Can't remove threat in windows security (Remediation incomplete)

[Guest alvita joe]

so I had windows security on full scan once, and it found a win32/keygen. i tried to take action on it, but it always takes long and then it says "remediation incomplete, status failed"i cleared the protection history using the program data -> windows -> windows defender, but every time i had a full scan the win32/keygen came back and removal attempts always end in "remediation incomplete, status failed"i used windows safety scanner to see if the detection was a false positive or not, but it detected the exact same thing and only "partially removed" so i suspect the malware is hidden ver

 

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