Guest bryan Posted July 18, 2008 Posted July 18, 2008 I am running win xp sp2 on a Dell 9100 Dimension with IE7, Kaspersky Internet Security7, Spywareblaster and LinkScanner. I am up-to-date on all critical MS security updates. Last week I was notified of the Windows July security updates, which I downloaded successfully. This week I was again notified that updates were ready to download, but when I went to MS security updates, I did not see any critical updates waiting. I have checked each of the past 3 days and there are still no critical updates pending from MS despite the icon in systray telling me that updates are waiting. Any ideas? I have always had non-critical updates available (including SP3) but have never received notifications unless critical updates are available. Thanks in advance for any assistance, Bryan
Guest PA Bear [MS MVP] Posted July 18, 2008 Posted July 18, 2008 Re: Security Updates NOT waiting Is Windows Defender installed? Is Automatic Updates enabled? Tip: Temporarily disable real-time protection by your anti-virus and/or anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer, AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting to install the update(s). If you disable the third-party firewall, make certain that you enable the Windows Firewall! ===================== How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services...issues: http://support.microsoft.com/kb/906602 1. See the "Need more help? Tell us what problem you are having" section of http://support.microsoft.com/ph/6527 2. You cannot install some updates or programs http://support.microsoft.com/kb/822798 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors associated with the download/install. How to read the WindowsUpdate.log file http://support.microsoft.com/kb/902093 3b. Compare errors to those listed here: http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 and/or go to http://windowsupdate.microsoft.com > click on Help and Support link in left pane > Solve problems on your own. 4. Windows Update Checklist: http://www3.telus.net/dandemar/updtcl.htm 5. Windows Update-specific newsgroup: http://news://msnews.microsoft.com/microsoft.public.windowsupdate Archive of Windows Update newsgroup: http://groups-beta.google.com/group/microsoft.public.windowsupdate =========================== Start a free Windows Update support incident request: https://support.microsoft.com/oas/default.aspx?gprid=6527 Support for Windows Update: http://support.microsoft.com/gp/wusupport -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ bryan wrote: > I am running win xp sp2 on a Dell 9100 Dimension with IE7, Kaspersky > Internet Security7, Spywareblaster and LinkScanner. I am up-to-date on all > critical MS security updates. Last week I was notified of the Windows July > security updates, which I downloaded successfully. This week I was again > notified that updates were ready to download, but when I went to MS > security updates, I did not see any critical updates waiting. I have > checked each of the past 3 days and there are still no critical updates > pending from MS despite the icon in systray telling me that updates are > waiting. Any ideas? I have always had non-critical updates available > (including SP3) but have never received notifications unless critical > updates are available. > > Thanks in advance for any assistance, > Bryan
Guest bryan Posted July 20, 2008 Posted July 20, 2008 Re: Security Updates NOT waiting Thanks for your reply. I am not using Windows Defender (never have). MS Auto Updates is set to notify me of updates only. I do not want the updates downloaded at any time. I prefer to review them first and then download them myself. I have always done it in this manner and never had a problem. Even though there are no critical updates, the yellow icon in systrary STILL will not go away. Thank you very much, B "PA Bear [MS MVP]" wrote: > Is Windows Defender installed? > > Is Automatic Updates enabled? > > Tip: Temporarily disable real-time protection by your anti-virus and/or > anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer, > AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before > attempting to install the update(s). If you disable the third-party > firewall, make certain that you enable the Windows Firewall! > > ===================== > > How to troubleshoot Windows Update, Microsoft Update, and Windows Server > Update Services...issues: > http://support.microsoft.com/kb/906602 > > 1. See the "Need more help? Tell us what problem you are having" section of > http://support.microsoft.com/ph/6527 > > 2. You cannot install some updates or programs > http://support.microsoft.com/kb/822798 > > 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors > associated with the download/install. > > How to read the WindowsUpdate.log file > http://support.microsoft.com/kb/902093 > > 3b. Compare errors to those listed here: > http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 > and/or go to http://windowsupdate.microsoft.com > click on Help and Support > link in left pane > Solve problems on your own. > > 4. Windows Update Checklist: > http://www3.telus.net/dandemar/updtcl.htm > > 5. Windows Update-specific newsgroup: > http://news://msnews.microsoft.com/microsoft.public.windowsupdate > > Archive of Windows Update newsgroup: > http://groups-beta.google.com/group/microsoft.public.windowsupdate > > =========================== > > Start a free Windows Update support incident request: > https://support.microsoft.com/oas/default.aspx?gprid=6527 > > Support for Windows Update: > http://support.microsoft.com/gp/wusupport > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ > > > > bryan wrote: > > I am running win xp sp2 on a Dell 9100 Dimension with IE7, Kaspersky > > Internet Security7, Spywareblaster and LinkScanner. I am up-to-date on all > > critical MS security updates. Last week I was notified of the Windows July > > security updates, which I downloaded successfully. This week I was again > > notified that updates were ready to download, but when I went to MS > > security updates, I did not see any critical updates waiting. I have > > checked each of the past 3 days and there are still no critical updates > > pending from MS despite the icon in systray telling me that updates are > > waiting. Any ideas? I have always had non-critical updates available > > (including SP3) but have never received notifications unless critical > > updates are available. > > > > Thanks in advance for any assistance, > > Bryan > >
Guest Unknown Posted July 20, 2008 Posted July 20, 2008 Re: Security Updates NOT waiting Try turning off auto updates---reboot--then resetting auto updates. "bryan" <bryan@discussions.microsoft.com> wrote in message news:21244766-D07E-4891-9A70-5E15A1178448@microsoft.com... > > Thanks for your reply. I am not using Windows Defender (never have). MS > Auto > Updates is set to notify me of updates only. I do not want the updates > downloaded at any time. I prefer to review them first and then download > them > myself. I have always done it in this manner and never had a problem. Even > though there are no critical updates, the yellow icon in systrary STILL > will > not go away. > > Thank you very much, > B > > "PA Bear [MS MVP]" wrote: > >> Is Windows Defender installed? >> >> Is Automatic Updates enabled? >> >> Tip: Temporarily disable real-time protection by your anti-virus and/or >> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea >> Timer, >> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before >> attempting to install the update(s). If you disable the third-party >> firewall, make certain that you enable the Windows Firewall! >> >> ===================== >> >> How to troubleshoot Windows Update, Microsoft Update, and Windows Server >> Update Services...issues: >> http://support.microsoft.com/kb/906602 >> >> 1. See the "Need more help? Tell us what problem you are having" section >> of >> http://support.microsoft.com/ph/6527 >> >> 2. You cannot install some updates or programs >> http://support.microsoft.com/kb/822798 >> >> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors >> associated with the download/install. >> >> How to read the WindowsUpdate.log file >> http://support.microsoft.com/kb/902093 >> >> 3b. Compare errors to those listed here: >> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 >> and/or go to http://windowsupdate.microsoft.com > click on Help and >> Support >> link in left pane > Solve problems on your own. >> >> 4. Windows Update Checklist: >> http://www3.telus.net/dandemar/updtcl.htm >> >> 5. Windows Update-specific newsgroup: >> http://news://msnews.microsoft.com/microsoft.public.windowsupdate >> >> Archive of Windows Update newsgroup: >> http://groups-beta.google.com/group/microsoft.public.windowsupdate >> >> =========================== >> >> Start a free Windows Update support incident request: >> https://support.microsoft.com/oas/default.aspx?gprid=6527 >> >> Support for Windows Update: >> http://support.microsoft.com/gp/wusupport >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >> AumHa VSOP & Admin http://aumha.net >> DTS-L http://dts-l.net/ >> >> >> >> bryan wrote: >> > I am running win xp sp2 on a Dell 9100 Dimension with IE7, Kaspersky >> > Internet Security7, Spywareblaster and LinkScanner. I am up-to-date on >> > all >> > critical MS security updates. Last week I was notified of the Windows >> > July >> > security updates, which I downloaded successfully. This week I was >> > again >> > notified that updates were ready to download, but when I went to MS >> > security updates, I did not see any critical updates waiting. I have >> > checked each of the past 3 days and there are still no critical updates >> > pending from MS despite the icon in systray telling me that updates are >> > waiting. Any ideas? I have always had non-critical updates available >> > (including SP3) but have never received notifications unless critical >> > updates are available. >> > >> > Thanks in advance for any assistance, >> > Bryan >> >>
Guest PA Bear [MS MVP] Posted July 20, 2008 Posted July 20, 2008 Re: Security Updates NOT waiting Check your WindowsUpdate.log or your Update History at Windows Update website and tell us if all of the Jul-08 updates actually installed. Also be aware that WinXP SP3 was released to Automatic Updates on 10 Jul-08. While you can opt not to download/install it, you cannot "hide" it. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ bryan wrote: > Thanks for your reply. I am not using Windows Defender (never have). MS > Auto > Updates is set to notify me of updates only. I do not want the updates > downloaded at any time. I prefer to review them first and then download > them > myself. I have always done it in this manner and never had a problem. Even > though there are no critical updates, the yellow icon in systrary STILL > will > not go away. > > "PA Bear [MS MVP]" wrote: >> Is Windows Defender installed? >> >> Is Automatic Updates enabled? >> >> Tip: Temporarily disable real-time protection by your anti-virus and/or >> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea >> Timer, >> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before >> attempting to install the update(s). If you disable the third-party >> firewall, make certain that you enable the Windows Firewall! >> >> ===================== >> >> How to troubleshoot Windows Update, Microsoft Update, and Windows Server >> Update Services...issues: >> http://support.microsoft.com/kb/906602 >> >> 1. See the "Need more help? Tell us what problem you are having" section >> of >> http://support.microsoft.com/ph/6527 >> >> 2. You cannot install some updates or programs >> http://support.microsoft.com/kb/822798 >> >> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors >> associated with the download/install. >> >> How to read the WindowsUpdate.log file >> http://support.microsoft.com/kb/902093 >> >> 3b. Compare errors to those listed here: >> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 >> and/or go to http://windowsupdate.microsoft.com > click on Help and >> Support >> link in left pane > Solve problems on your own. >> >> 4. Windows Update Checklist: >> http://www3.telus.net/dandemar/updtcl.htm >> >> 5. Windows Update-specific newsgroup: >> http://news://msnews.microsoft.com/microsoft.public.windowsupdate >> >> Archive of Windows Update newsgroup: >> http://groups-beta.google.com/group/microsoft.public.windowsupdate >> >> =========================== >> >> Start a free Windows Update support incident request: >> https://support.microsoft.com/oas/default.aspx?gprid=6527 >> >> Support for Windows Update: >> http://support.microsoft.com/gp/wusupport >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >> AumHa VSOP & Admin http://aumha.net >> DTS-L http://dts-l.net/ >> >> >> >> bryan wrote: >>> I am running win xp sp2 on a Dell 9100 Dimension with IE7, Kaspersky >>> Internet Security7, Spywareblaster and LinkScanner. I am up-to-date on >>> all >>> critical MS security updates. Last week I was notified of the Windows >>> July >>> security updates, which I downloaded successfully. This week I was again >>> notified that updates were ready to download, but when I went to MS >>> security updates, I did not see any critical updates waiting. I have >>> checked each of the past 3 days and there are still no critical updates >>> pending from MS despite the icon in systray telling me that updates are >>> waiting. Any ideas? I have always had non-critical updates available >>> (including SP3) but have never received notifications unless critical >>> updates are available. >>> >>> Thanks in advance for any assistance, >>> Bryan
Guest bryan Posted July 20, 2008 Posted July 20, 2008 Re: Security Updates NOT waiting Hi PA Bear, Thank you again for your assistance. The update history shows that all critical updates were downloaded successfully for July. In fact, I cannot remember having a problem with any microsoft update (I download them myself each month and check to be sure that they download successfully). Your comment regarding SP3 being released to the Microsoft update site July 10 surprised me. I started seeing the option to download SP3 back in May. My problem with the notification icon began last week so I am under the assumption that this problem is not caused by the availability of SP3. I prefer to wait with SP3 until the bugs are worked out. Bryan "PA Bear [MS MVP]" wrote: > Check your WindowsUpdate.log or your Update History at Windows Update > website and tell us if all of the Jul-08 updates actually installed. > > Also be aware that WinXP SP3 was released to Automatic Updates on 10 Jul-08. > While you can opt not to download/install it, you cannot "hide" it. > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ > > > bryan wrote: > > Thanks for your reply. I am not using Windows Defender (never have). MS > > Auto > > Updates is set to notify me of updates only. I do not want the updates > > downloaded at any time. I prefer to review them first and then download > > them > > myself. I have always done it in this manner and never had a problem. Even > > though there are no critical updates, the yellow icon in systrary STILL > > will > > not go away. > > > > "PA Bear [MS MVP]" wrote: > >> Is Windows Defender installed? > >> > >> Is Automatic Updates enabled? > >> > >> Tip: Temporarily disable real-time protection by your anti-virus and/or > >> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea > >> Timer, > >> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before > >> attempting to install the update(s). If you disable the third-party > >> firewall, make certain that you enable the Windows Firewall! > >> > >> ===================== > >> > >> How to troubleshoot Windows Update, Microsoft Update, and Windows Server > >> Update Services...issues: > >> http://support.microsoft.com/kb/906602 > >> > >> 1. See the "Need more help? Tell us what problem you are having" section > >> of > >> http://support.microsoft.com/ph/6527 > >> > >> 2. You cannot install some updates or programs > >> http://support.microsoft.com/kb/822798 > >> > >> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors > >> associated with the download/install. > >> > >> How to read the WindowsUpdate.log file > >> http://support.microsoft.com/kb/902093 > >> > >> 3b. Compare errors to those listed here: > >> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 > >> and/or go to http://windowsupdate.microsoft.com > click on Help and > >> Support > >> link in left pane > Solve problems on your own. > >> > >> 4. Windows Update Checklist: > >> http://www3.telus.net/dandemar/updtcl.htm > >> > >> 5. Windows Update-specific newsgroup: > >> http://news://msnews.microsoft.com/microsoft.public.windowsupdate > >> > >> Archive of Windows Update newsgroup: > >> http://groups-beta.google.com/group/microsoft.public.windowsupdate > >> > >> =========================== > >> > >> Start a free Windows Update support incident request: > >> https://support.microsoft.com/oas/default.aspx?gprid=6527 > >> > >> Support for Windows Update: > >> http://support.microsoft.com/gp/wusupport > >> -- > >> ~Robear Dyer (PA Bear) > >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > >> AumHa VSOP & Admin http://aumha.net > >> DTS-L http://dts-l.net/ > >> > >> > >> > >> bryan wrote: > >>> I am running win xp sp2 on a Dell 9100 Dimension with IE7, Kaspersky > >>> Internet Security7, Spywareblaster and LinkScanner. I am up-to-date on > >>> all > >>> critical MS security updates. Last week I was notified of the Windows > >>> July > >>> security updates, which I downloaded successfully. This week I was again > >>> notified that updates were ready to download, but when I went to MS > >>> security updates, I did not see any critical updates waiting. I have > >>> checked each of the past 3 days and there are still no critical updates > >>> pending from MS despite the icon in systray telling me that updates are > >>> waiting. Any ideas? I have always had non-critical updates available > >>> (including SP3) but have never received notifications unless critical > >>> updates are available. > >>> > >>> Thanks in advance for any assistance, > >>> Bryan > >
Guest bryan Posted July 20, 2008 Posted July 20, 2008 Re: Security Updates NOT waiting I forgot to mention that I tried disabling auto update and rebooting but the problem persists. Thanks anyway. "bryan" wrote: > Hi PA Bear, > Thank you again for your assistance. The update history shows that all > critical updates were downloaded successfully for July. In fact, I cannot > remember having a problem with any microsoft update (I download them myself > each month and check to be sure that they download successfully). Your > comment regarding SP3 being released to the Microsoft update site July 10 > surprised me. I started seeing the option to download SP3 back in May. My > problem with the notification icon began last week so I am under the > assumption that this problem is not caused by the availability of SP3. I > prefer to wait with SP3 until the bugs are worked out. > > Bryan > > "PA Bear [MS MVP]" wrote: > > > Check your WindowsUpdate.log or your Update History at Windows Update > > website and tell us if all of the Jul-08 updates actually installed. > > > > Also be aware that WinXP SP3 was released to Automatic Updates on 10 Jul-08. > > While you can opt not to download/install it, you cannot "hide" it. > > -- > > ~Robear Dyer (PA Bear) > > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > > AumHa VSOP & Admin http://aumha.net > > DTS-L http://dts-l.net/ > > > > > > bryan wrote: > > > Thanks for your reply. I am not using Windows Defender (never have). MS > > > Auto > > > Updates is set to notify me of updates only. I do not want the updates > > > downloaded at any time. I prefer to review them first and then download > > > them > > > myself. I have always done it in this manner and never had a problem. Even > > > though there are no critical updates, the yellow icon in systrary STILL > > > will > > > not go away. > > > > > > "PA Bear [MS MVP]" wrote: > > >> Is Windows Defender installed? > > >> > > >> Is Automatic Updates enabled? > > >> > > >> Tip: Temporarily disable real-time protection by your anti-virus and/or > > >> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea > > >> Timer, > > >> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before > > >> attempting to install the update(s). If you disable the third-party > > >> firewall, make certain that you enable the Windows Firewall! > > >> > > >> ===================== > > >> > > >> How to troubleshoot Windows Update, Microsoft Update, and Windows Server > > >> Update Services...issues: > > >> http://support.microsoft.com/kb/906602 > > >> > > >> 1. See the "Need more help? Tell us what problem you are having" section > > >> of > > >> http://support.microsoft.com/ph/6527 > > >> > > >> 2. You cannot install some updates or programs > > >> http://support.microsoft.com/kb/822798 > > >> > > >> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors > > >> associated with the download/install. > > >> > > >> How to read the WindowsUpdate.log file > > >> http://support.microsoft.com/kb/902093 > > >> > > >> 3b. Compare errors to those listed here: > > >> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 > > >> and/or go to http://windowsupdate.microsoft.com > click on Help and > > >> Support > > >> link in left pane > Solve problems on your own. > > >> > > >> 4. Windows Update Checklist: > > >> http://www3.telus.net/dandemar/updtcl.htm > > >> > > >> 5. Windows Update-specific newsgroup: > > >> http://news://msnews.microsoft.com/microsoft.public.windowsupdate > > >> > > >> Archive of Windows Update newsgroup: > > >> http://groups-beta.google.com/group/microsoft.public.windowsupdate > > >> > > >> =========================== > > >> > > >> Start a free Windows Update support incident request: > > >> https://support.microsoft.com/oas/default.aspx?gprid=6527 > > >> > > >> Support for Windows Update: > > >> http://support.microsoft.com/gp/wusupport > > >> -- > > >> ~Robear Dyer (PA Bear) > > >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > > >> AumHa VSOP & Admin http://aumha.net > > >> DTS-L http://dts-l.net/ > > >> > > >> > > >> > > >> bryan wrote: > > >>> I am running win xp sp2 on a Dell 9100 Dimension with IE7, Kaspersky > > >>> Internet Security7, Spywareblaster and LinkScanner. I am up-to-date on > > >>> all > > >>> critical MS security updates. Last week I was notified of the Windows > > >>> July > > >>> security updates, which I downloaded successfully. This week I was again > > >>> notified that updates were ready to download, but when I went to MS > > >>> security updates, I did not see any critical updates waiting. I have > > >>> checked each of the past 3 days and there are still no critical updates > > >>> pending from MS despite the icon in systray telling me that updates are > > >>> waiting. Any ideas? I have always had non-critical updates available > > >>> (including SP3) but have never received notifications unless critical > > >>> updates are available. > > >>> > > >>> Thanks in advance for any assistance, > > >>> Bryan > > > >
Guest PA Bear [MS MVP] Posted July 21, 2008 Posted July 21, 2008 Re: Security Updates NOT waiting WinXP SP3 was released to Windows Update the first week of May. For a very brief period, SP3 was then being offered to users who had Automatic Update (AU) configured to 'Download But Notify' or 'Notify Only' setting. After its release to AU on 10 July, it's being offered to all WinXP SP2 users who have AU enabled. Try this: 1. Stop the Automatic Updates service: Start > Run > (type in) services.msc > [OK] Double-click Automatic Updates > Click on Stop (Stopping the service will take a moment) 2. Delete the contents of the Download folder: Start > Run > (type in) %windir%\SoftwareDistribution > [OK] Open the Download folder and delete its contents Close the window. 3. Start the Automatic Updates service: Start > Run > (type in) services.msc > [OK] Double-click Automatic Updates > Click on Start (Starting the service will take a moment) 4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan for updates | Tell me if SP3 is offered? Tip: After doing the CUSTOM scan at Windows Update, see if the OPTIONAL UPDATE category offers a Root Certificates Update. If so, install it to take full advantage of IE7's enhanced security. Tip: Configure KAV *not* to monitor or scan %windir%\SoftwareDistribution <=this folder (typically, C:\Windows\SoftwareDistribution). -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ bryan wrote: > I forgot to mention that I tried disabling auto update and rebooting but > the > problem persists. Thanks anyway. > >> Thank you again for your assistance. The update history shows that all >> critical updates were downloaded successfully for July. In fact, I cannot >> remember having a problem with any microsoft update (I download them >> myself >> each month and check to be sure that they download successfully). Your >> comment regarding SP3 being released to the Microsoft update site July >> 10 >> surprised me. I started seeing the option to download SP3 back in May. My >> problem with the notification icon began last week so I am under the >> assumption that this problem is not caused by the availability of SP3. I >> prefer to wait with SP3 until the bugs are worked out. >> >> "PA Bear [MS MVP]" wrote: >>> Check your WindowsUpdate.log or your Update History at Windows Update >>> website and tell us if all of the Jul-08 updates actually installed. >>> >>> Also be aware that WinXP SP3 was released to Automatic Updates on 10 >>> Jul-08. While you can opt not to download/install it, you cannot "hide" >>> it. >>> >>> bryan wrote: >>>> Thanks for your reply. I am not using Windows Defender (never have). MS >>>> Auto >>>> Updates is set to notify me of updates only. I do not want the updates >>>> downloaded at any time. I prefer to review them first and then download >>>> them >>>> myself. I have always done it in this manner and never had a problem. >>>> Even though there are no critical updates, the yellow icon in systrary >>>> STILL will not go away. >>>> >>>> "PA Bear [MS MVP]" wrote: >>>>> Is Windows Defender installed? >>>>> >>>>> Is Automatic Updates enabled? >>>>> >>>>> Tip: Temporarily disable real-time protection by your anti-virus >>>>> and/or >>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea >>>>> Timer, AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) >>>>> before >>>>> attempting to install the update(s). If you disable the third-party >>>>> firewall, make certain that you enable the Windows Firewall! >>>>> >>>>> ===================== >>>>> >>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows >>>>> Server >>>>> Update Services...issues: >>>>> http://support.microsoft.com/kb/906602 >>>>> >>>>> 1. See the "Need more help? Tell us what problem you are having" >>>>> section >>>>> of >>>>> http://support.microsoft.com/ph/6527 >>>>> >>>>> 2. You cannot install some updates or programs >>>>> http://support.microsoft.com/kb/822798 >>>>> >>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for >>>>> errors >>>>> associated with the download/install. >>>>> >>>>> How to read the WindowsUpdate.log file >>>>> http://support.microsoft.com/kb/902093 >>>>> >>>>> 3b. Compare errors to those listed here: >>>>> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 >>>>> and/or go to http://windowsupdate.microsoft.com > click on Help and >>>>> Support >>>>> link in left pane > Solve problems on your own. >>>>> >>>>> 4. Windows Update Checklist: >>>>> http://www3.telus.net/dandemar/updtcl.htm >>>>> >>>>> 5. Windows Update-specific newsgroup: >>>>> http://news://msnews.microsoft.com/microsoft.public.windowsupdate >>>>> >>>>> Archive of Windows Update newsgroup: >>>>> http://groups-beta.google.com/group/microsoft.public.windowsupdate >>>>> >>>>> =========================== >>>>> >>>>> Start a free Windows Update support incident request: >>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527 >>>>> >>>>> Support for Windows Update: >>>>> http://support.microsoft.com/gp/wusupport >>>>> -- >>>>> bryan wrote: >>>>>> I am running win xp sp2 on a Dell 9100 Dimension with IE7, Kaspersky >>>>>> Internet Security7, Spywareblaster and LinkScanner. I am up-to-date >>>>>> on >>>>>> all >>>>>> critical MS security updates. Last week I was notified of the Windows >>>>>> July >>>>>> security updates, which I downloaded successfully. This week I was >>>>>> again notified that updates were ready to download, but when I went >>>>>> to >>>>>> MS security updates, I did not see any critical updates waiting. I >>>>>> have >>>>>> checked each of the past 3 days and there are still no critical >>>>>> updates >>>>>> pending from MS despite the icon in systray telling me that updates >>>>>> are >>>>>> waiting. Any ideas? I have always had non-critical updates available >>>>>> (including SP3) but have never received notifications unless critical >>>>>> updates are available. >>>>>> >>>>>> Thanks in advance for any assistance, >>>>>> Bryan
