By: N/A, hr = 0x80070002

 

OGA Data-->

Office Status: 100 Genuine

Microsoft Office Professional Edition 2003 - 100 Genuine

OGA Version: Registered, 1.6.21.0

Signed By: Microsoft

Office Diagnostics:

77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-171-1_E2AD56EA-338-8009_E2AD56EA-339-2efd_16E0B333-89-80004005_B4D0AA8B-1029-80004005

 

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

 

File Scan Data-->

File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]

File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.2180]

File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.3093]

File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.2180]

File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3119]

File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.2180]

File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.2180]

File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.2180]

File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]

File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]

File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

File Mismatch: C:\WINDOWS\system32\syssetup.dll[hr = 0x80070715]

 

Other data-->

Office Details:

<GenuineResults><MachineData><UGUID>{EBDABFA4-20C8-4138-A306-2859A3085ACE}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JFP8W</PKey><PID>76477-OEM-2111907-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-46706510-3291950667-1403382152</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite

M115</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies

LTD</Manufacturer><Version>1.00 </Version><SMBIOSVersion major="2"

minor="4"/><Date>20060824000000.000000+000</Date><SLPBIOS>TOSHIBA,TOSHIBA,TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID>B8723007018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central

Standard

Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Toshiba</name><model>Satellite</model></SBID><OEM/><BRT/></MachineData>

<Software><Office><Result>100</Result><Products><Product

GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft

Office Professional Edition

2003</Name><Ver>11</Ver><Val>598FA83E916FD00</Val><Hash>qArAD4FTzsL2+N71nao6cmO+pT0=</Hash><Pid>73931-640-2968703-57989</Pid><PidType>14</PidType></Product></Products><Applications><App

Id="15" Version="11" Result="100"/><App Id="16" Version="11"

Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19"

Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App

Id="1B" Version="11" Result="100"/><App Id="44" Version="11"

Result="100"/></Applications></Office></Software></GenuineResults>

[Guest nass]

RE: "Windows Explorer has encountered a problem and needs to close"

 

 

 

"Stellasgrl" wrote:

> I am working on a Toshiba Satellite Laptop and running Windows XP (Home)

> Awhile ago I started having issues on startup and received an error message

> stating that "Windows Explorer has encountered a problem and needs to close"

> I have done tons of diagnostics including attempting to update my software

> from microsoft.com. When I try to update from microsoft, I get an error

> message. I have run The Genuine Advantage diagnostics tool . . . this is the

> reoprt I got from that :

> Diagnostic Report (1.7.0095.0):

 

Try to restore to an earlier date and see if that will solve the problem.

How to restore the operating system to a previous state in Windows XP

http://support.microsoft.com/kb/306084

Windows XP System Restore Is Easy to Use

By Joli Ballew

http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx

 

Try to start the machine in clean boot procedure:

How to perform a clean boot in Windows XP

http://support.microsoft.com/kb/310353

 

You receive a "Windows Explorer has encountered a problem and needs to close"

http://support.microsoft.com/kb/811266

http://support.microsoft.com/kb/322857

 

Windows Genuine Advantage Notification has encountered a problem and needs

to close

http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3401389&SiteID=25

 

Open a Notepad, customize or minimize to the taskbar as you will need it

later for this step to copy the error message on it.

Open a run command and type in:

eventvwr.msc click [OK] you will get the Event viewer control Panel.

click on each of these:

Application

System

Security

Look in the right Pane/window for error message with red (X) or Yellow

exclamation mark /!\ , double click each one to get more info about the

causer.

On the Event error properties message you will see:

Up Arrow

Down arrow

Two pages

Click on the two pages to copy the error message then bring up the Notepad

you opened earlier and right click on the first line and select Paste from

the list, this will paste the error message on a Notepad.

Please don't duplicate the error message one of each kind will be sufficient.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP

http://support.microsoft.com/kb/308427/en-us

 

Please we need just the error messages with Red (X) and don't repeat the

error, just one of each kind and post them back in your next post.

HTH.

nass

---

http://www.nasstec.co.uk

[Guest PA Bear [MS MVP]]

Re: "Windows Explorer has encountered a problem and needs to close"

 

> ...When I try to update from microsoft, I get an error

> message.

 

Post the complete error message.

 

Also post your full Windows version (e.g., WinXP SP3).

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

 

Stellasgrl wrote:

> I am working on a Toshiba Satellite Laptop and running Windows XP (Home)

> Awhile ago I started having issues on startup and received an error

> message

> stating that "Windows Explorer has encountered a problem and needs to

> close"

> I have done tons of diagnostics including attempting to update my software

> from microsoft.com. When I try to update from microsoft, I get an error

> message.

<snip>

[Guest Laura MS MVP]

Re: "Windows Explorer has encountered a problem and needs to close"

 

For your Explorer startup error try my Explorer Shell Fix tool. Download it

here http://pcbutts1.com/downloads/tools/tools.htm

 

For your Windows update issue try my Svchosts Fix tool. Download it here

http://pcbutts1.com/downloads/tools/tools.htm

 

 

--

Ignore posts made by the person called Leythos, he is a stalker who's been

obsessed with me for years ever since I spurned his advances towards me.

