imker Posted August 27, 2011 Posted August 27, 2011 When sanning documents or pictures the multiple choice field 'destination' is blanked, so I can't fill in the destination of my scanned document. I can start scanning, scanning has been done but at the end of course get an error message saying 'destination unknown'. Did do a new driver install > same result Anybody can help ? Rgds Imker Quote
RandyL Posted August 31, 2011 Posted August 31, 2011 This could be a compatability issue with the HP software and Windows XP. You may have to scan from a different program such as paint. Look at this link, I Can't Scan in Windows Using HP Software, for a workaround. You could also try the HP Scan Diagnostic Utility. Quote We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here
kellydouglas Posted September 16, 2011 Posted September 16, 2011 This happens due to lack of needed drivers. You need to visit hp.com and find the needed drivers, install them and try to scan. if the printer is in sleep mode, turn it off and restart you printer. i was also facing the same problem with my printer. I just reinstalled the drivers and restarted the printer. Thats it.. It was working fine. Hope this will work for you as well. Quote
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