Guest Maurice IRL Posted July 12, 2008 Posted July 12, 2008 Hello: The network/Internet connection on a second PC running XP Home on a small network has suddenly stopped working, for no apparent reason. the following is the diagnostic log. It includes a manual check of all the physical connections, as suggested by the diagnostic program. Help, please! Last diagnostic run time: 07/12/08 10:00:27 Gateway Diagnostic Gateway info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy Bypass list: info This computer has the following default gateway entry(ies): 192.168.1.254 info This computer has the following IP address(es): 192.168.1.3 info The default gateway is in the same subnet as this computer info The default gateway entry is a valid unicast address info The default gateway address was resolved via ARP in 1 try(ies) info The default gateway was reached via ICMP Ping in 1 try(ies) info TCP port 80 on host 65.55.21.250 could not be reached (Error code 0x274c) info TCP port 80 on host 207.46.19.190 could not be reached (Error code 0x274c) info TCP port 80 on host 207.46.19.254 could not be reached (Error code 0x274c) info TCP port 80 on host 207.46.192.254 could not be reached (Error code 0x274c) info TCP port 80 on host 207.46.193.254 could not be reached (Error code 0x274c) warn The Internet host http://www.microsoft.com could not be reached action Automated repair: Renew IP address action Releasing the current IP address... action Successfully released the current IP address action Renewing the IP address... action Successfully renewed the current IP address info This computer has the following default gateway entry(ies): 192.168.1.254 info This computer has the following IP address(es): 192.168.1.3 info The default gateway is in the same subnet as this computer info The default gateway entry is a valid unicast address info The default gateway address was resolved via ARP in 1 try(ies) info The default gateway was reached via ICMP Ping in 1 try(ies) info TCP port 80 on host 207.46.19.254 could not be reached (Error code 0x274c) info TCP port 80 on host 207.46.192.254 could not be reached (Error code 0x274c) info TCP port 80 on host 207.46.193.254 could not be reached (Error code 0x274c) info TCP port 80 on host 65.55.21.250 could not be reached (Error code 0x274c) info TCP port 80 on host 207.46.19.190 could not be reached (Error code 0x274c) warn The Internet host http://www.microsoft.com could not be reached action Automated repair: Reset network connection action Disabling the network adapter action Enabling the network adapter info Network adapter successfully enabled info This computer has the following default gateway entry(ies): 0.0.0.0 warn There is no default gateway entry action Manual repair: Reboot modem info This computer has the following default gateway entry(ies): 192.168.1.254 info This computer has the following IP address(es): 192.168.1.3 info The default gateway is in the same subnet as this computer info The default gateway entry is a valid unicast address info The default gateway address was resolved via ARP in 1 try(ies) info The default gateway was reached via ICMP Ping in 1 try(ies) info TCP port 80 on host 207.46.19.190 could not be reached (Error code 0x274c) info TCP port 80 on host 207.46.19.254 could not be reached (Error code 0x274c) info TCP port 80 on host 207.46.192.254 could not be reached (Error code 0x274c) info TCP port 80 on host 207.46.193.254 could not be reached (Error code 0x274c) info TCP port 80 on host 65.55.21.250 could not be reached (Error code 0x274c) warn The Internet host http://www.microsoft.com could not be reached info Waiting some time for the modem/router to stabilize action Automated repair: Renew IP address action Releasing the current IP address... action Successfully released the current IP address action Renewing the IP address... action Successfully renewed the current IP address info This computer has the following default gateway entry(ies): 192.168.1.254 info This computer has the following IP address(es): 192.168.1.3 info The default gateway is in the same subnet as this computer info The default gateway entry is a valid unicast address info The default gateway address was resolved via ARP in 1 try(ies) info The default gateway was reached via ICMP Ping in 1 try(ies) info TCP port 80 on host 207.46.19.190 could not be reached (Error code 0x274c) info TCP port 80 on host 207.46.19.254 could not be reached (Error code 0x274c) info TCP port 80 on host 207.46.192.254 could not be reached (Error code 0x274c) info TCP port 80 on host 207.46.193.254 could not be reached (Error code 0x274c) info TCP port 80 on host 65.55.21.250 could not be reached (Error code 0x274c) warn The Internet host http://www.microsoft.com could not be reached info Redirecting user to support call IP Layer Diagnostic Corrupted IP routing table info The default route is valid info The loopback route is valid info The local host route is valid info The local subnet route is valid Invalid ARP cache entries action The ARP cache has been flushed IP Configuration Diagnostic Invalid IP address info Valid IP address detected: 192.168.1.3 Wireless Diagnostic Wireless - Service disabled Wireless - User SSID Wireless - First time setup Wireless - Radio off Wireless - Out of range Wireless - Hardware issue Wireless - Novice user Wireless - Ad-hoc network Wireless - Less preferred Wireless - 802.1x enabled Wireless - Configuration mismatch Wireless - Low SNR WinSock Diagnostic WinSock status info All base service provider entries are present in the Winsock catalog. info The Winsock Service provider chains are valid. info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test. info