 

 

 

 

"Stellasgrl" <Stellasgrl@discussions.microsoft.com> wrote in message

news:D46A3B2C-C30F-46F5-B5B2-52539C41D107@microsoft.com...

>I am working on a Toshiba Satellite Laptop and running Windows XP (Home)

> Awhile ago I started having issues on startup and received an error

> message

> stating that "Windows Explorer has encountered a problem and needs to

> close"

> I have done tons of diagnostics including attempting to update my software

> from microsoft.com. When I try to update from microsoft, I get an error

> message. I have run The Genuine Advantage diagnostics tool . . . this is

> the

> reoprt I got from that :

> Diagnostic Report (1.7.0095.0):

> -----------------------------------------

> WGA Data-->

> Validation Status: Genuine

> Validation Code: 0

> Online Validation Code: N/A

> Cached Validation Code: N/A

> Windows Product Key: *****-*****-W3R3K-J2VF4-JFP8W

> Windows Product Key Hash: XPfxGkd+SaYWqIyXYZav/kIic8c=

> Windows Product ID: 76477-OEM-2111907-00111

> Windows Product ID Type: 2

> Windows License Type: OEM SLP

> Windows OS version: 5.1.2600.2.00010300.2.0.hom

> CSVLK Server: N/A

> CSVLK PID: N/A

> ID: {EBDABFA4-20C8-4138-A306-2859A3085ACE}(3)

> Is Admin: Yes

> TestCab: 0x0

> WGA Version: Registered, 1.7.69.2

> Signed By: Microsoft

> Product Name: N/A

> Architecture: N/A

> Build lab: N/A

> TTS Error: N/A

> Validation Diagnostic: 025D1FF3-171-1

> Resolution Status: N/A

>

> WgaER Data-->

> ThreatID(s): N/A

> Version: N/A

>

> WGA Notifications Data-->

> Cached Result: 0

> File Exists: Yes

> Version: 1.7.18.5

> WgaTray.exe Signed By: Microsoft

> WgaLogon.dll Signed By: Microsoft

>

> OGA Notifications Data-->

> Cached Result: N/A, hr = 0x80070002

> Version: N/A, hr = 0x80070002

> WGATray.exe Signed By: Microsoft

> OGAAddin.dll Signed By: N/A, hr = 0x80070002

>

> OGA Data-->

> Office Status: 100 Genuine

> Microsoft Office Professional Edition 2003 - 100 Genuine

> OGA Version: Registered, 1.6.21.0

> Signed By: Microsoft

> Office Diagnostics:

> 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-171-1_E2AD56EA-338-8009_E2AD56EA-339-2efd_16E0B333-89-80004005_B4D0AA8B-1029-80004005

>

> Browser Data-->

> Proxy settings: N/A

> User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

> Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

> Download signed ActiveX controls: Prompt

> Download unsigned ActiveX controls: Disabled

> Run ActiveX controls and plug-ins: Allowed

> Initialize and script ActiveX controls not marked as safe: Disabled

> Allow scripting of Internet Explorer Webbrowser control: Disabled

> Active scripting: Allowed

> Script ActiveX controls marked as safe for scripting: Allowed

>

> File Scan Data-->

> File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]

> File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.2180]

> File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.3093]

> File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.2180]

> File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3119]

> File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.2180]

> File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.2180]

> File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.2180]

> File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]

> File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]

> File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

> File Mismatch: C:\WINDOWS\system32\syssetup.dll[hr = 0x80070715]

>

> Other data-->

> Office Details:

> <GenuineResults><MachineData><UGUID>{EBDABFA4-20C8-4138-A306-2859A3085ACE}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JFP8W</PKey><PID>76477-OEM-2111907-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-46706510-3291950667-1403382152</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite

> M115</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies

> LTD</Manufacturer><Version>1.00 </Version><SMBIOSVersion major="2"

> minor="4"/><Date>20060824000000.000000+000</Date><SLPBIOS>TOSHIBA,TOSHIBA,TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID>B8723007018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central

> Standard

> Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Toshiba</name><model>Satellite</model></SBID><OEM/><BRT/></MachineData>

> <Software><Office><Result>100</Result><Products><Product

> GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft

> Office Professional Edition

> 2003</Name><Ver>11</Ver><Val>598FA83E916FD00</Val><Hash>qArAD4FTzsL2+N71nao6cmO+pT0=</Hash><Pid>73931-640-2968703-57989</Pid><PidType>14</PidType></Product></Products><Applications><App

> Id="15" Version="11" Result="100"/><App Id="16" Version="11"

> Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19"

> Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App

> Id="1B" Version="11" Result="100"/><App Id="44" Version="11"

> Result="100"/></Applications></Office></Software></GenuineResults>

>

>

>