Shutdown hanging on PML

[Guest Clang]

When I shut down something named PML seems to hang for 3-5 minutes. The only

indication of what is hanging when I close down is that "PML" appears in the

blue title bar of a transparent window that remains on the screen until the

computer shuts down. The window appears as a large dialog box in the upper

left corner, the title bar and border lines of the box appear but you can see

the desktop behind the box. I am assuming it is a driver or something that is

trying to close.

 

If anyone knows what is causing this or how to fix it I would appreciate the

help.

[Guest beamish]

RE: Shutdown hanging on PML

 

 

 

"Clang" wrote:

> When I shut down something named PML seems to hang for 3-5 minutes. The only

> indication of what is hanging when I close down is that "PML" appears in the

> blue title bar of a transparent window that remains on the screen until the

> computer shuts down. The window appears as a large dialog box in the upper

> left corner, the title bar and border lines of the box appear but you can see

> the desktop behind the box. I am assuming it is a driver or something that is

> trying to close.

>

> If anyone knows what is causing this or how to fix it I would appreciate the

> help.

Hello,

There is a "pml driver (hpz12)" installed with many different HP printers

and All in One units.

 

take care.

beamish.

[Guest Clang]

RE: Shutdown hanging on PML

 

Thanks Beamish,

 

Can I remove the driver and still have the network printers work correctly?

(I guess I would have to know how to remove the driver also.) If I remove

this driver I am assuming I will need to re-install the local HP Color

LaserJet 4650 and HP Scanjet 5590, right? Or is it possible this driver

belongs to other printers? If I re-install the local printer and scanner is

it going to put this driver right back on.

 

Or, is there an easier fix, like a new hpz12 driver that will overwrite the

old?

 

"beamish" wrote:

>Hello,

> There is a "pml driver (hpz12)" installed with many different HP printers

> and All in One units.

>

> take care.

> beamish.

>

> "Clang" wrote:

>

> > When I shut down something named PML seems to hang for 3-5 minutes. The only

> > indication of what is hanging when I close down is that "PML" appears in the

> > blue title bar of a transparent window that remains on the screen until the

> > computer shuts down. The window appears as a large dialog box in the upper

> > left corner, the title bar and border lines of the box appear but you can see

> > the desktop behind the box. I am assuming it is a driver or something that is

> > trying to close.

> >

> > If anyone knows what is causing this or how to fix it I would appreciate the

> > help.

>

[Guest beamish]

RE: Shutdown hanging on PML

 

 

 

"Clang" wrote:

> Thanks Beamish,

>

> Can I remove the driver and still have the network printers work correctly?

> (I guess I would have to know how to remove the driver also.) If I remove

> this driver I am assuming I will need to re-install the local HP Color

> LaserJet 4650 and HP Scanjet 5590, right? Or is it possible this driver

> belongs to other printers? If I re-install the local printer and scanner is

> it going to put this driver right back on.

>

> Or, is there an easier fix, like a new hpz12 driver that will overwrite the

> old?

>

> "beamish" wrote:

>

> >Hello,

> > There is a "pml driver (hpz12)" installed with many different HP printers

> > and All in One units.

> >

> > take care.

> > beamish.

>

> >

> > "Clang" wrote:

> >

> > > When I shut down something named PML seems to hang for 3-5 minutes. The only

> > > indication of what is hanging when I close down is that "PML" appears in the

> > > blue title bar of a transparent window that remains on the screen until the

> > > computer shuts down. The window appears as a large dialog box in the upper

> > > left corner, the title bar and border lines of the box appear but you can see

> > > the desktop behind the box. I am assuming it is a driver or something that is

> > > trying to close.

> > >

> > > If anyone knows what is causing this or how to fix it I would appreciate the

> > > help.

> >

Hello,

From a little reading from security sites and blogs, this item can be

disabled. You can disable it from regedit:

"( set HKLM\SYSTEM\CurrentControlSet\Services\Pml Driver HPZ12\Start

to 3 for "manual" startup, or to 4 for "disabled.

 

I tried saving a scanned document in pdf format to the My Documents

Directory without the Pml Service being started and got a message telling me

the Pml Service was not started.