Guest bryan Posted July 21, 2008 Posted July 21, 2008 Re: Security Updates NOT waiting Hi PA Bear, I followed your instructions and sp3 is still being offered. As soon as I re-enabled auto update (step 3), the icon popped up again in systra. I will take your advice and download the root certificates update. Thanks for hanging in with me. B "PA Bear [MS MVP]" wrote: > WinXP SP3 was released to Windows Update the first week of May. For a very > brief period, SP3 was then being offered to users who had Automatic Update > (AU) configured to 'Download But Notify' or 'Notify Only' setting. After > its release to AU on 10 July, it's being offered to all WinXP SP2 users who > have AU enabled. > > Try this: > > 1. Stop the Automatic Updates service: > > Start > Run > (type in) services.msc > [OK] > Double-click Automatic Updates > Click on Stop > (Stopping the service will take a moment) > > 2. Delete the contents of the Download folder: > > Start > Run > (type in) %windir%\SoftwareDistribution > [OK] > Open the Download folder and delete its contents > Close the window. > > 3. Start the Automatic Updates service: > > Start > Run > (type in) services.msc > [OK] > Double-click Automatic Updates > Click on Start > (Starting the service will take a moment) > > 4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan for > updates | Tell me if SP3 is offered? > > Tip: After doing the CUSTOM scan at Windows Update, see if the OPTIONAL > UPDATE category offers a Root Certificates Update. If so, install it to > take full advantage of IE7's enhanced security. > > Tip: Configure KAV *not* to monitor or scan %windir%\SoftwareDistribution > <=this folder (typically, C:\Windows\SoftwareDistribution). > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ > > > bryan wrote: > > I forgot to mention that I tried disabling auto update and rebooting but > > the > > problem persists. Thanks anyway. > > > >> Thank you again for your assistance. The update history shows that all > >> critical updates were downloaded successfully for July. In fact, I cannot > >> remember having a problem with any microsoft update (I download them > >> myself > >> each month and check to be sure that they download successfully). Your > >> comment regarding SP3 being released to the Microsoft update site July > >> 10 > >> surprised me. I started seeing the option to download SP3 back in May. My > >> problem with the notification icon began last week so I am under the > >> assumption that this problem is not caused by the availability of SP3. I > >> prefer to wait with SP3 until the bugs are worked out. > >> > >> "PA Bear [MS MVP]" wrote: > >>> Check your WindowsUpdate.log or your Update History at Windows Update > >>> website and tell us if all of the Jul-08 updates actually installed. > >>> > >>> Also be aware that WinXP SP3 was released to Automatic Updates on 10 > >>> Jul-08. While you can opt not to download/install it, you cannot "hide" > >>> it. > >>> > >>> bryan wrote: > >>>> Thanks for your reply. I am not using Windows Defender (never have). MS > >>>> Auto > >>>> Updates is set to notify me of updates only. I do not want the updates > >>>> downloaded at any time. I prefer to review them first and then download > >>>> them > >>>> myself. I have always done it in this manner and never had a problem. > >>>> Even though there are no critical updates, the yellow icon in systrary > >>>> STILL will not go away. > >>>> > >>>> "PA Bear [MS MVP]" wrote: > >>>>> Is Windows Defender installed? > >>>>> > >>>>> Is Automatic Updates enabled? > >>>>> > >>>>> Tip: Temporarily disable real-time protection by your anti-virus > >>>>> and/or > >>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea > >>>>> Timer, AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) > >>>>> before > >>>>> attempting to install the update(s). If you disable the third-party > >>>>> firewall, make certain that you enable the Windows Firewall! > >>>>> > >>>>> ===================== > >>>>> > >>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows > >>>>> Server > >>>>> Update Services...issues: > >>>>> http://support.microsoft.com/kb/906602 > >>>>> > >>>>> 1. See the "Need more help? Tell us what problem you are having" > >>>>> section > >>>>> of > >>>>> http://support.microsoft.com/ph/6527 > >>>>> > >>>>> 2. You cannot install some updates or programs > >>>>> http://support.microsoft.com/kb/822798 > >>>>> > >>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for > >>>>> errors > >>>>> associated with the download/install. > >>>>> > >>>>> How to read the WindowsUpdate.log file > >>>>> http://support.microsoft.com/kb/902093 > >>>>> > >>>>> 3b. Compare errors to those listed here: > >>>>> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 > >>>>> and/or go to http://windowsupdate.microsoft.com > click on Help and > >>>>> Support > >>>>> link in left pane > Solve problems on your own. > >>>>> > >>>>> 4. Windows Update Checklist: > >>>>> http://www3.telus.net/dandemar/updtcl.htm > >>>>> > >>>>> 5. Windows Update-specific newsgroup: > >>>>> http://news://msnews.microsoft.com/microsoft.public.windowsupdate > >>>>> > >>>>> Archive of Windows Update newsgroup: > >>>>> http://groups-beta.google.com/group/microsoft.public.windowsupdate > >>>>> > >>>>> =========================== > >>>>> > >>>>> Start a free Windows Update support incident request: > >>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527 > >>>>> > >>>>> Support for Windows Update: > >>>>> http://support.microsoft.com/gp/wusupport > >>>>> -- > >>>>> bryan wrote: > >>>>>> I am running win xp sp2 on a Dell 9100 Dimension with IE7, Kaspersky > >>>>>> Internet Security7, Spywareblaster and LinkScanner. I am up-to-date > >>>>>> on > >>>>>> all > >>>>>> critical MS security updates. Last week I was notified of the Windows > >>>>>> July > >>>>>> security updates, which I downloaded successfully. This week I was > >>>>>> again notified that updates were ready to download, but when I went > >>>>>> to > >>>>>> MS security updates, I did not see any critical updates waiting. I > >>>>>> have > >>>>>> checked each of the past 3 days and there are still no critical > >>>>>> updates > >>>>>> pending from MS despite the icon in systray telling me that updates > >>>>>> are > >>>>>> waiting. Any ideas? I have always had non-critical updates available > >>>>>> (including SP3) but have never received notifications unless critical > >>>>>> updates are available. > >>>>>> > >>>>>> Thanks in advance for any assistance, > >>>>>> Bryan > >
Guest PA Bear [MS MVP] Posted July 21, 2008 Posted July 21, 2008 Re: Security Updates NOT waiting Is your Automatic Updates setting (still) "Download but Notify" or "Notify Only"? -- ~PA Bear bryan wrote: > I followed your instructions and sp3 is still being offered. As soon as I > re-enabled auto update (step 3), the icon popped up again in systra. > > I will take your advice and download the root certificates update. > > Thanks for hanging in with me. > > "PA Bear [MS MVP]" wrote: >> WinXP SP3 was released to Windows Update the first week of May. For a >> very >> brief period, SP3 was then being offered to users who had Automatic >> Update >> (AU) configured to 'Download But Notify' or 'Notify Only' setting. After >> its release to AU on 10 July, it's being offered to all WinXP SP2 users >> who >> have AU enabled. >> >> Try this: >> >> 1. Stop the Automatic Updates service: >> >> Start > Run > (type in) services.msc > [OK] >> Double-click Automatic Updates > Click on Stop >> (Stopping the service will take a moment) >> >> 2. Delete the contents of the Download folder: >> >> Start > Run > (type in) %windir%\SoftwareDistribution > [OK] >> Open the Download folder and delete its contents >> Close the window. >> >> 3. Start the Automatic Updates service: >> >> Start > Run > (type in) services.msc > [OK] >> Double-click Automatic Updates > Click on Start >> (Starting the service will take a moment) >> >> 4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan for >> updates | Tell me if SP3 is offered? >> >> Tip: After doing the CUSTOM scan at Windows Update, see if the OPTIONAL >> UPDATE category offers a Root Certificates Update. If so, install it to >> take full advantage of IE7's enhanced security. >> >> Tip: Configure KAV *not* to monitor or scan %windir%\SoftwareDistribution >> <=this folder (typically, C:\Windows\SoftwareDistribution). >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >> AumHa VSOP & Admin http://aumha.net >> DTS-L http://dts-l.net/ >> >> >> bryan wrote: >>> I forgot to mention that I tried disabling auto update and rebooting but >>> the >>> problem persists. Thanks anyway. >>> >>>> Thank you again for your assistance. The update history shows that all >>>> critical updates were downloaded successfully for July. In fact, I >>>> cannot >>>> remember having a problem with any microsoft update (I download them >>>> myself >>>> each month and check to be sure that they download successfully). Your >>>> comment regarding SP3 being released to the Microsoft update site July >>>> 10 >>>> surprised me. I started seeing the option to download SP3 back in May. >>>> My >>>> problem with the notification icon began last week so I am under the >>>> assumption that this problem is not caused by the availability of SP3. >>>> I >>>> prefer to wait with SP3 until the bugs are worked out. >>>> >>>> "PA Bear [MS MVP]" wrote: >>>>> Check your WindowsUpdate.log or your Update History at Windows Update >>>>> website and tell us if all of the Jul-08 updates actually installed. >>>>> >>>>> Also be aware that WinXP SP3 was released to Automatic Updates on 10 >>>>> Jul-08. While you can opt not to download/install it, you cannot >>>>> "hide" >>>>> it. >>>>> >>>>> bryan wrote: >>>>>> Thanks for your reply. I am not using Windows Defender (never have). >>>>>> MS >>>>>> Auto >>>>>> Updates is set to notify me of updates only. I do not want the >>>>>> updates >>>>>> downloaded at any time. I prefer to review them first and then >>>>>> download >>>>>> them >>>>>> myself. I have always done it in this manner and never had a problem. >>>>>> Even though there are no critical updates, the yellow icon in >>>>>> systrary >>>>>> STILL will not go away. >>>>>> >>>>>> "PA Bear [MS MVP]" wrote: >>>>>>> Is Windows Defender installed? >>>>>>> >>>>>>> Is Automatic Updates enabled? >>>>>>> >>>>>>> Tip: Temporarily disable real-time protection by your anti-virus >>>>>>> and/or >>>>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea >>>>>>> Timer, AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) >>>>>>> before >>>>>>> attempting to install the update(s). If you disable the third-party >>>>>>> firewall, make certain that you enable the Windows Firewall! >>>>>>> >>>>>>> ===================== >>>>>>> >>>>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows >>>>>>> Server >>>>>>> Update Services...issues: >>>>>>> http://support.microsoft.com/kb/906602 >>>>>>> >>>>>>> 1. See the "Need more help? Tell us what problem you are having" >>>>>>> section >>>>>>> of >>>>>>> http://support.microsoft.com/ph/6527 >>>>>>> >>>>>>> 2. You cannot install some updates or programs >>>>>>> http://support.microsoft.com/kb/822798 >>>>>>> >>>>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for >>>>>>> errors >>>>>>> associated with the download/install. >>>>>>> >>>>>>> How to read the WindowsUpdate.log file >>>>>>> http://support.microsoft.com/kb/902093 >>>>>>> >>>>>>> 3b. Compare errors to those listed here: >>>>>>> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 >>>>>>> and/or go to http://windowsupdate.microsoft.com > click on Help and >>>>>>> Support >>>>>>> link in left pane > Solve problems on your own. >>>>>>> >>>>>>> 4. Windows Update Checklist: >>>>>>> http://www3.telus.net/dandemar/updtcl.htm >>>>>>> >>>>>>> 5. Windows Update-specific newsgroup: >>>>>>> http://news://msnews.microsoft.com/microsoft.public.windowsupdate >>>>>>> >>>>>>> Archive of Windows Update newsgroup: >>>>>>> http://groups-beta.google.com/group/microsoft.public.windowsupdate >>>>>>> >>>>>>> =========================== >>>>>>> >>>>>>> Start a free Windows Update support incident request: >>>>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527 >>>>>>> >>>>>>> Support for Windows Update: >>>>>>> http://support.microsoft.com/gp/wusupport >>>>>>> -- >>>>>>> bryan wrote: >>>>>>>> I am running win xp sp2 on a Dell 9100 Dimension with IE7, >>>>>>>> Kaspersky >>>>>>>> Internet Security7, Spywareblaster and LinkScanner. I am up-to-date >>>>>>>> on >>>>>>>> all >>>>>>>> critical MS security updates. Last week I was notified of the >>>>>>>> Windows >>>>>>>> July >>>>>>>> security updates, which I downloaded successfully. This week I was >>>>>>>> again notified that updates were ready to download, but when I went >>>>>>>> to >>>>>>>> MS security updates, I did not see any critical updates waiting. I >>>>>>>> have >>>>>>>> checked each of the past 3 days and there are still no critical >>>>>>>> updates >>>>>>>> pending from MS despite the icon in systray telling me that updates >>>>>>>> are >>>>>>>> waiting. Any ideas? I have always had non-critical updates >>>>>>>> available >>>>>>>> (including SP3) but have never received notifications unless >>>>>>>> critical >>>>>>>> updates are available. >>>>>>>> >>>>>>>> Thanks in advance for any assistance, >>>>>>>> Bryan
Guest bryan Posted July 21, 2008 Posted July 21, 2008 Re: Security Updates NOT waiting It is set to notify only, do not download. "PA Bear [MS MVP]" wrote: > Is your Automatic Updates setting (still) "Download but Notify" or "Notify > Only"? > -- > ~PA Bear > > bryan wrote: > > I followed your instructions and sp3 is still being offered. As soon as I > > re-enabled auto update (step 3), the icon popped up again in systra. > > > > I will take your advice and download the root certificates update. > > > > Thanks for hanging in with me. > > > > "PA Bear [MS MVP]" wrote: > >> WinXP SP3 was released to Windows Update the first week of May. For a > >> very > >> brief period, SP3 was then being offered to users who had Automatic > >> Update > >> (AU) configured to 'Download But Notify' or 'Notify Only' setting. After > >> its release to AU on 10 July, it's being offered to all WinXP SP2 users > >> who > >> have AU enabled. > >> > >> Try this: > >> > >> 1. Stop the Automatic Updates service: > >> > >> Start > Run > (type in) services.msc > [OK] > >> Double-click Automatic Updates > Click on Stop > >> (Stopping the service will take a moment) > >> > >> 2. Delete the contents of the Download folder: > >> > >> Start > Run > (type in) %windir%\SoftwareDistribution > [OK] > >> Open the Download folder and delete its contents > >> Close the window. > >> > >> 3. Start the Automatic Updates service: > >> > >> Start > Run > (type in) services.msc > [OK] > >> Double-click Automatic Updates > Click on Start > >> (Starting the service will take a moment) > >> > >> 4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan for > >> updates | Tell me if SP3 is offered? > >> > >> Tip: After doing the CUSTOM scan at Windows Update, see if the OPTIONAL > >> UPDATE category offers a Root Certificates Update. If so, install it to > >> take full advantage of IE7's enhanced security. > >> > >> Tip: Configure KAV *not* to monitor or scan %windir%\SoftwareDistribution > >> <=this folder (typically, C:\Windows\SoftwareDistribution). > >> -- > >> ~Robear Dyer (PA Bear) > >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > >> AumHa VSOP & Admin http://aumha.net > >> DTS-L http://dts-l.net/ > >> > >> > >> bryan wrote: > >>> I forgot to mention that I tried disabling auto update and rebooting but > >>> the > >>> problem persists. Thanks anyway. > >>> > >>>> Thank you again for your assistance. The update history shows that all > >>>> critical updates were downloaded successfully for July. In fact, I > >>>> cannot > >>>> remember having a problem with any microsoft update (I download them > >>>> myself > >>>> each month and check to be sure that they download successfully). Your > >>>> comment regarding SP3 being released to the Microsoft update site July > >>>> 10 > >>>> surprised me. I started seeing the option to download SP3 back in May. > >>>> My > >>>> problem with the notification icon began last week so I am under the > >>>> assumption that this problem is not caused by the availability of SP3. > >>>> I > >>>> prefer to wait with SP3 until the bugs are worked out. > >>>> > >>>> "PA Bear [MS MVP]" wrote: > >>>>> Check your WindowsUpdate.log or your Update History at Windows Update > >>>>> website and tell us if all of the Jul-08 updates actually installed. > >>>>> > >>>>> Also be aware that WinXP SP3 was released to Automatic Updates on 10 > >>>>> Jul-08. While you can opt not to download/install it, you cannot > >>>>> "hide" > >>>>> it. > >>>>> > >>>>> bryan wrote: > >>>>>> Thanks for your reply. I am not using Windows Defender (never have). > >>>>>> MS > >>>>>> Auto > >>>>>> Updates is set to notify me of updates only. I do not want the > >>>>>> updates > >>>>>> downloaded at any time. I prefer to review them first and then > >>>>>> download > >>>>>> them > >>>>>> myself. I have always done it in this manner and never had a problem. > >>>>>> Even though there are no critical updates, the yellow icon in > >>>>>> systrary > >>>>>> STILL will not go away. > >>>>>> > >>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>> Is Windows Defender installed? > >>>>>>> > >>>>>>> Is Automatic Updates enabled? > >>>>>>> > >>>>>>> Tip: Temporarily disable real-time protection by your anti-virus > >>>>>>> and/or > >>>>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea > >>>>>>> Timer, AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) > >>>>>>> before > >>>>>>> attempting to install the update(s). If you disable the third-party > >>>>>>> firewall, make certain that you enable the Windows Firewall! > >>>>>>> > >>>>>>> ===================== > >>>>>>> > >>>>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows > >>>>>>> Server > >>>>>>> Update Services...issues: > >>>>>>> http://support.microsoft.com/kb/906602 > >>>>>>> > >>>>>>> 1. See the "Need more help? Tell us what problem you are having" > >>>>>>> section > >>>>>>> of > >>>>>>> http://support.microsoft.com/ph/6527 > >>>>>>> > >>>>>>> 2. You cannot install some updates or programs > >>>>>>> http://support.microsoft.com/kb/822798 > >>>>>>> > >>>>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for > >>>>>>> errors > >>>>>>> associated with the download/install. > >>>>>>> > >>>>>>> How to read the WindowsUpdate.log file > >>>>>>> http://support.microsoft.com/kb/902093 > >>>>>>> > >>>>>>> 3b. Compare errors to those listed here: > >>>>>>> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 > >>>>>>> and/or go to http://windowsupdate.microsoft.com > click on Help and > >>>>>>> Support > >>>>>>> link in left pane > Solve problems on your own. > >>>>>>> > >>>>>>> 4. Windows Update Checklist: > >>>>>>> http://www3.telus.net/dandemar/updtcl.htm > >>>>>>> > >>>>>>> 5. Windows Update-specific newsgroup: > >>>>>>> http://news://msnews.microsoft.com/microsoft.public.windowsupdate > >>>>>>> > >>>>>>> Archive of Windows Update newsgroup: > >>>>>>> http://groups-beta.google.com/group/microsoft.public.windowsupdate > >>>>>>> > >>>>>>> =========================== > >>>>>>> > >>>>>>> Start a free Windows Update support incident request: > >>>>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527 > >>>>>>> > >>>>>>> Support for Windows Update: > >>>>>>> http://support.microsoft.com/gp/wusupport > >>>>>>> -- > >>>>>>> bryan wrote: > >>>>>>>> I am running win xp sp2 on a Dell 9100 Dimension with IE7, > >>>>>>>> Kaspersky > >>>>>>>> Internet Security7, Spywareblaster and LinkScanner. I am up-to-date > >>>>>>>> on > >>>>>>>> all > >>>>>>>> critical MS security updates. Last week I was notified of the > >>>>>>>> Windows > >>>>>>>> July > >>>>>>>> security updates, which I downloaded successfully. This week I was > >>>>>>>> again notified that updates were ready to download, but when I went > >>>>>>>> to > >>>>>>>> MS security updates, I did not see any critical updates waiting. I > >>>>>>>> have > >>>>>>>> checked each of the past 3 days and there are still no critical > >>>>>>>> updates > >>>>>>>> pending from MS despite the icon in systray telling me that updates > >>>>>>>> are > >>>>>>>> waiting. Any ideas? I have always had non-critical updates > >>>>>>>> available > >>>>>>>> (including SP3) but have never received notifications unless > >>>>>>>> critical > >>>>>>>> updates are available. > >>>>>>>> > >>>>>>>> Thanks in advance for any assistance, > >>>>>>>> Bryan > >
