Can't install 2 updates

July 30, 2008

WindowsXP Pro SP2/ Office 2003

I have just had my computer reformatted, (Mother board problem)

Now whenever I click on the install updates icon in the systray , these two

updates won't install, (KB951978) & KB950759), instead I get this message in

the Automatic Updates box;

Some updates cannot be installed ie:(KB951978) & (KB950759)

What should I do?

--

chequer

When the game is over, the King and the pawn share the same box.

July 30, 2008

Re: Can't install 2 updates

See:

Updates are not installed successfully from Windows Update, from Microsoft Update, or by

using Automatic Updates after you repair a Windows XP installation

http://support.microsoft.com/kb/943144

--

TaurArian [MVP] 2005-2009 - Update Services

http://taurarian.mvps.org

======================================

How to ask a question: http://support.microsoft.com/kb/555375

Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

"chequer" <chequer@discussions.microsoft.com> wrote in message

news:28823767-4321-4AED-B25B-149657D757F4@microsoft.com...

| WindowsXP Pro SP2/ Office 2003

| I have just had my computer reformatted, (Mother board problem)

| Now whenever I click on the install updates icon in the systray , these two

| updates won't install, (KB951978) & KB950759), instead I get this message in

| the Automatic Updates box;

| Some updates cannot be installed ie:(KB951978) & (KB950759)

| What should I do?

|

| --

| chequer

| When the game is over, the King and the pawn share the same box.

July 31, 2008

Re: Can't install 2 updates

I went to this page:http://support.microsoft.com/kb/943144 , as you

suggested, but I couldn't follow it. Maybe it's because I'm 80 or just

stupid.

eg: Would I have to got to the MS update site, find these files & install

them?

Would it be because I haven't go SP 3 installed?

All I want to know in laymen's term, is how I can resolve my issue.

Although I searched for an answer for my problem and looked at; How to ask a

question: http://support.microsoft.com/kb/555375, I could find no solution

Another issue,

When I received the notification email re "Can't install 2 updates" , I

clicked on Read and rate the response and was taken to this page:

http://www.microsoft.com:80/wn3/aspx/notifauth.aspx?url=http://www.microsoft.com/communities/

newsgroups/en-us/default.aspx%3fdg%3dmicrosoft.public.windowsxp.general%26mid%3d28823767-

4321-4aed-b25b-149657d757f4

Although 'Done' appeared in the lower taskbar the page was blank

Is there something wrong witht the link?

I went to the General discussion siteand logged in to find the reply

--

chequer

When the game is over, the King and the pawn share the same box.

"TaurArian" wrote:

> See:

>

> Updates are not installed successfully from Windows Update, from Microsoft Update, or by

> using Automatic Updates after you repair a Windows XP installation

> http://support.microsoft.com/kb/943144

>

> --

>

> TaurArian [MVP] 2005-2009 - Update Services

> http://taurarian.mvps.org

> ======================================

> How to ask a question: http://support.microsoft.com/kb/555375

> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

>

> "chequer" <chequer@discussions.microsoft.com> wrote in message

> news:28823767-4321-4AED-B25B-149657D757F4@microsoft.com...

> | WindowsXP Pro SP2/ Office 2003

> | I have just had my computer reformatted, (Mother board problem)

> | Now whenever I click on the install updates icon in the systray , these two

> | updates won't install, (KB951978) & KB950759), instead I get this message in

> | the Automatic Updates box;

> | Some updates cannot be installed ie:(KB951978) & (KB950759)

> | What should I do?

> |

> | --

> | chequer

> | When the game is over, the King and the pawn share the same box.

>

July 31, 2008

Re: Can't install 2 updates

Did you have to post the same quesion in AumHa Forums, chequer (and not

bother to reply to your thread)?

http://aumha.net/viewtopic.php?f=62&t=35092

If you can't figure out how to do Methods 1 and/or 2 in KB943144, see

http://aumha.net/viewtopic.php?f=62&t=33560

Or open a free support incident with MS PSS.

