Recovery CD/Partition

[Guest barrowhill]

A friend has just contacted me re a problem he has which I've not been able

to assist with.

 

Having had a DVD fault fault which ruined his XP Home Recovery CD, the

manufacturer (MEDION) has supplied hime with a new one.

 

When installing, after he inputs and OK's the language to be used he gets

the following message........

 

"The necessary recovery files are not in the original folder!. If you have

deleted these files the recovery option cannot be performed anymore".

 

He is quite adamant that he has not deleted or otherwise any folder of files

associated with the recovery partition on the HDD

 

Assuming this to be true, any ideas ?? and possibly what recovery files are

meant to be missing and the original folder??

 

Thanks in anticiaption

[Guest Malke]

Re: Recovery CD/Partition

 

barrowhill wrote:

> A friend has just contacted me re a problem he has which I've not been

> able to assist with.

>

> Having had a DVD fault fault which ruined his XP Home Recovery CD, the

> manufacturer (MEDION) has supplied hime with a new one.

>

> When installing, after he inputs and OK's the language to be used he gets

> the following message........

>

> "The necessary recovery files are not in the original folder!. If you have

> deleted these files the recovery option cannot be performed anymore".

>

> He is quite adamant that he has not deleted or otherwise any folder of

> files associated with the recovery partition on the HDD

>

> Assuming this to be true, any ideas ?? and possibly what recovery files

> are meant to be missing and the original folder??

 

Your friend should contact Medion tech support since it's their recovery

program that is having the problem. The Medion people will have the answer.

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

[Guest barrowhill]

Re: Recovery CD/Partition

 

Malke,

 

He's asked the question but the only response he's had is to make sure that

nothing else is attached to system. I assume they mean USB devices possibly

HDD. He says they don't seem to know what the problem is. (!?!)

 

"Malke" wrote:

> barrowhill wrote:

>

> > A friend has just contacted me re a problem he has which I've not been

> > able to assist with.

> >

> > Having had a DVD fault fault which ruined his XP Home Recovery CD, the

> > manufacturer (MEDION) has supplied hime with a new one.

> >

> > When installing, after he inputs and OK's the language to be used he gets

> > the following message........

> >

> > "The necessary recovery files are not in the original folder!. If you have

> > deleted these files the recovery option cannot be performed anymore".

> >

> > He is quite adamant that he has not deleted or otherwise any folder of

> > files associated with the recovery partition on the HDD

> >

> > Assuming this to be true, any ideas ?? and possibly what recovery files

> > are meant to be missing and the original folder??

>

> Your friend should contact Medion tech support since it's their recovery

> program that is having the problem. The Medion people will have the answer.

>

> Malke

> --

> MS-MVP

> Elephant Boy Computers - Don't Panic!

> FAQ - http://www.elephantboycomputers.com/#FAQ

>

>

[Guest Malke]

Re: Recovery CD/Partition

 

barrowhill wrote:

> Malke,

>

> He's asked the question but the only response he's had is to make sure

> that

> nothing else is attached to system. I assume they mean USB devices

> possibly

> HDD. He says they don't seem to know what the problem is. (!?!)

>

 

If the Medion people don't even know how to troubleshoot their own recovery

system, I don't know how people only reading about it third-hand in a

newsgroup could help. Your friend's machine may have some hardware issues.

That's actually what it sounds like to me but without being able to see the

machine, that is simply a guess.

 

Perhaps it's time for your friend to take the machine to a local computer

professional. Someone who can see the machine may be able to diagnose/fix

it very quickly. I don't recommend using a BigComputerStore/GeekSquad type

of place.

 

Good luck and I'm sorry I was unable to help you and your friend.

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

[Guest barrowhill]

Re: Recovery CD/Partition

 

Thanks for reply. I'll let him know your thoughts

 

 

 

"Malke" wrote:

> barrowhill wrote:

>

> > Malke,

> >

> > He's asked the question but the only response he's had is to make sure

> > that

> > nothing else is attached to system. I assume they mean USB devices

> > possibly

> > HDD. He says they don't seem to know what the problem is. (!?!)