Guest PA Bear [MS MVP] Posted July 21, 2008 Posted July 21, 2008 Re: Security Updates NOT waiting 1. Stop the Automatic Updates service: Start > Run > (type in) services.msc > [OK] Double-click Automatic Updates > Click on Stop (Stopping the service will take a moment) NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder (typically C:\Windows\SoftwareDistribution). 3. Start the Automatic Updates service: Start > Run > (type in) services.msc > [OK] Double-click Automatic Updates > Click on Start (Starting the service will take a moment) NB: Deleting the Software Distribution folder will also delete your Update History at Windows Update website (which is not a big deal). bryan wrote: > It is set to notify only, do not download. > >> Is your Automatic Updates setting (still) "Download but Notify" or >> "Notify >> Only"? >> >> bryan wrote: >>> I followed your instructions and sp3 is still being offered. As soon as >>> I >>> re-enabled auto update (step 3), the icon popped up again in systra. >>> >>> I will take your advice and download the root certificates update. >>> >>> Thanks for hanging in with me. >>> >>> "PA Bear [MS MVP]" wrote: >>>> WinXP SP3 was released to Windows Update the first week of May. For a >>>> very >>>> brief period, SP3 was then being offered to users who had Automatic >>>> Update >>>> (AU) configured to 'Download But Notify' or 'Notify Only' setting. >>>> After >>>> its release to AU on 10 July, it's being offered to all WinXP SP2 users >>>> who >>>> have AU enabled. >>>> >>>> Try this: >>>> >>>> 1. Stop the Automatic Updates service: >>>> >>>> Start > Run > (type in) services.msc > [OK] >>>> Double-click Automatic Updates > Click on Stop >>>> (Stopping the service will take a moment) >>>> >>>> 2. Delete the contents of the Download folder: >>>> >>>> Start > Run > (type in) %windir%\SoftwareDistribution > [OK] >>>> Open the Download folder and delete its contents >>>> Close the window. >>>> >>>> 3. Start the Automatic Updates service: >>>> >>>> Start > Run > (type in) services.msc > [OK] >>>> Double-click Automatic Updates > Click on Start >>>> (Starting the service will take a moment) >>>> >>>> 4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan >>>> for >>>> updates | Tell me if SP3 is offered? >>>> >>>> Tip: After doing the CUSTOM scan at Windows Update, see if the OPTIONAL >>>> UPDATE category offers a Root Certificates Update. If so, install it >>>> to >>>> take full advantage of IE7's enhanced security. >>>> >>>> Tip: Configure KAV *not* to monitor or scan >>>> %windir%\SoftwareDistribution >>>> <=this folder (typically, C:\Windows\SoftwareDistribution). >>>> -- >>>> ~Robear Dyer (PA Bear) >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >>>> AumHa VSOP & Admin http://aumha.net >>>> DTS-L http://dts-l.net/ >>>> >>>> >>>> bryan wrote: >>>>> I forgot to mention that I tried disabling auto update and rebooting >>>>> but >>>>> the >>>>> problem persists. Thanks anyway. >>>>> >>>>>> Thank you again for your assistance. The update history shows that >>>>>> all >>>>>> critical updates were downloaded successfully for July. In fact, I >>>>>> cannot >>>>>> remember having a problem with any microsoft update (I download them >>>>>> myself >>>>>> each month and check to be sure that they download successfully). >>>>>> Your >>>>>> comment regarding SP3 being released to the Microsoft update site >>>>>> July >>>>>> 10 >>>>>> surprised me. I started seeing the option to download SP3 back in >>>>>> May. >>>>>> My >>>>>> problem with the notification icon began last week so I am under the >>>>>> assumption that this problem is not caused by the availability of >>>>>> SP3. >>>>>> I >>>>>> prefer to wait with SP3 until the bugs are worked out. >>>>>> >>>>>> "PA Bear [MS MVP]" wrote: >>>>>>> Check your WindowsUpdate.log or your Update History at Windows >>>>>>> Update >>>>>>> website and tell us if all of the Jul-08 updates actually installed. >>>>>>> >>>>>>> Also be aware that WinXP SP3 was released to Automatic Updates on 10 >>>>>>> Jul-08. While you can opt not to download/install it, you cannot >>>>>>> "hide" >>>>>>> it. >>>>>>> >>>>>>> bryan wrote: >>>>>>>> Thanks for your reply. I am not using Windows Defender (never >>>>>>>> have). >>>>>>>> MS >>>>>>>> Auto >>>>>>>> Updates is set to notify me of updates only. I do not want the >>>>>>>> updates >>>>>>>> downloaded at any time. I prefer to review them first and then >>>>>>>> download >>>>>>>> them >>>>>>>> myself. I have always done it in this manner and never had a >>>>>>>> problem. >>>>>>>> Even though there are no critical updates, the yellow icon in >>>>>>>> systrary >>>>>>>> STILL will not go away. >>>>>>>> >>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>> Is Windows Defender installed? >>>>>>>>> >>>>>>>>> Is Automatic Updates enabled? >>>>>>>>> >>>>>>>>> Tip: Temporarily disable real-time protection by your anti-virus >>>>>>>>> and/or >>>>>>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot >>>>>>>>> Tea >>>>>>>>> Timer, AVG Anti-Spyware) and/or any third-party firewall (e.g., >>>>>>>>> ZA) >>>>>>>>> before >>>>>>>>> attempting to install the update(s). If you disable the >>>>>>>>> third-party >>>>>>>>> firewall, make certain that you enable the Windows Firewall! >>>>>>>>> >>>>>>>>> ===================== >>>>>>>>> >>>>>>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows >>>>>>>>> Server >>>>>>>>> Update Services...issues: >>>>>>>>> http://support.microsoft.com/kb/906602 >>>>>>>>> >>>>>>>>> 1. See the "Need more help? Tell us what problem you are having" >>>>>>>>> section >>>>>>>>> of >>>>>>>>> http://support.microsoft.com/ph/6527 >>>>>>>>> >>>>>>>>> 2. You cannot install some updates or programs >>>>>>>>> http://support.microsoft.com/kb/822798 >>>>>>>>> >>>>>>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for >>>>>>>>> errors >>>>>>>>> associated with the download/install. >>>>>>>>> >>>>>>>>> How to read the WindowsUpdate.log file >>>>>>>>> http://support.microsoft.com/kb/902093 >>>>>>>>> >>>>>>>>> 3b. Compare errors to those listed here: >>>>>>>>> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 >>>>>>>>> and/or go to http://windowsupdate.microsoft.com > click on Help >>>>>>>>> and >>>>>>>>> Support >>>>>>>>> link in left pane > Solve problems on your own. >>>>>>>>> >>>>>>>>> 4. Windows Update Checklist: >>>>>>>>> http://www3.telus.net/dandemar/updtcl.htm >>>>>>>>> >>>>>>>>> 5. Windows Update-specific newsgroup: >>>>>>>>> http://news://msnews.microsoft.com/microsoft.public.windowsupdate >>>>>>>>> >>>>>>>>> Archive of Windows Update newsgroup: >>>>>>>>> http://groups-beta.google.com/group/microsoft.public.windowsupdate >>>>>>>>> >>>>>>>>> =========================== >>>>>>>>> >>>>>>>>> Start a free Windows Update support incident request: >>>>>>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527 >>>>>>>>> >>>>>>>>> Support for Windows Update: >>>>>>>>> http://support.microsoft.com/gp/wusupport >>>>>>>>> -- >>>>>>>>> bryan wrote: >>>>>>>>>> I am running win xp sp2 on a Dell 9100 Dimension with IE7, >>>>>>>>>> Kaspersky >>>>>>>>>> Internet Security7, Spywareblaster and LinkScanner. I am >>>>>>>>>> up-to-date >>>>>>>>>> on >>>>>>>>>> all >>>>>>>>>> critical MS security updates. Last week I was notified of the >>>>>>>>>> Windows >>>>>>>>>> July >>>>>>>>>> security updates, which I downloaded successfully. This week I >>>>>>>>>> was >>>>>>>>>> again notified that updates were ready to download, but when I >>>>>>>>>> went >>>>>>>>>> to >>>>>>>>>> MS security updates, I did not see any critical updates waiting. >>>>>>>>>> I >>>>>>>>>> have >>>>>>>>>> checked each of the past 3 days and there are still no critical >>>>>>>>>> updates >>>>>>>>>> pending from MS despite the icon in systray telling me that >>>>>>>>>> updates >>>>>>>>>> are >>>>>>>>>> waiting. Any ideas? I have always had non-critical updates >>>>>>>>>> available >>>>>>>>>> (including SP3) but have never received notifications unless >>>>>>>>>> critical >>>>>>>>>> updates are available. >>>>>>>>>> >>>>>>>>>> Thanks in advance for any assistance, >>>>>>>>>> Bryan
Guest bryan Posted July 22, 2008 Posted July 22, 2008 Re: Security Updates NOT waiting There is a softwaredistribution folder in c:\windows and also in c:\windows\system32. Just want to be sure which one I should delete. Maybe I should copy it to a dvd first? Thanks again, Bryan "PA Bear [MS MVP]" wrote: > 1. Stop the Automatic Updates service: > > Start > Run > (type in) services.msc > [OK] > Double-click Automatic Updates > Click on Stop > (Stopping the service will take a moment) > > NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder (typically > C:\Windows\SoftwareDistribution). > > 3. Start the Automatic Updates service: > > Start > Run > (type in) services.msc > [OK] > Double-click Automatic Updates > Click on Start > (Starting the service will take a moment) > > NB: Deleting the Software Distribution folder will also delete your Update > History at Windows Update website (which is not a big deal). > > > bryan wrote: > > It is set to notify only, do not download. > > > >> Is your Automatic Updates setting (still) "Download but Notify" or > >> "Notify > >> Only"? > >> >> bryan wrote: > >>> I followed your instructions and sp3 is still being offered. As soon as > >>> I > >>> re-enabled auto update (step 3), the icon popped up again in systra. > >>> > >>> I will take your advice and download the root certificates update. > >>> > >>> Thanks for hanging in with me. > >>> > >>> "PA Bear [MS MVP]" wrote: > >>>> WinXP SP3 was released to Windows Update the first week of May. For a > >>>> very > >>>> brief period, SP3 was then being offered to users who had Automatic > >>>> Update > >>>> (AU) configured to 'Download But Notify' or 'Notify Only' setting. > >>>> After > >>>> its release to AU on 10 July, it's being offered to all WinXP SP2 users > >>>> who > >>>> have AU enabled. > >>>> > >>>> Try this: > >>>> > >>>> 1. Stop the Automatic Updates service: > >>>> > >>>> Start > Run > (type in) services.msc > [OK] > >>>> Double-click Automatic Updates > Click on Stop > >>>> (Stopping the service will take a moment) > >>>> > >>>> 2. Delete the contents of the Download folder: > >>>> > >>>> Start > Run > (type in) %windir%\SoftwareDistribution > [OK] > >>>> Open the Download folder and delete its contents > >>>> Close the window. > >>>> > >>>> 3. Start the Automatic Updates service: > >>>> > >>>> Start > Run > (type in) services.msc > [OK] > >>>> Double-click Automatic Updates > Click on Start > >>>> (Starting the service will take a moment) > >>>> > >>>> 4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan > >>>> for > >>>> updates | Tell me if SP3 is offered? > >>>> > >>>> Tip: After doing the CUSTOM scan at Windows Update, see if the OPTIONAL > >>>> UPDATE category offers a Root Certificates Update. If so, install it > >>>> to > >>>> take full advantage of IE7's enhanced security. > >>>> > >>>> Tip: Configure KAV *not* to monitor or scan > >>>> %windir%\SoftwareDistribution > >>>> <=this folder (typically, C:\Windows\SoftwareDistribution). > >>>> -- > >>>> ~Robear Dyer (PA Bear) > >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > >>>> AumHa VSOP & Admin http://aumha.net > >>>> DTS-L http://dts-l.net/ > >>>> > >>>> > >>>> bryan wrote: > >>>>> I forgot to mention that I tried disabling auto update and rebooting > >>>>> but > >>>>> the > >>>>> problem persists. Thanks anyway. > >>>>> > >>>>>> Thank you again for your assistance. The update history shows that > >>>>>> all > >>>>>> critical updates were downloaded successfully for July. In fact, I > >>>>>> cannot > >>>>>> remember having a problem with any microsoft update (I download them > >>>>>> myself > >>>>>> each month and check to be sure that they download successfully). > >>>>>> Your > >>>>>> comment regarding SP3 being released to the Microsoft update site > >>>>>> July > >>>>>> 10 > >>>>>> surprised me. I started seeing the option to download SP3 back in > >>>>>> May. > >>>>>> My > >>>>>> problem with the notification icon began last week so I am under the > >>>>>> assumption that this problem is not caused by the availability of > >>>>>> SP3. > >>>>>> I > >>>>>> prefer to wait with SP3 until the bugs are worked out. > >>>>>> > >>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>> Check your WindowsUpdate.log or your Update History at Windows > >>>>>>> Update > >>>>>>> website and tell us if all of the Jul-08 updates actually installed. > >>>>>>> > >>>>>>> Also be aware that WinXP SP3 was released to Automatic Updates on 10 > >>>>>>> Jul-08. While you can opt not to download/install it, you cannot > >>>>>>> "hide" > >>>>>>> it. > >>>>>>> > >>>>>>> bryan wrote: > >>>>>>>> Thanks for your reply. I am not using Windows Defender (never > >>>>>>>> have). > >>>>>>>> MS > >>>>>>>> Auto > >>>>>>>> Updates is set to notify me of updates only. I do not want the > >>>>>>>> updates > >>>>>>>> downloaded at any time. I prefer to review them first and then > >>>>>>>> download > >>>>>>>> them > >>>>>>>> myself. I have always done it in this manner and never had a > >>>>>>>> problem. > >>>>>>>> Even though there are no critical updates, the yellow icon in > >>>>>>>> systrary > >>>>>>>> STILL will not go away. > >>>>>>>> > >>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>> Is Windows Defender installed? > >>>>>>>>> > >>>>>>>>> Is Automatic Updates enabled? > >>>>>>>>> > >>>>>>>>> Tip: Temporarily disable real-time protection by your anti-virus > >>>>>>>>> and/or > >>>>>>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot > >>>>>>>>> Tea > >>>>>>>>> Timer, AVG Anti-Spyware) and/or any third-party firewall (e.g., > >>>>>>>>> ZA) > >>>>>>>>> before > >>>>>>>>> attempting to install the update(s). If you disable the > >>>>>>>>> third-party > >>>>>>>>> firewall, make certain that you enable the Windows Firewall! > >>>>>>>>> > >>>>>>>>> ===================== > >>>>>>>>> > >>>>>>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows > >>>>>>>>> Server > >>>>>>>>> Update Services...issues: > >>>>>>>>> http://support.microsoft.com/kb/906602 > >>>>>>>>> > >>>>>>>>> 1. See the "Need more help? Tell us what problem you are having" > >>>>>>>>> section > >>>>>>>>> of > >>>>>>>>> http://support.microsoft.com/ph/6527 > >>>>>>>>> > >>>>>>>>> 2. You cannot install some updates or programs > >>>>>>>>> http://support.microsoft.com/kb/822798 > >>>>>>>>> > >>>>>>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for > >>>>>>>>> errors > >>>>>>>>> associated with the download/install. > >>>>>>>>> > >>>>>>>>> How to read the WindowsUpdate.log file > >>>>>>>>> http://support.microsoft.com/kb/902093 > >>>>>>>>> > >>>>>>>>> 3b. Compare errors to those listed here: > >>>>>>>>> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 > >>>>>>>>> and/or go to http://windowsupdate.microsoft.com > click on Help > >>>>>>>>> and > >>>>>>>>> Support > >>>>>>>>> link in left pane > Solve problems on your own. > >>>>>>>>> > >>>>>>>>> 4. Windows Update Checklist: > >>>>>>>>> http://www3.telus.net/dandemar/updtcl.htm > >>>>>>>>> > >>>>>>>>> 5. Windows Update-specific newsgroup: > >>>>>>>>> http://news://msnews.microsoft.com/microsoft.public.windowsupdate > >>>>>>>>> > >>>>>>>>> Archive of Windows Update newsgroup: > >>>>>>>>> http://groups-beta.google.com/group/microsoft.public.windowsupdate > >>>>>>>>> > >>>>>>>>> =========================== > >>>>>>>>> > >>>>>>>>> Start a free Windows Update support incident request: > >>>>>>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527 > >>>>>>>>> > >>>>>>>>> Support for Windows Update: > >>>>>>>>> http://support.microsoft.com/gp/wusupport > >>>>>>>>> -- > >>>>>>>>> bryan wrote: > >>>>>>>>>> I am running win xp sp2 on a Dell 9100 Dimension with IE7, > >>>>>>>>>> Kaspersky > >>>>>>>>>> Internet Security7, Spywareblaster and LinkScanner. I am > >>>>>>>>>> up-to-date > >>>>>>>>>> on > >>>>>>>>>> all > >>>>>>>>>> critical MS security updates. Last week I was notified of the > >>>>>>>>>> Windows > >>>>>>>>>> July > >>>>>>>>>> security updates, which I downloaded successfully. This week I > >>>>>>>>>> was > >>>>>>>>>> again notified that updates were ready to download, but when I > >>>>>>>>>> went > >>>>>>>>>> to > >>>>>>>>>> MS security updates, I did not see any critical updates waiting. > >>>>>>>>>> I > >>>>>>>>>> have > >>>>>>>>>> checked each of the past 3 days and there are still no critical > >>>>>>>>>> updates > >>>>>>>>>> pending from MS despite the icon in systray telling me that > >>>>>>>>>> updates > >>>>>>>>>> are > >>>>>>>>>> waiting. Any ideas? I have always had non-critical updates > >>>>>>>>>> available > >>>>>>>>>> (including SP3) but have never received notifications unless > >>>>>>>>>> critical > >>>>>>>>>> updates are available. > >>>>>>>>>> > >>>>>>>>>> Thanks in advance for any assistance, > >>>>>>>>>> Bryan > >
Guest bryan Posted July 22, 2008 Posted July 22, 2008 Re: Security Updates NOT waiting Sorry PA Bear: in addition to my question above, should I delete the entire folder or just delete the contents of the folder leaving it blank. B "bryan" wrote: > There is a softwaredistribution folder in c:\windows and also in > c:\windows\system32. Just want to be sure which one I should delete. Maybe I > should copy it to a dvd first? > > Thanks again, > Bryan > > "PA Bear [MS MVP]" wrote: > > > 1. Stop the Automatic Updates service: > > > > Start > Run > (type in) services.msc > [OK] > > Double-click Automatic Updates > Click on Stop > > (Stopping the service will take a moment) > > > > NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder (typically > > C:\Windows\SoftwareDistribution). > > > > 3. Start the Automatic Updates service: > > > > Start > Run > (type in) services.msc > [OK] > > Double-click Automatic Updates > Click on Start > > (Starting the service will take a moment) > > > > NB: Deleting the Software Distribution folder will also delete your Update > > History at Windows Update website (which is not a big deal). > > > > > > bryan wrote: > > > It is set to notify only, do not download. > > > > > >> Is your Automatic Updates setting (still) "Download but Notify" or > > >> "Notify > > >> Only"? > > >> >> bryan wrote: > > >>> I followed your instructions and sp3 is still being offered. As soon as > > >>> I > > >>> re-enabled auto update (step 3), the icon popped up again in systra. > > >>> > > >>> I will take your advice and download the root certificates update. > > >>> > > >>> Thanks for hanging in with me. > > >>> > > >>> "PA Bear [MS MVP]" wrote: > > >>>> WinXP SP3 was released to Windows Update the first week of May. For a > > >>>> very > > >>>> brief period, SP3 was then being offered to users who had Automatic > > >>>> Update > > >>>> (AU) configured to 'Download But Notify' or 'Notify Only' setting. > > >>>> After > > >>>> its release to AU on 10 July, it's being offered to all WinXP SP2 users > > >>>> who > > >>>> have AU enabled. > > >>>> > > >>>> Try this: > > >>>> > > >>>> 1. Stop the Automatic Updates service: > > >>>> > > >>>> Start > Run > (type in) services.msc > [OK] > > >>>> Double-click Automatic Updates > Click on Stop > > >>>> (Stopping the service will take a moment) > > >>>> > > >>>> 2. Delete the contents of the Download folder: > > >>>> > > >>>> Start > Run > (type in) %windir%\SoftwareDistribution > [OK] > > >>>> Open the Download folder and delete its contents > > >>>> Close the window. > > >>>> > > >>>> 3. Start the Automatic Updates service: > > >>>> > > >>>> Start > Run > (type in) services.msc > [OK] > > >>>> Double-click Automatic Updates > Click on Start > > >>>> (Starting the service will take a moment) > > >>>> > > >>>> 4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan > > >>>> for > > >>>> updates | Tell me if SP3 is offered? > > >>>> > > >>>> Tip: After doing the CUSTOM scan at Windows Update, see if the OPTIONAL > > >>>> UPDATE category offers a Root Certificates Update. If so, install it > > >>>> to > > >>>> take full advantage of IE7's enhanced security. > > >>>> > > >>>> Tip: Configure KAV *not* to monitor or scan > > >>>> %windir%\SoftwareDistribution > > >>>> <=this folder (typically, C:\Windows\SoftwareDistribution). > > >>>> -- > > >>>> ~Robear Dyer (PA Bear) > > >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > > >>>> AumHa VSOP & Admin http://aumha.net > > >>>> DTS-L http://dts-l.net/ > > >>>> > > >>>> > > >>>> bryan wrote: > > >>>>> I forgot to mention that I tried disabling auto update and rebooting > > >>>>> but > > >>>>> the > > >>>>> problem persists. Thanks anyway. > > >>>>> > > >>>>>> Thank you again for your assistance. The update history shows that > > >>>>>> all > > >>>>>> critical updates were downloaded successfully for July. In fact, I > > >>>>>> cannot > > >>>>>> remember having a problem with any microsoft update (I download them > > >>>>>> myself > > >>>>>> each month and check to be sure that they download successfully). > > >>>>>> Your > > >>>>>> comment regarding SP3 being released to the Microsoft update site > > >>>>>> July > > >>>>>> 10 > > >>>>>> surprised me. I started seeing the option to download SP3 back in > > >>>>>> May. > > >>>>>> My > > >>>>>> problem with the notification icon began last week so I am under the > > >>>>>> assumption that this problem is not caused by the availability of > > >>>>>> SP3. > > >>>>>> I > > >>>>>> prefer to wait with SP3 until the bugs are worked out. > > >>>>>> > > >>>>>> "PA Bear [MS MVP]" wrote: > > >>>>>>> Check your WindowsUpdate.log or your Update History at Windows > > >>>>>>> Update > > >>>>>>> website and tell us if all of the Jul-08 updates actually installed. > > >>>>>>> > > >>>>>>> Also be aware that WinXP SP3 was released to Automatic Updates on 10 > > >>>>>>> Jul-08. While you can opt not to download/install it, you cannot > > >>>>>>> "hide" > > >>>>>>> it. > > >>>>>>> > > >>>>>>> bryan wrote: > > >>>>>>>> Thanks for your reply. I am not using Windows Defender (never > > >>>>>>>> have). > > >>>>>>>> MS > > >>>>>>>> Auto > > >>>>>>>> Updates is set to notify me of updates only. I do not want the > > >>>>>>>> updates > > >>>>>>>> downloaded at any time. I prefer to review them first and then > > >>>>>>>> download > > >>>>>>>> them > > >>>>>>>> myself. I have always done it in this manner and never had a > > >>>>>>>> problem. > > >>>>>>>> Even though there are no critical updates, the yellow icon in > > >>>>>>>> systrary > > >>>>>>>> STILL will not go away. > > >>>>>>>> > > >>>>>>>> "PA Bear [MS MVP]" wrote: > > >>>>>>>>> Is Windows Defender installed? > > >>>>>>>>> > > >>>>>>>>> Is Automatic Updates enabled? > > >>>>>>>>> > > >>>>>>>>> Tip: Temporarily disable real-time protection by your anti-virus > > >>>>>>>>> and/or > > >>>>>>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot > > >>>>>>>>> Tea > > >>>>>>>>> Timer, AVG Anti-Spyware) and/or any third-party firewall (e.g., > > >>>>>>>>> ZA) > > >>>>>>>>> before > > >>>>>>>>> attempting to install the update(s). If you disable the > > >>>>>>>>> third-party > > >>>>>>>>> firewall, make certain that you enable the Windows Firewall! > > >>>>>>>>> > > >>>>>>>>> ===================== > > >>>>>>>>> > > >>>>>>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows > > >>>>>>>>> Server > > >>>>>>>>> Update Services...issues: > > >>>>>>>>> http://support.microsoft.com/kb/906602 > > >>>>>>>>> > > >>>>>>>>> 1. See the "Need more help? Tell us what problem you are having" > > >>>>>>>>> section > > >>>>>>>>> of > > >>>>>>>>> http://support.microsoft.com/ph/6527 > > >>>>>>>>> > > >>>>>>>>> 2. You cannot install some updates or programs > > >>>>>>>>> http://support.microsoft.com/kb/822798 > > >>>>>>>>> > > >>>>>>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for > > >>>>>>>>> errors > > >>>>>>>>> associated with the download/install. > > >>>>>>>>> > > >>>>>>>>> How to read the WindowsUpdate.log file > > >>>>>>>>> http://support.microsoft.com/kb/902093 > > >>>>>>>>> > > >>>>>>>>> 3b. Compare errors to those listed here: > > >>>>>>>>> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 > > >>>>>>>>> and/or go to http://windowsupdate.microsoft.com > click on Help > > >>>>>>>>> and > > >>>>>>>>> Support > > >>>>>>>>> link in left pane > Solve problems on your own. > > >>>>>>>>> > > >>>>>>>>> 4. Windows Update Checklist: > > >>>>>>>>> http://www3.telus.net/dandemar/updtcl.htm > > >>>>>>>>> > > >>>>>>>>> 5. Windows Update-specific newsgroup: > > >>>>>>>>> http://news://msnews.microsoft.com/microsoft.public.windowsupdate > > >>>>>>>>> > > >>>>>>>>> Archive of Windows Update newsgroup: > > >>>>>>>>> http://groups-beta.google.com/group/microsoft.public.windowsupdate > > >>>>>>>>> > > >>>>>>>>> =========================== > > >>>>>>>>> > > >>>>>>>>> Start a free Windows Update support incident request: > > >>>>>>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527 > > >>>>>>>>> > > >>>>>>>>> Support for Windows Update: > > >>>>>>>>> http://support.microsoft.com/gp/wusupport > > >>>>>>>>> -- > > >>>>>>>>> bryan wrote: > > >>>>>>>>>> I am running win xp sp2 on a Dell 9100 Dimension with IE7, > > >>>>>>>>>> Kaspersky > > >>>>>>>>>> Internet Security7, Spywareblaster and LinkScanner. I am > > >>>>>>>>>> up-to-date > > >>>>>>>>>> on > > >>>>>>>>>> all > > >>>>>>>>>> critical MS security updates. Last week I was notified of the > > >>>>>>>>>> Windows > > >>>>>>>>>> July > > >>>>>>>>>> security updates, which I downloaded successfully. This week I > > >>>>>>>>>> was > > >>>>>>>>>> again notified that updates were ready to download, but when I > > >>>>>>>>>> went > > >>>>>>>>>> to > > >>>>>>>>>> MS security updates, I did not see any critical updates waiting. > > >>>>>>>>>> I > > >>>>>>>>>> have > > >>>>>>>>>> checked each of the past 3 days and there are still no critical > > >>>>>>>>>> updates > > >>>>>>>>>> pending from MS despite the icon in systray telling me that > > >>>>>>>>>> updates > > >>>>>>>>>> are > > >>>>>>>>>> waiting. Any ideas? I have always had non-critical updates > > >>>>>>>>>> available > > >>>>>>>>>> (including SP3) but have never received notifications unless > > >>>>>>>>>> critical > > >>>>>>>>>> updates are available. > > >>>>>>>>>> > > >>>>>>>>>> Thanks in advance for any assistance, > > >>>>>>>>>> Bryan > > > >