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

chequer wrote:

> I went to this page:http://support.microsoft.com/kb/943144 , as you

> suggested, but I couldn't follow it. Maybe it's because I'm 80 or just

> stupid.

> eg: Would I have to got to the MS update site, find these files & install

> them?

> Would it be because I haven't go SP 3 installed?

> All I want to know in laymen's term, is how I can resolve my issue.

> Although I searched for an answer for my problem and looked at; How to ask

> a

> question: http://support.microsoft.com/kb/555375, I could find no solution

>

> Another issue,

> When I received the notification email re "Can't install 2 updates" , I

> clicked on Read and rate the response and was taken to this page:

> http://www.microsoft.com:80/wn3/aspx/notifauth.aspx?url=http://www.microsoft.com/communities/

> newsgroups/en-us/default.aspx%3fdg%3dmicrosoft.public.windowsxp.general%26mid%3d28823767-

> 4321-4aed-b25b-149657d757f4

> Although 'Done' appeared in the lower taskbar the page was blank

> Is there something wrong witht the link?

> I went to the General discussion siteand logged in to find the reply

>

>> See:

>>

>> Updates are not installed successfully from Windows Update, from

>> Microsoft

>> Update, or by using Automatic Updates after you repair a Windows XP

>> installation http://support.microsoft.com/kb/943144

>>

>> --

>>

>> TaurArian [MVP] 2005-2009 - Update Services

>> http://taurarian.mvps.org

>> ======================================

>> How to ask a question: http://support.microsoft.com/kb/555375

>> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

>>

>> "chequer" <chequer@discussions.microsoft.com> wrote in message

>> news:28823767-4321-4AED-B25B-149657D757F4@microsoft.com...

>>> WindowsXP Pro SP2/ Office 2003

>>> I have just had my computer reformatted, (Mother board problem)

>>> Now whenever I click on the install updates icon in the systray , these

>>> two updates won't install, (KB951978) & KB950759), instead I get this

>>> message in the Automatic Updates box;

>>> Some updates cannot be installed ie:(KB951978) & (KB950759)

>>> What should I do?

>>>

>>> --

>>> chequer

>>> When the game is over, the King and the pawn share the same box.

August 1, 2008

Re: Can't install 2 updates

Robert,

Sorry for not replying to the thread

Unfortunately I have recently been diagnosed with prostate cancer and the

medication to control, is knocking me about a bit.

Fortunately with medication I am likely to die with it and not of it.

As to posting on the AumHa Forums I thought I might get a more simplified

reply on how to resolve my problem. I could get anywhere with the info you

sent

I eventually found a fix for KB951978 at the MS site and finally got this

update installed but now I get this:

Some updates could not be installed

The following updates were not installed:

Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11

(KB941569)

Cumulative Security Update for Internet Explorer 7 for Windows XP (KB950759)

--

chequer

When the game is over, the King and the pawn share the same box.

"PA Bear [MS MVP]" wrote:

> Did you have to post the same quesion in AumHa Forums, chequer (and not

> bother to reply to your thread)?

> http://aumha.net/viewtopic.php?f=62&t=35092

>

> If you can't figure out how to do Methods 1 and/or 2 in KB943144, see

> http://aumha.net/viewtopic.php?f=62&t=33560

>

> Or open a free support incident with MS PSS.

> --

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

> AumHa VSOP & Admin http://aumha.net

> DTS-L http://dts-l.net/

>

> chequer wrote:

> > I went to this page:http://support.microsoft.com/kb/943144 , as you

> > suggested, but I couldn't follow it. Maybe it's because I'm 80 or just

> > stupid.

> > eg: Would I have to got to the MS update site, find these files & install

> > them?

> > Would it be because I haven't go SP 3 installed?

> > All I want to know in laymen's term, is how I can resolve my issue.

> > Although I searched for an answer for my problem and looked at; How to ask

> > a

> > question: http://support.microsoft.com/kb/555375, I could find no solution

> >

> > Another issue,

> > When I received the notification email re "Can't install 2 updates" , I

> > clicked on Read and rate the response and was taken to this page:

> > http://www.microsoft.com:80/wn3/aspx/notifauth.aspx?url=http://www.microsoft.com/communities/

> > newsgroups/en-us/default.aspx%3fdg%3dmicrosoft.public.windowsxp.general%26mid%3d28823767-

> > 4321-4aed-b25b-149657d757f4

> > Although 'Done' appeared in the lower taskbar the page was blank

> > Is there something wrong witht the link?