> >

>

> If the Medion people don't even know how to troubleshoot their own recovery

> system, I don't know how people only reading about it third-hand in a

> newsgroup could help. Your friend's machine may have some hardware issues.

> That's actually what it sounds like to me but without being able to see the

> machine, that is simply a guess.

>

> Perhaps it's time for your friend to take the machine to a local computer

> professional. Someone who can see the machine may be able to diagnose/fix

> it very quickly. I don't recommend using a BigComputerStore/GeekSquad type

> of place.

>

> Good luck and I'm sorry I was unable to help you and your friend.

>

> Malke

> --

> MS-MVP

> Elephant Boy Computers - Don't Panic!

> FAQ - http://www.elephantboycomputers.com/#FAQ

>

>

[Guest GlowingBlueMist]

Re: Recovery CD/Partition

 

"Malke" <malke@invalid.invalid> wrote in message

news:O$jQCSp5IHA.1428@TK2MSFTNGP06.phx.gbl...

> barrowhill wrote:

>

>> Malke,

>>

>> He's asked the question but the only response he's had is to make sure

>> that

>> nothing else is attached to system. I assume they mean USB devices

>> possibly

>> HDD. He says they don't seem to know what the problem is. (!?!)

>>

>

> If the Medion people don't even know how to troubleshoot their own

> recovery

> system, I don't know how people only reading about it third-hand in a

> newsgroup could help. Your friend's machine may have some hardware issues.

> That's actually what it sounds like to me but without being able to see

> the

> machine, that is simply a guess.

>

> Perhaps it's time for your friend to take the machine to a local computer

> professional. Someone who can see the machine may be able to diagnose/fix

> it very quickly. I don't recommend using a BigComputerStore/GeekSquad type

> of place.

>

> Good luck and I'm sorry I was unable to help you and your friend.

>

> Malke

> --

> MS-MVP

> Elephant Boy Computers - Don't Panic!

> FAQ - http://www.elephantboycomputers.com/#FAQ

>

Verify that the replacement DVD drive and hard drive are still assigned the

same drive letters as they originally had. If not you might need to

reassign the drive letter(s) on the machine until they match the

configuration prior to the problem.

 

Other than that Malke makes a good suggestion on taking the machine and

having a qualified technician take a look at it.

[Guest Lil' Dave]

Re: Recovery CD/Partition

 

Along with what Malke said, must emphasize the PC should be in same

condition hardware-wise when made.

Nothing attached, no new hardware, all the same.

 

--

Dave

 

Bailout: Friend, relative, business acquaintance

paying a sum to get the accused

out of jail until court is ready to proceed.

 

Bailout: U.S. taxpayers paying a sum of

money for some critical business failure

that was fleecing the taxpayer to begin

with.

Somehow, the word "bailout" seems

very different.

"Malke" <malke@invalid.invalid> wrote in message

news:O$jQCSp5IHA.1428@TK2MSFTNGP06.phx.gbl...

> barrowhill wrote:

>

>> Malke,

>>

>> He's asked the question but the only response he's had is to make sure

>> that

>> nothing else is attached to system. I assume they mean USB devices

>> possibly

>> HDD. He says they don't seem to know what the problem is. (!?!)

>>

>

> If the Medion people don't even know how to troubleshoot their own

> recovery

> system, I don't know how people only reading about it third-hand in a

> newsgroup could help. Your friend's machine may have some hardware issues.

> That's actually what it sounds like to me but without being able to see

> the

> machine, that is simply a guess.

>

> Perhaps it's time for your friend to take the machine to a local computer

> professional. Someone who can see the machine may be able to diagnose/fix

> it very quickly. I don't recommend using a BigComputerStore/GeekSquad type

> of place.

>

> Good luck and I'm sorry I was unable to help you and your friend.

>

> Malke

> --

> MS-MVP

> Elephant Boy Computers - Don't Panic!

> FAQ - http://www.elephantboycomputers.com/#FAQ

>