Guest PA Bear [MS MVP] Posted July 22, 2008 Posted July 22, 2008 Re: Security Updates NOT waiting Just follow the directions, Bryan. I'm asking you to delete C:\Windows\SoftwareDistribution <=this folder, only, and not just its contents. bryan wrote: > Sorry PA Bear: in addition to my question above, should I delete the > entire > folder or just delete the contents of the folder leaving it blank. > >> There is a softwaredistribution folder in c:\windows and also in >> c:\windows\system32. Just want to be sure which one I should delete. >> Maybe >> I should copy it to a dvd first? >> >> "PA Bear [MS MVP]" wrote: >>> 1. Stop the Automatic Updates service: >>> >>> Start > Run > (type in) services.msc > [OK] >>> Double-click Automatic Updates > Click on Stop >>> (Stopping the service will take a moment) >>> >>> NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder (typically >>> C:\Windows\SoftwareDistribution). >>> >>> 3. Start the Automatic Updates service: >>> >>> Start > Run > (type in) services.msc > [OK] >>> Double-click Automatic Updates > Click on Start >>> (Starting the service will take a moment) >>> >>> NB: Deleting the Software Distribution folder will also delete your >>> Update >>> History at Windows Update website (which is not a big deal). >>> >>> >>> bryan wrote: >>>> It is set to notify only, do not download. >>>> >>>>> Is your Automatic Updates setting (still) "Download but Notify" or >>>>> "Notify >>>>> Only"? >>>>>>> bryan wrote: >>>>>> I followed your instructions and sp3 is still being offered. As soon >>>>>> as >>>>>> I >>>>>> re-enabled auto update (step 3), the icon popped up again in systra. >>>>>> >>>>>> I will take your advice and download the root certificates update. >>>>>> >>>>>> Thanks for hanging in with me. >>>>>> >>>>>> "PA Bear [MS MVP]" wrote: >>>>>>> WinXP SP3 was released to Windows Update the first week of May. For >>>>>>> a >>>>>>> very >>>>>>> brief period, SP3 was then being offered to users who had Automatic >>>>>>> Update >>>>>>> (AU) configured to 'Download But Notify' or 'Notify Only' setting. >>>>>>> After >>>>>>> its release to AU on 10 July, it's being offered to all WinXP SP2 >>>>>>> users who >>>>>>> have AU enabled. >>>>>>> >>>>>>> Try this: >>>>>>> >>>>>>> 1. Stop the Automatic Updates service: >>>>>>> >>>>>>> Start > Run > (type in) services.msc > [OK] >>>>>>> Double-click Automatic Updates > Click on Stop >>>>>>> (Stopping the service will take a moment) >>>>>>> >>>>>>> 2. Delete the contents of the Download folder: >>>>>>> >>>>>>> Start > Run > (type in) %windir%\SoftwareDistribution > [OK] >>>>>>> Open the Download folder and delete its contents >>>>>>> Close the window. >>>>>>> >>>>>>> 3. Start the Automatic Updates service: >>>>>>> >>>>>>> Start > Run > (type in) services.msc > [OK] >>>>>>> Double-click Automatic Updates > Click on Start >>>>>>> (Starting the service will take a moment) >>>>>>> >>>>>>> 4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan >>>>>>> for >>>>>>> updates | Tell me if SP3 is offered? >>>>>>> >>>>>>> Tip: After doing the CUSTOM scan at Windows Update, see if the >>>>>>> OPTIONAL UPDATE category offers a Root Certificates Update. If so, >>>>>>> install it to >>>>>>> take full advantage of IE7's enhanced security. >>>>>>> >>>>>>> Tip: Configure KAV *not* to monitor or scan >>>>>>> %windir%\SoftwareDistribution >>>>>>> <=this folder (typically, C:\Windows\SoftwareDistribution). >>>>>>> -- >>>>>>> ~Robear Dyer (PA Bear) >>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >>>>>>> AumHa VSOP & Admin http://aumha.net >>>>>>> DTS-L http://dts-l.net/ >>>>>>> >>>>>>> >>>>>>> bryan wrote: >>>>>>>> I forgot to mention that I tried disabling auto update and >>>>>>>> rebooting >>>>>>>> but >>>>>>>> the >>>>>>>> problem persists. Thanks anyway. >>>>>>>> >>>>>>>>> Thank you again for your assistance. The update history shows that >>>>>>>>> all >>>>>>>>> critical updates were downloaded successfully for July. In fact, I >>>>>>>>> cannot >>>>>>>>> remember having a problem with any microsoft update (I download >>>>>>>>> them >>>>>>>>> myself >>>>>>>>> each month and check to be sure that they download successfully). >>>>>>>>> Your >>>>>>>>> comment regarding SP3 being released to the Microsoft update site >>>>>>>>> July >>>>>>>>> 10 >>>>>>>>> surprised me. I started seeing the option to download SP3 back in >>>>>>>>> May. >>>>>>>>> My >>>>>>>>> problem with the notification icon began last week so I am under >>>>>>>>> the >>>>>>>>> assumption that this problem is not caused by the availability of >>>>>>>>> SP3. >>>>>>>>> I >>>>>>>>> prefer to wait with SP3 until the bugs are worked out. >>>>>>>>> >>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>> Check your WindowsUpdate.log or your Update History at Windows >>>>>>>>>> Update >>>>>>>>>> website and tell us if all of the Jul-08 updates actually >>>>>>>>>> installed. >>>>>>>>>> >>>>>>>>>> Also be aware that WinXP SP3 was released to Automatic Updates on >>>>>>>>>> 10 Jul-08. While you can opt not to download/install it, you >>>>>>>>>> cannot >>>>>>>>>> "hide" >>>>>>>>>> it. >>>>>>>>>> >>>>>>>>>> bryan wrote: >>>>>>>>>>> Thanks for your reply. I am not using Windows Defender (never >>>>>>>>>>> have). >>>>>>>>>>> MS >>>>>>>>>>> Auto >>>>>>>>>>> Updates is set to notify me of updates only. I do not want the >>>>>>>>>>> updates >>>>>>>>>>> downloaded at any time. I prefer to review them first and then >>>>>>>>>>> download >>>>>>>>>>> them >>>>>>>>>>> myself. I have always done it in this manner and never had a >>>>>>>>>>> problem. >>>>>>>>>>> Even though there are no critical updates, the yellow icon in >>>>>>>>>>> systrary >>>>>>>>>>> STILL will not go away. >>>>>>>>>>> >>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>> Is Windows Defender installed? >>>>>>>>>>>> >>>>>>>>>>>> Is Automatic Updates enabled? >>>>>>>>>>>> >>>>>>>>>>>> Tip: Temporarily disable real-time protection by your >>>>>>>>>>>> anti-virus >>>>>>>>>>>> and/or >>>>>>>>>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot >>>>>>>>>>>> Tea >>>>>>>>>>>> Timer, AVG Anti-Spyware) and/or any third-party firewall (e.g., >>>>>>>>>>>> ZA) >>>>>>>>>>>> before >>>>>>>>>>>> attempting to install the update(s). If you disable the >>>>>>>>>>>> third-party >>>>>>>>>>>> firewall, make certain that you enable the Windows Firewall! >>>>>>>>>>>> >>>>>>>>>>>> ===================== >>>>>>>>>>>> >>>>>>>>>>>> How to troubleshoot Windows Update, Microsoft Update, and >>>>>>>>>>>> Windows >>>>>>>>>>>> Server >>>>>>>>>>>> Update Services...issues: >>>>>>>>>>>> http://support.microsoft.com/kb/906602 >>>>>>>>>>>> >>>>>>>>>>>> 1. See the "Need more help? Tell us what problem you are >>>>>>>>>>>> having" >>>>>>>>>>>> section >>>>>>>>>>>> of >>>>>>>>>>>> http://support.microsoft.com/ph/6527 >>>>>>>>>>>> >>>>>>>>>>>> 2. You cannot install some updates or programs >>>>>>>>>>>> http://support.microsoft.com/kb/822798 >>>>>>>>>>>> >>>>>>>>>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) >>>>>>>>>>>> for >>>>>>>>>>>> errors >>>>>>>>>>>> associated with the download/install. >>>>>>>>>>>> >>>>>>>>>>>> How to read the WindowsUpdate.log file >>>>>>>>>>>> http://support.microsoft.com/kb/902093 >>>>>>>>>>>> >>>>>>>>>>>> 3b. Compare errors to those listed here: >>>>>>>>>>>> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 >>>>>>>>>>>> and/or go to http://windowsupdate.microsoft.com > click on Help >>>>>>>>>>>> and >>>>>>>>>>>> Support >>>>>>>>>>>> link in left pane > Solve problems on your own. >>>>>>>>>>>> >>>>>>>>>>>> 4. Windows Update Checklist: >>>>>>>>>>>> http://www3.telus.net/dandemar/updtcl.htm >>>>>>>>>>>> >>>>>>>>>>>> 5. Windows Update-specific newsgroup: >>>>>>>>>>>> http://news://msnews.microsoft.com/microsoft.public.windowsupdate >>>>>>>>>>>> >>>>>>>>>>>> Archive of Windows Update newsgroup: >>>>>>>>>>>> http://groups-beta.google.com/group/microsoft.public.windowsupdate >>>>>>>>>>>> >>>>>>>>>>>> =========================== >>>>>>>>>>>> >>>>>>>>>>>> Start a free Windows Update support incident request: >>>>>>>>>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527 >>>>>>>>>>>> >>>>>>>>>>>> Support for Windows Update: >>>>>>>>>>>> http://support.microsoft.com/gp/wusupport >>>>>>>>>>>> -- >>>>>>>>>>>> bryan wrote: >>>>>>>>>>>>> I am running win xp sp2 on a Dell 9100 Dimension with IE7, >>>>>>>>>>>>> Kaspersky >>>>>>>>>>>>> Internet Security7, Spywareblaster and LinkScanner. I am >>>>>>>>>>>>> up-to-date >>>>>>>>>>>>> on >>>>>>>>>>>>> all >>>>>>>>>>>>> critical MS security updates. Last week I was notified of the >>>>>>>>>>>>> Windows >>>>>>>>>>>>> July >>>>>>>>>>>>> security updates, which I downloaded successfully. This week I >>>>>>>>>>>>> was >>>>>>>>>>>>> again notified that updates were ready to download, but when I >>>>>>>>>>>>> went >>>>>>>>>>>>> to >>>>>>>>>>>>> MS security updates, I did not see any critical updates >>>>>>>>>>>>> waiting. >>>>>>>>>>>>> I >>>>>>>>>>>>> have >>>>>>>>>>>>> checked each of the past 3 days and there are still no >>>>>>>>>>>>> critical >>>>>>>>>>>>> updates >>>>>>>>>>>>> pending from MS despite the icon in systray telling me that >>>>>>>>>>>>> updates >>>>>>>>>>>>> are >>>>>>>>>>>>> waiting. Any ideas? I have always had non-critical updates >>>>>>>>>>>>> available >>>>>>>>>>>>> (including SP3) but have never received notifications unless >>>>>>>>>>>>> critical >>>>>>>>>>>>> updates are available. >>>>>>>>>>>>> >>>>>>>>>>>>> Thanks in advance for any assistance, >>>>>>>>>>>>> Bryan
Guest bryan Posted July 22, 2008 Posted July 22, 2008 Re: Security Updates NOT waiting This seems to have killed my AV. Here is what happened: after deleting the folder and restarting Auto Update service, the icon disappeared. I decided to reboot my pc to make sure the notification icon would not reappear. When I rebooted, Kaspersky Internet Security (AV, firewall etc) was dead saying the databases were corrupt. I could not restart Kaspersky so I tried to restore the folder from my recycle bin which also failed. I quickly went to a restore point which I thankfully created yesterday and everything (including the notification icon) came up. Any idea what happened? "PA Bear [MS MVP]" wrote: > Just follow the directions, Bryan. > > I'm asking you to delete C:\Windows\SoftwareDistribution <=this folder, > only, and not just its contents. > > > bryan wrote: > > Sorry PA Bear: in addition to my question above, should I delete the > > entire > > folder or just delete the contents of the folder leaving it blank. > > > >> There is a softwaredistribution folder in c:\windows and also in > >> c:\windows\system32. Just want to be sure which one I should delete. > >> Maybe > >> I should copy it to a dvd first? > >> > >> "PA Bear [MS MVP]" wrote: > >>> 1. Stop the Automatic Updates service: > >>> > >>> Start > Run > (type in) services.msc > [OK] > >>> Double-click Automatic Updates > Click on Stop > >>> (Stopping the service will take a moment) > >>> > >>> NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder (typically > >>> C:\Windows\SoftwareDistribution). > >>> > >>> 3. Start the Automatic Updates service: > >>> > >>> Start > Run > (type in) services.msc > [OK] > >>> Double-click Automatic Updates > Click on Start > >>> (Starting the service will take a moment) > >>> > >>> NB: Deleting the Software Distribution folder will also delete your > >>> Update > >>> History at Windows Update website (which is not a big deal). > >>> > >>> > >>> bryan wrote: > >>>> It is set to notify only, do not download. > >>>> > >>>>> Is your Automatic Updates setting (still) "Download but Notify" or > >>>>> "Notify > >>>>> Only"? > >>>>>>> bryan wrote: > >>>>>> I followed your instructions and sp3 is still being offered. As soon > >>>>>> as > >>>>>> I > >>>>>> re-enabled auto update (step 3), the icon popped up again in systra. > >>>>>> > >>>>>> I will take your advice and download the root certificates update. > >>>>>> > >>>>>> Thanks for hanging in with me. > >>>>>> > >>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>> WinXP SP3 was released to Windows Update the first week of May. For > >>>>>>> a > >>>>>>> very > >>>>>>> brief period, SP3 was then being offered to users who had Automatic > >>>>>>> Update > >>>>>>> (AU) configured to 'Download But Notify' or 'Notify Only' setting. > >>>>>>> After > >>>>>>> its release to AU on 10 July, it's being offered to all WinXP SP2 > >>>>>>> users who > >>>>>>> have AU enabled. > >>>>>>> > >>>>>>> Try this: > >>>>>>> > >>>>>>> 1. Stop the Automatic Updates service: > >>>>>>> > >>>>>>> Start > Run > (type in) services.msc > [OK] > >>>>>>> Double-click Automatic Updates > Click on Stop > >>>>>>> (Stopping the service will take a moment) > >>>>>>> > >>>>>>> 2. Delete the contents of the Download folder: > >>>>>>> > >>>>>>> Start > Run > (type in) %windir%\SoftwareDistribution > [OK] > >>>>>>> Open the Download folder and delete its contents > >>>>>>> Close the window. > >>>>>>> > >>>>>>> 3. Start the Automatic Updates service: > >>>>>>> > >>>>>>> Start > Run > (type in) services.msc > [OK] > >>>>>>> Double-click Automatic Updates > Click on Start > >>>>>>> (Starting the service will take a moment) > >>>>>>> > >>>>>>> 4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan > >>>>>>> for > >>>>>>> updates | Tell me if SP3 is offered? > >>>>>>> > >>>>>>> Tip: After doing the CUSTOM scan at Windows Update, see if the > >>>>>>> OPTIONAL UPDATE category offers a Root Certificates Update. If so, > >>>>>>> install it to > >>>>>>> take full advantage of IE7's enhanced security. > >>>>>>> > >>>>>>> Tip: Configure KAV *not* to monitor or scan > >>>>>>> %windir%\SoftwareDistribution > >>>>>>> <=this folder (typically, C:\Windows\SoftwareDistribution). > >>>>>>> -- > >>>>>>> ~Robear Dyer (PA Bear) > >>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > >>>>>>> AumHa VSOP & Admin http://aumha.net > >>>>>>> DTS-L http://dts-l.net/ > >>>>>>> > >>>>>>> > >>>>>>> bryan wrote: > >>>>>>>> I forgot to mention that I tried disabling auto update and > >>>>>>>> rebooting > >>>>>>>> but > >>>>>>>> the > >>>>>>>> problem persists. Thanks anyway. > >>>>>>>> > >>>>>>>>> Thank you again for your assistance. The update history shows that > >>>>>>>>> all > >>>>>>>>> critical updates were downloaded successfully for July. In fact, I > >>>>>>>>> cannot > >>>>>>>>> remember having a problem with any microsoft update (I download > >>>>>>>>> them > >>>>>>>>> myself > >>>>>>>>> each month and check to be sure that they download successfully). > >>>>>>>>> Your > >>>>>>>>> comment regarding SP3 being released to the Microsoft update site > >>>>>>>>> July > >>>>>>>>> 10 > >>>>>>>>> surprised me. I started seeing the option to download SP3 back in > >>>>>>>>> May. > >>>>>>>>> My > >>>>>>>>> problem with the notification icon began last week so I am under > >>>>>>>>> the > >>>>>>>>> assumption that this problem is not caused by the availability of > >>>>>>>>> SP3. > >>>>>>>>> I > >>>>>>>>> prefer to wait with SP3 until the bugs are worked out. > >>>>>>>>> > >>>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>>> Check your WindowsUpdate.log or your Update History at Windows > >>>>>>>>>> Update > >>>>>>>>>> website and tell us if all of the Jul-08 updates actually > >>>>>>>>>> installed. > >>>>>>>>>> > >>>>>>>>>> Also be aware that WinXP SP3 was released to Automatic Updates on > >>>>>>>>>> 10 Jul-08. While you can opt not to download/install it, you > >>>>>>>>>> cannot > >>>>>>>>>> "hide" > >>>>>>>>>> it. > >>>>>>>>>> > >>>>>>>>>> bryan wrote: > >>>>>>>>>>> Thanks for your reply. I am not using Windows Defender (never > >>>>>>>>>>> have). > >>>>>>>>>>> MS > >>>>>>>>>>> Auto > >>>>>>>>>>> Updates is set to notify me of updates only. I do not want the > >>>>>>>>>>> updates > >>>>>>>>>>> downloaded at any time. I prefer to review them first and then > >>>>>>>>>>> download > >>>>>>>>>>> them > >>>>>>>>>>> myself. I have always done it in this manner and never had a > >>>>>>>>>>> problem. > >>>>>>>>>>> Even though there are no critical updates, the yellow icon in > >>>>>>>>>>> systrary > >>>>>>>>>>> STILL will not go away. > >>>>>>>>>>> > >>>>>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>>>>> Is Windows Defender installed? > >>>>>>>>>>>> > >>>>>>>>>>>> Is Automatic Updates enabled? > >>>>>>>>>>>> > >>>>>>>>>>>> Tip: Temporarily disable real-time protection by your > >>>>>>>>>>>> anti-virus > >>>>>>>>>>>> and/or > >>>>>>>>>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot > >>>>>>>>>>>> Tea > >>>>>>>>>>>> Timer, AVG Anti-Spyware) and/or any third-party firewall (e.g., > >>>>>>>>>>>> ZA) > >>>>>>>>>>>> before > >>>>>>>>>>>> attempting to install the update(s). If you disable the > >>>>>>>>>>>> third-party > >>>>>>>>>>>> firewall, make certain that you enable the Windows Firewall! > >>>>>>>>>>>> > >>>>>>>>>>>> ===================== > >>>>>>>>>>>> > >>>>>>>>>>>> How to troubleshoot Windows Update, Microsoft Update, and > >>>>>>>>>>>> Windows > >>>>>>>>>>>> Server > >>>>>>>>>>>> Update Services...issues: > >>>>>>>>>>>> http://support.microsoft.com/kb/906602 > >>>>>>>>>>>> > >>>>>>>>>>>> 1. See the "Need more help? Tell us what problem you are > >>>>>>>>>>>> having" > >>>>>>>>>>>> section > >>>>>>>>>>>> of > >>>>>>>>>>>> http://support.microsoft.com/ph/6527 > >>>>>>>>>>>> > >>>>>>>>>>>> 2. You cannot install some updates or programs > >>>>>>>>>>>> http://support.microsoft.com/kb/822798 > >>>>>>>>>>>> > >>>>>>>>>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) > >>>>>>>>>>>> for > >>>>>>>>>>>> errors > >>>>>>>>>>>> associated with the download/install. > >>>>>>>>>>>> > >>>>>>>>>>>> How to read the WindowsUpdate.log file > >>>>>>>>>>>> http://support.microsoft.com/kb/902093 > >>>>>>>>>>>> > >>>>>>>>>>>> 3b. Compare errors to those listed here: > >>>>>>>>>>>> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 > >>>>>>>>>>>> and/or go to http://windowsupdate.microsoft.com > click on Help > >>>>>>>>>>>> and > >>>>>>>>>>>> Support > >>>>>>>>>>>> link in left pane > Solve problems on your own. > >>>>>>>>>>>> > >>>>>>>>>>>> 4. Windows Update Checklist: > >>>>>>>>>>>> http://www3.telus.net/dandemar/updtcl.htm > >>>>>>>>>>>> > >>>>>>>>>>>> 5. Windows Update-specific newsgroup: > >>>>>>>>>>>> http://news://msnews.microsoft.com/microsoft.public.windowsupdate > >>>>>>>>>>>> > >>>>>>>>>>>> Archive of Windows Update newsgroup: > >>>>>>>>>>>> http://groups-beta.google.com/group/microsoft.public.windowsupdate > >>>>>>>>>>>> > >>>>>>>>>>>> =========================== > >>>>>>>>>>>> > >>>>>>>>>>>> Start a free Windows Update support incident request: > >>>>>>>>>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527 > >>>>>>>>>>>> > >>>>>>>>>>>> Support for Windows Update: > >>>>>>>>>>>> http://support.microsoft.com/gp/wusupport > >>>>>>>>>>>> -- > >>>>>>>>>>>> bryan wrote: > >>>>>>>>>>>>> I am running win xp sp2 on a Dell 9100 Dimension with IE7, > >>>>>>>>>>>>> Kaspersky > >>>>>>>>>>>>> Internet Security7, Spywareblaster and LinkScanner. I am > >>>>>>>>>>>>> up-to-date > >>>>>>>>>>>>> on > >>>>>>>>>>>>> all > >>>>>>>>>>>>> critical MS security updates. Last week I was notified of the > >>>>>>>>>>>>> Windows > >>>>>>>>>>>>> July > >>>>>>>>>>>>> security updates, which I downloaded successfully. This week I > >>>>>>>>>>>>> was > >>>>>>>>>>>>> again notified that updates were ready to download, but when I > >>>>>>>>>>>>> went > >>>>>>>>>>>>> to > >>>>>>>>>>>>> MS security updates, I did not see any critical updates > >>>>>>>>>>>>> waiting. > >>>>>>>>>>>>> I > >>>>>>>>>>>>> have > >>>>>>>>>>>>> checked each of the past 3 days and there are still no > >>>>>>>>>>>>> critical > >>>>>>>>>>>>> updates > >>>>>>>>>>>>> pending from MS despite the icon in systray telling me that > >>>>>>>>>>>>> updates > >>>>>>>>>>>>> are > >>>>>>>>>>>>> waiting. Any ideas? I have always had non-critical updates > >>>>>>>>>>>>> available > >>>>>>>>>>>>> (including SP3) but have never received notifications unless > >>>>>>>>>>>>> critical > >>>>>>>>>>>>> updates are available. > >>>>>>>>>>>>> > >>>>>>>>>>>>> Thanks in advance for any assistance, > >>>>>>>>>>>>> Bryan > >
Guest PA Bear [MS MVP] Posted July 23, 2008 Posted July 23, 2008 Re: Security Updates NOT waiting Deleting the SoftwareDistribution folder could not /possibly/ have caused any problems with KIS, Bryan. Unexplained computer behavior may be caused by deceptive software http://support.microsoft.com/kb/827315 Run a /thorough/ check for hijackware, including posting your hijackthis log to an appropriate forum. Checking for/Help with Hijackware http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://aumha.net/viewtopic.php?t=5878 http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/data/prevention.htm http://inetexplorer.mvps.org/tshoot.html http://www.mvps.org/sramesh2k/Malware_Defence.htm http://defendingyourmachine2.blogspot.com/ http://www.elephantboycomputers.com/page2.html#Removing_Malware When all else fails, HijackThis v2.0.2 (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in conjuction with some other utilities). HijackThis will NOT fix anything on its own, but it will help you to both identify and remove any hijackware/spyware with assistance from an expert. **Post your log to http://aumha.net/viewforum.php?f=30, http://forums.spybot.info/forumdisplay.php?f=22, http://castlecops.com/forum67.html, or other appropriate forums for review by an expert in such matters, not here.** If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ bryan wrote: > This seems to have killed my AV. Here is what happened: after deleting > the > folder and restarting Auto Update service, the icon disappeared. I decided > to reboot my pc to make sure the notification icon would not reappear. > When > I rebooted, Kaspersky Internet Security (AV, firewall etc) was dead saying > the databases were corrupt. I could not restart Kaspersky so I tried to > restore the folder from my recycle bin which also failed. I quickly went > to > a restore point which I thankfully created yesterday and everything > (including the notification icon) came up. Any idea what happened? > > "PA Bear [MS MVP]" wrote: >> Just follow the directions, Bryan. >> >> I'm asking you to delete C:\Windows\SoftwareDistribution <=this folder, >> only, and not just its contents. >> >> >> bryan wrote: >>> Sorry PA Bear: in addition to my question above, should I delete the >>> entire >>> folder or just delete the contents of the folder leaving it blank. >>> >>>> There is a softwaredistribution folder in c:\windows and also in >>>> c:\windows\system32. Just want to be sure which one I should delete. >>>> Maybe >>>> I should copy it to a dvd first? >>>> >>>> "PA Bear [MS MVP]" wrote: >>>>> 1. Stop the Automatic Updates service: >>>>> >>>>> Start > Run > (type in) services.msc > [OK] >>>>> Double-click Automatic Updates > Click on Stop >>>>> (Stopping the service will take a moment) >>>>> >>>>> NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder >>>>> (typically >>>>> C:\Windows\SoftwareDistribution). >>>>> >>>>> 3. Start the Automatic Updates service: >>>>> >>>>> Start > Run > (type in) services.msc > [OK] >>>>> Double-click Automatic Updates > Click on Start >>>>> (Starting the service will take a moment) >>>>> >>>>> NB: Deleting the Software Distribution folder will also delete your >>>>> Update >>>>> History at Windows Update website (which is not a big deal). >>>>> >>>>> >>>>> bryan wrote: >>>>>> It is set to notify only, do not download. >>>>>> >>>>>>> Is your Automatic Updates setting (still) "Download but Notify" or >>>>>>> "Notify >>>>>>> Only"? >>>>>>>>> bryan wrote: >>>>>>>> I followed your instructions and sp3 is still being offered. As >>>>>>>> soon >>>>>>>> as >>>>>>>> I >>>>>>>> re-enabled auto update (step 3), the icon popped up again in >>>>>>>> systra. >>>>>>>> >>>>>>>> I will take your advice and download the root certificates update. >>>>>>>> >>>>>>>> Thanks for hanging in with me. >>>>>>>> >>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>> WinXP SP3 was released to Windows Update the first week of May. >>>>>>>>> For >>>>>>>>> a >>>>>>>>> very >>>>>>>>> brief period, SP3 was then being offered to users who had >>>>>>>>> Automatic >>>>>>>>> Update >>>>>>>>> (AU) configured to 'Download But Notify' or 'Notify Only' setting. >>>>>>>>> After >>>>>>>>> its release to AU on 10 July, it's being offered to all WinXP SP2 >>>>>>>>> users who >>>>>>>>> have AU enabled. >>>>>>>>> >>>>>>>>> Try this: >>>>>>>>> >>>>>>>>> 1. Stop the Automatic Updates service: >>>>>>>>> >>>>>>>>> Start > Run > (type in) services.msc > [OK] >>>>>>>>> Double-click Automatic Updates > Click on Stop >>>>>>>>> (Stopping the service will take a moment) >>>>>>>>> >>>>>>>>> 2. Delete the contents of the Download folder: >>>>>>>>> >>>>>>>>> Start > Run > (type in) %windir%\SoftwareDistribution > [OK] >>>>>>>>> Open the Download folder and delete its contents >>>>>>>>> Close the window. >>>>>>>>> >>>>>>>>> 3. Start the Automatic Updates service: >>>>>>>>> >>>>>>>>> Start > Run > (type in) services.msc > [OK] >>>>>>>>> Double-click Automatic Updates > Click on Start >>>>>>>>> (Starting the service will take a moment) >>>>>>>>> >>>>>>>>> 4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and >>>>>>>>> scan >>>>>>>>> for >>>>>>>>> updates | Tell me if SP3 is offered? >>>>>>>>> >>>>>>>>> Tip: After doing the CUSTOM scan at Windows Update, see if the >>>>>>>>> OPTIONAL UPDATE category offers a Root Certificates Update. If >>>>>>>>> so, >>>>>>>>> install it to >>>>>>>>> take full advantage of IE7's enhanced security. >>>>>>>>> >>>>>>>>> Tip: Configure KAV *not* to monitor or scan >>>>>>>>> %windir%\SoftwareDistribution >>>>>>>>> <=this folder (typically, C:\Windows\SoftwareDistribution). >>>>>>>>> -- >>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >>>>>>>>> AumHa VSOP & Admin http://aumha.net >>>>>>>>> DTS-L http://dts-l.net/ >>>>>>>>> >>>>>>>>> >>>>>>>>> bryan wrote: >>>>>>>>>> I forgot to mention that I tried disabling auto update and >>>>>>>>>> rebooting >>>>>>>>>> but >>>>>>>>>> the >>>>>>>>>> problem persists. Thanks anyway. >>>>>>>>>> >>>>>>>>>>> Thank you again for your assistance. The update history shows >>>>>>>>>>> that >>>>>>>>>>> all >>>>>>>>>>> critical updates were downloaded successfully for July. In fact, >>>>>>>>>>> I >>>>>>>>>>> cannot >>>>>>>>>>> remember having a problem with any microsoft update (I download >>>>>>>>>>> them >>>>>>>>>>> myself >>>>>>>>>>> each month and check to be sure that they download >>>>>>>>>>> successfully). >>>>>>>>>>> Your >>>>>>>>>>> comment regarding SP3 being released to the Microsoft update >>>>>>>>>>> site >>>>>>>>>>> July >>>>>>>>>>> 10 >>>>>>>>>>> surprised me. I started seeing the option to download SP3 back >>>>>>>>>>> in >>>>>>>>>>> May. >>>>>>>>>>> My >>>>>>>>>>> problem with the notification icon began last week so I am under >>>>>>>>>>> the >>>>>>>>>>> assumption that this problem is not caused by the availability >>>>>>>>>>> of >>>>>>>>>>> SP3. >>>>>>>>>>> I >>>>>>>>>>> prefer to wait with SP3 until the bugs are worked out. >>>>>>>>>>> >>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>> Check your WindowsUpdate.log or your Update History at Windows >>>>>>>>>>>> Update >>>>>>>>>>>> website and tell us if all of the Jul-08 updates actually >>>>>>>>>>>> installed. >>>>>>>>>>>> >>>>>>>>>>>> Also be aware that WinXP SP3 was released to Automatic Updates >>>>>>>>>>>> on >>>>>>>>>>>> 10 Jul-08. While you can opt not to download/install it, you >>>>>>>>>>>> cannot >>>>>>>>>>>> "hide" >>>>>>>>>>>> it. >>>>>>>>>>>> >>>>>>>>>>>> bryan wrote: >>>>>>>>>>>>> Thanks for your reply. I am not using Windows Defender (never >>>>>>>>>>>>> have). >>>>>>>>>>>>> MS >>>>>>>>>>>>> Auto >>>>>>>>>>>>> Updates is set to notify me of updates only. I do not want the >>>>>>>>>>>>> updates >>>>>>>>>>>>> downloaded at any time. I prefer to review them first and then >>>>>>>>>>>>> download >>>>>>>>>>>>> them >>>>>>>>>>>>> myself. I have always done it in this manner and never had a >>>>>>>>>>>>> problem. >>>>>>>>>>>>> Even though there are no critical updates, the yellow icon in >>>>>>>>>>>>> systrary >>>>>>>>>>>>> STILL will not go away. >>>>>>>>>>>>> >>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>> Is Windows Defender installed? >>>>>>>>>>>>>> >>>>>>>>>>>>>> Is Automatic Updates enabled? >>>>>>>>>>>>>> >>>>>>>>>>>>>> Tip: Temporarily disable real-time protection by your >>>>>>>>>>>>>> anti-virus >>>>>>>>>>>>>> and/or >>>>>>>>>>>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, >>>>>>>>>>>>>> Spybot >>>>>>>>>>>>>> Tea >>>>>>>>>>>>>> Timer, AVG Anti-Spyware) and/or any third-party firewall >>>>>>>>>>>>>> (e.g., >>>>>>>>>>>>>> ZA) >>>>>>>>>>>>>> before >>>>>>>>>>>>>> attempting to install the update(s). If you disable the >>>>>>>>>>>>>> third-party >>>>>>>>>>>>>> firewall, make certain that you enable the Windows Firewall! >>>>>>>>>>>>>> >>>>>>>>>>>>>> ===================== >>>>>>>>>>>>>> >>>>>>>>>>>>>> How to troubleshoot Windows Update, Microsoft Update, and >>>>>>>>>>>>>> Windows >>>>>>>>>>>>>> Server >>>>>>>>>>>>>> Update Services...issues: >>>>>>>>>>>>>> http://support.microsoft.com/kb/906602 >>>>>>>>>>>>>> >>>>>>>>>>>>>> 1. See the "Need more help? Tell us what problem you are >>>>>>>>>>>>>> having" >>>>>>>>>>>>>> section >>>>>>>>>>>>>> of >>>>>>>>>>>>>> http://support.microsoft.com/ph/6527 >>>>>>>>>>>>>> >>>>>>>>>>>>>> 2. You cannot install some updates or programs >>>>>>>>>>>>>> http://support.microsoft.com/kb/822798 >>>>>>>>>>>>>> >>>>>>>>>>>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) >>>>>>>>>>>>>> for >>>>>>>>>>>>>> errors >>>>>>>>>>>>>> associated with the download/install. >>>>>>>>>>>>>> >>>>>>>>>>>>>> How to read the WindowsUpdate.log file >>>>>>>>>>>>>> http://support.microsoft.com/kb/902093 >>>>>>>>>>>>>> >>>>>>>>>>>>>> 3b. Compare errors to those listed here: >>>>>>>>>>>>>> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 >>>>>>>>>>>>>> and/or go to http://windowsupdate.microsoft.com > click on >>>>>>>>>>>>>> Help >>>>>>>>>>>>>> and >>>>>>>>>>>>>> Support >>>>>>>>>>>>>> link in left pane > Solve problems on your own. >>>>>>>>>>>>>> >>>>>>>>>>>>>> 4. Windows Update Checklist: >>>>>>>>>>>>>> http://www3.telus.net/dandemar/updtcl.htm >>>>>>>>>>>>>> >>>>>>>>>>>>>> 5. Windows Update-specific newsgroup: >>>>>>>>>>>>>> http://news://msnews.microsoft.com/microsoft.public.windowsupdate >>>>>>>>>>>>>> >>>>>>>>>>>>>> Archive of Windows Update newsgroup: >>>>>>>>>>>>>> http://groups-beta.google.com/group/microsoft.public.windowsupdate >>>>>>>>>>>>>> >>>>>>>>>>>>>> =========================== >>>>>>>>>>>>>> >>>>>>>>>>>>>> Start a free Windows Update support incident request: >>>>>>>>>>>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527 >>>>>>>>>>>>>> >>>>>>>>>>>>>> Support for Windows Update: >>>>>>>>>>>>>> http://support.microsoft.com/gp/wusupport >>>>>>>>>>>>>> -- >>>>>>>>>>>>>> bryan wrote: >>>>>>>>>>>>>>> I am running win xp sp2 on a Dell 9100 Dimension with IE7, >>>>>>>>>>>>>>> Kaspersky >>>>>>>>>>>>>>> Internet Security7, Spywareblaster and LinkScanner. I am >>>>>>>>>>>>>>> up-to-date >>>>>>>>>>>>>>> on >>>>>>>>>>>>>>> all >>>>>>>>>>>>>>> critical MS security updates. Last week I was notified of >>>>>>>>>>>>>>> the >>>>>>>>>>>>>>> Windows >>>>>>>>>>>>>>> July >>>>>>>>>>>>>>> security updates, which I downloaded successfully. This week >>>>>>>>>>>>>>> I >>>>>>>>>>>>>>> was >>>>>>>>>>>>>>> again notified that updates were ready to download, but when >>>>>>>>>>>>>>> I >>>>>>>>>>>>>>> went >>>>>>>>>>>>>>> to >>>>>>>>>>>>>>> MS security updates, I did not see any critical updates >>>>>>>>>>>>>>> waiting. >>>>>>>>>>>>>>> I >>>>>>>>>>>>>>> have >>>>>>>>>>>>>>> checked each of the past 3 days and there are still no >>>>>>>>>>>>>>> critical >>>>>>>>>>>>>>> updates >>>>>>>>>>>>>>> pending from MS despite the icon in systray telling me that >>>>>>>>>>>>>>> updates >>>>>>>>>>>>>>> are >>>>>>>>>>>>>>> waiting. Any ideas? I have always had non-critical updates >>>>>>>>>>>>>>> available >>>>>>>>>>>>>>> (including SP3) but have never received notifications unless >>>>>>>>>>>>>>> critical >>>>>>>>>>>>>>> updates are available. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Thanks in advance for any assistance, >>>>>>>>>>>>>>> Bryan
