Unable to start software

[Guest rwmol]

I installed a new software. When I open it, the splash screen appears and

immediately closes. Nothing after that.

 

I had the same issue when I tried to install. The installer (WinDev) would

start for a second, then close. I ended up installing it in Safe Mode. All

went well there.

This is a video conversion software. I uninstalled all similar programs and

codecs and still have the same issue.

 

I've been using Windows XP Pro since it's release and have install all types

of software without a problem. I'm stumped. Any ideas? Thanks

[Guest Big_Al]

Re: Unable to start software

 

rwmol wrote:

> I installed a new software. When I open it, the splash screen appears and

> immediately closes. Nothing after that.

>

> I had the same issue when I tried to install. The installer (WinDev) would

> start for a second, then close. I ended up installing it in Safe Mode. All

> went well there.

> This is a video conversion software. I uninstalled all similar programs and

> codecs and still have the same issue.

>

> I've been using Windows XP Pro since it's release and have install all types

> of software without a problem. I'm stumped. Any ideas? Thanks

Look at the event log to see if anything was recorded.

But call the vendor and see if they can help.

[Guest Bruce Chambers]

Re: Unable to start software

 

rwmol wrote:

> I installed a new software. When I open it, the splash screen appears and

> immediately closes. Nothing after that.

>

> I had the same issue when I tried to install. The installer (WinDev) would

> start for a second, then close. I ended up installing it in Safe Mode. All

> went well there.

> This is a video conversion software. I uninstalled all similar programs and

> codecs and still have the same issue.

>

> I've been using Windows XP Pro since it's release and have install all types

> of software without a problem. I'm stumped. Any ideas? Thanks

 

 

Is the software in question designed to be used on WinXP? What does

it's manufacturer have to say when you contacted them for support with

their product?

 

 

--

 

Bruce Chambers

 

Help us help you:

http://www.catb.org/~esr/faqs/smart-questions.html

 

http://support.microsoft.com/default.aspx/kb/555375

 

They that can give up essential liberty to obtain a little temporary

safety deserve neither liberty nor safety. ~Benjamin Franklin

 

Many people would rather die than think; in fact, most do. ~Bertrand Russell

 

The philosopher has never killed any priests, whereas the priest has

killed a great many philosophers.

~ Denis Diderot

[Guest Jean Rosenfeld]

Re: Unable to start software

 

Does it need one or other version of .NET framework an do you have that

installed?

"rwmol" <rwmolfake@beyondbb.com> wrote in message

news:C8B64F4E-A6EE-4640-BFB6-BF2DF560B51C@microsoft.com...

>I installed a new software. When I open it, the splash screen appears and

> immediately closes. Nothing after that.

>

> I had the same issue when I tried to install. The installer (WinDev) would

> start for a second, then close. I ended up installing it in Safe Mode. All

> went well there.

> This is a video conversion software. I uninstalled all similar programs

> and

> codecs and still have the same issue.

>

> I've been using Windows XP Pro since it's release and have install all

> types

> of software without a problem. I'm stumped. Any ideas? Thanks

[Guest rwmol]

Re: Unable to start software

 

At this point, there is no event reports after the software fails to open.

There is reports when I tried to install prior to installing it in safe mode.

 

The vendor says he is working on the issue.

 

"Big_Al" wrote:

> rwmol wrote:

> > I installed a new software. When I open it, the splash screen appears and

> > immediately closes. Nothing after that.

> >

> > I had the same issue when I tried to install. The installer (WinDev) would

> > start for a second, then close. I ended up installing it in Safe Mode. All

> > went well there.

> > This is a video conversion software. I uninstalled all similar programs and

> > codecs and still have the same issue.

> >

> > I've been using Windows XP Pro since it's release and have install all types

> > of software without a problem. I'm stumped. Any ideas? Thanks

> Look at the event log to see if anything was recorded.

> But call the vendor and see if they can help.

>

[Guest rwmol]

Re: Unable to start software

 

Yes, it is designed to work with XP. Their support team (one guy) has

actually been pretty good. They have been in constant contact with me but

have been unable to isolate this problem. Their forum had two others with the

exact same issue. Unresolved.

 

"Bruce Chambers" wrote:

> rwmol wrote:

> > I installed a new software. When I open it, the splash screen appears and

> > immediately closes. Nothing after that.

> >

> > I had the same issue when I tried to install. The installer (WinDev) would

> > start for a second, then close. I ended up installing it in Safe Mode. All

> > went well there.

> > This is a video conversion software. I uninstalled all similar programs and

> > codecs and still have the same issue.

> >

> > I've been using Windows XP Pro since it's release and have install all types

> > of software without a problem. I'm stumped. Any ideas? Thanks

>

>

> Is the software in question designed to be used on WinXP? What does

> it's manufacturer have to say when you contacted them for support with

> their product?

>

>

> --

>

> Bruce Chambers

>

> Help us help you:

> http://www.catb.org/~esr/faqs/smart-questions.html

>

> http://support.microsoft.com/default.aspx/kb/555375

>

> They that can give up essential liberty to obtain a little temporary

> safety deserve neither liberty nor safety. ~Benjamin Franklin

>

> Many people would rather die than think; in fact, most do. ~Bertrand Russell

>

> The philosopher has never killed any priests, whereas the priest has

> killed a great many philosophers.

> ~ Denis Diderot

>

[Guest rwmol]

Re: Unable to start software

 

There is no mention of NET.Framework being required. I do have the latest

vesion installed.

 

"Jean Rosenfeld" wrote:

> Does it need one or other version of .NET framework an do you have that

> installed?

> "rwmol" <rwmolfake@beyondbb.com> wrote in message

> news:C8B64F4E-A6EE-4640-BFB6-BF2DF560B51C@microsoft.com...

> >I installed a new software. When I open it, the splash screen appears and

> > immediately closes. Nothing after that.

> >

> > I had the same issue when I tried to install. The installer (WinDev) would

> > start for a second, then close. I ended up installing it in Safe Mode. All

> > went well there.

> > This is a video conversion software. I uninstalled all similar programs

> > and

> > codecs and still have the same issue.

> >

> > I've been using Windows XP Pro since it's release and have install all

> > types

> > of software without a problem. I'm stumped. Any ideas? Thanks

>

>

>