Network/Internet connection has stopped working

[Guest Maurice IRL]

Hello:

The network/Internet connection on a second PC running XP Home on a small

network has suddenly stopped working, for no apparent reason. the following

is the diagnostic log. It includes a manual check of all the physical

connections, as suggested by the diagnostic program.

Help, please!

 

Last diagnostic run time: 07/12/08 10:00:27

Gateway Diagnostic

Gateway

 

info The following proxy configuration is being used by IE: Automatically

Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy

Bypass list:

info This computer has the following default gateway entry(ies): 192.168.1.254

info This computer has the following IP address(es): 192.168.1.3

info The default gateway is in the same subnet as this computer

info The default gateway entry is a valid unicast address

info The default gateway address was resolved via ARP in 1 try(ies)

info The default gateway was reached via ICMP Ping in 1 try(ies)

info TCP port 80 on host 65.55.21.250 could not be reached (Error code 0x274c)

info TCP port 80 on host 207.46.19.190 could not be reached (Error code

0x274c)

info TCP port 80 on host 207.46.19.254 could not be reached (Error code

0x274c)

info TCP port 80 on host 207.46.192.254 could not be reached (Error code

0x274c)

info TCP port 80 on host 207.46.193.254 could not be reached (Error code

0x274c)

warn The Internet host http://www.microsoft.com could not be reached

action Automated repair: Renew IP address

action Releasing the current IP address...

action Successfully released the current IP address

action Renewing the IP address...

action Successfully renewed the current IP address

info This computer has the following default gateway entry(ies): 192.168.1.254

info This computer has the following IP address(es): 192.168.1.3

info The default gateway is in the same subnet as this computer

info The default gateway entry is a valid unicast address

info The default gateway address was resolved via ARP in 1 try(ies)

info The default gateway was reached via ICMP Ping in 1 try(ies)

info TCP port 80 on host 207.46.19.254 could not be reached (Error code

0x274c)

info TCP port 80 on host 207.46.192.254 could not be reached (Error code

0x274c)

info TCP port 80 on host 207.46.193.254 could not be reached (Error code

0x274c)

info TCP port 80 on host 65.55.21.250 could not be reached (Error code 0x274c)

info TCP port 80 on host 207.46.19.190 could not be reached (Error code

0x274c)

warn The Internet host http://www.microsoft.com could not be reached

action Automated repair: Reset network connection

action Disabling the network adapter

action Enabling the network adapter

info Network adapter successfully enabled

info This computer has the following default gateway entry(ies): 0.0.0.0

warn There is no default gateway entry

action Manual repair: Reboot modem

info This computer has the following default gateway entry(ies): 192.168.1.254

info This computer has the following IP address(es): 192.168.1.3

info The default gateway is in the same subnet as this computer

info The default gateway entry is a valid unicast address

info The default gateway address was resolved via ARP in 1 try(ies)

info The default gateway was reached via ICMP Ping in 1 try(ies)

info TCP port 80 on host 207.46.19.190 could not be reached (Error code

0x274c)

info TCP port 80 on host 207.46.19.254 could not be reached (Error code

0x274c)

info TCP port 80 on host 207.46.192.254 could not be reached (Error code

0x274c)

info TCP port 80 on host 207.46.193.254 could not be reached (Error code

0x274c)

info TCP port 80 on host 65.55.21.250 could not be reached (Error code 0x274c)

warn The Internet host http://www.microsoft.com could not be reached

info Waiting some time for the modem/router to stabilize

action Automated repair: Renew IP address

action Releasing the current IP address...

action Successfully released the current IP address

action Renewing the IP address...

action Successfully renewed the current IP address

info This computer has the following default gateway entry(ies): 192.168.1.254

info This computer has the following IP address(es): 192.168.1.3

info The default gateway is in the same subnet as this computer

info The default gateway entry is a valid unicast address

info The default gateway address was resolved via ARP in 1 try(ies)

info The default gateway was reached via ICMP Ping in 1 try(ies)

info TCP port 80 on host 207.46.19.190 could not be reached (Error code

0x274c)

info TCP port 80 on host 207.46.19.254 could not be reached (Error code

0x274c)

info TCP port 80 on host 207.46.192.254 could not be reached (Error code

0x274c)

info TCP port 80 on host 207.46.193.254 could not be reached (Error code

0x274c)

info TCP port 80 on host 65.55.21.250 could not be reached (Error code 0x274c)

warn The Internet host http://www.microsoft.com could not be reached

info Redirecting user to support call

 

IP Layer Diagnostic

Corrupted IP routing table

 

info The default route is valid

info The loopback route is valid

info The local host route is valid

info The local subnet route is valid

Invalid ARP cache entries

 

action The ARP cache has been flushed

 

IP Configuration Diagnostic

Invalid IP address

 

info Valid IP address detected: 192.168.1.3

 