Provider entry MSAFD Tcpip [uDP/IP] passed the loopback communication test. info Provider entry RSVP UDP Service Provider passed the loopback communication test. info Provider entry RSVP TCP Service Provider passed the loopback communication test. info Connectivity is valid for all Winsock service providers. Network Adapter Diagnostic Network location detection info Using home Internet connection Network adapter identification info Network connection: Name=Local Area Connection (Gobnait's Friendly PC), Device=Broadcom 440x 10/100 Integrated Controller, MediaType=LAN, SubMediaType=LAN info Ethernet connection selected Network adapter status info Network connection status: Connected HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established warn HTTPS: Error 12029 connecting to http://www.passport.net: A connection with the server could not be established warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established warn HTTP: Error 12029 connecting to http://www.hotmail.com: A connection with the server could not be established warn HTTP: Error 12002 connecting to http://www.microsoft.com: The operation timed out warn HTTPS: Error 12002 connecting to http://www.microsoft.com: The operation timed out error Could not make an HTTP connection. error Could not make an HTTPS connection. error Could not make an FTP connection. -- Maurice
Guest Joan Archer Posted July 12, 2008 Posted July 12, 2008 Re: Network/Internet connection has stopped working I didn't bother reading through this long post but do you have Zone Alarm installed and did you install the latest Microsoft Updates. If you did the fix is to update Zone Alarm to the latest version. -- Joan Archer http://www.freewebs.com/crossstitcher http://lachsoft.com/photogallery "Maurice IRL" <Maurice IRL@discussions.microsoft.com> wrote in message news:26A109A1-BCE6-4291-883D-47CB2E21AC27@microsoft.com... > Hello: > The network/Internet connection on a second PC running XP Home on a small > network has suddenly stopped working, for no apparent reason. the > following > is the diagnostic log. It includes a manual check of all the physical > connections, as suggested by the diagnostic program. > Help, please! > >snip>>
Guest Big_Al Posted July 12, 2008 Posted July 12, 2008 Re: Network/Internet connection has stopped working Maurice IRL wrote: > Hello: > The network/Internet connection on a second PC running XP Home on a small > network has suddenly stopped working, for no apparent reason. the following > is the diagnostic log. It includes a manual check of all the physical > connections, as suggested by the diagnostic program. > Help, please! > <snip log> Have you recently installed MS updates, and if so did you do KB951748 and if so do you run ZoneAlarm Firewall? This seems to be this weeks problem child, that's why I ask.
Guest Maurice IRL Posted July 12, 2008 Posted July 12, 2008 Re: Network/Internet connection has stopped working Thanks, Joan and Big_Al. The answer is yes, on one PC. But on the problem PC, since I can't access the Internet, I can't even do the updates you mention! Do you know any way around this vicious circle? -- Maurice "Big_Al" wrote: > Maurice IRL wrote: > > Hello: > > The network/Internet connection on a second PC running XP Home on a small > > network has suddenly stopped working, for no apparent reason. the following > > is the diagnostic log. It includes a manual check of all the physical > > connections, as suggested by the diagnostic program. > > Help, please! > > > <snip log> > Have you recently installed MS updates, and if so did you do KB951748 > and if so do you run ZoneAlarm Firewall? > > This seems to be this weeks problem child, that's why I ask. >
Guest Charles Lee Posted July 12, 2008 Posted July 12, 2008 Re: Network/Internet connection has stopped working problems are long fixed with security update & ZA in ZoneAlarms latest update... all releases covered, from basic to the full suite either uninstall security update KB951748 or simply lower ZoneAlarms firewall to medium to allow you to regain access to the net on affected pv, then... Follow the link below, download new update version of ZA 70.483.000, and then download the security update KB 951748 afterwards. I have done all pc's on my home network... all back to normal.... http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html "Maurice IRL" <Maurice IRL@discussions.microsoft.com> wrote in message news:BC68B61C-FC25-4E70-8757-39EE6DB923EA@microsoft.com... > Thanks, Joan and Big_Al. > The answer is yes, on one PC. But on the problem PC, since I can't access > the Internet, I can't even do the updates you mention! Do you know any way > around this vicious circle? > -- > Maurice > > > "Big_Al" wrote: > >> Maurice IRL wrote: >> > Hello: >> > The network/Internet connection on a second PC running XP Home on a >> > small >> > network has suddenly stopped working, for no apparent reason. the >> > following >> > is the diagnostic log. It includes a manual check of all the physical >> > connections, as suggested by the diagnostic program. >> > Help, please! >> > >> <snip log> >> Have you recently installed MS updates, and if so did you do KB951748 >> and if so do you run ZoneAlarm Firewall? >> >> This seems to be this weeks problem child, that's why I ask. >>
Guest Big_Al Posted July 12, 2008 Posted July 12, 2008 Re: Network/Internet connection has stopped working Maurice IRL wrote: > Thanks, Joan and Big_Al. > The answer is yes, on one PC. But on the problem PC, since I can't access > the Internet, I can't even do the updates you mention! Do you know any way > around this vicious circle? Exit Zone Alarm. Long enough to download the new version.
