Help! My computer freezes when I try to open Word

July 23, 2008

Whenever I try to open a Word document, my computer freezes up. This happened

once before and a Dell tech support person found a very easy solution that

solved the problem, but I forget what it was. Any advice?

July 23, 2008

Re: Help! My computer freezes when I try to open Word

Click Start > Run > type "winword /a"

(without the quotes, & note the space after winword).

Does 'Word' open?

If yes, close 'Word', search for and delete all instances of the file

"normal.dot"

(without the quotes).

This should solve your problem.

For more information look here:

George Gee

"SH73" <SH73@discussions.microsoft.com> wrote in message

news:34725114-8F8F-41FB-8494-42E978A4AA30@microsoft.com...

> Whenever I try to open a Word document, my computer freezes up. This

> happened

> once before and a Dell tech support person found a very easy solution that

> solved the problem, but I forget what it was. Any advice?

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