Guest bryan Posted July 23, 2008 Posted July 23, 2008 Re: Security Updates NOT waiting I did a full scan and a rootkit scan with Kaspersky, both of which found no problems. I will take your advice and do other research including hijackthis and some on-line scanners (I understand Panda has a good on-line scanner) along with the suggestions in your links. I will post back with the results hopefully within the next day or so depending on whether I need to get Kaspersky tech support involved. Thank you very much for your diligent help and timely responses. Your expertise is always greatly appreciated. Regards, B "PA Bear [MS MVP]" wrote: > Deleting the SoftwareDistribution folder could not /possibly/ have caused > any problems with KIS, Bryan. > > Unexplained computer behavior may be caused by deceptive software > http://support.microsoft.com/kb/827315 > > Run a /thorough/ check for hijackware, including posting your hijackthis log > to an appropriate forum. > > Checking for/Help with Hijackware > http://aumha.org/a/parasite.htm > http://aumha.org/a/quickfix.htm > http://aumha.net/viewtopic.php?t=5878 > http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction > http://mvps.org/winhelp2002/unwanted.htm > http://inetexplorer.mvps.org/data/prevention.htm > http://inetexplorer.mvps.org/tshoot.html > http://www.mvps.org/sramesh2k/Malware_Defence.htm > http://defendingyourmachine2.blogspot.com/ > http://www.elephantboycomputers.com/page2.html#Removing_Malware > > When all else fails, HijackThis v2.0.2 > (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in > conjuction with some other utilities). HijackThis will NOT fix anything on > its own, but it will help you to both identify and remove any > hijackware/spyware with assistance from an expert. **Post your log to > http://aumha.net/viewforum.php?f=30, > http://forums.spybot.info/forumdisplay.php?f=22, > http://castlecops.com/forum67.html, or other appropriate forums for review > by an expert in such matters, not here.** > > If the procedures look too complex - and there is no shame in admitting this > isn't your cup of tea - take the machine to a local, reputable and > independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ > > > bryan wrote: > > This seems to have killed my AV. Here is what happened: after deleting > > the > > folder and restarting Auto Update service, the icon disappeared. I decided > > to reboot my pc to make sure the notification icon would not reappear. > > When > > I rebooted, Kaspersky Internet Security (AV, firewall etc) was dead saying > > the databases were corrupt. I could not restart Kaspersky so I tried to > > restore the folder from my recycle bin which also failed. I quickly went > > to > > a restore point which I thankfully created yesterday and everything > > (including the notification icon) came up. Any idea what happened? > > > > "PA Bear [MS MVP]" wrote: > >> Just follow the directions, Bryan. > >> > >> I'm asking you to delete C:\Windows\SoftwareDistribution <=this folder, > >> only, and not just its contents. > >> > >> > >> bryan wrote: > >>> Sorry PA Bear: in addition to my question above, should I delete the > >>> entire > >>> folder or just delete the contents of the folder leaving it blank. > >>> > >>>> There is a softwaredistribution folder in c:\windows and also in > >>>> c:\windows\system32. Just want to be sure which one I should delete. > >>>> Maybe > >>>> I should copy it to a dvd first? > >>>> > >>>> "PA Bear [MS MVP]" wrote: > >>>>> 1. Stop the Automatic Updates service: > >>>>> > >>>>> Start > Run > (type in) services.msc > [OK] > >>>>> Double-click Automatic Updates > Click on Stop > >>>>> (Stopping the service will take a moment) > >>>>> > >>>>> NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder > >>>>> (typically > >>>>> C:\Windows\SoftwareDistribution). > >>>>> > >>>>> 3. Start the Automatic Updates service: > >>>>> > >>>>> Start > Run > (type in) services.msc > [OK] > >>>>> Double-click Automatic Updates > Click on Start > >>>>> (Starting the service will take a moment) > >>>>> > >>>>> NB: Deleting the Software Distribution folder will also delete your > >>>>> Update > >>>>> History at Windows Update website (which is not a big deal). > >>>>> > >>>>> > >>>>> bryan wrote: > >>>>>> It is set to notify only, do not download. > >>>>>> > >>>>>>> Is your Automatic Updates setting (still) "Download but Notify" or > >>>>>>> "Notify > >>>>>>> Only"? > >>>>>>>>> bryan wrote: > >>>>>>>> I followed your instructions and sp3 is still being offered. As > >>>>>>>> soon > >>>>>>>> as > >>>>>>>> I > >>>>>>>> re-enabled auto update (step 3), the icon popped up again in > >>>>>>>> systra. > >>>>>>>> > >>>>>>>> I will take your advice and download the root certificates update. > >>>>>>>> > >>>>>>>> Thanks for hanging in with me. > >>>>>>>> > >>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>> WinXP SP3 was released to Windows Update the first week of May. > >>>>>>>>> For > >>>>>>>>> a > >>>>>>>>> very > >>>>>>>>> brief period, SP3 was then being offered to users who had > >>>>>>>>> Automatic > >>>>>>>>> Update > >>>>>>>>> (AU) configured to 'Download But Notify' or 'Notify Only' setting. > >>>>>>>>> After > >>>>>>>>> its release to AU on 10 July, it's being offered to all WinXP SP2 > >>>>>>>>> users who > >>>>>>>>> have AU enabled. > >>>>>>>>> > >>>>>>>>> Try this: > >>>>>>>>> > >>>>>>>>> 1. Stop the Automatic Updates service: > >>>>>>>>> > >>>>>>>>> Start > Run > (type in) services.msc > [OK] > >>>>>>>>> Double-click Automatic Updates > Click on Stop > >>>>>>>>> (Stopping the service will take a moment) > >>>>>>>>> > >>>>>>>>> 2. Delete the contents of the Download folder: > >>>>>>>>> > >>>>>>>>> Start > Run > (type in) %windir%\SoftwareDistribution > [OK] > >>>>>>>>> Open the Download folder and delete its contents > >>>>>>>>> Close the window. > >>>>>>>>> > >>>>>>>>> 3. Start the Automatic Updates service: > >>>>>>>>> > >>>>>>>>> Start > Run > (type in) services.msc > [OK] > >>>>>>>>> Double-click Automatic Updates > Click on Start > >>>>>>>>> (Starting the service will take a moment) > >>>>>>>>> > >>>>>>>>> 4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and > >>>>>>>>> scan > >>>>>>>>> for > >>>>>>>>> updates | Tell me if SP3 is offered? > >>>>>>>>> > >>>>>>>>> Tip: After doing the CUSTOM scan at Windows Update, see if the > >>>>>>>>> OPTIONAL UPDATE category offers a Root Certificates Update. If > >>>>>>>>> so, > >>>>>>>>> install it to > >>>>>>>>> take full advantage of IE7's enhanced security. > >>>>>>>>> > >>>>>>>>> Tip: Configure KAV *not* to monitor or scan > >>>>>>>>> %windir%\SoftwareDistribution > >>>>>>>>> <=this folder (typically, C:\Windows\SoftwareDistribution). > >>>>>>>>> -- > >>>>>>>>> ~Robear Dyer (PA Bear) > >>>>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > >>>>>>>>> AumHa VSOP & Admin http://aumha.net > >>>>>>>>> DTS-L http://dts-l.net/ > >>>>>>>>> > >>>>>>>>> > >>>>>>>>> bryan wrote: > >>>>>>>>>> I forgot to mention that I tried disabling auto update and > >>>>>>>>>> rebooting > >>>>>>>>>> but > >>>>>>>>>> the > >>>>>>>>>> problem persists. Thanks anyway. > >>>>>>>>>> > >>>>>>>>>>> Thank you again for your assistance. The update history shows > >>>>>>>>>>> that > >>>>>>>>>>> all > >>>>>>>>>>> critical updates were downloaded successfully for July. In fact, > >>>>>>>>>>> I > >>>>>>>>>>> cannot > >>>>>>>>>>> remember having a problem with any microsoft update (I download > >>>>>>>>>>> them > >>>>>>>>>>> myself > >>>>>>>>>>> each month and check to be sure that they download > >>>>>>>>>>> successfully). > >>>>>>>>>>> Your > >>>>>>>>>>> comment regarding SP3 being released to the Microsoft update > >>>>>>>>>>> site > >>>>>>>>>>> July > >>>>>>>>>>> 10 > >>>>>>>>>>> surprised me. I started seeing the option to download SP3 back > >>>>>>>>>>> in > >>>>>>>>>>> May. > >>>>>>>>>>> My > >>>>>>>>>>> problem with the notification icon began last week so I am under > >>>>>>>>>>> the > >>>>>>>>>>> assumption that this problem is not caused by the availability > >>>>>>>>>>> of > >>>>>>>>>>> SP3. > >>>>>>>>>>> I > >>>>>>>>>>> prefer to wait with SP3 until the bugs are worked out. > >>>>>>>>>>> > >>>>>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>>>>> Check your WindowsUpdate.log or your Update History at Windows > >>>>>>>>>>>> Update > >>>>>>>>>>>> website and tell us if all of the Jul-08 updates actually > >>>>>>>>>>>> installed. > >>>>>>>>>>>> > >>>>>>>>>>>> Also be aware that WinXP SP3 was released to Automatic Updates > >>>>>>>>>>>> on > >>>>>>>>>>>> 10 Jul-08. While you can opt not to download/install it, you > >>>>>>>>>>>> cannot > >>>>>>>>>>>> "hide" > >>>>>>>>>>>> it. > >>>>>>>>>>>> > >>>>>>>>>>>> bryan wrote: > >>>>>>>>>>>>> Thanks for your reply. I am not using Windows Defender (never > >>>>>>>>>>>>> have). > >>>>>>>>>>>>> MS > >>>>>>>>>>>>> Auto > >>>>>>>>>>>>> Updates is set to notify me of updates only. I do not want the > >>>>>>>>>>>>> updates > >>>>>>>>>>>>> downloaded at any time. I prefer to review them first and then > >>>>>>>>>>>>> download > >>>>>>>>>>>>> them > >>>>>>>>>>>>> myself. I have always done it in this manner and never had a > >>>>>>>>>>>>> problem. > >>>>>>>>>>>>> Even though there are no critical updates, the yellow icon in > >>>>>>>>>>>>> systrary > >>>>>>>>>>>>> STILL will not go away. > >>>>>>>>>>>>> > >>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>>>>>>> Is Windows Defender installed? > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> Is Automatic Updates enabled? > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> Tip: Temporarily disable real-time protection by your > >>>>>>>>>>>>>> anti-virus > >>>>>>>>>>>>>> and/or > >>>>>>>>>>>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, > >>>>>>>>>>>>>> Spybot > >>>>>>>>>>>>>> Tea > >>>>>>>>>>>>>> Timer, AVG Anti-Spyware) and/or any third-party firewall > >>>>>>>>>>>>>> (e.g., > >>>>>>>>>>>>>> ZA) > >>>>>>>>>>>>>> before > >>>>>>>>>>>>>> attempting to install the update(s). If you disable the > >>>>>>>>>>>>>> third-party > >>>>>>>>>>>>>> firewall, make certain that you enable the Windows Firewall! > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> ===================== > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> How to troubleshoot Windows Update, Microsoft Update, and > >>>>>>>>>>>>>> Windows > >>>>>>>>>>>>>> Server > >>>>>>>>>>>>>> Update Services...issues: > >>>>>>>>>>>>>> http://support.microsoft.com/kb/906602 > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> 1. See the "Need more help? Tell us what problem you are > >>>>>>>>>>>>>> having" > >>>>>>>>>>>>>> section > >>>>>>>>>>>>>> of > >>>>>>>>>>>>>> http://support.microsoft.com/ph/6527 > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> 2. You cannot install some updates or programs > >>>>>>>>>>>>>> http://support.microsoft.com/kb/822798 > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) > >>>>>>>>>>>>>> for > >>>>>>>>>>>>>> errors > >>>>>>>>>>>>>> associated with the download/install. > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> How to read the WindowsUpdate.log file > >>>>>>>>>>>>>> http://support.microsoft.com/kb/902093 > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> 3b. Compare errors to those listed here: > >>>>>>>>>>>>>> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 > >>>>>>>>>>>>>> and/or go to http://windowsupdate.microsoft.com > click on > >>>>>>>>>>>>>> Help > >>>>>>>>>>>>>> and > >>>>>>>>>>>>>> Support > >>>>>>>>>>>>>> link in left pane > Solve problems on your own. > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> 4. Windows Update Checklist: > >>>>>>>>>>>>>> http://www3.telus.net/dandemar/updtcl.htm > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> 5. Windows Update-specific newsgroup: > >>>>>>>>>>>>>> http://news://msnews.microsoft.com/microsoft.public.windowsupdate > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> Archive of Windows Update newsgroup: > >>>>>>>>>>>>>> http://groups-beta.google.com/group/microsoft.public.windowsupdate > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> =========================== > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> Start a free Windows Update support incident request: > >>>>>>>>>>>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527 > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> Support for Windows Update: > >>>>>>>>>>>>>> http://support.microsoft.com/gp/wusupport > >>>>>>>>>>>>>> -- > >>>>>>>>>>>>>> bryan wrote:
Guest bryan Posted July 28, 2008 Posted July 28, 2008 Re: Security Updates NOT waiting Sorry for the delay in my follow-up. In addition to the Kaspersky scans, I scanned with Bit Defender's on-line scanner, Ad-Aware and HijackThis. All scans were clean. If you can think of any more ideas it would be greatly appreciated. Thank you again for your assistance. "bryan" wrote: > I did a full scan and a rootkit scan with Kaspersky, both of which found no > problems. I will take your advice and do other research including hijackthis > and some on-line scanners (I understand Panda has a good on-line scanner) > along with the suggestions in your links. I will post back with the results > hopefully within the next day or so depending on whether I need to get > Kaspersky tech support involved. > Thank you very much for your diligent help and timely responses. Your > expertise is always greatly appreciated. > > Regards, > B > > "PA Bear [MS MVP]" wrote: > > > Deleting the SoftwareDistribution folder could not /possibly/ have caused > > any problems with KIS, Bryan. > > > > Unexplained computer behavior may be caused by deceptive software > > http://support.microsoft.com/kb/827315 > > > > Run a /thorough/ check for hijackware, including posting your hijackthis log > > to an appropriate forum. > > > > Checking for/Help with Hijackware > > http://aumha.org/a/parasite.htm > > http://aumha.org/a/quickfix.htm > > http://aumha.net/viewtopic.php?t=5878 > > http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction > > http://mvps.org/winhelp2002/unwanted.htm > > http://inetexplorer.mvps.org/data/prevention.htm > > http://inetexplorer.mvps.org/tshoot.html > > http://www.mvps.org/sramesh2k/Malware_Defence.htm > > http://defendingyourmachine2.blogspot.com/ > > http://www.elephantboycomputers.com/page2.html#Removing_Malware > > > > When all else fails, HijackThis v2.0.2 > > (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in > > conjuction with some other utilities). HijackThis will NOT fix anything on > > its own, but it will help you to both identify and remove any > > hijackware/spyware with assistance from an expert. **Post your log to > > http://aumha.net/viewforum.php?f=30, > > http://forums.spybot.info/forumdisplay.php?f=22, > > http://castlecops.com/forum67.html, or other appropriate forums for review > > by an expert in such matters, not here.** > > > > If the procedures look too complex - and there is no shame in admitting this > > isn't your cup of tea - take the machine to a local, reputable and > > independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. > > -- > > ~Robear Dyer (PA Bear) > > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > > AumHa VSOP & Admin http://aumha.net > > DTS-L http://dts-l.net/ > > > > > > bryan wrote: > > > This seems to have killed my AV. Here is what happened: after deleting > > > the > > > folder and restarting Auto Update service, the icon disappeared. I decided > > > to reboot my pc to make sure the notification icon would not reappear. > > > When > > > I rebooted, Kaspersky Internet Security (AV, firewall etc) was dead saying > > > the databases were corrupt. I could not restart Kaspersky so I tried to > > > restore the folder from my recycle bin which also failed. I quickly went > > > to > > > a restore point which I thankfully created yesterday and everything > > > (including the notification icon) came up. Any idea what happened? > > > > > > "PA Bear [MS MVP]" wrote: > > >> Just follow the directions, Bryan. > > >> > > >> I'm asking you to delete C:\Windows\SoftwareDistribution <=this folder, > > >> only, and not just its contents. > > >> > > >> > > >> bryan wrote: > > >>> Sorry PA Bear: in addition to my question above, should I delete the > > >>> entire > > >>> folder or just delete the contents of the folder leaving it blank. > > >>> > > >>>> There is a softwaredistribution folder in c:\windows and also in > > >>>> c:\windows\system32. Just want to be sure which one I should delete. > > >>>> Maybe > > >>>> I should copy it to a dvd first? > > >>>> > > >>>> "PA Bear [MS MVP]" wrote: > > >>>>> 1. Stop the Automatic Updates service: > > >>>>> > > >>>>> Start > Run > (type in) services.msc > [OK] > > >>>>> Double-click Automatic Updates > Click on Stop > > >>>>> (Stopping the service will take a moment) > > >>>>> > > >>>>> NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder > > >>>>> (typically > > >>>>> C:\Windows\SoftwareDistribution). > > >>>>> > > >>>>> 3. Start the Automatic Updates service: > > >>>>> > > >>>>> Start > Run > (type in) services.msc > [OK] > > >>>>> Double-click Automatic Updates > Click on Start > > >>>>> (Starting the service will take a moment) > > >>>>> > > >>>>> NB: Deleting the Software Distribution folder will also delete your > > >>>>> Update > > >>>>> History at Windows Update website (which is not a big deal). > > >>>>> > > >>>>> > > >>>>> bryan wrote: > > >>>>>> It is set to notify only, do not download. > > >>>>>> > > >>>>>>> Is your Automatic Updates setting (still) "Download but Notify" or > > >>>>>>> "Notify > > >>>>>>> Only"? > > >>>>>>>>> bryan wrote: > > >>>>>>>> I followed your instructions and sp3 is still being offered. As > > >>>>>>>> soon > > >>>>>>>> as > > >>>>>>>> I > > >>>>>>>> re-enabled auto update (step 3), the icon popped up again in > > >>>>>>>> systra. > > >>>>>>>> > > >>>>>>>> I will take your advice and download the root certificates update. > > >>>>>>>> > > >>>>>>>> Thanks for hanging in with me. > > >>>>>>>> > > >>>>>>>> "PA Bear [MS MVP]" wrote: > > >>>>>>>>> WinXP SP3 was released to Windows Update the first week of May. > > >>>>>>>>> For > > >>>>>>>>> a > > >>>>>>>>> very > > >>>>>>>>> brief period, SP3 was then being offered to users who had > > >>>>>>>>> Automatic > > >>>>>>>>> Update > > >>>>>>>>> (AU) configured to 'Download But Notify' or 'Notify Only' setting. > > >>>>>>>>> After > > >>>>>>>>> its release to AU on 10 July, it's being offered to all WinXP SP2 > > >>>>>>>>> users who > > >>>>>>>>> have AU enabled. > > >>>>>>>>> > > >>>>>>>>> Try this: > > >>>>>>>>> > > >>>>>>>>> 1. Stop the Automatic Updates service: > > >>>>>>>>> > > >>>>>>>>> Start > Run > (type in) services.msc > [OK] > > >>>>>>>>> Double-click Automatic Updates > Click on Stop > > >>>>>>>>> (Stopping the service will take a moment) > > >>>>>>>>> > > >>>>>>>>> 2. Delete the contents of the Download folder: > > >>>>>>>>> > > >>>>>>>>> Start > Run > (type in) %windir%\SoftwareDistribution > [OK] > > >>>>>>>>> Open the Download folder and delete its contents > > >>>>>>>>> Close the window. > > >>>>>>>>> > > >>>>>>>>> 3. Start the Automatic Updates service: > > >>>>>>>>> > > >>>>>>>>> Start > Run > (type in) services.msc > [OK] > > >>>>>>>>> Double-click Automatic Updates > Click on Start > > >>>>>>>>> (Starting the service will take a moment) > > >>>>>>>>> > > >>>>>>>>> 4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and > > >>>>>>>>> scan > > >>>>>>>>> for > > >>>>>>>>> updates | Tell me if SP3 is offered? > > >>>>>>>>> > > >>>>>>>>> Tip: After doing the CUSTOM scan at Windows Update, see if the > > >>>>>>>>> OPTIONAL UPDATE category offers a Root Certificates Update. If > > >>>>>>>>> so, > > >>>>>>>>> install it to > > >>>>>>>>> take full advantage of IE7's enhanced security. > > >>>>>>>>> > > >>>>>>>>> Tip: Configure KAV *not* to monitor or scan > > >>>>>>>>> %windir%\SoftwareDistribution > > >>>>>>>>> <=this folder (typically, C:\Windows\SoftwareDistribution). > > >>>>>>>>> -- > > >>>>>>>>> ~Robear Dyer (PA Bear) > > >>>>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > > >>>>>>>>> AumHa VSOP & Admin http://aumha.net > > >>>>>>>>> DTS-L http://dts-l.net/ > > >>>>>>>>> > > >>>>>>>>> > > >>>>>>>>> bryan wrote: > > >>>>>>>>>> I forgot to mention that I tried disabling auto update and > > >>>>>>>>>> rebooting > > >>>>>>>>>> but > > >>>>>>>>>> the > > >>>>>>>>>> problem persists. Thanks anyway. > > >>>>>>>>>> > > >>>>>>>>>>> Thank you again for your assistance. The update history shows > > >>>>>>>>>>> that > > >>>>>>>>>>> all > > >>>>>>>>>>> critical updates were downloaded successfully for July. In fact, > > >>>>>>>>>>> I > > >>>>>>>>>>> cannot > > >>>>>>>>>>> remember having a problem with any microsoft update (I download > > >>>>>>>>>>> them > > >>>>>>>>>>> myself > > >>>>>>>>>>> each month and check to be sure that they download > > >>>>>>>>>>> successfully). > > >>>>>>>>>>> Your > > >>>>>>>>>>> comment regarding SP3 being released to the Microsoft update > > >>>>>>>>>>> site > > >>>>>>>>>>> July > > >>>>>>>>>>> 10 > > >>>>>>>>>>> surprised me. I started seeing the option to download SP3 back > > >>>>>>>>>>> in > > >>>>>>>>>>> May. > > >>>>>>>>>>> My > > >>>>>>>>>>> problem with the notification icon began last week so I am under > > >>>>>>>>>>> the > > >>>>>>>>>>> assumption that this problem is not caused by the availability > > >>>>>>>>>>> of > > >>>>>>>>>>> SP3. > > >>>>>>>>>>> I > > >>>>>>>>>>> prefer to wait with SP3 until the bugs are worked out. > > >>>>>>>>>>> > > >>>>>>>>>>> "PA Bear [MS MVP]" wrote: > > >>>>>>>>>>>> Check your WindowsUpdate.log or your Update History at Windows > > >>>>>>>>>>>> Update > > >>>>>>>>>>>> website and tell us if all of the Jul-08 updates actually > > >>>>>>>>>>>> installed. > > >>>>>>>>>>>> > > >>>>>>>>>>>> Also be aware that WinXP SP3 was released to Automatic Updates > > >>>>>>>>>>>> on > > >>>>>>>>>>>> 10 Jul-08. While you can opt not to download/install it, you > > >>>>>>>>>>>> cannot > > >>>>>>>>>>>> "hide" > > >>>>>>>>>>>> it. > > >>>>>>>>>>>> > > >>>>>>>>>>>> bryan wrote: > > >>>>>>>>>>>>> Thanks for your reply. I am not using Windows Defender (never > > >>>>>>>>>>>>> have). > > >>>>>>>>>>>>> MS > > >>>>>>>>>>>>> Auto > > >>>>>>>>>>>>> Updates is set to notify me of updates only. I do not want the > > >>>>>>>>>>>>> updates > > >>>>>>>>>>>>> downloaded at any time. I prefer to review them first and then > > >>>>>>>>>>>>> download > > >>>>>>>>>>>>> them > > >>>>>>>>>>>>> myself. I have always done it in this manner and never had a > > >>>>>>>>>>>>> problem. > > >>>>>>>>>>>>> Even though there are no critical updates, the yellow icon in > > >>>>>>>>>>>>> systrary > > >>>>>>>>>>>>> STILL will not go away. > > >>>>>>>>>>>>> > > >>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: > > >>>>>>>>>>>>>> Is Windows Defender installed? > > >>>>>>>>>>>>>> > > >>>>>>>>>>>>>> Is Automatic Updates enabled? > > >>>>>>>>>>>>>> > > >>>>>>>>>>>>>> Tip: Temporarily disable real-time protection by your > > >>>>>>>>>>>>>> anti-virus > > >>>>>>>>>>>>>> and/or > > >>>>>>>>>>>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, > > >>>>>>>>>>>>>> Spybot > > >>>>>>>>>>>>>> Tea > > >>>>>>>>>>>>>> Timer, AVG Anti-Spyware) and/or any third-party firewall > > >>>>>>>>>>>>>> (e.g., > > >>>>>>>>>>>>>> ZA) > > >>>>>>>>>>>>>> before > > >>>>>>>>>>>>>> attempting to install the update(s). If you disable the > > >>>>>>>>>>>>>> third-party > > >>>>>>>>>>>>>> firewall, make certain that you enable the Windows Firewall! > > >>>>>>>>>>>>>> > > >>>>>>>>>>>>>> ===================== > > >>>>>>>>>>>>>> > > >>>>>>>>>>>>>> How to troubleshoot Windows Update, Microsoft Update, and > > >>>>>>>>>>>>>> Windows > > >>>>>>>>>>>>>> Server > > >>>>>>>>>>>>>> Update Services...issues: > > >>>>>>>>>>>>>> http://support.microsoft.com/kb/906602 > > >>>>>>>>>>>>>> > > >>>>>>>>>>>>>> 1. See the "Need more help? Tell us what problem you are > > >>>>>>>>>>>>>> having" > > >>>>>>>>>>>>>> section > > >>>>>>>>>>>>>> of > > >>>>>>>>>>>>>> http://support.microsoft.com/ph/6527 > > >>>>>>>>>>>>>> > > >>>>>>>>>>>>>> 2. You cannot install some updates or programs > > >>>>>>>>>>>>>> http://support.microsoft.com/kb/822798 > > >>>>>>>>>>>>>> > > >>>>>>>>>>>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) > > >>>>>>>>>>>>>> for > > >>>>>>>>>>>>>> errors > > >>>>>>>>>>>>>> associated with the download/install. > > >>>>>>>>>>>>>> > > >>>>>>>>>>>>>> How to read the WindowsUpdate.log file > > >>>>>>>>>>>>>> http://support.microsoft.com/kb/902093 > > >>>>>>>>>>>>>> > > >>>>>>>>>>>>>> 3b. Compare errors to those listed here: > > >>>>>>>>>>>>>> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 > > >>>>>>>>>>>>>> and/or go to http://windowsupdate.microsoft.com > click on > > >>>>>>>>>>>>>> Help > > >>>>>>>>>>>>>> and > > >>>>>>>>>>>>>> Support > > >>>>>>>>>>>>>> link in left pane > Solve problems on your own. > > >>>>>>>>>>>>>> > > >>>>>>>>>>>>>> 4. Windows Update Checklist: > > >>>>>>>>>>>>>> http://www3.telus.net/dandemar/updtcl.htm > > >>>>>>>>>>>>>> > > >>>>>>>>>>>>>> 5. Windows Update-specific newsgroup:
