Guest CBC Posted July 13, 2008 Posted July 13, 2008 I am attempting to boot a computer running Windows XP Pro and it will show the Windows is starting up screen then proceeds to the choose the username screen. When I choose the username, the computer immediately shuts down. I have tried to boot the machine in Safe Mode with Networking and get the same response. This occurred after running the Computer Associates Anti-Virus program and defragmenting the machine. Any suggestions as to resolution of this problem would be greatly appreciated. Thanks, -- CBC
Guest neil Posted July 13, 2008 Posted July 13, 2008 Re: Computer will not boot past the Welcome/log-on screen. Can you boot to a command prompt, if so you can use system restore from a command prompt. http://support.microsoft.com/kb/304449 Neil "CBC" <CBC@discussions.microsoft.com> wrote in message news:7A63611C-11FA-4216-8BE3-6FD554C78C19@microsoft.com... >I am attempting to boot a computer running Windows XP Pro and it will show > the Windows is starting up screen then proceeds to the choose the username > screen. When I choose the username, the computer immediately shuts down. > I > have tried to boot the machine in Safe Mode with Networking and get the > same > response. This occurred after running the Computer Associates Anti-Virus > program and defragmenting the machine. > > Any suggestions as to resolution of this problem would be greatly > appreciated. > Thanks, > > -- > CBC
Guest CBC Posted July 13, 2008 Posted July 13, 2008 Re: Computer will not boot past the Welcome/log-on screen. No, I am not able to get that far "into" the boot sequence to get to a command prompt. -- CBC "neil" wrote: > Can you boot to a command prompt, if so you can use system restore from a > command prompt. > http://support.microsoft.com/kb/304449 > > Neil > "CBC" <CBC@discussions.microsoft.com> wrote in message > news:7A63611C-11FA-4216-8BE3-6FD554C78C19@microsoft.com... > >I am attempting to boot a computer running Windows XP Pro and it will show > > the Windows is starting up screen then proceeds to the choose the username > > screen. When I choose the username, the computer immediately shuts down. > > I > > have tried to boot the machine in Safe Mode with Networking and get the > > same > > response. This occurred after running the Computer Associates Anti-Virus > > program and defragmenting the machine. > > > > Any suggestions as to resolution of this problem would be greatly > > appreciated. > > Thanks, > > > > -- > > CBC > > >
Guest neil Posted July 13, 2008 Posted July 13, 2008 Re: Computer will not boot past the Welcome/log-on screen. I did mean by selecting "boot with command prompt" it's another option when you try to boot safemode. Neil "CBC" <CBC@discussions.microsoft.com> wrote in message news:79F498BA-A842-4861-BB6D-BE680B23799F@microsoft.com... > No, I am not able to get that far "into" the boot sequence to get to a > command prompt. > -- > CBC > > > "neil" wrote: > >> Can you boot to a command prompt, if so you can use system restore from a >> command prompt. >> http://support.microsoft.com/kb/304449 >> >> Neil >> "CBC" <CBC@discussions.microsoft.com> wrote in message >> news:7A63611C-11FA-4216-8BE3-6FD554C78C19@microsoft.com... >> >I am attempting to boot a computer running Windows XP Pro and it will >> >show >> > the Windows is starting up screen then proceeds to the choose the >> > username >> > screen. When I choose the username, the computer immediately shuts >> > down. >> > I >> > have tried to boot the machine in Safe Mode with Networking and get the >> > same >> > response. This occurred after running the Computer Associates >> > Anti-Virus >> > program and defragmenting the machine. >> > >> > Any suggestions as to resolution of this problem would be greatly >> > appreciated. >> > Thanks, >> > >> > -- >> > CBC >> >> >>