 

I now have the Pml Service set to manual so the only time it starts is when

I am actually saving a scan. After the scan is saved, the Pml Service

automatically returns to the stopped state.

 

The above is from "lilbit" a poster in the (techsupportguy.org) group.)"

 

From other posters the following was stated.

It will cause some problem with the scanner, the system tray link and some

program reporting features, such as, ink levels. There may be more problem

areas,(unknown), if removed.

I found at least six printers and all the all-in-ones use this feature.

 

I would use ADD/REMOVE to uninstall (printer, scanner and all-in-one etc.)

remove USB connection then reboot and search for any items listed as HP and

remove them manually.

Visit the HP site for updates for the different units then install,

following HP directions, hoping that the problem will be resolved.

Sometimes going off line and closing active AV and Malware programs before

installing a problem application, program, external hardware etc. may help.

If you use system restore, create a restore point before proceeding with any

of the above.

This assumes the unit is virus and malware free.

 

take care.

beamish.

[Guest Clang]

RE: Shutdown hanging on PML

 

Beamish,

 

Thanks again. I will give these solutions a try.

 

 

 

"beamish" wrote:

>

>

> "Clang" wrote:

>

> > Thanks Beamish,

> >

> > Can I remove the driver and still have the network printers work correctly?

> > (I guess I would have to know how to remove the driver also.) If I remove

> > this driver I am assuming I will need to re-install the local HP Color

> > LaserJet 4650 and HP Scanjet 5590, right? Or is it possible this driver

> > belongs to other printers? If I re-install the local printer and scanner is

> > it going to put this driver right back on.

> >

> > Or, is there an easier fix, like a new hpz12 driver that will overwrite the

> > old?

> >

> > "beamish" wrote:

> >

> > >Hello,

> > > There is a "pml driver (hpz12)" installed with many different HP printers

> > > and All in One units.

> > >

> > > take care.

> > > beamish.

> >

> > >

> > > "Clang" wrote:

> > >

> > > > When I shut down something named PML seems to hang for 3-5 minutes. The only

> > > > indication of what is hanging when I close down is that "PML" appears in the

> > > > blue title bar of a transparent window that remains on the screen until the

> > > > computer shuts down. The window appears as a large dialog box in the upper

> > > > left corner, the title bar and border lines of the box appear but you can see

> > > > the desktop behind the box. I am assuming it is a driver or something that is

> > > > trying to close.

> > > >

> > > > If anyone knows what is causing this or how to fix it I would appreciate the

> > > > help.

> > >

> Hello,

> From a little reading from security sites and blogs, this item can be

> disabled. You can disable it from regedit:

> "( set HKLM\SYSTEM\CurrentControlSet\Services\Pml Driver HPZ12\Start

> to 3 for "manual" startup, or to 4 for "disabled.

>

> I tried saving a scanned document in pdf format to the My Documents

> Directory without the Pml Service being started and got a message telling me

> the Pml Service was not started.

>

> I now have the Pml Service set to manual so the only time it starts is when

> I am actually saving a scan. After the scan is saved, the Pml Service

> automatically returns to the stopped state.

>

> The above is from "lilbit" a poster in the (techsupportguy.org) group.)"

>

> From other posters the following was stated.

> It will cause some problem with the scanner, the system tray link and some

> program reporting features, such as, ink levels. There may be more problem

> areas,(unknown), if removed.

> I found at least six printers and all the all-in-ones use this feature.

>

> I would use ADD/REMOVE to uninstall (printer, scanner and all-in-one etc.)

> remove USB connection then reboot and search for any items listed as HP and

> remove them manually.

> Visit the HP site for updates for the different units then install,

> following HP directions, hoping that the problem will be resolved.

> Sometimes going off line and closing active AV and Malware programs before

> installing a problem application, program, external hardware etc. may help.

> If you use system restore, create a restore point before proceeding with any

> of the above.

> This assumes the unit is virus and malware free.

>

> take care.

> beamish.

>

>

>

>

>

>

>

[Guest beamish]

RE: Shutdown hanging on PML

 

 

 

"Clang" wrote:

> Beamish,

>

> Thanks again. I will give these solutions a try.

>

You are welcome.

 

take care.

beamish.