Wireless Diagnostic

Wireless - Service disabled

 

Wireless - User SSID

 

Wireless - First time setup

 

Wireless - Radio off

 

Wireless - Out of range

 

Wireless - Hardware issue

 

Wireless - Novice user

 

Wireless - Ad-hoc network

 

Wireless - Less preferred

 

Wireless - 802.1x enabled

 

Wireless - Configuration mismatch

 

Wireless - Low SNR

 

 

WinSock Diagnostic

WinSock status

 

info All base service provider entries are present in the Winsock catalog.

info The Winsock Service provider chains are valid.

info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication

test.

info Provider entry MSAFD Tcpip [uDP/IP] passed the loopback communication

test.

info Provider entry RSVP UDP Service Provider passed the loopback

communication test.

info Provider entry RSVP TCP Service Provider passed the loopback

communication test.

info Connectivity is valid for all Winsock service providers.

 

Network Adapter Diagnostic

Network location detection

 

info Using home Internet connection

Network adapter identification

 

info Network connection: Name=Local Area Connection (Gobnait's Friendly PC),

Device=Broadcom 440x 10/100 Integrated Controller, MediaType=LAN,

SubMediaType=LAN

info Ethernet connection selected

Network adapter status

 

info Network connection status: Connected

 

HTTP, HTTPS, FTP Diagnostic

HTTP, HTTPS, FTP connectivity

 

warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A

connection with the server could not be established

warn HTTPS: Error 12029 connecting to http://www.passport.net: A connection with

the server could not be established

warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection

with the server could not be established

warn HTTP: Error 12029 connecting to http://www.hotmail.com: A connection with the

server could not be established

warn HTTP: Error 12002 connecting to http://www.microsoft.com: The operation timed

out

warn HTTPS: Error 12002 connecting to http://www.microsoft.com: The operation timed

out

error Could not make an HTTP connection.

error Could not make an HTTPS connection.

error Could not make an FTP connection.

 

--

Maurice

[Guest Joan Archer]

Re: Network/Internet connection has stopped working

 

I didn't bother reading through this long post but do you have Zone Alarm

installed and did you install the latest Microsoft Updates.

If you did the fix is to update Zone Alarm to the latest version.

 

--

Joan Archer

http://www.freewebs.com/crossstitcher

http://lachsoft.com/photogallery

 

"Maurice IRL" <Maurice IRL@discussions.microsoft.com> wrote in message

news:26A109A1-BCE6-4291-883D-47CB2E21AC27@microsoft.com...

> Hello:

> The network/Internet connection on a second PC running XP Home on a small

> network has suddenly stopped working, for no apparent reason. the

> following

> is the diagnostic log. It includes a manual check of all the physical

> connections, as suggested by the diagnostic program.

> Help, please!

>

>snip>>

[Guest Big_Al]

Re: Network/Internet connection has stopped working

 

Maurice IRL wrote:

> Hello:

> The network/Internet connection on a second PC running XP Home on a small

> network has suddenly stopped working, for no apparent reason. the following

> is the diagnostic log. It includes a manual check of all the physical

> connections, as suggested by the diagnostic program.

> Help, please!

>

<snip log>

Have you recently installed MS updates, and if so did you do KB951748

and if so do you run ZoneAlarm Firewall?

 

This seems to be this weeks problem child, that's why I ask.

[Guest Maurice IRL]

Re: Network/Internet connection has stopped working

 

Thanks, Joan and Big_Al.

The answer is yes, on one PC. But on the problem PC, since I can't access

the Internet, I can't even do the updates you mention! Do you know any way

around this vicious circle?

--

Maurice

 

 

"Big_Al" wrote:

> Maurice IRL wrote:

> > Hello:

> > The network/Internet connection on a second PC running XP Home on a small

> > network has suddenly stopped working, for no apparent reason. the following

> > is the diagnostic log. It includes a manual check of all the physical

> > connections, as suggested by the diagnostic program.

> > Help, please!

> >

> <snip log>

> Have you recently installed MS updates, and if so did you do KB951748

> and if so do you run ZoneAlarm Firewall?

>

> This seems to be this weeks problem child, that's why I ask.

>

[Guest Charles Lee]

Re: Network/Internet connection has stopped working

 

problems are long fixed with security update & ZA in ZoneAlarms latest

update... all releases covered, from basic to the full suite

 

either uninstall security update KB951748 or simply lower ZoneAlarms

firewall to medium to allow you to regain access to the net on affected pv,

then...

 

Follow the link below, download new update version of ZA 70.483.000, and

then download the security update KB 951748 afterwards.

I have done all pc's on my home network... all back to normal....

http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

 

 

 

"Maurice IRL" <Maurice IRL@discussions.microsoft.com> wrote in message

news:BC68B61C-FC25-4E70-8757-39EE6DB923EA@microsoft.com...