Guest CBC Posted July 13, 2008 Posted July 13, 2008 Re: Computer will not boot past the Welcome/log-on screen. I did not try that option in the safe mode boot up. I will give it a try. Is this system restore going to wipe out all of the data files on the C:drive? If so, is there anyway to recover this information before I do a system restore command prompt? -- CBC "neil" wrote: > I did mean by selecting "boot with command prompt" it's another option when > you try to boot safemode. > Neil > "CBC" <CBC@discussions.microsoft.com> wrote in message > news:79F498BA-A842-4861-BB6D-BE680B23799F@microsoft.com... > > No, I am not able to get that far "into" the boot sequence to get to a > > command prompt. > > -- > > CBC > > > > > > "neil" wrote: > > > >> Can you boot to a command prompt, if so you can use system restore from a > >> command prompt. > >> http://support.microsoft.com/kb/304449 > >> > >> Neil > >> "CBC" <CBC@discussions.microsoft.com> wrote in message > >> news:7A63611C-11FA-4216-8BE3-6FD554C78C19@microsoft.com... > >> >I am attempting to boot a computer running Windows XP Pro and it will > >> >show > >> > the Windows is starting up screen then proceeds to the choose the > >> > username > >> > screen. When I choose the username, the computer immediately shuts > >> > down. > >> > I > >> > have tried to boot the machine in Safe Mode with Networking and get the > >> > same > >> > response. This occurred after running the Computer Associates > >> > Anti-Virus > >> > program and defragmenting the machine. > >> > > >> > Any suggestions as to resolution of this problem would be greatly > >> > appreciated. > >> > Thanks, > >> > > >> > -- > >> > CBC > >> > >> > >> > > >
Guest neil Posted July 13, 2008 Posted July 13, 2008 Re: Computer will not boot past the Welcome/log-on screen. System restore should not remove your data. I say SHOULD NOT but you never know, its never happened to me but you never know. Look up knoppix boot disk, you can boot from the CD & save you important files. Neil "CBC" <CBC@discussions.microsoft.com> wrote in message news:82AAFD0C-D2C5-446C-81F5-7C97705086B9@microsoft.com... >I did not try that option in the safe mode boot up. I will give it a try. > Is this system restore going to wipe out all of the data files on the > C:drive? If so, is there anyway to recover this information before I do a > system restore command prompt? > -- > CBC > > > "neil" wrote: > >> I did mean by selecting "boot with command prompt" it's another option >> when >> you try to boot safemode. >> Neil >> "CBC" <CBC@discussions.microsoft.com> wrote in message >> news:79F498BA-A842-4861-BB6D-BE680B23799F@microsoft.com... >> > No, I am not able to get that far "into" the boot sequence to get to a >> > command prompt. >> > -- >> > CBC >> > >> > >> > "neil" wrote: >> > >> >> Can you boot to a command prompt, if so you can use system restore >> >> from a >> >> command prompt. >> >> http://support.microsoft.com/kb/304449 >> >> >> >> Neil >> >> "CBC" <CBC@discussions.microsoft.com> wrote in message >> >> news:7A63611C-11FA-4216-8BE3-6FD554C78C19@microsoft.com... >> >> >I am attempting to boot a computer running Windows XP Pro and it will >> >> >show >> >> > the Windows is starting up screen then proceeds to the choose the >> >> > username >> >> > screen. When I choose the username, the computer immediately shuts >> >> > down. >> >> > I >> >> > have tried to boot the machine in Safe Mode with Networking and get >> >> > the >> >> > same >> >> > response. This occurred after running the Computer Associates >> >> > Anti-Virus >> >> > program and defragmenting the machine. >> >> > >> >> > Any suggestions as to resolution of this problem would be greatly >> >> > appreciated. >> >> > Thanks, >> >> > >> >> > -- >> >> > CBC >> >> >> >> >> >> >> >> >>
