Guest Johndun Posted July 26, 2008 Posted July 26, 2008 My mother-in-law has a Compaq Presario desktop running WinXP Home edition. 40GB HD with 26GB free. Last week, while trying to install an upgrade to Norton antivirus. she encountered problems with the installation and was unable to compete the process. Somehow, it also affected MS Works 2002 (unable to run the word processor). After a couple of days of trying, i believe I have uninstalled Norton & MS Works (with the intent of re-installing both). Initially, I thought I was having problems with MS Installer> It kept ending prematurely. I believe I now have that running properly (somewhere along the line, the OS booted in Safe mode & Ive corrected that). However< I am still not able to install Works: getting error about not enough disk space available, when I know there is. I've also not been able to re-install Nrton. Suggestion?
Guest Daave Posted July 26, 2008 Posted July 26, 2008 Re: Installation errors Johndun wrote: > My mother-in-law has a Compaq Presario desktop running WinXP Home > edition. 40GB HD with 26GB free. Last week, while trying to install > an upgrade to Norton antivirus. she encountered problems with the > installation and was unable to compete the process. Somehow, it also > affected MS Works 2002 (unable to run the word processor). After a > couple of days of trying, i believe I have uninstalled Norton & MS > Works (with the intent of re-installing both). Initially, I thought > I was having problems with MS Installer> It kept ending prematurely. > I believe I now have that running properly (somewhere along the line, > the OS booted in Safe mode & Ive corrected that). However< I am > still not able to install Works: getting error about not enough disk > space available, when I know there is. I've also not been able to > re-install Nrton. Suggestion? Run System Restore in Safe Mode (since Norton interferes with System Restore). Pick a date prior to the upgrade attempt. Consider uninstalling Norton. It doesn't play well with many programs. There are many superior alternatives (NOD32, AVG, Avast to name a few).
Guest Johndun Posted July 26, 2008 Posted July 26, 2008 Re: Installation errors Daave, thanks for the suggestion, however, there does not apear to be any previous checkpoints available in System restore. Apparently, she did not know to create one. Any other suggestions? "Daave" wrote: > Johndun wrote: > > My mother-in-law has a Compaq Presario desktop running WinXP Home > > edition. 40GB HD with 26GB free. Last week, while trying to install > > an upgrade to Norton antivirus. she encountered problems with the > > installation and was unable to compete the process. Somehow, it also > > affected MS Works 2002 (unable to run the word processor). After a > > couple of days of trying, i believe I have uninstalled Norton & MS > > Works (with the intent of re-installing both). Initially, I thought > > I was having problems with MS Installer> It kept ending prematurely. > > I believe I now have that running properly (somewhere along the line, > > the OS booted in Safe mode & Ive corrected that). However< I am > > still not able to install Works: getting error about not enough disk > > space available, when I know there is. I've also not been able to > > re-install Nrton. Suggestion? > > Run System Restore in Safe Mode (since Norton interferes with System > Restore). Pick a date prior to the upgrade attempt. > > Consider uninstalling Norton. It doesn't play well with many programs. > There are many superior alternatives (NOD32, AVG, Avast to name a few). > > >
Guest Daave Posted July 26, 2008 Posted July 26, 2008 Re: Installation errors Johndun wrote: > Daave, thanks for the suggestion, however, there does not apear to be > any previous checkpoints available in System restore. Apparently, > she did not know to create one. Any other suggestions? You earlier mentioned there was not enough disk space available. How large is the drive? How much free space is there?