> Thanks, Joan and Big_Al.

> The answer is yes, on one PC. But on the problem PC, since I can't access

> the Internet, I can't even do the updates you mention! Do you know any way

> around this vicious circle?

> --

> Maurice

>

>

> "Big_Al" wrote:

>

>> Maurice IRL wrote:

>> > Hello:

>> > The network/Internet connection on a second PC running XP Home on a

>> > small

>> > network has suddenly stopped working, for no apparent reason. the

>> > following

>> > is the diagnostic log. It includes a manual check of all the physical

>> > connections, as suggested by the diagnostic program.

>> > Help, please!

>> >

>> <snip log>

>> Have you recently installed MS updates, and if so did you do KB951748

>> and if so do you run ZoneAlarm Firewall?

>>

>> This seems to be this weeks problem child, that's why I ask.

>>

[Guest Big_Al]

Re: Network/Internet connection has stopped working

 

Maurice IRL wrote:

> Thanks, Joan and Big_Al.

> The answer is yes, on one PC. But on the problem PC, since I can't access

> the Internet, I can't even do the updates you mention! Do you know any way

> around this vicious circle?

 

Exit Zone Alarm. Long enough to download the new version.

[Guest Ken Blake, MVP]

Re: Network/Internet connection has stopped working

 

On Sat, 12 Jul 2008 06:10:01 -0700, Maurice IRL <Maurice

IRL@discussions.microsoft.com> wrote:

> Thanks, Joan and Big_Al.

> The answer is yes, on one PC. But on the problem PC, since I can't access

> the Internet, I can't even do the updates you mention! Do you know any way

> around this vicious circle?

 

 

Turn on the Windows firewall and uninstall ZA. Then you'll be able to

download and install the new version of ZA.

 

Or just turn on the Windows firewall and uninstall ZA, and leave it

that way. ZA doesn't really have any advantages over the Windows

firewall anyway.

 

> "Big_Al" wrote:

>

> > Maurice IRL wrote:

> > > Hello:

> > > The network/Internet connection on a second PC running XP Home on a small

> > > network has suddenly stopped working, for no apparent reason. the following

> > > is the diagnostic log. It includes a manual check of all the physical

> > > connections, as suggested by the diagnostic program.

> > > Help, please!

> > >

> > <snip log>

> > Have you recently installed MS updates, and if so did you do KB951748

> > and if so do you run ZoneAlarm Firewall?

> >

> > This seems to be this weeks problem child, that's why I ask.

> >

 

--

Ken Blake, Microsoft MVP - Windows Desktop Experience

Please Reply to the Newsgroup

[Guest PA Bear [MS MVP]]

Re: Network/Internet connection has stopped working

 

1. Uninstall KB951748 via Add/Remove Programs.

 

2. Upgrade your ZA application using the appropriate link here:

http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

 

NB: Do NOT use Option #2 if at all possible! The vulnerability addressed by

KB951748 *is* a big deal! See

http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html

 

3. Reinstall KB951748.

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

 

Maurice IRL wrote:

> Thanks, Joan and Big_Al.

> The answer is yes, on one PC. But on the problem PC, since I can't access

> the Internet, I can't even do the updates you mention! Do you know any way

> around this vicious circle?

>

>> Maurice IRL wrote:

>>> Hello:

>>> The network/Internet connection on a second PC running XP Home on a

>>> small

>>> network has suddenly stopped working, for no apparent reason. the

>>> following is the diagnostic log. It includes a manual check of all the

>>> physical connections, as suggested by the diagnostic program.

>>> Help, please!

>>>

>> <snip log>

>> Have you recently installed MS updates, and if so did you do KB951748

>> and if so do you run ZoneAlarm Firewall?

>>

>> This seems to be this weeks problem child, that's why I ask.

[Guest Maurice IRL]

Re: Network/Internet connection has stopped working

 

Thank you, Ken, Charles and Big_Al, for your help, not only in solving the

immediate problem, but in giving me a better understanding of the principles

of firewalling.

I've now permanently removed ZoneAlarm and changed back to Windows Firewall.

Let's see how it goes!

--

Maurice

 

 

"Ken Blake, MVP" wrote:

> On Sat, 12 Jul 2008 06:10:01 -0700, Maurice IRL <Maurice

> IRL@discussions.microsoft.com> wrote:

>

> > Thanks, Joan and Big_Al.

> > The answer is yes, on one PC. But on the problem PC, since I can't access

> > the Internet, I can't even do the updates you mention! Do you know any way

> > around this vicious circle?

>

>

> Turn on the Windows firewall and uninstall ZA. Then you'll be able to

> download and install the new version of ZA.

