Windows 7 DVD burning problem

[pacman10]

I've always been able to burn CD-r's with no problem, but recently i've been having trouble. The software detects the blank and analyzes each file like normal, but as soon as the "Writing to disk" begins is when i receive the error message saying,

 

"Windows Media Player could not complete burning because the disc is not compatible with your drive. Try inserting a different kind of recordable media or use a disc that supports a write speed that is compatible with your drive."

 

I've previously burned hundreds of discs w/ this computer using the very same brand of blanks so i'm a little confused. First i thought it was the CD-r's maybe a bad batch, so i went out and bought another package from a different brand, no luck. Then i figured it must be WM Player, so I tried I-tunes to no avail.

 

:confused: At this point i'm very frustrated and tired of wasting CD's, some advice is all i ask for.

 

Thanks for reading

 

I'm having the same problem. My Windows 7 Ultimate laptop system will suddenly no longer burn files to a DVD using the Windows 7 burning facility. It shows the progress bar for a while and then throws up a screen saying it could not burn the files and offering me options ("Try with another disk ? Delete the temporary files ? etc."). Trying with another disk (several times) does not solve the problem. Attaching an external DVD drive does not solve the problem (so it's not a hardware problem with the internal laptop drive). I tried with different sets of files but the problem persists. Also, after each burning failure the system did not automatically delete the temporary burning files. I had to go through some hoops to find them and delete them manually. Two days ago the laptop was burning DVDs without any problems. In the meantime there has been an automatic Windows 7 update (7 updates as far as I remember). So I strongly suspect that this problem has to do with the Windows 7 updates which occurred a few days ago.

[KenB]

Hi,

 

I have split your post from the other thread - you are better with your own :)

 

Welcome to ExTS.

 

If you suspect an update has affected your burning facility try a System Restore to a date just before the start of your problem.

 

Start ...type in .....system restore .....ENTER

Your data / files etc will be fine.

You will need to re-install updates / software that was put on the system after the selected date.

 

This link may help:

http://windows.microsoft.com/en-GB/windows7/products/features/system-restore

[pacman10]

Windows 7 DVD burning problem after Windows 7 updates

 

Sorry, I missed the fact that you had split off this thread and replied to the other one, thinking that my posting had gone astray. I did consider rolling back the system to its state before the Windows 7 updates but that would leave me with a system with the defects that the updates were supposed to correct, including possibly security vulnerabilities.

[RandyL]

Hi.

I moved your other post and sent you a message before I knew about this thread. As this issue is now being handled in this thread I will delete the other thread.

 

Thanks for your understanding.

[KenB]

If you restore the system to a previous date you can manually install the critical updates one at a time.

 

If the restore gives you a working DVD Drive again you need to identify which update caused the problem.

 

============

 

Try this first:

Start > type in ....devmgmt.msc .....ENTER

 

Click the + next to DVD CDROM

 

Right click on the device > click on "Update Drivers"

 

Select "Search Automatically"

 

(Win 7 may be a little different - I am on Vista at the moment.)

 

If new drivers are found you will need to restart the system.

 

============

 

Regarding "lost post" - you should get an email when I or anybody else replies - do you ?

[pacman10]

If you restore the system to a previous date you can manually install the critical updates one at a time.

 

If the restore gives you a working DVD Drive again you need to identify which update caused the problem.

 

============

 

Try this first:

Start > type in ....devmgmt.msc .....ENTER

 

Click the + next to DVD CDROM

 

Right click on the device > click on "Update Drivers"

 

Select "Search Automatically"

 

(Win 7 may be a little different - I am on Vista at the moment.)

 

If new drivers are found you will need to restart the system.

 

============

 

Regarding "lost post" - you should get an email when I or anybody else replies - do you ?

 

Thanks for this. The email notifications of replies are arriving but with a considerable delay. Hence my asynchronous replies. I tried the update-the-drivers solution but MS says I have the latest drivers installed. I do realise that I can roll back the Windows 7 updates and re-install them one by one. However, since I don't know what each update does, if I discover that one of them was responsible for zapping my DVD drives and then leave it out I'm still left wondering whether I've been left with a security loophole. If possible I'd much prefer to find out what precisely has de-activated my DVD drives and correct that specific problem. If it's not possible to locate the specific cause the only other alternatives I can see are (a) wait until MS notices the problem and corrects it in a subsequent update or (b) try with different burning software in case the problem is specifically related to the Windows 7 DVD burning function.

[KenB]

try with different burning software

This was to be my next suggestion.