Guest CBC Posted July 13, 2008 Posted July 13, 2008 Re: Computer will not boot past the Welcome/log-on screen. I am asking this question out of lack of information. Is the "knoppix boot disk" the same as the Windows XP Pro Reinstallation disk? I not could you give me an explanation of this disk? My goal is to get the machine to a place where I can dowload the data files to an external hard drive and then I can do whatever I want with the system without worrying about loosing data. -- CBC "neil" wrote: > System restore should not remove your data. I say SHOULD NOT but you never > know, its never happened to me but you never know. Look up knoppix boot > disk, you can boot from the CD & save you important files. > Neil > "CBC" <CBC@discussions.microsoft.com> wrote in message > news:82AAFD0C-D2C5-446C-81F5-7C97705086B9@microsoft.com... > >I did not try that option in the safe mode boot up. I will give it a try. > > Is this system restore going to wipe out all of the data files on the > > C:drive? If so, is there anyway to recover this information before I do a > > system restore command prompt? > > -- > > CBC > > > > > > "neil" wrote: > > > >> I did mean by selecting "boot with command prompt" it's another option > >> when > >> you try to boot safemode. > >> Neil > >> "CBC" <CBC@discussions.microsoft.com> wrote in message > >> news:79F498BA-A842-4861-BB6D-BE680B23799F@microsoft.com... > >> > No, I am not able to get that far "into" the boot sequence to get to a > >> > command prompt. > >> > -- > >> > CBC > >> > > >> > > >> > "neil" wrote: > >> > > >> >> Can you boot to a command prompt, if so you can use system restore > >> >> from a > >> >> command prompt. > >> >> http://support.microsoft.com/kb/304449 > >> >> > >> >> Neil > >> >> "CBC" <CBC@discussions.microsoft.com> wrote in message > >> >> news:7A63611C-11FA-4216-8BE3-6FD554C78C19@microsoft.com... > >> >> >I am attempting to boot a computer running Windows XP Pro and it will > >> >> >show > >> >> > the Windows is starting up screen then proceeds to the choose the > >> >> > username > >> >> > screen. When I choose the username, the computer immediately shuts > >> >> > down. > >> >> > I > >> >> > have tried to boot the machine in Safe Mode with Networking and get > >> >> > the > >> >> > same > >> >> > response. This occurred after running the Computer Associates > >> >> > Anti-Virus > >> >> > program and defragmenting the machine. > >> >> > > >> >> > Any suggestions as to resolution of this problem would be greatly > >> >> > appreciated. > >> >> > Thanks, > >> >> > > >> >> > -- > >> >> > CBC > >> >> > >> >> > >> >> > >> > >> > >> > > >
Guest neil Posted July 13, 2008 Posted July 13, 2008 Re: Computer will not boot past the Welcome/log-on screen. Sorry let me explain more. A knoppix CD will boot an operating system is fully functional and allow you to explore your hard drive and copy your data files to an external disk. Also known as a "Live CD" See http://www.knoppix.org/ if the text is in German then select the UK flag near the top left corner. Neil "CBC" <CBC@discussions.microsoft.com> wrote in message news:D8EE3CED-3FB4-4F41-B698-8F7D79E6B5EE@microsoft.com... >I am asking this question out of lack of information. Is the "knoppix boot > disk" the same as the Windows XP Pro Reinstallation disk? I not could you > give me an explanation of this disk? > > My goal is to get the machine to a place where I can dowload the data > files > to an external hard drive and then I can do whatever I want with the > system > without worrying about loosing data. > -- > CBC > > > "neil" wrote: > >> System restore should not remove your data. I say SHOULD NOT but you >> never >> know, its never happened to me but you never know. Look up knoppix boot >> disk, you can boot from the CD & save you important files. >> Neil >> "CBC" <CBC@discussions.microsoft.com> wrote in message >> news:82AAFD0C-D2C5-446C-81F5-7C97705086B9@microsoft.com... >> >I did not try that option in the safe mode boot up. I will give it a >> >try. >> > Is this system restore going to wipe out all of the data files on the >> > C:drive? If so, is there anyway to recover this information before I >> > do a >> > system restore command prompt? >> > -- >> > CBC >> > >> > >> > "neil" wrote: >> > >> >> I did mean by selecting "boot with command prompt" it's another option >> >> when >> >> you