Guest PA Bear [MS MVP] Posted July 28, 2008 Posted July 28, 2008 Re: Security Updates NOT waiting HijackThis doesn't "scan" or "fix" anything. Repost: >>> When all else fails, HijackThis v2.0.2 >>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use >>> (in conjuction with some other utilities). HijackThis will NOT fix >>> anything on its own, but it will help you to both identify and remove >>> any >>> hijackware/spyware with assistance from an expert. **Post your log to >>> http://aumha.net/viewforum.php?f=30, >>> http://forums.spybot.info/forumdisplay.php?f=22, >>> http://castlecops.com/forum67.html, or other appropriate forums for >>> review >>> by an expert in such matters, not here.** -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ bryan wrote: > Sorry for the delay in my follow-up. In addition to the Kaspersky scans, I > scanned with Bit Defender's on-line scanner, Ad-Aware and HijackThis. All > scans were clean. If you can think of any more ideas it would be greatly > appreciated. Thank you again for your assistance. > > "bryan" wrote: > >> I did a full scan and a rootkit scan with Kaspersky, both of which found >> no >> problems. I will take your advice and do other research including >> hijackthis and some on-line scanners (I understand Panda has a good >> on-line scanner) along with the suggestions in your links. I will post >> back with the results hopefully within the next day or so depending on >> whether I need to get Kaspersky tech support involved. >> Thank you very much for your diligent help and timely responses. Your >> expertise is always greatly appreciated. >> >> Regards, >> B >> >> "PA Bear [MS MVP]" wrote: >> >>> Deleting the SoftwareDistribution folder could not /possibly/ have >>> caused >>> any problems with KIS, Bryan. >>> >>> Unexplained computer behavior may be caused by deceptive software >>> http://support.microsoft.com/kb/827315 >>> >>> Run a /thorough/ check for hijackware, including posting your hijackthis >>> log to an appropriate forum. >>> >>> Checking for/Help with Hijackware >>> http://aumha.org/a/parasite.htm >>> http://aumha.org/a/quickfix.htm >>> http://aumha.net/viewtopic.php?t=5878 >>> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction >>> http://mvps.org/winhelp2002/unwanted.htm >>> http://inetexplorer.mvps.org/data/prevention.htm >>> http://inetexplorer.mvps.org/tshoot.html >>> http://www.mvps.org/sramesh2k/Malware_Defence.htm >>> http://defendingyourmachine2.blogspot.com/ >>> http://www.elephantboycomputers.com/page2.html#Removing_Malware >>> >>> When all else fails, HijackThis v2.0.2 >>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use >>> (in conjuction with some other utilities). HijackThis will NOT fix >>> anything on its own, but it will help you to both identify and remove >>> any >>> hijackware/spyware with assistance from an expert. **Post your log to >>> http://aumha.net/viewforum.php?f=30, >>> http://forums.spybot.info/forumdisplay.php?f=22, >>> http://castlecops.com/forum67.html, or other appropriate forums for >>> review >>> by an expert in such matters, not here.** >>> >>> If the procedures look too complex - and there is no shame in admitting >>> this isn't your cup of tea - take the machine to a local, reputable and >>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair >>> shop. >>> -- >>> ~Robear Dyer (PA Bear) >>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >>> AumHa VSOP & Admin http://aumha.net >>> DTS-L http://dts-l.net/ >>> >>> >>> bryan wrote: >>>> This seems to have killed my AV. Here is what happened: after deleting >>>> the >>>> folder and restarting Auto Update service, the icon disappeared. I >>>> decided to reboot my pc to make sure the notification icon would not >>>> reappear. When >>>> I rebooted, Kaspersky Internet Security (AV, firewall etc) was dead >>>> saying the databases were corrupt. I could not restart Kaspersky so I >>>> tried to restore the folder from my recycle bin which also failed. I >>>> quickly went to >>>> a restore point which I thankfully created yesterday and everything >>>> (including the notification icon) came up. Any idea what happened? >>>> >>>> "PA Bear [MS MVP]" wrote: >>>>> Just follow the directions, Bryan. >>>>> >>>>> I'm asking you to delete C:\Windows\SoftwareDistribution <=this >>>>> folder, >>>>> only, and not just its contents. >>>>> >>>>> >>>>> bryan wrote: >>>>>> Sorry PA Bear: in addition to my question above, should I delete the >>>>>> entire >>>>>> folder or just delete the contents of the folder leaving it blank. >>>>>> >>>>>>> There is a softwaredistribution folder in c:\windows and also in >>>>>>> c:\windows\system32. Just want to be sure which one I should delete. >>>>>>> Maybe >>>>>>> I should copy it to a dvd first? >>>>>>> >>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>> 1. Stop the Automatic Updates service: >>>>>>>> >>>>>>>> Start > Run > (type in) services.msc > [OK] >>>>>>>> Double-click Automatic Updates > Click on Stop >>>>>>>> (Stopping the service will take a moment) >>>>>>>> >>>>>>>> NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder >>>>>>>> (typically >>>>>>>> C:\Windows\SoftwareDistribution). >>>>>>>> >>>>>>>> 3. Start the Automatic Updates service: >>>>>>>> >>>>>>>> Start > Run > (type in) services.msc > [OK] >>>>>>>> Double-click Automatic Updates > Click on Start >>>>>>>> (Starting the service will take a moment) >>>>>>>> >>>>>>>> NB: Deleting the Software Distribution folder will also delete your >>>>>>>> Update >>>>>>>> History at Windows Update website (which is not a big deal). >>>>>>>> >>>>>>>> >>>>>>>> bryan wrote: >>>>>>>>> It is set to notify only, do not download. >>>>>>>>> >>>>>>>>>> Is your Automatic Updates setting (still) "Download but Notify" >>>>>>>>>> or >>>>>>>>>> "Notify >>>>>>>>>> Only"? >>>>>>>>>>>> bryan wrote: >>>>>>>>>>> I followed your instructions and sp3 is still being offered. As >>>>>>>>>>> soon >>>>>>>>>>> as >>>>>>>>>>> I >>>>>>>>>>> re-enabled auto update (step 3), the icon popped up again in >>>>>>>>>>> systra. >>>>>>>>>>> >>>>>>>>>>> I will take your advice and download the root certificates >>>>>>>>>>> update. >>>>>>>>>>> >>>>>>>>>>> Thanks for hanging in with me. >>>>>>>>>>> >>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>> WinXP SP3 was released to Windows Update the first week of May. >>>>>>>>>>>> For >>>>>>>>>>>> a >>>>>>>>>>>> very >>>>>>>>>>>> brief period, SP3 was then being offered to users who had >>>>>>>>>>>> Automatic >>>>>>>>>>>> Update >>>>>>>>>>>> (AU) configured to 'Download But Notify' or 'Notify Only' >>>>>>>>>>>> setting. After >>>>>>>>>>>> its release to AU on 10 July, it's being offered to all WinXP >>>>>>>>>>>> SP2 >>>>>>>>>>>> users who >>>>>>>>>>>> have AU enabled. >>>>>>>>>>>> >>>>>>>>>>>> Try this: >>>>>>>>>>>> >>>>>>>>>>>> 1. Stop the Automatic Updates service: >>>>>>>>>>>> >>>>>>>>>>>> Start > Run > (type in) services.msc > [OK] >>>>>>>>>>>> Double-click Automatic Updates > Click on Stop >>>>>>>>>>>> (Stopping the service will take a moment) >>>>>>>>>>>> >>>>>>>>>>>> 2. Delete the contents of the Download folder: >>>>>>>>>>>> >>>>>>>>>>>> Start > Run > (type in) %windir%\SoftwareDistribution > [OK] >>>>>>>>>>>> Open the Download folder and delete its contents >>>>>>>>>>>> Close the window. >>>>>>>>>>>> >>>>>>>>>>>> 3. Start the Automatic Updates service: >>>>>>>>>>>> >>>>>>>>>>>> Start > Run > (type in) services.msc > [OK] >>>>>>>>>>>> Double-click Automatic Updates > Click on Start >>>>>>>>>>>> (Starting the service will take a moment) >>>>>>>>>>>> >>>>>>>>>>>> 4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and >>>>>>>>>>>> scan >>>>>>>>>>>> for >>>>>>>>>>>> updates | Tell me if SP3 is offered? >>>>>>>>>>>> >>>>>>>>>>>> Tip: After doing the CUSTOM scan at Windows Update, see if the >>>>>>>>>>>> OPTIONAL UPDATE category offers a Root Certificates Update. If >>>>>>>>>>>> so, >>>>>>>>>>>> install it to >>>>>>>>>>>> take full advantage of IE7's enhanced security. >>>>>>>>>>>> >>>>>>>>>>>> Tip: Configure KAV *not* to monitor or scan >>>>>>>>>>>> %windir%\SoftwareDistribution >>>>>>>>>>>> <=this folder (typically, C:\Windows\SoftwareDistribution). >>>>>>>>>>>> -- >>>>>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since >>>>>>>>>>>> 2002 AumHa VSOP & Admin http://aumha.net >>>>>>>>>>>> DTS-L http://dts-l.net/ >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> bryan wrote: >>>>>>>>>>>>> I forgot to mention that I tried disabling auto update and >>>>>>>>>>>>> rebooting >>>>>>>>>>>>> but >>>>>>>>>>>>> the >>>>>>>>>>>>> problem persists. Thanks anyway. >>>>>>>>>>>>> >>>>>>>>>>>>>> Thank you again for your assistance. The update history shows >>>>>>>>>>>>>> that >>>>>>>>>>>>>> all >>>>>>>>>>>>>> critical updates were downloaded successfully for July. In >>>>>>>>>>>>>> fact, I >>>>>>>>>>>>>> cannot >>>>>>>>>>>>>> remember having a problem with any microsoft update (I >>>>>>>>>>>>>> download >>>>>>>>>>>>>> them >>>>>>>>>>>>>> myself >>>>>>>>>>>>>> each month and check to be sure that they download >>>>>>>>>>>>>> successfully). >>>>>>>>>>>>>> Your >>>>>>>>>>>>>> comment regarding SP3 being released to the Microsoft update >>>>>>>>>>>>>> site >>>>>>>>>>>>>> July >>>>>>>>>>>>>> 10 >>>>>>>>>>>>>> surprised me. I started seeing the option to download SP3 >>>>>>>>>>>>>> back >>>>>>>>>>>>>> in >>>>>>>>>>>>>> May. >>>>>>>>>>>>>> My >>>>>>>>>>>>>> problem with the notification icon began last week so I am >>>>>>>>>>>>>> under the >>>>>>>>>>>>>> assumption that this problem is not caused by the >>>>>>>>>>>>>> availability >>>>>>>>>>>>>> of >>>>>>>>>>>>>> SP3. >>>>>>>>>>>>>> I >>>>>>>>>>>>>> prefer to wait with SP3 until the bugs are worked out. >>>>>>>>>>>>>> >>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>>> Check your WindowsUpdate.log or your Update History at >>>>>>>>>>>>>>> Windows >>>>>>>>>>>>>>> Update >>>>>>>>>>>>>>> website and tell us if all of the Jul-08 updates actually >>>>>>>>>>>>>>> installed. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Also be aware that WinXP SP3 was released to Automatic >>>>>>>>>>>>>>> Updates >>>>>>>>>>>>>>> on >>>>>>>>>>>>>>> 10 Jul-08. While you can opt not to download/install it, you >>>>>>>>>>>>>>> cannot >>>>>>>>>>>>>>> "hide" >>>>>>>>>>>>>>> it. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> bryan wrote: >>>>>>>>>>>>>>>> Thanks for your reply. I am not using Windows Defender >>>>>>>>>>>>>>>> (never >>>>>>>>>>>>>>>> have). >>>>>>>>>>>>>>>> MS >>>>>>>>>>>>>>>> Auto >>>>>>>>>>>>>>>> Updates is set to notify me of updates only. I do not want >>>>>>>>>>>>>>>> the updates >>>>>>>>>>>>>>>> downloaded at any time. I prefer to review them first and >>>>>>>>>>>>>>>> then download >>>>>>>>>>>>>>>> them >>>>>>>>>>>>>>>> myself. I have always done it in this manner and never had >>>>>>>>>>>>>>>> a >>>>>>>>>>>>>>>> problem. >>>>>>>>>>>>>>>> Even though there are no critical updates, the yellow icon >>>>>>>>>>>>>>>> in >>>>>>>>>>>>>>>> systrary >>>>>>>>>>>>>>>> STILL will not go away. >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>>>>> Is Windows Defender installed? >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> Is Automatic Updates enabled? >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> Tip: Temporarily disable real-time protection by your >>>>>>>>>>>>>>>>> anti-virus >>>>>>>>>>>>>>>>> and/or >>>>>>>>>>>>>>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, >>>>>>>>>>>>>>>>> Spybot >>>>>>>>>>>>>>>>> Tea >>>>>>>>>>>>>>>>> Timer, AVG Anti-Spyware) and/or any third-party firewall >>>>>>>>>>>>>>>>> (e.g., >>>>>>>>>>>>>>>>> ZA) >>>>>>>>>>>>>>>>> before >>>>>>>>>>>>>>>>> attempting to install the update(s). If you disable the >>>>>>>>>>>>>>>>> third-party >>>>>>>>>>>>>>>>> firewall, make certain that you enable the Windows >>>>>>>>>>>>>>>>> Firewall! >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> ===================== >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> How to troubleshoot Windows Update, Microsoft Update, and >>>>>>>>>>>>>>>>> Windows >>>>>>>>>>>>>>>>> Server >>>>>>>>>>>>>>>>> Update Services...issues: >>>>>>>>>>>>>>>>> http://support.microsoft.com/kb/906602 >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> 1. See the "Need more help? Tell us what problem you are >>>>>>>>>>>>>>>>> having" >>>>>>>>>>>>>>>>> section >>>>>>>>>>>>>>>>> of >>>>>>>>>>>>>>>>> http://support.microsoft.com/ph/6527 >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> 2. You cannot install some updates or programs >>>>>>>>>>>>>>>>> http://support.microsoft.com/kb/822798 >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> 3a. Check your WindowsUpdate.log >>>>>>>>>>>>>>>>> (%windir%\WindowsUpdate.log) for >>>>>>>>>>>>>>>>> errors >>>>>>>>>>>>>>>>> associated with the download/install. >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> How to read the WindowsUpdate.log file >>>>>>>>>>>>>>>>> http://support.microsoft.com/kb/902093 >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> 3b. Compare errors to those listed here: >>>>>>>>>>>>>>>>> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 >>>>>>>>>>>>>>>>> and/or go to http://windowsupdate.microsoft.com > click on >>>>>>>>>>>>>>>>> Help >>>>>>>>>>>>>>>>> and >>>>>>>>>>>>>>>>> Support >>>>>>>>>>>>>>>>> link in left pane > Solve problems on your own. >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> 4. Windows Update Checklist: >>>>>>>>>>>>>>>>> http://www3.telus.net/dandemar/updtcl.htm >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> 5. Windows Update-specific newsgroup:
Guest bryan Posted July 28, 2008 Posted July 28, 2008 Re: Security Updates NOT waiting I ran/posted to aumha with their special programs. They found no problems. "PA Bear [MS MVP]" wrote: > HijackThis doesn't "scan" or "fix" anything. > > Repost: > >>> When all else fails, HijackThis v2.0.2 > >>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use > >>> (in conjuction with some other utilities). HijackThis will NOT fix > >>> anything on its own, but it will help you to both identify and remove > >>> any > >>> hijackware/spyware with assistance from an expert. **Post your log to > >>> http://aumha.net/viewforum.php?f=30, > >>> http://forums.spybot.info/forumdisplay.php?f=22, > >>> http://castlecops.com/forum67.html, or other appropriate forums for > >>> review > >>> by an expert in such matters, not here.** > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ > > > bryan wrote: > > Sorry for the delay in my follow-up. In addition to the Kaspersky scans, I > > scanned with Bit Defender's on-line scanner, Ad-Aware and HijackThis. All > > scans were clean. If you can think of any more ideas it would be greatly > > appreciated. Thank you again for your assistance. > > > > "bryan" wrote: > > > >> I did a full scan and a rootkit scan with Kaspersky, both of which found > >> no > >> problems. I will take your advice and do other research including > >> hijackthis and some on-line scanners (I understand Panda has a good > >> on-line scanner) along with the suggestions in your links. I will post > >> back with the results hopefully within the next day or so depending on > >> whether I need to get Kaspersky tech support involved. > >> Thank you very much for your diligent help and timely responses. Your > >> expertise is always greatly appreciated. > >> > >> Regards, > >> B > >> > >> "PA Bear [MS MVP]" wrote: > >> > >>> Deleting the SoftwareDistribution folder could not /possibly/ have > >>> caused > >>> any problems with KIS, Bryan. > >>> > >>> Unexplained computer behavior may be caused by deceptive software > >>> http://support.microsoft.com/kb/827315 > >>> > >>> Run a /thorough/ check for hijackware, including posting your hijackthis > >>> log to an appropriate forum. > >>> > >>> Checking for/Help with Hijackware > >>> http://aumha.org/a/parasite.htm > >>> http://aumha.org/a/quickfix.htm > >>> http://aumha.net/viewtopic.php?t=5878 > >>> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction > >>> http://mvps.org/winhelp2002/unwanted.htm > >>> http://inetexplorer.mvps.org/data/prevention.htm > >>> http://inetexplorer.mvps.org/tshoot.html > >>> http://www.mvps.org/sramesh2k/Malware_Defence.htm > >>> http://defendingyourmachine2.blogspot.com/ > >>> http://www.elephantboycomputers.com/page2.html#Removing_Malware > >>> > >>> When all else fails, HijackThis v2.0.2 > >>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use > >>> (in conjuction with some other utilities). HijackThis will NOT fix > >>> anything on its own, but it will help you to both identify and remove > >>> any > >>> hijackware/spyware with assistance from an expert. **Post your log to > >>> http://aumha.net/viewforum.php?f=30, > >>> http://forums.spybot.info/forumdisplay.php?f=22, > >>> http://castlecops.com/forum67.html, or other appropriate forums for > >>> review > >>> by an expert in such matters, not here.** > >>> > >>> If the procedures look too complex - and there is no shame in admitting > >>> this isn't your cup of tea - take the machine to a local, reputable and > >>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair > >>> shop. > >>> -- > >>> ~Robear Dyer (PA Bear) > >>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > >>> AumHa VSOP & Admin http://aumha.net > >>> DTS-L http://dts-l.net/ > >>> > >>> > >>> bryan wrote: > >>>> This seems to have killed my AV. Here is what happened: after deleting > >>>> the > >>>> folder and restarting Auto Update service, the icon disappeared. I > >>>> decided to reboot my pc to make sure the notification icon would not > >>>> reappear. When > >>>> I rebooted, Kaspersky Internet Security (AV, firewall etc) was dead > >>>> saying the databases were corrupt. I could not restart Kaspersky so I > >>>> tried to restore the folder from my recycle bin which also failed. I > >>>> quickly went to > >>>> a restore point which I thankfully created yesterday and everything > >>>> (including the notification icon) came up. Any idea what happened? > >>>> > >>>> "PA Bear [MS MVP]" wrote: > >>>>> Just follow the directions, Bryan. > >>>>> > >>>>> I'm asking you to delete C:\Windows\SoftwareDistribution <=this > >>>>> folder, > >>>>> only, and not just its contents. > >>>>> > >>>>> > >>>>> bryan wrote: > >>>>>> Sorry PA Bear: in addition to my question above, should I delete the > >>>>>> entire > >>>>>> folder or just delete the contents of the folder leaving it blank. > >>>>>> > >>>>>>> There is a softwaredistribution folder in c:\windows and also in > >>>>>>> c:\windows\system32. Just want to be sure which one I should delete. > >>>>>>> Maybe > >>>>>>> I should copy it to a dvd first? > >>>>>>> > >>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>> 1. Stop the Automatic Updates service: > >>>>>>>> > >>>>>>>> Start > Run > (type in) services.msc > [OK] > >>>>>>>> Double-click Automatic Updates > Click on Stop > >>>>>>>> (Stopping the service will take a moment) > >>>>>>>> > >>>>>>>> NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder > >>>>>>>> (typically > >>>>>>>> C:\Windows\SoftwareDistribution). > >>>>>>>> > >>>>>>>> 3. Start the Automatic Updates service: > >>>>>>>> > >>>>>>>> Start > Run > (type in) services.msc > [OK] > >>>>>>>> Double-click Automatic Updates > Click on Start > >>>>>>>> (Starting the service will take a moment) > >>>>>>>> > >>>>>>>> NB: Deleting the Software Distribution folder will also delete your > >>>>>>>> Update > >>>>>>>> History at Windows Update website (which is not a big deal). > >>>>>>>> > >>>>>>>> > >>>>>>>> bryan wrote: > >>>>>>>>> It is set to notify only, do not download. > >>>>>>>>> > >>>>>>>>>> Is your Automatic Updates setting (still) "Download but Notify" > >>>>>>>>>> or > >>>>>>>>>> "Notify > >>>>>>>>>> Only"? > >>>>>>>>>>>> bryan wrote: > >>>>>>>>>>> I followed your instructions and sp3 is still being offered. As > >>>>>>>>>>> soon > >>>>>>>>>>> as > >>>>>>>>>>> I > >>>>>>>>>>> re-enabled auto update (step 3), the icon popped up again in > >>>>>>>>>>> systra. > >>>>>>>>>>> > >>>>>>>>>>> I will take your advice and download the root certificates > >>>>>>>>>>> update. > >>>>>>>>>>> > >>>>>>>>>>> Thanks for hanging in with me. > >>>>>>>>>>> > >>>>>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>>>>> WinXP SP3 was released to Windows Update the first week of May. > >>>>>>>>>>>> For > >>>>>>>>>>>> a > >>>>>>>>>>>> very > >>>>>>>>>>>> brief period, SP3 was then being offered to users who had > >>>>>>>>>>>> Automatic > >>>>>>>>>>>> Update > >>>>>>>>>>>> (AU) configured to 'Download But Notify' or 'Notify Only' > >>>>>>>>>>>> setting. After > >>>>>>>>>>>> its release to AU on 10 July, it's being offered to all WinXP > >>>>>>>>>>>> SP2 > >>>>>>>>>>>> users who > >>>>>>>>>>>> have AU enabled. > >>>>>>>>>>>> > >>>>>>>>>>>> Try this: > >>>>>>>>>>>> > >>>>>>>>>>>> 1. Stop the Automatic Updates service: > >>>>>>>>>>>> > >>>>>>>>>>>> Start > Run > (type in) services.msc > [OK] > >>>>>>>>>>>> Double-click Automatic Updates > Click on Stop > >>>>>>>>>>>> (Stopping the service will take a moment) > >>>>>>>>>>>> > >>>>>>>>>>>> 2. Delete the contents of the Download folder: > >>>>>>>>>>>> > >>>>>>>>>>>> Start > Run > (type in) %windir%\SoftwareDistribution > [OK] > >>>>>>>>>>>> Open the Download folder and delete its contents > >>>>>>>>>>>> Close the window. > >>>>>>>>>>>> > >>>>>>>>>>>> 3. Start the Automatic Updates service: > >>>>>>>>>>>> > >>>>>>>>>>>> Start > Run > (type in) services.msc > [OK] > >>>>>>>>>>>> Double-click Automatic Updates > Click on Start > >>>>>>>>>>>> (Starting the service will take a moment) > >>>>>>>>>>>> > >>>>>>>>>>>> 4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and > >>>>>>>>>>>> scan > >>>>>>>>>>>> for > >>>>>>>>>>>> updates | Tell me if SP3 is offered? > >>>>>>>>>>>> > >>>>>>>>>>>> Tip: After doing the CUSTOM scan at Windows Update, see if the > >>>>>>>>>>>> OPTIONAL UPDATE category offers a Root Certificates Update. If > >>>>>>>>>>>> so, > >>>>>>>>>>>> install it to > >>>>>>>>>>>> take full advantage of IE7's enhanced security. > >>>>>>>>>>>> > >>>>>>>>>>>> Tip: Configure KAV *not* to monitor or scan > >>>>>>>>>>>> %windir%\SoftwareDistribution > >>>>>>>>>>>> <=this folder (typically, C:\Windows\SoftwareDistribution). > >>>>>>>>>>>> -- > >>>>>>>>>>>> ~Robear Dyer (PA Bear) > >>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since > >>>>>>>>>>>> 2002 AumHa VSOP & Admin http://aumha.net > >>>>>>>>>>>> DTS-L http://dts-l.net/ > >>>>>>>>>>>> > >>>>>>>>>>>> > >>>>>>>>>>>> bryan wrote: > >>>>>>>>>>>>> I forgot to mention that I tried disabling auto update and > >>>>>>>>>>>>> rebooting > >>>>>>>>>>>>> but > >>>>>>>>>>>>> the > >>>>>>>>>>>>> problem persists. Thanks anyway. > >>>>>>>>>>>>> > >>>>>>>>>>>>>> Thank you again for your assistance. The update history shows > >>>>>>>>>>>>>> that > >>>>>>>>>>>>>> all > >>>>>>>>>>>>>> critical updates were downloaded successfully for July. In > >>>>>>>>>>>>>> fact, I > >>>>>>>>>>>>>> cannot > >>>>>>>>>>>>>> remember having a problem with any microsoft update (I > >>>>>>>>>>>>>> download > >>>>>>>>>>>>>> them > >>>>>>>>>>>>>> myself > >>>>>>>>>>>>>> each month and check to be sure that they download > >>>>>>>>>>>>>> successfully). > >>>>>>>>>>>>>> Your > >>>>>>>>>>>>>> comment regarding SP3 being released to the Microsoft update > >>>>>>>>>>>>>> site > >>>>>>>>>>>>>> July > >>>>>>>>>>>>>> 10 > >>>>>>>>>>>>>> surprised me. I started seeing the option to download SP3 > >>>>>>>>>>>>>> back > >>>>>>>>>>>>>> in > >>>>>>>>>>>>>> May. > >>>>>>>>>>>>>> My > >>>>>>>>>>>>>> problem with the notification icon began last week so I am > >>>>>>>>>>>>>> under the > >>>>>>>>>>>>>> assumption that this problem is not caused by the > >>>>>>>>>>>>>> availability > >>>>>>>>>>>>>> of > >>>>>>>>>>>>>> SP3. > >>>>>>>>>>>>>> I > >>>>>>>>>>>>>> prefer to wait with SP3 until the bugs are worked out. > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>>>>>>>> Check your WindowsUpdate.log or your Update History at > >>>>>>>>>>>>>>> Windows > >>>>>>>>>>>>>>> Update > >>>>>>>>>>>>>>> website and tell us if all of the Jul-08 updates actually > >>>>>>>>>>>>>>> installed. > >>>>>>>>>>>>>>> > >>>>>>>>>>>>>>> Also be aware that WinXP SP3 was released to Automatic > >>>>>>>>>>>>>>> Updates > >>>>>>>>>>>>>>> on > >>>>>>>>>>>>>>> 10 Jul-08. While you can opt not to download/install it, you > >>>>>>>>>>>>>>> cannot > >>>>>>>>>>>>>>> "hide" > >>>>>>>>>>>>>>> it. > >>>>>>>>>>>>>>> > >>>>>>>>>>>>>>> bryan wrote: > >>>>>>>>>>>>>>>> Thanks for your reply. I am not using Windows Defender > >>>>>>>>>>>>>>>> (never > >>>>>>>>>>>>>>>> have). > >>>>>>>>>>>>>>>> MS > >>>>>>>>>>>>>>>> Auto > >>>>>>>>>>>>>>>> Updates is set to notify me of updates only. I do not want > >>>>>>>>>>>>>>>> the updates > >>>>>>>>>>>>>>>> downloaded at any time. I prefer to review them first and > >>>>>>>>>>>>>>>> then download > >>>>>>>>>>>>>>>> them > >>>>>>>>>>>>>>>> myself. I have always done it in this manner and never had > >>>>>>>>>>>>>>>> a > >>>>>>>>>>>>>>>> problem. > >>>>>>>>>>>>>>>> Even though there are no critical updates, the yellow icon > >>>>>>>>>>>>>>>> in > >>>>>>>>>>>>>>>> systrary > >>>>>>>>>>>>>>>> STILL will not go away. > >>>>>>>>>>>>>>>> > >>>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>>>>>>>>>> Is Windows Defender installed? > >>>>>>>>>>>>>>>>> > >>>>>>>>>>>>>>>>> Is Automatic Updates enabled? > >>>>>>>>>>>>>>>>> > >>>>>>>>>>>>>>>>> Tip: Temporarily disable real-time protection by your > >>>>>>>>>>>>>>>>> anti-virus > >>>>>>>>>>>>>>>>> and/or > >>>>>>>>>>>>>>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, > >>>>>>>>>>>>>>>>> Spybot
