facing the problem with windows\explorer.exe

[Guest siva krishna]

sir,

my self siva krishna, when i put my computer any usb port, it shows

virus scan Alert!, application name is : c:\windows\Explorer.exe, i removed

so many times but it comes every second , it was not removing , please

provide me perfect solution

[Guest Malke]

Re: facing the problem with windows\explorer.exe

 

siva krishna wrote:

> sir,

> my self siva krishna, when i put my computer any usb port, it shows

> virus scan Alert!, application name is : c:\windows\Explorer.exe, i

> removed so many times but it comes every second , it was not removing ,

> please provide me perfect solution

 

I can't provide you "perfect solution" because you haven't provided "perfect

information" about your computer and what exactly you are doing. Please see

the links at the end of this post for what details you need to include in

order to get focused help.

 

Does the same issue happen no matter what device you plug into a USB port on

your computer or only with one particular thumb drive? If the latter, the

thumb drive is apparently infected. Format the thumb drive.

 

http://www.google.com/search?hl=en&q=remove+virus+from+infected+USB+thumb+drive&btnG=Search

 

If the former, scan for viruses and malware on your computer.

 

Go through these general malware removal steps systematically -

http://www.elephantboycomputers.com/page2.html#Removing_Malware

 

Include scanning with David Lipman's Multi_AV and follow instructions to do

all scans in Safe Mode.

 

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions

http://tinyurl.com/yoeru3 - download link and more instructions

 

When all else fails, get guided help. Choose one of the specialty forums

listed at the first link. Register and read its posting FAQ. PLEASE DO NOT

POST LOGS IN THE MS NEWSGROUPS.

 

Standard disclaimer: I can't see and test your computer myself, so these are

just suggestions based on many years of being a professional computer tech;

suggestions based on what you've written. You should not take my

suggestions as a definitive diagnosis. If you can't do the work yourself

(and there is no shame in admitting this isn't your cup of tea), take the

machine to a professional computer repair shop (not your local equivalent

of BigComputerStore/GeekSquad). Please be aware that not all local shops

are skilled at removing malware and even if they are, your computer may be

so infested that Windows will need to be clean-installed. If possible, have

all your data backed up before you take the machine into a shop.

 

How to Post:

http://www.elephantboycomputers.com/page2.html#Usenet

http://support.microsoft.com/default.aspx/kb/555375 - How to Ask a Question

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