Terminal Services sometimes hangs

[Guest jfoster-pusd]

Sometimes the terminal service session hangs at the point the desktop has

been loaded. The screen looks normal until the mouse pointer is moved to the

task bar or start button and then it becomes an hour-glass. I have seen this

more commonly as administrator session on servers that are not true terminal

servers. At that point I cannot login to the console either - same symptom.

I must login as a different admin user and reset the session to recover from

this. The only clue I have is that the hung up user has userint.exe open

when this occurs (observed from a different admin session). The servers are

all Server 2003 Standard Edition - SP2 on Dell Power Edge 1950. Antivirus is

Sophos. Any help is welcome.

--

Jim Foster

Consultant

[Guest Alicia Chen [MSFT]]

Re: Terminal Services sometimes hangs

 

Hi Jim,

 

It is difficult to determine what could be wrong from the description you

have given. Perhaps you should try enabling USERENV logging and see what is

happening during this time: http://support.microsoft.com/kb/221833

 

You might also try disabling/uninstalling Sophos.

 

--

Alicia Chen

This posting is provided "AS IS" with no warranties, and confers no rights.

 

"jfoster-pusd" <jfosterpusd@discussions.microsoft.com> wrote in message

news:E3C00565-BA1F-4AF3-8408-A68801588F31@microsoft.com...

> Sometimes the terminal service session hangs at the point the desktop has

> been loaded. The screen looks normal until the mouse pointer is moved to

> the

> task bar or start button and then it becomes an hour-glass. I have seen

> this

> more commonly as administrator session on servers that are not true

> terminal

> servers. At that point I cannot login to the console either - same

> symptom.

> I must login as a different admin user and reset the session to recover

> from

> this. The only clue I have is that the hung up user has userint.exe open

> when this occurs (observed from a different admin session). The servers

> are

> all Server 2003 Standard Edition - SP2 on Dell Power Edge 1950. Antivirus

> is

> Sophos. Any help is welcome.

> --

> Jim Foster

> Consultant

[Guest jfoster-pusd]

Re: Terminal Services sometimes hangs

 

Alicia,

 

I have enabled USERENV logging as you suggested but now the problem has not

re-occurred. Will keep looking for another failure. Seems to be happening

less frequently.

 

Thanks for the tip.

--

Jim Foster

Consultant

 

 

"Alicia Chen [MSFT]" wrote:

> Hi Jim,

>

> It is difficult to determine what could be wrong from the description you

> have given. Perhaps you should try enabling USERENV logging and see what is

> happening during this time: http://support.microsoft.com/kb/221833

>

> You might also try disabling/uninstalling Sophos.

>

> --

> Alicia Chen

> This posting is provided "AS IS" with no warranties, and confers no rights.

>

> "jfoster-pusd" <jfosterpusd@discussions.microsoft.com> wrote in message

> news:E3C00565-BA1F-4AF3-8408-A68801588F31@microsoft.com...

> > Sometimes the terminal service session hangs at the point the desktop has

> > been loaded. The screen looks normal until the mouse pointer is moved to

> > the

> > task bar or start button and then it becomes an hour-glass. I have seen

> > this

> > more commonly as administrator session on servers that are not true

> > terminal

> > servers. At that point I cannot login to the console either - same

> > symptom.

> > I must login as a different admin user and reset the session to recover

> > from

> > this. The only clue I have is that the hung up user has userint.exe open

> > when this occurs (observed from a different admin session). The servers

> > are

> > all Server 2003 Standard Edition - SP2 on Dell Power Edge 1950. Antivirus

> > is

> > Sophos. Any help is welcome.

> > --

> > Jim Foster

> > Consultant

>

>