Guest Ken Blake, MVP Posted July 12, 2008 Posted July 12, 2008 Re: Network/Internet connection has stopped working On Sat, 12 Jul 2008 06:10:01 -0700, Maurice IRL <Maurice IRL@discussions.microsoft.com> wrote: > Thanks, Joan and Big_Al. > The answer is yes, on one PC. But on the problem PC, since I can't access > the Internet, I can't even do the updates you mention! Do you know any way > around this vicious circle? Turn on the Windows firewall and uninstall ZA. Then you'll be able to download and install the new version of ZA. Or just turn on the Windows firewall and uninstall ZA, and leave it that way. ZA doesn't really have any advantages over the Windows firewall anyway. > "Big_Al" wrote: > > > Maurice IRL wrote: > > > Hello: > > > The network/Internet connection on a second PC running XP Home on a small > > > network has suddenly stopped working, for no apparent reason. the following > > > is the diagnostic log. It includes a manual check of all the physical > > > connections, as suggested by the diagnostic program. > > > Help, please! > > > > > <snip log> > > Have you recently installed MS updates, and if so did you do KB951748 > > and if so do you run ZoneAlarm Firewall? > > > > This seems to be this weeks problem child, that's why I ask. > > -- Ken Blake, Microsoft MVP - Windows Desktop Experience Please Reply to the Newsgroup
Guest PA Bear [MS MVP] Posted July 12, 2008 Posted July 12, 2008 Re: Network/Internet connection has stopped working 1. Uninstall KB951748 via Add/Remove Programs. 2. Upgrade your ZA application using the appropriate link here: http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html NB: Do NOT use Option #2 if at all possible! The vulnerability addressed by KB951748 *is* a big deal! See http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html 3. Reinstall KB951748. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Maurice IRL wrote: > Thanks, Joan and Big_Al. > The answer is yes, on one PC. But on the problem PC, since I can't access > the Internet, I can't even do the updates you mention! Do you know any way > around this vicious circle? > >> Maurice IRL wrote: >>> Hello: >>> The network/Internet connection on a second PC running XP Home on a >>> small >>> network has suddenly stopped working, for no apparent reason. the >>> following is the diagnostic log. It includes a manual check of all the >>> physical connections, as suggested by the diagnostic program. >>> Help, please! >>> >> <snip log> >> Have you recently installed MS updates, and if so did you do KB951748 >> and if so do you run ZoneAlarm Firewall? >> >> This seems to be this weeks problem child, that's why I ask.
