Need steps to remove a hacker who is now the only Admin on my laptop

[Guest Solar722]

HERES WHAT HAPPENED.1.) hacker Alex became user/admin making 3 total logins now (mine/admin, and my gf/user)2.) using my account I thought I deleted Alex, and also deleted my own account, thinking mine was compromised.3.) Restarted my machine and Alex is back, along with only my user account (gf).4.) Without legitimate Administrator privileges, I am unable to remove Alex, or revert my machine back to factory settings.Note: I was prompted by Mcafee to re-up on my anti-virus about a week ago, and declined. Seems a bit coincidental....------------------------------------------------------------

 

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