Guest SH73 Posted July 23, 2008 Posted July 23, 2008 Whenever I try to open a Word document, my computer freezes up. This happened once before and a Dell tech support person found a very easy solution that solved the problem, but I forget what it was. Any advice?
Guest George Gee Posted July 23, 2008 Posted July 23, 2008 Re: Help! My computer freezes when I try to open Word Click Start > Run > type "winword /a" (without the quotes, & note the space after winword). Does 'Word' open? If yes, close 'Word', search for and delete all instances of the file "normal.dot" (without the quotes). This should solve your problem. For more information look here: http://wordprocessing.about.com/cs/quicktips/qt/normalstart.htm George Gee "SH73" <SH73@discussions.microsoft.com> wrote in message news:34725114-8F8F-41FB-8494-42E978A4AA30@microsoft.com... > Whenever I try to open a Word document, my computer freezes up. This > happened > once before and a Dell tech support person found a very easy solution that > solved the problem, but I forget what it was. Any advice?
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