try to boot safemode. >> >> Neil >> >> "CBC" <CBC@discussions.microsoft.com> wrote in message >> >> news:79F498BA-A842-4861-BB6D-BE680B23799F@microsoft.com... >> >> > No, I am not able to get that far "into" the boot sequence to get to >> >> > a >> >> > command prompt. >> >> > -- >> >> > CBC >> >> > >> >> > >> >> > "neil" wrote: >> >> > >> >> >> Can you boot to a command prompt, if so you can use system restore >> >> >> from a >> >> >> command prompt. >> >> >> http://support.microsoft.com/kb/304449 >> >> >> >> >> >> Neil >> >> >> "CBC" <CBC@discussions.microsoft.com> wrote in message >> >> >> news:7A63611C-11FA-4216-8BE3-6FD554C78C19@microsoft.com... >> >> >> >I am attempting to boot a computer running Windows XP Pro and it >> >> >> >will >> >> >> >show >> >> >> > the Windows is starting up screen then proceeds to the choose the >> >> >> > username >> >> >> > screen. When I choose the username, the computer immediately >> >> >> > shuts >> >> >> > down. >> >> >> > I >> >> >> > have tried to boot the machine in Safe Mode with Networking and >> >> >> > get >> >> >> > the >> >> >> > same >> >> >> > response. This occurred after running the Computer Associates >> >> >> > Anti-Virus >> >> >> > program and defragmenting the machine. >> >> >> > >> >> >> > Any suggestions as to resolution of this problem would be greatly >> >> >> > appreciated. >> >> >> > Thanks, >> >> >> > >> >> >> > -- >> >> >> > CBC >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >>
Guest CBC Posted July 13, 2008 Posted July 13, 2008 Re: Computer will not boot past the Welcome/log-on screen. Thanks for the explanation. If I understand corretly, I can download the knoppix disk contents from one of the many dowload sites listed on the knoppix website and burn it onto a CD. This CD when placed in the problem computer will boot the system and I will be able to access the data folders and files that I wish to download onto the external hard drive. First, I have to get to the BIOS on the computer to change the boot sequence before this disk will boot the computer. I should be able to do this based on the fact that that safe mode "options" screen appears when using the corret function key "F8". I believe the Bios options are found after pressing the "F2". Is the boot process from the knoppix disk an intuitive process? It appears to be based on what I read on the website? -- CBC "neil" wrote: > Sorry let me explain more. A knoppix CD will boot an operating system is > fully functional and allow you to explore your hard drive and copy your data > files to an external disk. Also known as a "Live CD" > See http://www.knoppix.org/ if the text is in German then select the UK flag > near the top left corner. > > Neil > "CBC" <CBC@discussions.microsoft.com> wrote in message > news:D8EE3CED-3FB4-4F41-B698-8F7D79E6B5EE@microsoft.com... > >I am asking this question out of lack of information. Is the "knoppix boot > > disk" the same as the Windows XP Pro Reinstallation disk? I not could you > > give me an explanation of this disk? > > > > My goal is to get the machine to a place where I can dowload the data > > files > > to an external hard drive and then I can do whatever I want with the > > system > > without worrying about loosing data. > > -- > > CBC > > > > > > "neil" wrote: > > > >> System restore should not remove your data. I say SHOULD NOT but you > >> never > >> know, its never happened to me but you never know. Look up knoppix boot > >> disk, you can boot from the CD & save you important files. > >> Neil > >> "CBC" <CBC@discussions.microsoft.com> wrote in message > >> news:82AAFD0C-D2C5-446C-81F5-7C97705086B9@microsoft.com... > >> >I did not try that option in the safe mode boot up. I will give it a > >> >try. > >> > Is this system restore going to wipe out all of the data files on the > >> > C:drive? If so, is there anyway to recover this information before I > >> > do a > >> > system restore command prompt? > >> > -- > >> > CBC > >> > > >> > > >> > "neil" wrote: > >> > > >> >> I did mean by selecting "boot with command prompt" it's another option > >> >> when > >> >> you try to boot safemode. > >> >> Neil > >> >> "CBC" <CBC@discussions.microsoft.com> wrote in message > >> >> news:79F498BA-A842-4861-BB6D-BE680B23799F@microsoft.com... > >> >> > No, I am not able to get that far "into" the boot sequence to get to > >> >> > a > >> >> > command prompt. > >> >> > -- > >> >> > CBC > >> >> > > >> >> > > >> >> > "neil" wrote: > >> >> > > >> >> >> Can you boot to a command prompt, if so you can use system restore > >> >> >> from a > >> >> >> command prompt. > >> >> >> http://support.microsoft.com/kb/304449 > >> >> >> > >> >> >> Neil > >> >> >> "CBC" <CBC@discussions.microsoft.com> wrote in message > >> >> >> news:7A63611C-11FA-4216-8BE3-6FD554C78C19@microsoft.com... > >> >> >> >I am attempting to boot a computer running Windows XP Pro and it > >> >> >> >will > >> >> >> >show > >> >> >> > the Windows is starting up screen then proceeds to the choose the > >> >> >> > username > >> >> >> > screen. When I choose the username, the computer immediately > >> >> >> > shuts > >> >> >> > down. > >> >> >> > I > >> >> >> > have tried to boot the machine in Safe Mode with Networking and > >> >> >> > get > >> >> >> > the > >> >> >> > same > >> >> >> > response. This occurred after running the Computer Associates > >> >> >> > Anti-Virus > >> >> >> > program and defragmenting the machine. > >> >> >> > > >> >> >> > Any suggestions as to resolution of this problem would be greatly > >> >> >> > appreciated. > >> >> >> > Thanks, > >> >> >> > > >> >> >> > -- > >> >> >> > CBC > >> >> >> > >> >> >> > >> >> >> > >> >> > >> >> > >> >> > >> > >> > >> > > >
Guest HeyBub Posted July 13, 2008 Posted July 13, 2008 Re: Computer will not boot past the Welcome/log-on screen. CBC wrote: > Thanks for the explanation. > If I understand corretly, I can download the knoppix disk contents > from one of the many dowload sites listed on the knoppix website and > burn it onto a CD. This CD when placed in the problem computer will > boot the system and I will be able to access the data folders and > files that I wish to download onto the external hard drive. First, I > have to get to the BIOS on the computer to change the boot sequence > before this disk will boot the computer. I should be able to do this > based on the fact that that safe mode "options" screen appears when > using the corret function key "F8". I believe the Bios options are > found after pressing the "F2". > Is the boot process from the knoppix disk an intuitive process? It > appears to be based on what I read on the website? > The BIOS options will occur way before you get an opportunity to select "Safe" mode. Instructions for accessing the BIOS menus briefly display during POST (Power On Self Test) and usually involve the [DEL] key.
Guest neil Posted July 13, 2008 Posted July 13, 2008 Re: Computer will not boot past the Welcome/log-on screen. If you BIOS is accessed by pressing F2 then you will need to press that key just as the PC has started up, before the time you pressed F8. Just start tapping the key for the BIOS as the PC powers up. Some times you can press a key and just select the boot sequence, my PC is also F8 but I have to select it before windows loads then I can select the device to boot from on a list. Yes the boot process for the knoppix disk is simple, if I remember correctly you don't need to select anything for the knoppix desktop to appear. best of luck Neil "CBC" <CBC@discussions.microsoft.com> wrote in message news:C91B3351-4B86-456A-8600-4F673037D0CE@microsoft.com... > Thanks for the explanation. > If I understand corretly, I can download the knoppix disk contents from > one > of the many dowload sites listed on the knoppix website and burn it onto a > CD. This CD when placed in the problem computer will boot the system and > I > will be able to access the data folders and files that I wish to download > onto the external hard drive. First, I have to get