> > I went to the General discussion siteand logged in to find the reply

> >

> >> See:

> >>

> >> Updates are not installed successfully from Windows Update, from

> >> Microsoft

> >> Update, or by using Automatic Updates after you repair a Windows XP

> >> installation http://support.microsoft.com/kb/943144

> >>

> >> --

> >>

> >> TaurArian [MVP] 2005-2009 - Update Services

> >> http://taurarian.mvps.org

> >> ======================================

> >> How to ask a question: http://support.microsoft.com/kb/555375

> >> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

> >>

> >> "chequer" <chequer@discussions.microsoft.com> wrote in message

> >> news:28823767-4321-4AED-B25B-149657D757F4@microsoft.com...

> >>> WindowsXP Pro SP2/ Office 2003

> >>> I have just had my computer reformatted, (Mother board problem)

> >>> Now whenever I click on the install updates icon in the systray , these

> >>> two updates won't install, (KB951978) & KB950759), instead I get this

> >>> message in the Automatic Updates box;

> >>> Some updates cannot be installed ie:(KB951978) & (KB950759)

> >>> What should I do?

> >>>

> >>> --

> >>> chequer

> >>> When the game is over, the King and the pawn share the same box.

>

August 1, 2008

Re: Can't install 2 updates

If you don't have the skills to try the fixes in

http://support.microsoft.com/kb/943144, you won't have the skills to do the

alternate fix I have in mind.

I'd recommend that you either take the machine back to the shop* or open one

or more free support incidents about KB941569 and KB950759. And I'd

recommend that you do so soon as I believe KB950759 will be superseded by a

new cumulative IE update very soon.

Start a free Windows Update support incident request:

https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:

http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in

the United States and in Canada or by contacting your local Microsoft

subsidiary. There is no-charge for support calls that are associated with

security updates. When you call, clearly state that your problem is related

to a Security Update and cite the update's KB number (e.g., KB941569).

For more information about how to contact your local Microsoft subsidiary

for security update support issues, visit the International Support Web

site: http://support.microsoft.com/common/international.aspx

*Tell the shop that the machine was fully patched when you took it in and

you expected it to be fully patched when you picked it up. If they give you

a hard time and you paid with a credit card, contest the charge with your

bank.

--

~Robear Dyer (PA Bear)

MS MVP-Windows (IE, OE, Security, Shell/User)

AumHa VSOP & Admin; DTS-L.net

============================

Tip: Temporarily disable real-time protection by your anti-virus and/or

anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG

Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting

to install the update(s). If you disable a third-party firewall, do NOT

connect to the internet without having the Windows Firewall enabled!

DEAD[[submit an online request to obtain a Microsoft hotfix:

http://support.microsoft.com/kb/935195 ]]

chequer wrote:

> Robert,

> Sorry for not replying to the thread

> Unfortunately I have recently been diagnosed with prostate cancer and the

> medication to control, is knocking me about a bit.

> Fortunately with medication I am likely to die with it and not of it.

> As to posting on the AumHa Forums I thought I might get a more simplified

> reply on how to resolve my problem. I could get anywhere with the info you

> sent

> I eventually found a fix for KB951978 at the MS site and finally got this

> update installed but now I get this:

> Some updates could not be installed

> The following updates were not installed:

> Security Update for Windows XP with Windows Media Format Runtime 9.5 and

> 11

> (KB941569)

> Cumulative Security Update for Internet Explorer 7 for Windows XP

> (KB950759)

>

>> Did you have to post the same quesion in AumHa Forums, chequer (and not

>> bother to reply to your thread)?

>> http://aumha.net/viewtopic.php?f=62&t=35092

>>

>> If you can't figure out how to do Methods 1 and/or 2 in KB943144, see

>> http://aumha.net/viewtopic.php?f=62&t=33560

>>

>> Or open a free support incident with MS PSS.