Guest Maurice IRL Posted July 13, 2008 Posted July 13, 2008 Re: Network/Internet connection has stopped working Thank you, Ken, Charles and Big_Al, for your help, not only in solving the immediate problem, but in giving me a better understanding of the principles of firewalling. I've now permanently removed ZoneAlarm and changed back to Windows Firewall. Let's see how it goes! -- Maurice "Ken Blake, MVP" wrote: > On Sat, 12 Jul 2008 06:10:01 -0700, Maurice IRL <Maurice > IRL@discussions.microsoft.com> wrote: > > > Thanks, Joan and Big_Al. > > The answer is yes, on one PC. But on the problem PC, since I can't access > > the Internet, I can't even do the updates you mention! Do you know any way > > around this vicious circle? > > > Turn on the Windows firewall and uninstall ZA. Then you'll be able to > download and install the new version of ZA. > > Or just turn on the Windows firewall and uninstall ZA, and leave it > that way. ZA doesn't really have any advantages over the Windows > firewall anyway. > > > > "Big_Al" wrote: > > > > > Maurice IRL wrote: > > > > Hello: > > > > The network/Internet connection on a second PC running XP Home on a small > > > > network has suddenly stopped working, for no apparent reason. the following > > > > is the diagnostic log. It includes a manual check of all the physical > > > > connections, as suggested by the diagnostic program. > > > > Help, please! > > > > > > > <snip log> > > > Have you recently installed MS updates, and if so did you do KB951748 > > > and if so do you run ZoneAlarm Firewall? > > > > > > This seems to be this weeks problem child, that's why I ask. > > > > > -- > Ken Blake, Microsoft MVP - Windows Desktop Experience > Please Reply to the Newsgroup >
Guest Ken Blake, MVP Posted July 13, 2008 Posted July 13, 2008 Re: Network/Internet connection has stopped working On Sun, 13 Jul 2008 02:57:00 -0700, Maurice IRL <Maurice IRL@discussions.microsoft.com> wrote: > Thank you, Ken, Charles and Big_Al, for your help, not only in solving the > immediate problem, but in giving me a better understanding of the principles > of firewalling. You're welcome. Glad to help. > I've now permanently removed ZoneAlarm and changed back to Windows Firewall. > Let's see how it goes! > -- > Maurice > > > "Ken Blake, MVP" wrote: > > > On Sat, 12 Jul 2008 06:10:01 -0700, Maurice IRL <Maurice > > IRL@discussions.microsoft.com> wrote: > > > > > Thanks, Joan and Big_Al. > > > The answer is yes, on one PC. But on the problem PC, since I can't access > > > the Internet, I can't even do the updates you mention! Do you know any way > > > around this vicious circle? > > > > > > Turn on the Windows firewall and uninstall ZA. Then you'll be able to > > download and install the new version of ZA. > > > > Or just turn on the Windows firewall and uninstall ZA, and leave it > > that way. ZA doesn't really have any advantages over the Windows > > firewall anyway. > > > > > > > "Big_Al" wrote: > > > > > > > Maurice IRL wrote: > > > > > Hello: > > > > > The network/Internet connection on a second PC running XP Home on a small > > > > > network has suddenly stopped working, for no apparent reason. the following > > > > > is the diagnostic log. It includes a manual check of all the physical > > > > > connections, as suggested by the diagnostic program. > > > > > Help, please! > > > > > > > > > <snip log> > > > > Have you recently installed MS updates, and if so did you do KB951748 > > > > and if so do you run ZoneAlarm Firewall? > > > > > > > > This seems to be this weeks problem child, that's why I ask. > > > > > > > > -- > > Ken Blake, Microsoft MVP - Windows Desktop Experience > > Please Reply to the Newsgroup > > -- Ken Blake, Microsoft MVP - Windows Desktop Experience Please Reply to the Newsgroup
Guest Maurice IRL Posted July 13, 2008 Posted July 13, 2008 Re: Network/Internet connection has stopped working Thanks, Robear, for these very interesting websites. I notice that while the affected PC (XP Home SP2) was updated by KB951748, my own PC (XP Pro SP2) was not, and a check on MS Update doesn't suggest it. I presume that it only applies to XP Home. -- Maurice "PA Bear [MS MVP]" wrote: > 1. Uninstall KB951748 via Add/Remove Programs. > > 2. Upgrade your ZA application using the appropriate link here: > http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html > > NB: Do NOT use Option #2 if at all possible! The vulnerability addressed by > KB951748 *is* a big deal! See > http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html > > 3. Reinstall KB951748. > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ > > > Maurice IRL wrote: > > Thanks, Joan and Big_Al. > > The answer is yes, on one PC. But on the problem PC, since I can't access > > the Internet, I can't even do the updates you mention! Do you know any way > > around this vicious circle? > > > >> Maurice IRL wrote: > >>> Hello: > >>> The network/Internet connection on a second PC running XP Home on a > >>> small > >>> network has suddenly stopped working, for no apparent reason. the > >>> following is the diagnostic log. It includes a manual check of all the > >>> physical connections, as suggested by the diagnostic program. > >>> Help, please! > >>> > >> <snip log> > >> Have you recently installed MS updates, and if so did you do KB951748 > >> and if so do you run ZoneAlarm Firewall? > >> > >> This seems to be this weeks problem child, that's why I ask. > >
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