Guest PA Bear [MS MVP] Posted July 28, 2008 Posted July 28, 2008 Re: Security Updates NOT waiting Link to your thread, please? bryan wrote: > I ran/posted to aumha with their special programs. They found no problems. > > "PA Bear [MS MVP]" wrote: > >> HijackThis doesn't "scan" or "fix" anything. >> >> Repost: >>>>> When all else fails, HijackThis v2.0.2 >>>>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to >>>>> use >>>>> (in conjuction with some other utilities). HijackThis will NOT fix >>>>> anything on its own, but it will help you to both identify and remove >>>>> any >>>>> hijackware/spyware with assistance from an expert. **Post your log to >>>>> http://aumha.net/viewforum.php?f=30, >>>>> http://forums.spybot.info/forumdisplay.php?f=22, >>>>> http://castlecops.com/forum67.html, or other appropriate forums for >>>>> review >>>>> by an expert in such matters, not here.** >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >> AumHa VSOP & Admin http://aumha.net >> DTS-L http://dts-l.net/ >> >> >> bryan wrote: >>> Sorry for the delay in my follow-up. In addition to the Kaspersky scans, >>> I >>> scanned with Bit Defender's on-line scanner, Ad-Aware and HijackThis. >>> All >>> scans were clean. If you can think of any more ideas it would be greatly >>> appreciated. Thank you again for your assistance. >>> >>> "bryan" wrote: >>> >>>> I did a full scan and a rootkit scan with Kaspersky, both of which >>>> found >>>> no >>>> problems. I will take your advice and do other research including >>>> hijackthis and some on-line scanners (I understand Panda has a good >>>> on-line scanner) along with the suggestions in your links. I will post >>>> back with the results hopefully within the next day or so depending on >>>> whether I need to get Kaspersky tech support involved. >>>> Thank you very much for your diligent help and timely responses. Your >>>> expertise is always greatly appreciated. >>>> >>>> Regards, >>>> B >>>> >>>> "PA Bear [MS MVP]" wrote: >>>> >>>>> Deleting the SoftwareDistribution folder could not /possibly/ have >>>>> caused >>>>> any problems with KIS, Bryan. >>>>> >>>>> Unexplained computer behavior may be caused by deceptive software >>>>> http://support.microsoft.com/kb/827315 >>>>> >>>>> Run a /thorough/ check for hijackware, including posting your >>>>> hijackthis >>>>> log to an appropriate forum. >>>>> >>>>> Checking for/Help with Hijackware >>>>> http://aumha.org/a/parasite.htm >>>>> http://aumha.org/a/quickfix.htm >>>>> http://aumha.net/viewtopic.php?t=5878 >>>>> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction >>>>> http://mvps.org/winhelp2002/unwanted.htm >>>>> http://inetexplorer.mvps.org/data/prevention.htm >>>>> http://inetexplorer.mvps.org/tshoot.html >>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm >>>>> http://defendingyourmachine2.blogspot.com/ >>>>> http://www.elephantboycomputers.com/page2.html#Removing_Malware >>>>> >>>>> When all else fails, HijackThis v2.0.2 >>>>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to >>>>> use >>>>> (in conjuction with some other utilities). HijackThis will NOT fix >>>>> anything on its own, but it will help you to both identify and remove >>>>> any >>>>> hijackware/spyware with assistance from an expert. **Post your log to >>>>> http://aumha.net/viewforum.php?f=30, >>>>> http://forums.spybot.info/forumdisplay.php?f=22, >>>>> http://castlecops.com/forum67.html, or other appropriate forums for >>>>> review >>>>> by an expert in such matters, not here.** >>>>> >>>>> If the procedures look too complex - and there is no shame in >>>>> admitting >>>>> this isn't your cup of tea - take the machine to a local, reputable >>>>> and >>>>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair >>>>> shop. >>>>> -- >>>>> ~Robear Dyer (PA Bear) >>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >>>>> AumHa VSOP & Admin http://aumha.net >>>>> DTS-L http://dts-l.net/ >>>>> >>>>> >>>>> bryan wrote: >>>>>> This seems to have killed my AV. Here is what happened: after >>>>>> deleting >>>>>> the >>>>>> folder and restarting Auto Update service, the icon disappeared. I >>>>>> decided to reboot my pc to make sure the notification icon would not >>>>>> reappear. When >>>>>> I rebooted, Kaspersky Internet Security (AV, firewall etc) was dead >>>>>> saying the databases were corrupt. I could not restart Kaspersky so I >>>>>> tried to restore the folder from my recycle bin which also failed. I >>>>>> quickly went to >>>>>> a restore point which I thankfully created yesterday and everything >>>>>> (including the notification icon) came up. Any idea what happened? >>>>>> >>>>>> "PA Bear [MS MVP]" wrote: >>>>>>> Just follow the directions, Bryan. >>>>>>> >>>>>>> I'm asking you to delete C:\Windows\SoftwareDistribution <=this >>>>>>> folder, >>>>>>> only, and not just its contents. >>>>>>> >>>>>>> >>>>>>> bryan wrote: >>>>>>>> Sorry PA Bear: in addition to my question above, should I delete >>>>>>>> the >>>>>>>> entire >>>>>>>> folder or just delete the contents of the folder leaving it blank. >>>>>>>> >>>>>>>>> There is a softwaredistribution folder in c:\windows and also in >>>>>>>>> c:\windows\system32. Just want to be sure which one I should >>>>>>>>> delete. >>>>>>>>> Maybe >>>>>>>>> I should copy it to a dvd first? >>>>>>>>> >>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>> 1. Stop the Automatic Updates service: >>>>>>>>>> >>>>>>>>>> Start > Run > (type in) services.msc > [OK] >>>>>>>>>> Double-click Automatic Updates > Click on Stop >>>>>>>>>> (Stopping the service will take a moment) >>>>>>>>>> >>>>>>>>>> NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder >>>>>>>>>> (typically >>>>>>>>>> C:\Windows\SoftwareDistribution). >>>>>>>>>> >>>>>>>>>> 3. Start the Automatic Updates service: >>>>>>>>>> >>>>>>>>>> Start > Run > (type in) services.msc > [OK] >>>>>>>>>> Double-click Automatic Updates > Click on Start >>>>>>>>>> (Starting the service will take a moment) >>>>>>>>>> >>>>>>>>>> NB: Deleting the Software Distribution folder will also delete >>>>>>>>>> your >>>>>>>>>> Update >>>>>>>>>> History at Windows Update website (which is not a big deal). >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> bryan wrote: >>>>>>>>>>> It is set to notify only, do not download. >>>>>>>>>>> >>>>>>>>>>>> Is your Automatic Updates setting (still) "Download but Notify" >>>>>>>>>>>> or >>>>>>>>>>>> "Notify >>>>>>>>>>>> Only"? >>>>>>>>>>>>>> bryan wrote: >>>>>>>>>>>>> I followed your instructions and sp3 is still being offered. >>>>>>>>>>>>> As >>>>>>>>>>>>> soon >>>>>>>>>>>>> as >>>>>>>>>>>>> I >>>>>>>>>>>>> re-enabled auto update (step 3), the icon popped up again in >>>>>>>>>>>>> systra. >>>>>>>>>>>>> >>>>>>>>>>>>> I will take your advice and download the root certificates >>>>>>>>>>>>> update. >>>>>>>>>>>>> >>>>>>>>>>>>> Thanks for hanging in with me. >>>>>>>>>>>>> >>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>> WinXP SP3 was released to Windows Update the first week of >>>>>>>>>>>>>> May. >>>>>>>>>>>>>> For >>>>>>>>>>>>>> a >>>>>>>>>>>>>> very >>>>>>>>>>>>>> brief period, SP3 was then being offered to users who had >>>>>>>>>>>>>> Automatic >>>>>>>>>>>>>> Update >>>>>>>>>>>>>> (AU) configured to 'Download But Notify' or 'Notify Only' >>>>>>>>>>>>>> setting. After >>>>>>>>>>>>>> its release to AU on 10 July, it's being offered to all WinXP >>>>>>>>>>>>>> SP2 >>>>>>>>>>>>>> users who >>>>>>>>>>>>>> have AU enabled. >>>>>>>>>>>>>> >>>>>>>>>>>>>> Try this: >>>>>>>>>>>>>> >>>>>>>>>>>>>> 1. Stop the Automatic Updates service: >>>>>>>>>>>>>> >>>>>>>>>>>>>> Start > Run > (type in) services.msc > [OK] >>>>>>>>>>>>>> Double-click Automatic Updates > Click on Stop >>>>>>>>>>>>>> (Stopping the service will take a moment) >>>>>>>>>>>>>> >>>>>>>>>>>>>> 2. Delete the contents of the Download folder: >>>>>>>>>>>>>> >>>>>>>>>>>>>> Start > Run > (type in) %windir%\SoftwareDistribution > [OK] >>>>>>>>>>>>>> Open the Download folder and delete its contents >>>>>>>>>>>>>> Close the window. >>>>>>>>>>>>>> >>>>>>>>>>>>>> 3. Start the Automatic Updates service: >>>>>>>>>>>>>> >>>>>>>>>>>>>> Start > Run > (type in) services.msc > [OK] >>>>>>>>>>>>>> Double-click Automatic Updates > Click on Start >>>>>>>>>>>>>> (Starting the service will take a moment) >>>>>>>>>>>>>> >>>>>>>>>>>>>> 4. Go to http://windowsupdate.microsoft.com | Select CUSTOM >>>>>>>>>>>>>> and >>>>>>>>>>>>>> scan >>>>>>>>>>>>>> for >>>>>>>>>>>>>> updates | Tell me if SP3 is offered? >>>>>>>>>>>>>> >>>>>>>>>>>>>> Tip: After doing the CUSTOM scan at Windows Update, see if >>>>>>>>>>>>>> the >>>>>>>>>>>>>> OPTIONAL UPDATE category offers a Root Certificates Update. >>>>>>>>>>>>>> If >>>>>>>>>>>>>> so, >>>>>>>>>>>>>> install it to >>>>>>>>>>>>>> take full advantage of IE7's enhanced security. >>>>>>>>>>>>>> >>>>>>>>>>>>>> Tip: Configure KAV *not* to monitor or scan >>>>>>>>>>>>>> %windir%\SoftwareDistribution >>>>>>>>>>>>>> <=this folder (typically, C:\Windows\SoftwareDistribution). >>>>>>>>>>>>>> -- >>>>>>>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since >>>>>>>>>>>>>> 2002 AumHa VSOP & Admin http://aumha.net >>>>>>>>>>>>>> DTS-L http://dts-l.net/ >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>>> bryan wrote: >>>>>>>>>>>>>>> I forgot to mention that I tried disabling auto update and >>>>>>>>>>>>>>> rebooting >>>>>>>>>>>>>>> but >>>>>>>>>>>>>>> the >>>>>>>>>>>>>>> problem persists. Thanks anyway. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Thank you again for your assistance. The update history >>>>>>>>>>>>>>>> shows >>>>>>>>>>>>>>>> that >>>>>>>>>>>>>>>> all >>>>>>>>>>>>>>>> critical updates were downloaded successfully for July. In >>>>>>>>>>>>>>>> fact, I >>>>>>>>>>>>>>>> cannot >>>>>>>>>>>>>>>> remember having a problem with any microsoft update (I >>>>>>>>>>>>>>>> download >>>>>>>>>>>>>>>> them >>>>>>>>>>>>>>>> myself >>>>>>>>>>>>>>>> each month and check to be sure that they download >>>>>>>>>>>>>>>> successfully). >>>>>>>>>>>>>>>> Your >>>>>>>>>>>>>>>> comment regarding SP3 being released to the Microsoft >>>>>>>>>>>>>>>> update >>>>>>>>>>>>>>>> site >>>>>>>>>>>>>>>> July >>>>>>>>>>>>>>>> 10 >>>>>>>>>>>>>>>> surprised me. I started seeing the option to download SP3 >>>>>>>>>>>>>>>> back >>>>>>>>>>>>>>>> in >>>>>>>>>>>>>>>> May. >>>>>>>>>>>>>>>> My >>>>>>>>>>>>>>>> problem with the notification icon began last week so I am >>>>>>>>>>>>>>>> under the >>>>>>>>>>>>>>>> assumption that this problem is not caused by the >>>>>>>>>>>>>>>> availability >>>>>>>>>>>>>>>> of >>>>>>>>>>>>>>>> SP3. >>>>>>>>>>>>>>>> I >>>>>>>>>>>>>>>> prefer to wait with SP3 until the bugs are worked out. >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>>>>> Check your WindowsUpdate.log or your Update History at >>>>>>>>>>>>>>>>> Windows >>>>>>>>>>>>>>>>> Update >>>>>>>>>>>>>>>>> website and tell us if all of the Jul-08 updates actually >>>>>>>>>>>>>>>>> installed. >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> Also be aware that WinXP SP3 was released to Automatic >>>>>>>>>>>>>>>>> Updates >>>>>>>>>>>>>>>>> on >>>>>>>>>>>>>>>>> 10 Jul-08. While you can opt not to download/install it, >>>>>>>>>>>>>>>>> you >>>>>>>>>>>>>>>>> cannot >>>>>>>>>>>>>>>>> "hide" >>>>>>>>>>>>>>>>> it. >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> bryan wrote: >>>>>>>>>>>>>>>>>> Thanks for your reply. I am not using Windows Defender >>>>>>>>>>>>>>>>>> (never >>>>>>>>>>>>>>>>>> have). >>>>>>>>>>>>>>>>>> MS >>>>>>>>>>>>>>>>>> Auto >>>>>>>>>>>>>>>>>> Updates is set to notify me of updates only. I do not >>>>>>>>>>>>>>>>>> want >>>>>>>>>>>>>>>>>> the updates >>>>>>>>>>>>>>>>>> downloaded at any time. I prefer to review them first and >>>>>>>>>>>>>>>>>> then download >>>>>>>>>>>>>>>>>> them >>>>>>>>>>>>>>>>>> myself. I have always done it in this manner and never >>>>>>>>>>>>>>>>>> had >>>>>>>>>>>>>>>>>> a >>>>>>>>>>>>>>>>>> problem. >>>>>>>>>>>>>>>>>> Even though there are no critical updates, the yellow >>>>>>>>>>>>>>>>>> icon >>>>>>>>>>>>>>>>>> in >>>>>>>>>>>>>>>>>> systrary >>>>>>>>>>>>>>>>>> STILL will not go away. >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>>>>>>> Is Windows Defender installed? >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> Is Automatic Updates enabled? >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> Tip: Temporarily disable real-time protection by your >>>>>>>>>>>>>>>>>>> anti-virus >>>>>>>>>>>>>>>>>>> and/or >>>>>>>>>>>>>>>>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, >>>>>>>>>>>>>>>>>>> Spybot
Guest bryan Posted July 28, 2008 Posted July 28, 2008 Re: Security Updates NOT waiting Here it is: http://aumha.net/viewtopic.php?f=30&t=34992&sid=65cc86f3db4c134f400fbf22456ca0bc Thank you again PA Bear "PA Bear [MS MVP]" wrote: > Link to your thread, please? > > bryan wrote: > > I ran/posted to aumha with their special programs. They found no problems. > > > > "PA Bear [MS MVP]" wrote: > > > >> HijackThis doesn't "scan" or "fix" anything. > >> > >> Repost: > >>>>> When all else fails, HijackThis v2.0.2 > >>>>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to > >>>>> use > >>>>> (in conjuction with some other utilities). HijackThis will NOT fix > >>>>> anything on its own, but it will help you to both identify and remove > >>>>> any > >>>>> hijackware/spyware with assistance from an expert. **Post your log to > >>>>> http://aumha.net/viewforum.php?f=30, > >>>>> http://forums.spybot.info/forumdisplay.php?f=22, > >>>>> http://castlecops.com/forum67.html, or other appropriate forums for > >>>>> review > >>>>> by an expert in such matters, not here.** > >> -- > >> ~Robear Dyer (PA Bear) > >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > >> AumHa VSOP & Admin http://aumha.net > >> DTS-L http://dts-l.net/ > >> > >> > >> bryan wrote: > >>> Sorry for the delay in my follow-up. In addition to the Kaspersky scans, > >>> I > >>> scanned with Bit Defender's on-line scanner, Ad-Aware and HijackThis. > >>> All > >>> scans were clean. If you can think of any more ideas it would be greatly > >>> appreciated. Thank you again for your assistance. > >>> > >>> "bryan" wrote: > >>> > >>>> I did a full scan and a rootkit scan with Kaspersky, both of which > >>>> found > >>>> no > >>>> problems. I will take your advice and do other research including > >>>> hijackthis and some on-line scanners (I understand Panda has a good > >>>> on-line scanner) along with the suggestions in your links. I will post > >>>> back with the results hopefully within the next day or so depending on > >>>> whether I need to get Kaspersky tech support involved. > >>>> Thank you very much for your diligent help and timely responses. Your > >>>> expertise is always greatly appreciated. > >>>> > >>>> Regards, > >>>> B > >>>> > >>>> "PA Bear [MS MVP]" wrote: > >>>> > >>>>> Deleting the SoftwareDistribution folder could not /possibly/ have > >>>>> caused > >>>>> any problems with KIS, Bryan. > >>>>> > >>>>> Unexplained computer behavior may be caused by deceptive software > >>>>> http://support.microsoft.com/kb/827315 > >>>>> > >>>>> Run a /thorough/ check for hijackware, including posting your > >>>>> hijackthis > >>>>> log to an appropriate forum. > >>>>> > >>>>> Checking for/Help with Hijackware > >>>>> http://aumha.org/a/parasite.htm > >>>>> http://aumha.org/a/quickfix.htm > >>>>> http://aumha.net/viewtopic.php?t=5878 > >>>>> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction > >>>>> http://mvps.org/winhelp2002/unwanted.htm > >>>>> http://inetexplorer.mvps.org/data/prevention.htm > >>>>> http://inetexplorer.mvps.org/tshoot.html > >>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm > >>>>> http://defendingyourmachine2.blogspot.com/ > >>>>> http://www.elephantboycomputers.com/page2.html#Removing_Malware > >>>>> > >>>>> When all else fails, HijackThis v2.0.2 > >>>>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to > >>>>> use > >>>>> (in conjuction with some other utilities). HijackThis will NOT fix > >>>>> anything on its own, but it will help you to both identify and remove > >>>>> any > >>>>> hijackware/spyware with assistance from an expert. **Post your log to > >>>>> http://aumha.net/viewforum.php?f=30, > >>>>> http://forums.spybot.info/forumdisplay.php?f=22, > >>>>> http://castlecops.com/forum67.html, or other appropriate forums for > >>>>> review > >>>>> by an expert in such matters, not here.** > >>>>> > >>>>> If the procedures look too complex - and there is no shame in > >>>>> admitting > >>>>> this isn't your cup of tea - take the machine to a local, reputable > >>>>> and > >>>>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair > >>>>> shop. > >>>>> -- > >>>>> ~Robear Dyer (PA Bear) > >>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > >>>>> AumHa VSOP & Admin http://aumha.net > >>>>> DTS-L http://dts-l.net/ > >>>>> > >>>>> > >>>>> bryan wrote: > >>>>>> This seems to have killed my AV. Here is what happened: after > >>>>>> deleting > >>>>>> the > >>>>>> folder and restarting Auto Update service, the icon disappeared. I > >>>>>> decided to reboot my pc to make sure the notification icon would not > >>>>>> reappear. When > >>>>>> I rebooted, Kaspersky Internet Security (AV, firewall etc) was dead > >>>>>> saying the databases were corrupt. I could not restart Kaspersky so I > >>>>>> tried to restore the folder from my recycle bin which also failed. I > >>>>>> quickly went to > >>>>>> a restore point which I thankfully created yesterday and everything > >>>>>> (including the notification icon) came up. Any idea what happened? > >>>>>> > >>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>> Just follow the directions, Bryan. > >>>>>>> > >>>>>>> I'm asking you to delete C:\Windows\SoftwareDistribution <=this > >>>>>>> folder, > >>>>>>> only, and not just its contents. > >>>>>>> > >>>>>>> > >>>>>>> bryan wrote: > >>>>>>>> Sorry PA Bear: in addition to my question above, should I delete > >>>>>>>> the > >>>>>>>> entire > >>>>>>>> folder or just delete the contents of the folder leaving it blank. > >>>>>>>> > >>>>>>>>> There is a softwaredistribution folder in c:\windows and also in > >>>>>>>>> c:\windows\system32. Just want to be sure which one I should > >>>>>>>>> delete. > >>>>>>>>> Maybe > >>>>>>>>> I should copy it to a dvd first? > >>>>>>>>> > >>>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>>> 1. Stop the Automatic Updates service: > >>>>>>>>>> > >>>>>>>>>> Start > Run > (type in) services.msc > [OK] > >>>>>>>>>> Double-click Automatic Updates > Click on Stop > >>>>>>>>>> (Stopping the service will take a moment) > >>>>>>>>>> > >>>>>>>>>> NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder > >>>>>>>>>> (typically > >>>>>>>>>> C:\Windows\SoftwareDistribution). > >>>>>>>>>> > >>>>>>>>>> 3. Start the Automatic Updates service: > >>>>>>>>>> > >>>>>>>>>> Start > Run > (type in) services.msc > [OK] > >>>>>>>>>> Double-click Automatic Updates > Click on Start > >>>>>>>>>> (Starting the service will take a moment) > >>>>>>>>>> > >>>>>>>>>> NB: Deleting the Software Distribution folder will also delete > >>>>>>>>>> your > >>>>>>>>>> Update > >>>>>>>>>> History at Windows Update website (which is not a big deal). > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> bryan wrote: > >>>>>>>>>>> It is set to notify only, do not download. > >>>>>>>>>>> > >>>>>>>>>>>> Is your Automatic Updates setting (still) "Download but Notify" > >>>>>>>>>>>> or > >>>>>>>>>>>> "Notify > >>>>>>>>>>>> Only"? > >>>>>>>>>>>>>> bryan wrote: > >>>>>>>>>>>>> I followed your instructions and sp3 is still being offered. > >>>>>>>>>>>>> As > >>>>>>>>>>>>> soon > >>>>>>>>>>>>> as > >>>>>>>>>>>>> I > >>>>>>>>>>>>> re-enabled auto update (step 3), the icon popped up again in > >>>>>>>>>>>>> systra. > >>>>>>>>>>>>> > >>>>>>>>>>>>> I will take your advice and download the root certificates > >>>>>>>>>>>>> update. > >>>>>>>>>>>>> > >>>>>>>>>>>>> Thanks for hanging in with me. > >>>>>>>>>>>>> > >>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>>>>>>> WinXP SP3 was released to Windows Update the first week of > >>>>>>>>>>>>>> May. > >>>>>>>>>>>>>> For > >>>>>>>>>>>>>> a > >>>>>>>>>>>>>> very > >>>>>>>>>>>>>> brief period, SP3 was then being offered to users who had > >>>>>>>>>>>>>> Automatic > >>>>>>>>>>>>>> Update > >>>>>>>>>>>>>> (AU) configured to 'Download But Notify' or 'Notify Only' > >>>>>>>>>>>>>> setting. After > >>>>>>>>>>>>>> its release to AU on 10 July, it's being offered to all WinXP > >>>>>>>>>>>>>> SP2 > >>>>>>>>>>>>>> users who > >>>>>>>>>>>>>> have AU enabled. > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> Try this: > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> 1. Stop the Automatic Updates service: > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> Start > Run > (type in) services.msc > [OK] > >>>>>>>>>>>>>> Double-click Automatic Updates > Click on Stop > >>>>>>>>>>>>>> (Stopping the service will take a moment) > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> 2. Delete the contents of the Download folder: > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> Start > Run > (type in) %windir%\SoftwareDistribution > [OK] > >>>>>>>>>>>>>> Open the Download folder and delete its contents > >>>>>>>>>>>>>> Close the window. > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> 3. Start the Automatic Updates service: > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> Start > Run > (type in) services.msc > [OK] > >>>>>>>>>>>>>> Double-click Automatic Updates > Click on Start > >>>>>>>>>>>>>> (Starting the service will take a moment) > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> 4. Go to http://windowsupdate.microsoft.com | Select CUSTOM > >>>>>>>>>>>>>> and > >>>>>>>>>>>>>> scan > >>>>>>>>>>>>>> for > >>>>>>>>>>>>>> updates | Tell me if SP3 is offered? > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> Tip: After doing the CUSTOM scan at Windows Update, see if > >>>>>>>>>>>>>> the > >>>>>>>>>>>>>> OPTIONAL UPDATE category offers a Root Certificates Update. > >>>>>>>>>>>>>> If > >>>>>>>>>>>>>> so, > >>>>>>>>>>>>>> install it to > >>>>>>>>>>>>>> take full advantage of IE7's enhanced security. > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> Tip: Configure KAV *not* to monitor or scan > >>>>>>>>>>>>>> %windir%\SoftwareDistribution > >>>>>>>>>>>>>> <=this folder (typically, C:\Windows\SoftwareDistribution). > >>>>>>>>>>>>>> -- > >>>>>>>>>>>>>> ~Robear Dyer (PA Bear) > >>>>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since > >>>>>>>>>>>>>> 2002 AumHa VSOP & Admin http://aumha.net > >>>>>>>>>>>>>> DTS-L http://dts-l.net/ > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> bryan wrote: > >>>>>>>>>>>>>>> I forgot to mention that I tried disabling auto update and > >>>>>>>>>>>>>>> rebooting > >>>>>>>>>>>>>>> but > >>>>>>>>>>>>>>> the > >>>>>>>>>>>>>>> problem persists. Thanks anyway. > >>>>>>>>>>>>>>> > >>>>>>>>>>>>>>>> Thank you again for your assistance. The update history > >>>>>>>>>>>>>>>> shows > >>>>>>>>>>>>>>>> that > >>>>>>>>>>>>>>>> all > >>>>>>>>>>>>>>>> critical updates were downloaded successfully for July. In > >>>>>>>>>>>>>>>> fact, I > >>>>>>>>>>>>>>>> cannot > >>>>>>>>>>>>>>>> remember having a problem with any microsoft update (I > >>>>>>>>>>>>>>>> download > >>>>>>>>>>>>>>>> them > >>>>>>>>>>>>>>>> myself > >>>>>>>>>>>>>>>> each month and check to be sure that they download > >>>>>>>>>>>>>>>> successfully). > >>>>>>>>>>>>>>>> Your > >>>>>>>>>>>>>>>> comment regarding SP3 being released to the Microsoft > >>>>>>>>>>>>>>>> update > >>>>>>>>>>>>>>>> site > >>>>>>>>>>>>>>>> July > >>>>>>>>>>>>>>>> 10 > >>>>>>>>>>>>>>>> surprised me. I started seeing the option to download SP3 > >>>>>>>>>>>>>>>> back > >>>>>>>>>>>>>>>> in > >>>>>>>>>>>>>>>> May. > >>>>>>>>>>>>>>>> My > >>>>>>>>>>>>>>>> problem with the notification icon began last week so I am > >>>>>>>>>>>>>>>> under the > >>>>>>>>>>>>>>>> assumption that this problem is not caused by the > >>>>>>>>>>>>>>>> availability > >>>>>>>>>>>>>>>> of > >>>>>>>>>>>>>>>> SP3. > >>>>>>>>>>>>>>>> I > >>>>>>>>>>>>>>>> prefer to wait with SP3 until the bugs are worked out. > >>>>>>>>>>>>>>>> > >>>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>>>>>>>>>> Check your WindowsUpdate.log or your Update History at > >>>>>>>>>>>>>>>>> Windows > >>>>>>>>>>>>>>>>> Update > >>>>>>>>>>>>>>>>> website and tell us if all of the Jul-08 updates actually > >>>>>>>>>>>>>>>>> installed. > >>>>>>>>>>>>>>>>> > >>>>>>>>>>>>>>>>> Also be aware that WinXP SP3 was released to Automatic > >>>>>>>>>>>>>>>>> Updates > >>>>>>>>>>>>>>>>> on > >>>>>>>>>>>>>>>>> 10 Jul-08. While you can opt not to download/install it, > >>>>>>>>>>>>>>>>> you > >>>>>>>>>>>>>>>>> cannot > >>>>>>>>>>>>>>>>> "hide" > >>>>>>>>>>>>>>>>> it. > >>>>>>>>>>>>>>>>> > >>>>>>>>>>>>>>>>> bryan wrote: > >>>>>>>>>>>>>>>>>> Thanks for your reply. I am not using Windows Defender