>> --

>> ~Robear Dyer (PA Bear)

>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

>> AumHa VSOP & Admin http://aumha.net

>> DTS-L http://dts-l.net/

>>

>> chequer wrote:

>>> I went to this page:http://support.microsoft.com/kb/943144 , as you

>>> suggested, but I couldn't follow it. Maybe it's because I'm 80 or just

>>> stupid.

>>> eg: Would I have to got to the MS update site, find these files &

>>> install

>>> them?

>>> Would it be because I haven't go SP 3 installed?

>>> All I want to know in laymen's term, is how I can resolve my issue.

>>> Although I searched for an answer for my problem and looked at; How to

>>> ask

>>> a

>>> question: http://support.microsoft.com/kb/555375, I could find no

>>> solution

>>>

>>> Another issue,

>>> When I received the notification email re "Can't install 2 updates" , I

>>> clicked on Read and rate the response and was taken to this page:

>>> http://www.microsoft.com:80/wn3/aspx/notifauth.aspx?url=http://www.microsoft.com/communities/

>>> newsgroups/en-us/default.aspx%3fdg%3dmicrosoft.public.windowsxp.general%26mid%3d28823767-

>>> 4321-4aed-b25b-149657d757f4

>>> Although 'Done' appeared in the lower taskbar the page was blank

>>> Is there something wrong witht the link?

>>> I went to the General discussion siteand logged in to find the reply

>>>

>>>> See:

>>>>

>>>> Updates are not installed successfully from Windows Update, from

>>>> Microsoft

>>>> Update, or by using Automatic Updates after you repair a Windows XP

>>>> installation http://support.microsoft.com/kb/943144

>>>>

>>>> --

>>>>

>>>> TaurArian [MVP] 2005-2009 - Update Services

>>>> http://taurarian.mvps.org

>>>> ======================================

>>>> How to ask a question: http://support.microsoft.com/kb/555375

>>>> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

>>>>

>>>> "chequer" <chequer@discussions.microsoft.com> wrote in message

>>>> news:28823767-4321-4AED-B25B-149657D757F4@microsoft.com...

>>>>> WindowsXP Pro SP2/ Office 2003

>>>>> I have just had my computer reformatted, (Mother board problem)

>>>>> Now whenever I click on the install updates icon in the systray ,

>>>>> these

>>>>> two updates won't install, (KB951978) & KB950759), instead I get this

>>>>> message in the Automatic Updates box;

>>>>> Some updates cannot be installed ie:(KB951978) & (KB950759)

>>>>> What should I do?

>>>>>

>>>>> --

>>>>> chequer

>>>>> When the game is over, the King and the pawn share the same box.

August 2, 2008

Re: Can't install 2 updates

PA Bear,

I have fixed my problem.

Method:

I downloaded IE 7 and saved it.

Using Add/Remove I uninstalled IE 7 that was on my PC, restarted my computer

then installed the saved IE 7.

I don’t know how the chap that reformatted my computer installed IE 7 but

apparently he couldn’t have done it properly.

Up to now I have no more trouble with the MS updates.

Thanks for your help

PA Bear,

--

chequer

When the game is over, the King and the pawn share the same box.

"PA Bear [MS MVP]" wrote:

> If you don't have the skills to try the fixes in

> http://support.microsoft.com/kb/943144, you won't have the skills to do the

> alternate fix I have in mind.

>

> I'd recommend that you either take the machine back to the shop* or open one

> or more free support incidents about KB941569 and KB950759. And I'd

> recommend that you do so soon as I believe KB950759 will be superseded by a

> new cumulative IE update very soon.

>

> Start a free Windows Update support incident request:

> https://support.microsoft.com/oas/default.aspx?gprid=6527

>

> Support for Windows Update:

> http://support.microsoft.com/gp/wusupport

>

> For home users, no-charge support is available by calling 1-866-PCSAFETY in

> the United States and in Canada or by contacting your local Microsoft

> subsidiary. There is no-charge for support calls that are associated with

> security updates. When you call, clearly state that your problem is related

> to a Security Update and cite the update's KB number (e.g., KB941569).