 

Also - if you were aware that an update had caused your problem and you know which one - you would then be able to contact MS with specific data and ask them to explain.

 

Try Ashampoo from here ( free )

https://www.ashampoo.com/uk/gbp/pin/0710/Offline/Ashampoo-Burning-Studio-6

[pacman10]

Windows 7 DVD burning problem after Windows 7 updates

 

Thanks for your input. I tried Ashampoo - still won't burn data files to DVD. Nor does InfraRecorder. So it looks as if the error is on a common pathway to the DVD recorder. I noticed that both Ashampoo and InfraRecorder wouldn't allow me to choose the burn rate; both forced "Maximum speed". The W7 burner shows the same behaviour (previously with the W7 burner I was always able to choose the burn rate). Re. contacting MS, I've tried jumping through those hoops and just given up (see, for example, http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/error-try-another-disc-delete-temporary-files-when/1bddc68f-2399-49fc-9379-82c860644b07?page=1&msgId=e3adca93-dab3-480c-bb62-ad68f8583147&tm=1316495994902 ). On the assumption that the problem results from the W7 update(s), and in the hope that other people having this problem will flag it on the WWW (one other has already done so), I'm now just hoping that MS will issue a revised version of the update to patch the problem.

Edited September 21, 2011 by pacman10

[KenB]

If it was my machine - I would run the System Restore.

Install the updates manually - testing after each one.

At least that way you would know for certain if it was an update that is causing your problem.

 

Obviously this is your choice.

[Plastic Nev]

I certainly would use system restore because right at this moment we, and not even you, know for certain that it is an update at fault.

 

Let us first determine that by doing a system restore.

 

If the fault goes away it is likely to be an update, if the fault persists, we will then know to look somewhere else.

 

At the moment we are all up in the air and not knowing anything for sure.

 

Nev.

[pacman10]

I certainly would use system restore because right at this moment we, and not even you, know for certain that it is an update at fault.

 

Let us first determine that by doing a system restore.

 

If the fault goes away it is likely to be an update, if the fault persists, we will then know to look somewhere else.

 

At the moment we are all up in the air and not knowing anything for sure.

 

Nev.

 

You are right, of course. Because of the security implications of rolling back, and because the successive re-installation of the updates and subsequent testing after each one could take some time I will have to plan this carefully and schedule it for a free period when the computer won't be used for anything else. In the meantime I'm burning my data DVDs with one of my Linux machines. Will report back.

[4ndy]

Sometimes this is caused by a dodgy SATA connection - Take the data cable out the MB and the drive then swap it over end for end - reconect using a "vigorous in out action" :cool: to clear the terminals. Most likely you need to change the cable completely but hopefully the end for end swap will clear the issue temporarily...

[pacman10]

Sometimes this is caused by a dodgy SATA connection - Take the data cable out the MB and the drive then swap it over end for end - reconect using a "vigorous in out action" :cool: to clear the terminals. Most likely you need to change the cable completely but hopefully the end for end swap will clear the issue temporarily...

 

Thanks for this but as I pointed out above, I've tried two DVD drives, one the internal one and the other an external one. The cabling systems are totally independent. Both fail to write data to DVDs.

[4ndy]

Yes, and I didn't notice it was a laptop! Ermm power supply could be another reason? i.e. perhaps the 5v line is out of tollerance? Try unpluging printers / mice / any other peripheral and try with the internal drive again? Try a different supply (if you have one)

[pacman10]

Yes, and I didn't notice it was a laptop! Ermm power supply could be another reason? i.e. perhaps the 5v line is out of tollerance? Try unpluging printers / mice / any other peripheral and try with the internal drive again? Try a different supply (if you have one)

 

The external DVD drive, which has its own mains power supply, won't write DVDs either. So I conclude that the problem is not related to the laptop DVD drive and/or its power supply.

[4ndy]

Presumably you have tested this running on batteries and plugged in? Have you tried editing the advanced power scheme? I've seen problems with USB devices / powersaving, inadvertantly, whilst you are still using them.

 

Check the turn off timer settings in power options / change advanced power settings and, perhaps edit those for USB and DVD in both profiles.

Perhaps System Restore is your only option.

[KenB]

One more option:

Start > type in .....devmgmt.msc ....ENTER

Click the + next to DVD CDROM

Right click on the drive > Uninstall

Then reboot.

 

This will remove the drivers and Windows will locate "new hardware" re-install the drivers on re-booting.

[4ndy]

http://support.microsoft.com/kb/975270

 

Could be worth a look?