to the BIOS on the > computer to change the boot sequence before this disk will boot the > computer. > I should be able to do this based on the fact that that safe mode > "options" > screen appears when using the corret function key "F8". I believe the > Bios > options are found after pressing the "F2". > Is the boot process from the knoppix disk an intuitive process? It > appears > to be based on what I read on the website? > -- > CBC > > > "neil" wrote: > >> Sorry let me explain more. A knoppix CD will boot an operating system is >> fully functional and allow you to explore your hard drive and copy your >> data >> files to an external disk. Also known as a "Live CD" >> See http://www.knoppix.org/ if the text is in German then select the UK >> flag >> near the top left corner. >> >> Neil >> "CBC" <CBC@discussions.microsoft.com> wrote in message >> news:D8EE3CED-3FB4-4F41-B698-8F7D79E6B5EE@microsoft.com... >> >I am asking this question out of lack of information. Is the "knoppix >> >boot >> > disk" the same as the Windows XP Pro Reinstallation disk? I not could >> > you >> > give me an explanation of this disk? >> > >> > My goal is to get the machine to a place where I can dowload the data >> > files >> > to an external hard drive and then I can do whatever I want with the >> > system >> > without worrying about loosing data. >> > -- >> > CBC >> > >> > >> > "neil" wrote: >> > >> >> System restore should not remove your data. I say SHOULD NOT but you >> >> never >> >> know, its never happened to me but you never know. Look up knoppix >> >> boot >> >> disk, you can boot from the CD & save you important files. >> >> Neil >> >> "CBC" <CBC@discussions.microsoft.com> wrote in message >> >> news:82AAFD0C-D2C5-446C-81F5-7C97705086B9@microsoft.com... >> >> >I did not try that option in the safe mode boot up. I will give it a >> >> >try. >> >> > Is this system restore going to wipe out all of the data files on >> >> > the >> >> > C:drive? If so, is there anyway to recover this information before >> >> > I >> >> > do a >> >> > system restore command prompt? >> >> > -- >> >> > CBC >> >> > >> >> > >> >> > "neil" wrote: >> >> > >> >> >> I did mean by selecting "boot with command prompt" it's another >> >> >> option >> >> >> when >> >> >> you try to boot safemode. >> >> >> Neil >> >> >> "CBC" <CBC@discussions.microsoft.com> wrote in message >> >> >> news:79F498BA-A842-4861-BB6D-BE680B23799F@microsoft.com... >> >> >> > No, I am not able to get that far "into" the boot sequence to get >> >> >> > to >> >> >> > a >> >> >> > command prompt. >> >> >> > -- >> >> >> > CBC >> >> >> > >> >> >> > >> >> >> > "neil" wrote: >> >> >> > >> >> >> >> Can you boot to a command prompt, if so you can use system >> >> >> >> restore >> >> >> >> from a >> >> >> >> command prompt. >> >> >> >> http://support.microsoft.com/kb/304449 >> >> >> >> >> >> >> >> Neil >> >> >> >> "CBC" <CBC@discussions.microsoft.com> wrote in message >> >> >> >> news:7A63611C-11FA-4216-8BE3-6FD554C78C19@microsoft.com... >> >> >> >> >I am attempting to boot a computer running Windows XP Pro and >> >> >> >> >it >> >> >> >> >will >> >> >> >> >show >> >> >> >> > the Windows is starting up screen then proceeds to the choose >> >> >> >> > the >> >> >> >> > username >> >> >> >> > screen. When I choose the username, the computer immediately >> >> >> >> > shuts >> >> >> >> > down. >> >> >> >> > I >> >> >> >> > have tried to boot the machine in Safe Mode with Networking >> >> >> >> > and >> >> >> >> > get >> >> >> >> > the >> >> >> >> > same >> >> >> >> > response. This occurred after running the Computer Associates >> >> >> >> > Anti-Virus >> >> >> >> > program and defragmenting the machine. >> >> >> >> > >> >> >> >> > Any suggestions as to resolution of this problem would be >> >> >> >> > greatly >> >> >> >> > appreciated. >> >> >> >> > Thanks, >> >> >> >> > >> >> >> >> > -- >> >> >> >> > CBC >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >>
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