>

> For more information about how to contact your local Microsoft subsidiary

> for security update support issues, visit the International Support Web

> site: http://support.microsoft.com/common/international.aspx

>

> *Tell the shop that the machine was fully patched when you took it in and

> you expected it to be fully patched when you picked it up. If they give you

> a hard time and you paid with a credit card, contest the charge with your

> bank.

> --

> ~Robear Dyer (PA Bear)

> MS MVP-Windows (IE, OE, Security, Shell/User)

> AumHa VSOP & Admin; DTS-L.net

>

> ============================

>

> Tip: Temporarily disable real-time protection by your anti-virus and/or

> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG

> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting

> to install the update(s). If you disable a third-party firewall, do NOT

> connect to the internet without having the Windows Firewall enabled!

>

> DEAD[[submit an online request to obtain a Microsoft hotfix:

> http://support.microsoft.com/kb/935195 ]]

>

> chequer wrote:

> > Robert,

> > Sorry for not replying to the thread

> > Unfortunately I have recently been diagnosed with prostate cancer and the

> > medication to control, is knocking me about a bit.

> > Fortunately with medication I am likely to die with it and not of it.

> > As to posting on the AumHa Forums I thought I might get a more simplified

> > reply on how to resolve my problem. I could get anywhere with the info you

> > sent

> > I eventually found a fix for KB951978 at the MS site and finally got this

> > update installed but now I get this:

> > Some updates could not be installed

> > The following updates were not installed:

> > Security Update for Windows XP with Windows Media Format Runtime 9.5 and

> > 11

> > (KB941569)

> > Cumulative Security Update for Internet Explorer 7 for Windows XP

> > (KB950759)

> >

> >> Did you have to post the same quesion in AumHa Forums, chequer (and not

> >> bother to reply to your thread)?

> >> http://aumha.net/viewtopic.php?f=62&t=35092

> >>

> >> If you can't figure out how to do Methods 1 and/or 2 in KB943144, see

> >> http://aumha.net/viewtopic.php?f=62&t=33560

> >>

> >> Or open a free support incident with MS PSS.

> >> --

> >> ~Robear Dyer (PA Bear)

> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

> >> AumHa VSOP & Admin http://aumha.net

> >> DTS-L http://dts-l.net/

> >>

> >> chequer wrote:

> >>> I went to this page:http://support.microsoft.com/kb/943144 , as you

> >>> suggested, but I couldn't follow it. Maybe it's because I'm 80 or just

> >>> stupid.

> >>> eg: Would I have to got to the MS update site, find these files &

> >>> install

> >>> them?

> >>> Would it be because I haven't go SP 3 installed?

> >>> All I want to know in laymen's term, is how I can resolve my issue.

> >>> Although I searched for an answer for my problem and looked at; How to

> >>> ask

> >>> a

> >>> question: http://support.microsoft.com/kb/555375, I could find no

> >>> solution

> >>>

> >>> Another issue,

> >>> When I received the notification email re "Can't install 2 updates" , I

> >>> clicked on Read and rate the response and was taken to this page:

> >>> http://www.microsoft.com:80/wn3/aspx/notifauth.aspx?url=http://www.microsoft.com/communities/

> >>> newsgroups/en-us/default.aspx%3fdg%3dmicrosoft.public.windowsxp.general%26mid%3d28823767-

> >>> 4321-4aed-b25b-149657d757f4

> >>> Although 'Done' appeared in the lower taskbar the page was blank

> >>> Is there something wrong witht the link?

> >>> I went to the General discussion siteand logged in to find the reply

> >>>

> >>>> See:

> >>>>

> >>>> Updates are not installed successfully from Windows Update, from

> >>>> Microsoft

> >>>> Update, or by using Automatic Updates after you repair a Windows XP

> >>>> installation http://support.microsoft.com/kb/943144

> >>>>

> >>>> --

> >>>>

> >>>> TaurArian [MVP] 2005-2009 - Update Services

> >>>> http://taurarian.mvps.org

> >>>> ======================================

> >>>> How to ask a question: http://support.microsoft.com/kb/555375

> >>>> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

> >>>>

> >>>> "chequer" <chequer@discussions.microsoft.com> wrote in message

> >>>> news:28823767-4321-4AED-B25B-149657D757F4@microsoft.com...

