Guest Jakeybg Posted July 23, 2008 Posted July 23, 2008 It appears explorer.exe is not starting when some of our users logon. They can get it to start by using task manager. I found a hotfix supplied by Microsoft (list above), but although the install finishes, the KB log indicates the following: 8.047: KB948277 Setup encountered an error: The update.ver file is not correct. This started with just a few users, now its creeping through the network. Its not a virus, and now other office (not on our network) are having the same issue. Any help is appreciated.
Guest PA Bear [MS MVP] Posted July 24, 2008 Posted July 24, 2008 Re: Desktop Icons Missing at Startup HOTFIX KB948277 WinXP version(s) (e.g., WinXP SP1)? How did you obtain the Hotfix? Are all machines on the network fully patched? How do you know it's not a virus or hijackware infestation (which could easily spread over the network or via infected USB drives)? -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Jakeybg wrote: > It appears explorer.exe is not starting when some of our users logon. > They > can get it to start by using task manager. I found a hotfix supplied by > Microsoft (list above), but although the install finishes, the KB log > indicates the following: > 8.047: KB948277 Setup encountered an error: The update.ver file is not > correct. > > This started with just a few users, now its creeping through the network. > Its not a virus, and now other office (not on our network) are having the > same issue. > > Any help is appreciated.
Guest Jakeybg Posted July 24, 2008 Posted July 24, 2008 Re: Desktop Icons Missing at Startup HOTFIX KB948277 To answer your questions: I obtained the Hotfix from Microsoft for this exact issue (search the KB and you will find the info). All network machines fully patched. Network secure - no virus nor hijack infestation. What I am focusing on is the hotfix failing to install, once it is in I am sure it will fix the issue as the write up fully explains our situation. We are running XP Pro Sp2. I am contemplating installing SP3 and see what happens. Thanks for your interest. "PA Bear [MS MVP]" wrote: > WinXP version(s) (e.g., WinXP SP1)? > > How did you obtain the Hotfix? > > Are all machines on the network fully patched? > > How do you know it's not a virus or hijackware infestation (which could > easily spread over the network or via infected USB drives)? > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ > > > Jakeybg wrote: > > It appears explorer.exe is not starting when some of our users logon. > > They > > can get it to start by using task manager. I found a hotfix supplied by > > Microsoft (list above), but although the install finishes, the KB log > > indicates the following: > > 8.047: KB948277 Setup encountered an error: The update.ver file is not > > correct. > > > > This started with just a few users, now its creeping through the network. > > Its not a virus, and now other office (not on our network) are having the > > same issue. > > > > Any help is appreciated. > >
Guest MowGreen [MVP] Posted July 24, 2008 Posted July 24, 2008 Re: Desktop Icons Missing at Startup HOTFIX KB948277 Jakeybg wrote: > It appears explorer.exe is not starting when some of our users logon. They > can get it to start by using task manager. I found a hotfix supplied by > Microsoft (list above), but although the install finishes, the KB log > indicates the following: > 8.047: KB948277 Setup encountered an error: The update.ver file is not > correct. > > This started with just a few users, now its creeping through the network. > Its not a virus, and now other office (not on our network) are having the > same issue. > > Any help is appreciated. The entry you posted from the KB948277.log is a generic entry found in almost all KBxxxxxx.logs. Ex: 2.444: KB948881 Setup encountered an error: The update.ver file is not correct. Suggest you either post the entire log or search for a more specific error ... such as " Access Denied ". MowGreen [MVP 2003-2008] =============== *-343-* FDNY Never Forgotten ===============
Guest PA Bear [MS MVP] Posted July 24, 2008 Posted July 24, 2008 Re: Desktop Icons Missing at Startup HOTFIX KB948277 > Network secure - no virus nor hijack infestation. Again, how have you determined this? Jakeybg wrote: > To answer your questions: > I obtained the Hotfix from Microsoft for this exact issue (search the KB > and > you will find the info). > > All network machines fully patched. > > Network secure - no virus nor hijack infestation. > > What I am focusing on is the hotfix failing to install, once it is in I am > sure it will fix the issue as the write up fully explains our situation. > We > are running XP Pro Sp2. I am contemplating installing SP3 and see what > happens. > > Thanks for your interest. > > > > "PA Bear [MS MVP]" wrote: > >> WinXP version(s) (e.g., WinXP SP1)? >> >> How did you obtain the Hotfix? >> >> Are all machines on the network fully patched? >> >> How do you know it's not a virus or hijackware infestation (which could >> easily spread over the network or via infected USB drives)? >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >> AumHa VSOP & Admin http://aumha.net >> DTS-L http://dts-l.net/ >> >> >> Jakeybg wrote: >>> It appears explorer.exe is not starting when some of our users logon. >>> They >>> can get it to start by using task manager. I found a hotfix supplied by >>> Microsoft (list above), but although the install finishes, the KB log >>> indicates the following: >>> 8.047: KB948277 Setup encountered an error: The update.ver file is not >>> correct. >>> >>> This started with just a few users, now its creeping through the >>> network. >>> Its not a virus, and now other office (not on our network) are having >>> the >>> same issue. >>> >>> Any help is appreciated.
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