Guest PA Bear [MS MVP] Posted July 28, 2008 Posted July 28, 2008 Re: Security Updates NOT waiting Thank you. Never in a million years would I have associated "bryan" here with your profile in AumHa Forums. May I assume that Automatic Updates is no longer offering WinXP SP3 for installation and that your problem now is about KIS7 (v321) "crashing"? If so, we're wandering OT for this thread. That being said, have you... => Contacted Kaspersky Support about the problem? => Upgraded to KIS7 v325? => Installed any available LinkScanner updates/upgrades, per Bill's suggestion, or considered uninstalling LinkScanner to see if the crashing continues? => Uninstalled KIS7, rebooted, and installed Avast or AntiVir, per Bill's suggestion, and does your new anti-virus application also "crash"? By any chance had you upgraded to KIS7 from an earlier Kaspersky version (e.g., KIS6)? -- ~PA Bear bryan wrote: > Here it is: > > http://aumha.net/viewtopic.php?f=30&t=34992&sid=65cc86f3db4c134f400fbf22456ca0bc > > Thank you again PA Bear > > "PA Bear [MS MVP]" wrote: > >> Link to your thread, please? >> >> bryan wrote: >>> I ran/posted to aumha with their special programs. They found no >>> problems. >>> >>> "PA Bear [MS MVP]" wrote: >>> >>>> HijackThis doesn't "scan" or "fix" anything. >>>> >>>> Repost: >>>>>>> When all else fails, HijackThis v2.0.2 >>>>>>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to >>>>>>> use >>>>>>> (in conjuction with some other utilities). HijackThis will NOT fix >>>>>>> anything on its own, but it will help you to both identify and >>>>>>> remove >>>>>>> any >>>>>>> hijackware/spyware with assistance from an expert. **Post your log >>>>>>> to >>>>>>> http://aumha.net/viewforum.php?f=30, >>>>>>> http://forums.spybot.info/forumdisplay.php?f=22, >>>>>>> http://castlecops.com/forum67.html, or other appropriate forums for >>>>>>> review >>>>>>> by an expert in such matters, not here.** >>>> -- >>>> ~Robear Dyer (PA Bear) >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >>>> AumHa VSOP & Admin http://aumha.net >>>> DTS-L http://dts-l.net/ >>>> >>>> >>>> bryan wrote: >>>>> Sorry for the delay in my follow-up. In addition to the Kaspersky >>>>> scans, >>>>> I >>>>> scanned with Bit Defender's on-line scanner, Ad-Aware and HijackThis. >>>>> All >>>>> scans were clean. If you can think of any more ideas it would be >>>>> greatly >>>>> appreciated. Thank you again for your assistance. >>>>> >>>>> "bryan" wrote: >>>>> >>>>>> I did a full scan and a rootkit scan with Kaspersky, both of which >>>>>> found >>>>>> no >>>>>> problems. I will take your advice and do other research including >>>>>> hijackthis and some on-line scanners (I understand Panda has a good >>>>>> on-line scanner) along with the suggestions in your links. I will >>>>>> post >>>>>> back with the results hopefully within the next day or so depending >>>>>> on >>>>>> whether I need to get Kaspersky tech support involved. >>>>>> Thank you very much for your diligent help and timely responses. Your >>>>>> expertise is always greatly appreciated. >>>>>> >>>>>> Regards, >>>>>> B >>>>>> >>>>>> "PA Bear [MS MVP]" wrote: >>>>>> >>>>>>> Deleting the SoftwareDistribution folder could not /possibly/ have >>>>>>> caused >>>>>>> any problems with KIS, Bryan. >>>>>>> >>>>>>> Unexplained computer behavior may be caused by deceptive software >>>>>>> http://support.microsoft.com/kb/827315 >>>>>>> >>>>>>> Run a /thorough/ check for hijackware, including posting your >>>>>>> hijackthis >>>>>>> log to an appropriate forum. >>>>>>> >>>>>>> Checking for/Help with Hijackware >>>>>>> http://aumha.org/a/parasite.htm >>>>>>> http://aumha.org/a/quickfix.htm >>>>>>> http://aumha.net/viewtopic.php?t=5878 >>>>>>> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction >>>>>>> http://mvps.org/winhelp2002/unwanted.htm >>>>>>> http://inetexplorer.mvps.org/data/prevention.htm >>>>>>> http://inetexplorer.mvps.org/tshoot.html >>>>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm >>>>>>> http://defendingyourmachine2.blogspot.com/ >>>>>>> http://www.elephantboycomputers.com/page2.html#Removing_Malware >>>>>>> >>>>>>> When all else fails, HijackThis v2.0.2 >>>>>>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to >>>>>>> use >>>>>>> (in conjuction with some other utilities). HijackThis will NOT fix >>>>>>> anything on its own, but it will help you to both identify and >>>>>>> remove >>>>>>> any >>>>>>> hijackware/spyware with assistance from an expert. **Post your log >>>>>>> to >>>>>>> http://aumha.net/viewforum.php?f=30, >>>>>>> http://forums.spybot.info/forumdisplay.php?f=22, >>>>>>> http://castlecops.com/forum67.html, or other appropriate forums for >>>>>>> review >>>>>>> by an expert in such matters, not here.** >>>>>>> >>>>>>> If the procedures look too complex - and there is no shame in >>>>>>> admitting >>>>>>> this isn't your cup of tea - take the machine to a local, reputable >>>>>>> and >>>>>>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair >>>>>>> shop. >>>>>>> -- >>>>>>> ~Robear Dyer (PA Bear) >>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >>>>>>> AumHa VSOP & Admin http://aumha.net >>>>>>> DTS-L http://dts-l.net/ >>>>>>> >>>>>>> >>>>>>> bryan wrote: >>>>>>>> This seems to have killed my AV. Here is what happened: after >>>>>>>> deleting >>>>>>>> the >>>>>>>> folder and restarting Auto Update service, the icon disappeared. I >>>>>>>> decided to reboot my pc to make sure the notification icon would >>>>>>>> not >>>>>>>> reappear. When >>>>>>>> I rebooted, Kaspersky Internet Security (AV, firewall etc) was dead >>>>>>>> saying the databases were corrupt. I could not restart Kaspersky so >>>>>>>> I >>>>>>>> tried to restore the folder from my recycle bin which also failed. >>>>>>>> I >>>>>>>> quickly went to >>>>>>>> a restore point which I thankfully created yesterday and everything >>>>>>>> (including the notification icon) came up. Any idea what happened? >>>>>>>> >>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>> Just follow the directions, Bryan. >>>>>>>>> >>>>>>>>> I'm asking you to delete C:\Windows\SoftwareDistribution <=this >>>>>>>>> folder, >>>>>>>>> only, and not just its contents. >>>>>>>>> >>>>>>>>> >>>>>>>>> bryan wrote: >>>>>>>>>> Sorry PA Bear: in addition to my question above, should I delete >>>>>>>>>> the >>>>>>>>>> entire >>>>>>>>>> folder or just delete the contents of the folder leaving it >>>>>>>>>> blank. >>>>>>>>>> >>>>>>>>>>> There is a softwaredistribution folder in c:\windows and also in >>>>>>>>>>> c:\windows\system32. Just want to be sure which one I should >>>>>>>>>>> delete. >>>>>>>>>>> Maybe >>>>>>>>>>> I should copy it to a dvd first? >>>>>>>>>>> >>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>> 1. Stop the Automatic Updates service: >>>>>>>>>>>> >>>>>>>>>>>> Start > Run > (type in) services.msc > [OK] >>>>>>>>>>>> Double-click Automatic Updates > Click on Stop >>>>>>>>>>>> (Stopping the service will take a moment) >>>>>>>>>>>> >>>>>>>>>>>> NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder >>>>>>>>>>>> (typically >>>>>>>>>>>> C:\Windows\SoftwareDistribution). >>>>>>>>>>>> >>>>>>>>>>>> 3. Start the Automatic Updates service: >>>>>>>>>>>> >>>>>>>>>>>> Start > Run > (type in) services.msc > [OK] >>>>>>>>>>>> Double-click Automatic Updates > Click on Start >>>>>>>>>>>> (Starting the service will take a moment) >>>>>>>>>>>> >>>>>>>>>>>> NB: Deleting the Software Distribution folder will also delete >>>>>>>>>>>> your >>>>>>>>>>>> Update >>>>>>>>>>>> History at Windows Update website (which is not a big deal). >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> bryan wrote: >>>>>>>>>>>>> It is set to notify only, do not download. >>>>>>>>>>>>> >>>>>>>>>>>>>> Is your Automatic Updates setting (still) "Download but >>>>>>>>>>>>>> Notify" >>>>>>>>>>>>>> or >>>>>>>>>>>>>> "Notify >>>>>>>>>>>>>> Only"? >>>>>>>>>>>>>>>> bryan wrote: >>>>>>>>>>>>>>> I followed your instructions and sp3 is still being offered. >>>>>>>>>>>>>>> As >>>>>>>>>>>>>>> soon >>>>>>>>>>>>>>> as >>>>>>>>>>>>>>> I >>>>>>>>>>>>>>> re-enabled auto update (step 3), the icon popped up again in >>>>>>>>>>>>>>> systra. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> I will take your advice and download the root certificates >>>>>>>>>>>>>>> update. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Thanks for hanging in with me. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>>>> WinXP SP3 was released to Windows Update the first week of >>>>>>>>>>>>>>>> May. >>>>>>>>>>>>>>>> For >>>>>>>>>>>>>>>> a >>>>>>>>>>>>>>>> very >>>>>>>>>>>>>>>> brief period, SP3 was then being offered to users who had >>>>>>>>>>>>>>>> Automatic >>>>>>>>>>>>>>>> Update >>>>>>>>>>>>>>>> (AU) configured to 'Download But Notify' or 'Notify Only' >>>>>>>>>>>>>>>> setting. After >>>>>>>>>>>>>>>> its release to AU on 10 July, it's being offered to all >>>>>>>>>>>>>>>> WinXP >>>>>>>>>>>>>>>> SP2 >>>>>>>>>>>>>>>> users who >>>>>>>>>>>>>>>> have AU enabled. >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Try this: >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> 1. Stop the Automatic Updates service: >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Start > Run > (type in) services.msc > [OK] >>>>>>>>>>>>>>>> Double-click Automatic Updates > Click on Stop >>>>>>>>>>>>>>>> (Stopping the service will take a moment) >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> 2. Delete the contents of the Download folder: >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Start > Run > (type in) %windir%\SoftwareDistribution > >>>>>>>>>>>>>>>> [OK] >>>>>>>>>>>>>>>> Open the Download folder and delete its contents >>>>>>>>>>>>>>>> Close the window. >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> 3. Start the Automatic Updates service: >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Start > Run > (type in) services.msc > [OK] >>>>>>>>>>>>>>>> Double-click Automatic Updates > Click on Start >>>>>>>>>>>>>>>> (Starting the service will take a moment) >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> 4. Go to http://windowsupdate.microsoft.com | Select CUSTOM >>>>>>>>>>>>>>>> and >>>>>>>>>>>>>>>> scan >>>>>>>>>>>>>>>> for >>>>>>>>>>>>>>>> updates | Tell me if SP3 is offered? >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Tip: After doing the CUSTOM scan at Windows Update, see if >>>>>>>>>>>>>>>> the >>>>>>>>>>>>>>>> OPTIONAL UPDATE category offers a Root Certificates Update. >>>>>>>>>>>>>>>> If >>>>>>>>>>>>>>>> so, >>>>>>>>>>>>>>>> install it to >>>>>>>>>>>>>>>> take full advantage of IE7's enhanced security. >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Tip: Configure KAV *not* to monitor or scan >>>>>>>>>>>>>>>> %windir%\SoftwareDistribution >>>>>>>>>>>>>>>> <=this folder (typically, C:\Windows\SoftwareDistribution). >>>>>>>>>>>>>>>> -- >>>>>>>>>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - >>>>>>>>>>>>>>>> since >>>>>>>>>>>>>>>> 2002 AumHa VSOP & Admin http://aumha.net >>>>>>>>>>>>>>>> DTS-L http://dts-l.net/ >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> bryan wrote: >>>>>>>>>>>>>>>>> I forgot to mention that I tried disabling auto update and >>>>>>>>>>>>>>>>> rebooting >>>>>>>>>>>>>>>>> but >>>>>>>>>>>>>>>>> the >>>>>>>>>>>>>>>>> problem persists. Thanks anyway. >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> Thank you again for your assistance. The update history >>>>>>>>>>>>>>>>>> shows >>>>>>>>>>>>>>>>>> that >>>>>>>>>>>>>>>>>> all >>>>>>>>>>>>>>>>>> critical updates were downloaded successfully for July. >>>>>>>>>>>>>>>>>> In >>>>>>>>>>>>>>>>>> fact, I >>>>>>>>>>>>>>>>>> cannot >>>>>>>>>>>>>>>>>> remember having a problem with any microsoft update (I >>>>>>>>>>>>>>>>>> download >>>>>>>>>>>>>>>>>> them >>>>>>>>>>>>>>>>>> myself >>>>>>>>>>>>>>>>>> each month and check to be sure that they download >>>>>>>>>>>>>>>>>> successfully). >>>>>>>>>>>>>>>>>> Your >>>>>>>>>>>>>>>>>> comment regarding SP3 being released to the Microsoft >>>>>>>>>>>>>>>>>> update >>>>>>>>>>>>>>>>>> site >>>>>>>>>>>>>>>>>> July >>>>>>>>>>>>>>>>>> 10 >>>>>>>>>>>>>>>>>> surprised me. I started seeing the option to download SP3 >>>>>>>>>>>>>>>>>> back >>>>>>>>>>>>>>>>>> in >>>>>>>>>>>>>>>>>> May. >>>>>>>>>>>>>>>>>> My >>>>>>>>>>>>>>>>>> problem with the notification icon began last week so I >>>>>>>>>>>>>>>>>> am >>>>>>>>>>>>>>>>>> under the >>>>>>>>>>>>>>>>>> assumption that this problem is not caused by the >>>>>>>>>>>>>>>>>> availability >>>>>>>>>>>>>>>>>> of >>>>>>>>>>>>>>>>>> SP3. >>>>>>>>>>>>>>>>>> I >>>>>>>>>>>>>>>>>> prefer to wait with SP3 until the bugs are worked out. >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>>>>>>> Check your WindowsUpdate.log or your Update History at >>>>>>>>>>>>>>>>>>> Windows >>>>>>>>>>>>>>>>>>> Update >>>>>>>>>>>>>>>>>>> website and tell us if all of the Jul-08 updates >>>>>>>>>>>>>>>>>>> actually >>>>>>>>>>>>>>>>>>> installed. >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> Also be aware that WinXP SP3 was released to Automatic >>>>>>>>>>>>>>>>>>> Updates >>>>>>>>>>>>>>>>>>> on >>>>>>>>>>>>>>>>>>> 10 Jul-08. While you can opt not to download/install it, >>>>>>>>>>>>>>>>>>> you >>>>>>>>>>>>>>>>>>> cannot >>>>>>>>>>>>>>>>>>> "hide" >>>>>>>>>>>>>>>>>>> it. >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> bryan wrote: >>>>>>>>>>>>>>>>>>>> Thanks for your reply. I am not using Windows Defender
Guest PA Bear Posted August 8, 2008 Posted August 8, 2008 Re: Security Updates NOT waiting Follow-up from Bryan (sent privately): <QP> Problem FINALLY resolved. Following an application component update from Kaspersky, the annoying notification icon ('MS Security Updates Waiting') stopped appearing in systray...the notification problem was not solved until Kaspersky sent the app update on August 6. </QP> -- ~PA Bear On Jul 28, 7:09 pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote: > Thank you. Never in a million years would I have associated "bryan" here > with your profile in AumHa Forums. > > May I assume that Automatic Updates is no longer offering WinXP SP3 for > installation and that your problem now is about KIS7 (v321) "crashing"? If > so, we're wandering OT for this thread. > > That being said, have you... > > => Contacted Kaspersky Support about the problem? > > => Upgraded to KIS7 v325? > > => Installed any available LinkScanner updates/upgrades, per Bill's > suggestion, or considered uninstalling LinkScanner to see if the crashing > continues? > > => Uninstalled KIS7, rebooted, and installed Avast or AntiVir, per Bill's > suggestion, and does your new anti-virus application also "crash"? > > By any chance had you upgraded to KIS7 from an earlier Kaspersky version > (e.g., KIS6)? > -- > ~PA Bearbryan wrote: > > Here it is: > > >http://aumha.net/viewtopic.php?f=30&t=34992&sid=65cc86f3db4c134f400fb... > > > Thank you again PA Bear > > > "PA Bear [MS MVP]" wrote: > > >> Link to your thread, please? > > >> bryan wrote: > >>> I ran/posted to aumha with their special programs. They found no > >>> problems. > > >>> "PA Bear [MS MVP]" wrote: > > >>>> HijackThis doesn't "scan" or "fix" anything. > > >>>> Repost: > >>>>>>> When all else fails, HijackThis v2.0.2 > >>>>>>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to > >>>>>>> use > >>>>>>> (in conjuction with some other utilities). HijackThis will NOT fix > >>>>>>> anything on its own, but it will help you to both identify and > >>>>>>> remove > >>>>>>> any > >>>>>>> hijackware/spyware with assistance from an expert. **Post your log > >>>>>>> to > >>>>>>>http://aumha.net/viewforum.php?f=30, > >>>>>>>http://forums.spybot.info/forumdisplay.php?f=22, > >>>>>>>http://castlecops.com/forum67.html, or other appropriate forums for > >>>>>>> review > >>>>>>> by an expert in such matters, not here.** > >>>> -- > >>>> ~Robear Dyer (PA Bear) > >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > >>>> AumHa VSOP & Adminhttp://aumha.net > >>>> DTS-Lhttp://dts-l.net/ > > >>>> bryan wrote: > >>>>> Sorry for the delay in my follow-up. In addition to the Kaspersky > >>>>> scans, > >>>>> I > >>>>> scanned with Bit Defender's on-line scanner, Ad-Aware and HijackThis. > >>>>> All > >>>>> scans were clean. If you can think of any more ideas it would be > >>>>> greatly > >>>>> appreciated. Thank you again for your assistance. > > >>>>> "bryan" wrote: > > >>>>>> I did a full scan and a rootkit scan with Kaspersky, both of which > >>>>>> found > >>>>>> no > >>>>>> problems. I will take your advice and do other research including > >>>>>> hijackthis and some on-line scanners (I understand Panda has a good > >>>>>> on-line scanner) along with the suggestions in your links. I will > >>>>>> post > >>>>>> back with the results hopefully within the next day or so depending > >>>>>> on > >>>>>> whether I need to get Kaspersky tech support involved. > >>>>>> Thank you very much for your diligent help and timely responses. Your > >>>>>> expertise is always greatly appreciated. > > >>>>>> Regards, > >>>>>> B > > >>>>>> "PA Bear [MS MVP]" wrote: > > >>>>>>> Deleting the SoftwareDistribution folder could not /possibly/ have > >>>>>>> caused > >>>>>>> any problems with KIS, Bryan. > > >>>>>>> Unexplained computer behavior may be caused by deceptive software > >>>>>>>http://support.microsoft.com/kb/827315 > > >>>>>>> Run a /thorough/ check for hijackware, including posting your > >>>>>>> hijackthis > >>>>>>> log to an appropriate forum. > > >>>>>>> Checking for/Help with Hijackware > >>>>>>>http://aumha.org/a/parasite.htm > >>>>>>> http://aumha.org/a/quickfix.htm > >>>>>>> http://aumha.net/viewtopic.php?t=5878 > >>>>>>>http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction > >>>>>>>http://mvps.org/winhelp2002/unwanted.htm > >>>>>>>http://inetexplorer.mvps.org/data/prevention.htm > >>>>>>> http://inetexplorer.mvps.org/tshoot.html > >>>>>>>http://www.mvps.org/sramesh2k/Malware_Defence.htm > >>>>>>>http://defendingyourmachine2.blogspot.com/ > >>>>>>>http://www.elephantboycomputers.com/page2.html#Removing_Malware > > >>>>>>> When all else fails, HijackThis v2.0.2 > >>>>>>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to > >>>>>>> use > >>>>>>> (in conjuction with some other utilities). HijackThis will NOT fix > >>>>>>> anything on its own, but it will help you to both identify and > >>>>>>> remove > >>>>>>> any > >>>>>>> hijackware/spyware with assistance from an expert. **Post your log > >>>>>>> to > >>>>>>>http://aumha.net/viewforum.php?f=30, > >>>>>>>http://forums.spybot.info/forumdisplay.php?f=22, > >>>>>>>http://castlecops.com/forum67.html, or other appropriate forums for > >>>>>>> review > >>>>>>> by an expert in such matters, not here.** > > >>>>>>> If the procedures look too complex - and there is no shame in > >>>>>>> admitting > >>>>>>> this isn't your cup of tea - take the machine to a local, reputable > >>>>>>> and > >>>>>>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair > >>>>>>> shop. > >>>>>>> -- > >>>>>>> ~Robear Dyer (PA Bear) > >>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > >>>>>>> AumHa VSOP & Adminhttp://aumha.net > >>>>>>> DTS-Lhttp://dts-l.net/ > > >>>>>>> bryan wrote: > >>>>>>>> This seems to have killed my AV. Here is what happened: after > >>>>>>>> deleting > >>>>>>>> the > >>>>>>>> folder and restarting Auto Update service, the icon disappeared. I > >>>>>>>> decided to reboot my pc to make sure the notification icon would > >>>>>>>> not > >>>>>>>> reappear. When > >>>>>>>> I rebooted, Kaspersky Internet Security (AV, firewall etc) was dead > >>>>>>>> saying the databases were corrupt. I could not restart Kaspersky so > >>>>>>>> I > >>>>>>>> tried to restore the folder from my recycle bin which also failed. > >>>>>>>> I > >>>>>>>> quickly went to > >>>>>>>> a restore point which I thankfully created yesterday and everything > >>>>>>>> (including the notification icon) came up. Any idea what happened? > > >>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>> Just follow the directions, Bryan. > > >>>>>>>>> I'm asking you to delete C:\Windows\SoftwareDistribution <=this > >>>>>>>>> folder, > >>>>>>>>> only, and not just its contents. > > >>>>>>>>> bryan wrote: > >>>>>>>>>> Sorry PA Bear: in addition to my question above, should I delete > >>>>>>>>>> the > >>>>>>>>>> entire > >>>>>>>>>> folder or just delete the contents of the folder leaving it > >>>>>>>>>> blank. > > >>>>>>>>>>> There is a softwaredistribution folder in c:\windows and also in > >>>>>>>>>>> c:\windows\system32. Just want to be sure which one I should > >>>>>>>>>>> delete. > >>>>>>>>>>> Maybe > >>>>>>>>>>> I should copy it to a dvd first? > > >>>>>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>>>>> 1. Stop the Automatic Updates service: > > >>>>>>>>>>>> Start > Run > (type in) services.msc > [OK] > >>>>>>>>>>>> Double-click Automatic Updates > Click on Stop > >>>>>>>>>>>> (Stopping the service will take a moment) > > >>>>>>>>>>>> NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder > >>>>>>>>>>>> (typically > >>>>>>>>>>>> C:\Windows\SoftwareDistribution). > > >>>>>>>>>>>> 3. Start the Automatic Updates service: > > >>>>>>>>>>>> Start > Run > (type in) services.msc > [OK] > >>>>>>>>>>>> Double-click Automatic Updates > Click on Start > >>>>>>>>>>>> (Starting the service will take a moment) > > >>>>>>>>>>>> NB: Deleting the Software Distribution folder will also delete > >>>>>>>>>>>> your > >>>>>>>>>>>> Update > >>>>>>>>>>>> History at Windows Update website (which is not a big deal). > > >>>>>>>>>>>> bryan wrote: > >>>>>>>>>>>>> It is set to notify only, do not download. > > >>>>>>>>>>>>>> Is your Automatic Updates setting (still) "Download but > >>>>>>>>>>>>>> Notify" > >>>>>>>>>>>>>> or > >>>>>>>>>>>>>> "Notify > >>>>>>>>>>>>>> Only"? > >>>>>>>>>>>>>>>> bryan wrote: > >>>>>>>>>>>>>>> I followed your instructions and sp3 is still being offered. > >>>>>>>>>>>>>>> As > >>>>>>>>>>>>>>> soon > >>>>>>>>>>>>>>> as > >>>>>>>>>>>>>>> I > >>>>>>>>>>>>>>> re-enabled auto update (step 3), the icon popped up again in > >>>>>>>>>>>>>>> systra. > > >>>>>>>>>>>>>>> I will take your advice and download the root certificates > >>>>>>>>>>>>>>> update. > > >>>>>>>>>>>>>>> Thanks for hanging in with me. > > >>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>>>>>>>>> WinXP SP3 was released to Windows Update the first week of > >>>>>>>>>>>>>>>> May. > >>>>>>>>>>>>>>>> For > >>>>>>>>>>>>>>>> a > >>>>>>>>>>>>>>>> very > >>>>>>>>>>>>>>>> brief period, SP3 was then being offered to users who had > >>>>>>>>>>>>>>>> Automatic > >>>>>>>>>>>>>>>> Update > >>>>>>>>>>>>>>>> (AU) configured to 'Download But Notify' or 'Notify Only' > >>>>>>>>>>>>>>>> setting. After > >>>>>>>>>>>>>>>> its release to AU on 10 July, it's being offered to all > >>>>>>>>>>>>>>>> WinXP > >>>>>>>>>>>>>>>> SP2 > >>>>>>>>>>>>>>>> users who > >>>>>>>>>>>>>>>> have AU enabled. > > >>>>>>>>>>>>>>>> Try this: > > >>>>>>>>>>>>>>>> 1. Stop the Automatic Updates service: > > >>>>>>>>>>>>>>>> Start > Run > (type in) services.msc > [OK] > >>>>>>>>>>>>>>>> Double-click Automatic Updates > Click on Stop > >>>>>>>>>>>>>>>> (Stopping the service will take a moment) > > >>>>>>>>>>>>>>>> 2. Delete the contents of the Download folder: > > >>>>>>>>>>>>>>>> Start > Run > (type in) %windir%\SoftwareDistribution > > >>>>>>>>>>>>>>>> [OK] > >>>>>>>>>>>>>>>> Open the Download folder and delete its contents > >>>>>>>>>>>>>>>> Close the window. > > >>>>>>>>>>>>>>>> 3. Start the Automatic Updates service: > > >>>>>>>>>>>>>>>> Start > Run > (type in) services.msc > [OK] > >>>>>>>>>>>>>>>> Double-click Automatic Updates > Click on Start > >>>>>>>>>>>>>>>> (Starting the service will take a moment) > > >>>>>>>>>>>>>>>> 4. Go tohttp://windowsupdate.microsoft.com| Select CUSTOM > >>>>>>>>>>>>>>>> and > >>>>>>>>>>>>>>>> scan > >>>>>>>>>>>>>>>> for > >>>>>>>>>>>>>>>> updates | Tell me if SP3 is offered? > > >>>>>>>>>>>>>>>> Tip: After doing the CUSTOM scan at Windows Update, see if > >>>>>>>>>>>>>>>> the > >>>>>>>>>>>>>>>> OPTIONAL UPDATE category offers a Root Certificates Update. > >>>>>>>>>>>>>>>> If > >>>>>>>>>>>>>>>> so, > >>>>>>>>>>>>>>>> install it to > >>>>>>>>>>>>>>>> take full advantage of IE7's enhanced security. > > >>>>>>>>>>>>>>>> Tip: Configure KAV *not* to monitor or scan > >>>>>>>>>>>>>>>> %windir%\SoftwareDistribution > >>>>>>>>>>>>>>>> <=this folder (typically, C:\Windows\SoftwareDistribution). > >>>>>>>>>>>>>>>> -- > >>>>>>>>>>>>>>>> ~Robear Dyer (PA Bear) > >>>>>>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - > >>>>>>>>>>>>>>>> since > >>>>>>>>>>>>>>>> 2002 AumHa VSOP & Adminhttp://aumha.net > >>>>>>>>>>>>>>>> DTS-Lhttp://dts-l.net/ > > >>>>>>>>>>>>>>>> bryan wrote: > >>>>>>>>>>>>>>>>> I forgot to mention that I tried disabling auto update and > >>>>>>>>>>>>>>>>> rebooting > >>>>>>>>>>>>>>>>> but > >>>>>>>>>>>>>>>>> the > >>>>>>>>>>>>>>>>> problem persists. Thanks anyway. > > >>>>>>>>>>>>>>>>>> Thank you again for your assistance. The update history > >>>>>>>>>>>>>>>>>> shows > >>>>>>>>>>>>>>>>>> that > >>>>>>>>>>>>>>>>>> all > >>>>>>>>>>>>>>>>>> critical updates were downloaded successfully for July.. > >>>>>>>>>>>>>>>>>> In > >>>>>>>>>>>>>>>>>> fact, I > >>>>>>>>>>>>>>>>>> cannot > >>>>>>>>>>>>>>>>>> remember having a problem with any microsoft update (I > >>>>>>>>>>>>>>>>>> download > >>>>>>>>>>>>>>>>>> them > >>>>>>>>>>>>>>>>>> myself > >>>>>>>>>>>>>>>>>> each month and check to be sure that they download > >>>>>>>>>>>>>>>>>> successfully). > >>>>>>>>>>>>>>>>>> Your > >>>>>>>>>>>>>>>>>> comment regarding SP3 being released to the Microsoft > >>>>>>>>>>>>>>>>>> update > >>>>>>>>>>>>>>>>>> site > >>>>>>>>>>>>>>>>>> July > >>>>>>>>>>>>>>>>>> 10 > >>>>>>>>>>>>>>>>>> surprised me. I started seeing the option to download SP3 > >>>>>>>>>>>>>>>>>> back > >>>>>>>>>>>>>>>>>> in > >>>>>>>>>>>>>>>>>> May. > >>>>>>>>>>>>>>>>>> My > >>>>>>>>>>>>>>>>>> problem with the notification icon began last week so I > >>>>>>>>>>>>>>>>>> am > >>>>>>>>>>>>>>>>>> under the > >>>>>>>>>>>>>>>>>> assumption that this problem is not caused by the > >>>>>>>>>>>>>>>>>> availability > >>>>>>>>>>>>>>>>>> of > >>>>>>>>>>>>>>>>>> SP3. > >>>>>>>>>>>>>>>>>> I > >>>>>>>>>>>>>>>>>> prefer to wait with SP3 until the bugs are worked out. > > >>>>>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>>>>>>>>>>>> Check your WindowsUpdate.log or your Update History at > >>>>>>>>>>>>>>>>>>> Windows > >>>>>>>>>>>>>>>>>>> Update > >>>>>>>>>>>>>>>>>>> website and tell us if all of the Jul-08 updates > >>>>>>>>>>>>>>>>>>> actually > >>>>>>>>>>>>>>>>>>> installed. > > >>>>>>>>>>>>>>>>>>> Also be aware that WinXP SP3 was released to Automatic > >>>>>>>>>>>>>>>>>>> Updates > >>>>>>>>>>>>>>>>>>> on > >>>>>>>>>>>>>>>>>>> 10 Jul-08. While you can opt not to download/install it, > >>>>>>>>>>>>>>>>>>> you > >>>>>>>>>>>>>>>>>>> cannot > >>>>>>>>>>>>>>>>>>> "hide" > >>>>>>>>>>>>>>>>>>> it. > > >>>>>>>>>>>>>>>>>>> bryan wrote: > >>>>>>>>>>>>>>>>>>>> Thanks for your reply. I am not using Windows Defender
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