Guest Johndun Posted July 26, 2008 Posted July 26, 2008 Re: Installation errors 40GB drive, 27GB free "Daave" wrote: > Johndun wrote: > > Daave, thanks for the suggestion, however, there does not apear to be > > any previous checkpoints available in System restore. Apparently, > > she did not know to create one. Any other suggestions? > > You earlier mentioned there was not enough disk space available. > > How large is the drive? How much free space is there? > > >
Guest Daave Posted July 26, 2008 Posted July 26, 2008 Re: Installation errors Johndun wrote: > "Daave" wrote: > >> Johndun wrote: >>> Daave, thanks for the suggestion, however, there does not apear to >>> be any previous checkpoints available in System restore. >>> Apparently, she did not know to create one. Any other suggestions? >> >> You earlier mentioned there was not enough disk space available. >> >> How large is the drive? How much free space is there? > 40GB drive, 27GB free What is the *exact* error message? Use Event Viewer: http://support.microsoft.com/kb/308427
Guest Johndun Posted July 26, 2008 Posted July 26, 2008 Re: Installation errors The last couple System errors look like: 1. User: NT AUTHORITY\SYSTEM Computer: COMPAQ Description: DCOM got error "This service cannot be started in Safe Mode " attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF} 2. Event Type: Error Event Source: DCOM Event Category: None Event ID: 10005 Date: 7/26/2008 Time: 11:18:18 AM User: COMPAQ\Lorraine Kain Computer: COMPAQ Description: DCOM got error "This service cannot be started in Safe Mode " attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF} For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. And the last few from the application error log look like: 1. Event Type: Error Event Source: crypt32 Event Category: None Event ID: 8 Date: 7/26/2008 Time: 12:16:40 PM User: N/A Computer: COMPAQ Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. 2. Event Type: Error Event Source: crypt32 Event Category: None Event ID: 11 Date: 7/26/2008 Time: 12:16:40 PM User: N/A Computer: COMPAQ Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: Access is denied. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. 3. Event Type: Error Event Source: crypt32 Event Category: None Event ID: 8 Date: 7/26/2008 Time: 12:16:40 PM User: N/A Computer: COMPAQ Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. 4. Event Type: Error Event Source: crypt32 Event Category: None Event ID: 11 Date: 7/26/2008 Time: 12:16:25 PM User: N/A Computer: COMPAQ Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: Access is denied. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. 5. Event Type: Warning Event Source: Userenv Event Category: None Event ID: 1517 Date: 7/26/2008 Time: 11:15:46 AM User: NT AUTHORITY\SYSTEM Computer: COMPAQ Description: Windows saved user COMPAQ\Administrator registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. "Daave" wrote: > Johndun wrote: > > > "Daave" wrote: > > > >> Johndun wrote: > >>> Daave, thanks for the suggestion, however, there does not apear to > >>> be any previous checkpoints available in System restore. > >>> Apparently, she did not know to create one. Any other suggestions? > >> > >> You earlier mentioned there was not enough disk space available. > >> > >> How large is the drive? How much free space is there? > > > 40GB drive, 27GB free > > What is the *exact* error message? Use Event Viewer: > > http://support.microsoft.com/kb/308427 > > >
Guest Daave Posted July 26, 2008 Posted July 26, 2008 Re: Installation errors At this point I would just make sure all her data is backed up and then perform a Repair Install. Hopefully you have an XP Installation CD. Johndun wrote: > The last couple System errors look like: > 1. > User: NT AUTHORITY\SYSTEM > Computer: COMPAQ > Description: > DCOM got error "This service cannot be started in Safe Mode " > attempting to > start the service EventSystem with arguments "" in order to run the > server: {1BE1F766-5536-11D1-B726-00C04FB926AF} > > 2. > Event Type: Error > Event Source: DCOM > Event Category: None > Event ID: 10005 > Date: 7/26/2008 > Time: 11:18:18 AM > User: COMPAQ\Lorraine Kain > Computer: COMPAQ > Description: > DCOM got error "This service cannot be started in Safe Mode " > attempting to > start the service EventSystem with arguments "" in order to run the > server: {1BE1F766-5536-11D1-B726-00C04FB926AF} > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > > And the last few from the application error log look like: > > 1. > Event Type: Error > Event Source: crypt32 > Event Category: None > Event ID: 8 > Date: 7/26/2008 > Time: 12:16:40 PM > User: N/A > Computer: COMPAQ > Description: > Failed auto update retrieval of third-party root list sequence number > from: > <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> > with error: The specified server cannot perform the requested > operation. > > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > > 2. > Event Type: Error > Event Source: crypt32 > Event Category: None > Event ID: 11 > Date: 7/26/2008 > Time: 12:16:40 PM > User: N/A > Computer: COMPAQ > Description: > Failed extract of third-party root list from auto update cab at: > <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> > with error: Access is denied. > > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > > 3. > Event Type: Error > Event Source: crypt32 > Event Category: None > Event ID: 8 > Date: 7/26/2008 > Time: 12:16:40 PM > User: N/A > Computer: COMPAQ > Description: > Failed auto update retrieval of third-party root list sequence number > from: > <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> > with error: This operation returned because the timeout period > expired. > > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > > 4. > > Event Type: Error > Event Source: crypt32 > Event Category: None > Event ID: 11 > Date: 7/26/2008 > Time: 12:16:25 PM > User: N/A > Computer: COMPAQ > Description: > Failed extract of third-party root list from auto update cab at: > <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> > with error: Access is denied. > > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > > 5. > > Event Type: Warning > Event Source: Userenv > Event Category: None > Event ID: 1517 > Date: 7/26/2008 > Time: 11:15:46 AM > User: NT AUTHORITY\SYSTEM > Computer: COMPAQ > Description: > Windows saved user COMPAQ\Administrator registry while an application > or > service was still using the registry during log off. The memory used > by the > user's registry has not been freed. The registry will be unloaded > when it is > no longer in use. > > This is often caused by services running as a user account, try > configuring > the services to run in either the LocalService or NetworkService > account. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp.