>

> Or just turn on the Windows firewall and uninstall ZA, and leave it

> that way. ZA doesn't really have any advantages over the Windows

> firewall anyway.

>

>

> > "Big_Al" wrote:

> >

> > > Maurice IRL wrote:

> > > > Hello:

> > > > The network/Internet connection on a second PC running XP Home on a small

> > > > network has suddenly stopped working, for no apparent reason. the following

> > > > is the diagnostic log. It includes a manual check of all the physical

> > > > connections, as suggested by the diagnostic program.

> > > > Help, please!

> > > >

> > > <snip log>

> > > Have you recently installed MS updates, and if so did you do KB951748

> > > and if so do you run ZoneAlarm Firewall?

> > >

> > > This seems to be this weeks problem child, that's why I ask.

> > >

>

> --

> Ken Blake, Microsoft MVP - Windows Desktop Experience

> Please Reply to the Newsgroup

>

[Guest Ken Blake, MVP]

Re: Network/Internet connection has stopped working

 

On Sun, 13 Jul 2008 02:57:00 -0700, Maurice IRL <Maurice

IRL@discussions.microsoft.com> wrote:

> Thank you, Ken, Charles and Big_Al, for your help, not only in solving the

> immediate problem, but in giving me a better understanding of the principles

> of firewalling.

 

 

 

You're welcome. Glad to help.

 

 

> I've now permanently removed ZoneAlarm and changed back to Windows Firewall.

> Let's see how it goes!

> --

> Maurice

>

>

> "Ken Blake, MVP" wrote:

>

> > On Sat, 12 Jul 2008 06:10:01 -0700, Maurice IRL <Maurice

> > IRL@discussions.microsoft.com> wrote:

> >

> > > Thanks, Joan and Big_Al.

> > > The answer is yes, on one PC. But on the problem PC, since I can't access

> > > the Internet, I can't even do the updates you mention! Do you know any way

> > > around this vicious circle?

> >

> >

> > Turn on the Windows firewall and uninstall ZA. Then you'll be able to

> > download and install the new version of ZA.

> >

> > Or just turn on the Windows firewall and uninstall ZA, and leave it

> > that way. ZA doesn't really have any advantages over the Windows

> > firewall anyway.

> >

> >

> > > "Big_Al" wrote:

> > >

> > > > Maurice IRL wrote:

> > > > > Hello:

> > > > > The network/Internet connection on a second PC running XP Home on a small

> > > > > network has suddenly stopped working, for no apparent reason. the following

> > > > > is the diagnostic log. It includes a manual check of all the physical

> > > > > connections, as suggested by the diagnostic program.

> > > > > Help, please!

> > > > >

> > > > <snip log>

> > > > Have you recently installed MS updates, and if so did you do KB951748

> > > > and if so do you run ZoneAlarm Firewall?

> > > >

> > > > This seems to be this weeks problem child, that's why I ask.

> > > >

> >

> > --

> > Ken Blake, Microsoft MVP - Windows Desktop Experience

> > Please Reply to the Newsgroup

> >

 

--

Ken Blake, Microsoft MVP - Windows Desktop Experience

Please Reply to the Newsgroup

[Guest Maurice IRL]

Re: Network/Internet connection has stopped working

 

Thanks, Robear, for these very interesting websites.

 

I notice that while the affected PC (XP Home SP2) was updated by KB951748,

my own PC (XP Pro SP2) was not, and a check on MS Update doesn't suggest it.

I presume that it only applies to XP Home.

--

Maurice

 

 

"PA Bear [MS MVP]" wrote:

> 1. Uninstall KB951748 via Add/Remove Programs.

>

> 2. Upgrade your ZA application using the appropriate link here:

> http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

>

> NB: Do NOT use Option #2 if at all possible! The vulnerability addressed by

> KB951748 *is* a big deal! See

> http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html

>

> 3. Reinstall KB951748.

> --

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

> AumHa VSOP & Admin http://aumha.net

> DTS-L http://dts-l.net/

>

>

> Maurice IRL wrote:

> > Thanks, Joan and Big_Al.

> > The answer is yes, on one PC. But on the problem PC, since I can't access

> > the Internet, I can't even do the updates you mention! Do you know any way

> > around this vicious circle?

> >

> >> Maurice IRL wrote:

> >>> Hello:

> >>> The network/Internet connection on a second PC running XP Home on a

> >>> small

> >>> network has suddenly stopped working, for no apparent reason. the

> >>> following is the diagnostic log. It includes a manual check of all the

> >>> physical connections, as suggested by the diagnostic program.

> >>> Help, please!

> >>>

> >> <snip log>

> >> Have you recently installed MS updates, and if so did you do KB951748

> >> and if so do you run ZoneAlarm Firewall?

> >>

> >> This seems to be this weeks problem child, that's why I ask.

>

>