chris01cc Posted October 5, 2011 Posted October 5, 2011 Hi, my computer just crashed and this came up. Any info what this means? Regards, Chris Windows has recovered from an unexpected shutdown Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: BCCode: c2 BCP1: 0000000000000007 BCP2: 000000000000109B BCP3: 00000000217AA251 BCP4: FFFFFA80046DAF40 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\100511-12729-01.dmp C:\Users\HomeUser\AppData\Local\Temp\WER-383310-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Quote
KenB Posted October 6, 2011 Posted October 6, 2011 Hi Chris and welcome to ExTS This would seem to be the normal Win7 information screen following an "unexpected shutdown" The system gathers whatever information it can and writes it to a mini-dump file located here: C:\Windows\Minidump\100511-12729-01.dmp This also shows the date for reference if there are a number of files. Mini-dump information can sometimes help diagnose the cause of the problem. Can you boot up your system now? If not ... Will it boot up in Safe Mode or using "Last Known Good Configuration" ? Switch on and constantly tap F8 about once per second. You will see a list of Advanced Startup Options. Is this a laptop or desktop machine ? Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
gmiles Posted October 9, 2011 Posted October 9, 2011 Though there are many causes of crashes, more times than not, doing the following clears things up. Make sure you do the following once you re-login, and do it occasionally... 1. Clean all temp files/folders, both in c:/windows/temp, and your user account temp directory (show hidden files required) 2. Clean out all Internet browsing files 3. Purge your prefetch folder, typically located: c:/windows/prefetch 4. Run a 'chkdsk' on your primary/system drive A good app to auto-this is CCleaner, though I would recommend NOT using the reg cleaner aspect, as 'cleaning' the registry only makes things worse. Quote
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