Guest Johndun Posted July 26, 2008 Posted July 26, 2008 Re: Installation errors I have the Compaq recovery CD's. I'll back the data up first, then try to repair the installation. Thanks for your help "Daave" wrote: > At this point I would just make sure all her data is backed up and then > perform a Repair Install. Hopefully you have an XP Installation CD. > > Johndun wrote: > > The last couple System errors look like: > > 1. > > User: NT AUTHORITY\SYSTEM > > Computer: COMPAQ > > Description: > > DCOM got error "This service cannot be started in Safe Mode " > > attempting to > > start the service EventSystem with arguments "" in order to run the > > server: {1BE1F766-5536-11D1-B726-00C04FB926AF} > > > > 2. > > Event Type: Error > > Event Source: DCOM > > Event Category: None > > Event ID: 10005 > > Date: 7/26/2008 > > Time: 11:18:18 AM > > User: COMPAQ\Lorraine Kain > > Computer: COMPAQ > > Description: > > DCOM got error "This service cannot be started in Safe Mode " > > attempting to > > start the service EventSystem with arguments "" in order to run the > > server: {1BE1F766-5536-11D1-B726-00C04FB926AF} > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > > > And the last few from the application error log look like: > > > > 1. > > Event Type: Error > > Event Source: crypt32 > > Event Category: None > > Event ID: 8 > > Date: 7/26/2008 > > Time: 12:16:40 PM > > User: N/A > > Computer: COMPAQ > > Description: > > Failed auto update retrieval of third-party root list sequence number > > from: > > <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> > > with error: The specified server cannot perform the requested > > operation. > > > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > > > 2. > > Event Type: Error > > Event Source: crypt32 > > Event Category: None > > Event ID: 11 > > Date: 7/26/2008 > > Time: 12:16:40 PM > > User: N/A > > Computer: COMPAQ > > Description: > > Failed extract of third-party root list from auto update cab at: > > <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> > > with error: Access is denied. > > > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > > > 3. > > Event Type: Error > > Event Source: crypt32 > > Event Category: None > > Event ID: 8 > > Date: 7/26/2008 > > Time: 12:16:40 PM > > User: N/A > > Computer: COMPAQ > > Description: > > Failed auto update retrieval of third-party root list sequence number > > from: > > <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> > > with error: This operation returned because the timeout period > > expired. > > > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > > > 4. > > > > Event Type: Error > > Event Source: crypt32 > > Event Category: None > > Event ID: 11 > > Date: 7/26/2008 > > Time: 12:16:25 PM > > User: N/A > > Computer: COMPAQ > > Description: > > Failed extract of third-party root list from auto update cab at: > > <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> > > with error: Access is denied. > > > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > > > 5. > > > > Event Type: Warning > > Event Source: Userenv > > Event Category: None > > Event ID: 1517 > > Date: 7/26/2008 > > Time: 11:15:46 AM > > User: NT AUTHORITY\SYSTEM > > Computer: COMPAQ > > Description: > > Windows saved user COMPAQ\Administrator registry while an application > > or > > service was still using the registry during log off. The memory used > > by the > > user's registry has not been freed. The registry will be unloaded > > when it is > > no longer in use. > > > > This is often caused by services running as a user account, try > > configuring > > the services to run in either the LocalService or NetworkService > > account. > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > >
Guest Daave Posted July 26, 2008 Posted July 26, 2008 Re: Installation errors YW. I am not familiar with Compaq's recovery CDs, so I'm not sure a Repair install is an option. If it is, great. If not, a clean install can always be done. And make sure you stay away from Norton and McAfee! Once the PC is to her liking -- with all of the Service Packs programs, settings, etc., I recommend that you image the drive with a program like Acronis True Image. Then it will be extremely easy to go back to a pristine working state. Good luck. Johndun wrote: > I have the Compaq recovery CD's. I'll back the data up first, then > try to repair the installation. Thanks for your help > > "Daave" wrote: > >> At this point I would just make sure all her data is backed up and >> then perform a Repair Install. Hopefully you have an XP Installation >> CD. >> >> Johndun wrote: >>> The last couple System errors look like: >>> 1. >>> User: NT AUTHORITY\SYSTEM >>> Computer: COMPAQ >>> Description: >>> DCOM got error "This service cannot be started in Safe Mode " >>> attempting to >>> start the service EventSystem with arguments "" in order to run the >>> server: {1BE1F766-5536-11D1-B726-00C04FB926AF} >>> >>> 2. >>> Event Type: Error >>> Event Source: DCOM >>> Event Category: None >>> Event ID: 10005 >>> Date: 7/26/2008 >>> Time: 11:18:18 AM >>> User: COMPAQ\Lorraine Kain >>> Computer: COMPAQ >>> Description: >>> DCOM got error "This service cannot be started in Safe Mode " >>> attempting to >>> start the service EventSystem with arguments "" in order to run the >>> server: {1BE1F766-5536-11D1-B726-00C04FB926AF} >>> >>> For more information, see Help and Support Center at >>> http://go.microsoft.com/fwlink/events.asp. >>> >>> And the last few from the application error log look like: >>> >>> 1. >>> Event Type: Error >>> Event Source: crypt32 >>> Event Category: None >>> Event ID: 8 >>> Date: 7/26/2008 >>> Time: 12:16:40 PM >>> User: N/A >>> Computer: COMPAQ >>> Description: >>> Failed auto update retrieval of third-party root list sequence >>> number from: >>> <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> >>> with error: The specified server cannot perform the requested >>> operation. >>> >>> >>> For more information, see Help and Support Center at >>> http://go.microsoft.com/fwlink/events.asp. >>> >>> 2. >>> Event Type: Error >>> Event Source: crypt32 >>> Event Category: None >>> Event ID: 11 >>> Date: 7/26/2008 >>> Time: 12:16:40 PM >>> User: N/A >>> Computer: COMPAQ >>> Description: >>> Failed extract of third-party root list from auto update cab at: >>> <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> >>> with error: Access is denied. >>> >>> >>> For more information, see Help and Support Center at >>> http://go.microsoft.com/fwlink/events.asp. >>> >>> 3. >>> Event Type: Error >>> Event Source: crypt32 >>> Event Category: None >>> Event ID: 8 >>> Date: 7/26/2008 >>> Time: 12:16:40 PM >>> User: N/A >>> Computer: COMPAQ >>> Description: >>> Failed auto update retrieval of third-party root list sequence >>> number from: >>> <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> >>> with error: This operation returned because the timeout period >>> expired. >>> >>> >>> For more information, see Help and Support Center at >>> http://go.microsoft.com/fwlink/events.asp. >>> >>> 4. >>> >>> Event Type: Error >>> Event Source: crypt32 >>> Event Category: None >>> Event ID: 11 >>> Date: 7/26/2008 >>> Time: 12:16:25 PM >>> User: N/A >>> Computer: COMPAQ >>> Description: >>> Failed extract of third-party root list from auto update cab at: >>> <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> >>> with error: Access is denied. >>> >>> >>> For more information, see Help and Support Center at >>> http://go.microsoft.com/fwlink/events.asp. >>> >>> 5. >>> >>> Event Type: Warning >>> Event Source: Userenv >>> Event Category: None >>> Event ID: 1517 >>> Date: 7/26/2008 >>> Time: 11:15:46 AM >>> User: NT AUTHORITY\SYSTEM >>> Computer: COMPAQ >>> Description: >>> Windows saved user COMPAQ\Administrator registry while an >>> application or >>> service was still using the registry during log off. The memory used >>> by the >>> user's registry has not been freed. The registry will be unloaded >>> when it is >>> no longer in use. >>> >>> This is often caused by services running as a user account, try >>> configuring >>> the services to run in either the LocalService or NetworkService >>> account. >>> >>> For more information, see Help and Support Center at >>> http://go.microsoft.com/fwlink/events.asp.
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