> >>>>> WindowsXP Pro SP2/ Office 2003

> >>>>> I have just had my computer reformatted, (Mother board problem)

> >>>>> Now whenever I click on the install updates icon in the systray ,

> >>>>> these

> >>>>> two updates won't install, (KB951978) & KB950759), instead I get this

> >>>>> message in the Automatic Updates box;

> >>>>> Some updates cannot be installed ie:(KB951978) & (KB950759)

> >>>>> What should I do?

> >>>>>

> >>>>> --

> >>>>> chequer

> >>>>> When the game is over, the King and the pawn share the same box.

>

August 2, 2008

Re: Can't install 2 updates

OK...

chequer wrote:

> PA Bear,

> I have fixed my problem.

> Method:

> I downloaded IE 7 and saved it.

> Using Add/Remove I uninstalled IE 7 that was on my PC, restarted my

> computer

> then installed the saved IE 7.

> I don’t know how the chap that reformatted my computer installed IE 7 but

> apparently he couldn’t have done it properly.

> Up to now I have no more trouble with the MS updates.

> Thanks for your help

> PA Bear,

>

>> If you don't have the skills to try the fixes in

>> http://support.microsoft.com/kb/943144, you won't have the skills to do

>> the

>> alternate fix I have in mind.

>>

>> I'd recommend that you either take the machine back to the shop* or open

>> one or more free support incidents about KB941569 and KB950759. And I'd

>> recommend that you do so soon as I believe KB950759 will be superseded by

>> a

>> new cumulative IE update very soon.

>>

>> Start a free Windows Update support incident request:

>> https://support.microsoft.com/oas/default.aspx?gprid=6527

>>

>> Support for Windows Update:

>> http://support.microsoft.com/gp/wusupport

>>

>> For home users, no-charge support is available by calling 1-866-PCSAFETY

>> in

>> the United States and in Canada or by contacting your local Microsoft

>> subsidiary. There is no-charge for support calls that are associated

>> with

>> security updates. When you call, clearly state that your problem is

>> related to a Security Update and cite the update's KB number (e.g.,

>> KB941569).

>>

>> For more information about how to contact your local Microsoft subsidiary

>> for security update support issues, visit the International Support Web

>> site: http://support.microsoft.com/common/international.aspx

>>

>> *Tell the shop that the machine was fully patched when you took it in and

>> you expected it to be fully patched when you picked it up. If they give

>> you a hard time and you paid with a credit card, contest the charge with

>> your bank.

>> --

>> ~Robear Dyer (PA Bear)

>> MS MVP-Windows (IE, OE, Security, Shell/User)

>> AumHa VSOP & Admin; DTS-L.net

>>

>> ============================

>>

>> Tip: Temporarily disable real-time protection by your anti-virus and/or

>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG

>> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before

>> attempting

>> to install the update(s). If you disable a third-party firewall, do NOT

>> connect to the internet without having the Windows Firewall enabled!

>>

>> DEAD[[submit an online request to obtain a Microsoft hotfix:

>> http://support.microsoft.com/kb/935195 ]]

>>

>> chequer wrote:

>>> Robert,

>>> Sorry for not replying to the thread

>>> Unfortunately I have recently been diagnosed with prostate cancer and

>>> the

>>> medication to control, is knocking me about a bit.

>>> Fortunately with medication I am likely to die with it and not of it.

>>> As to posting on the AumHa Forums I thought I might get a more

>>> simplified

>>> reply on how to resolve my problem. I could get anywhere with the info

>>> you

>>> sent

>>> I eventually found a fix for KB951978 at the MS site and finally got

>>> this

>>> update installed but now I get this:

>>> Some updates could not be installed

>>> The following updates were not installed:

>>> Security Update for Windows XP with Windows Media Format Runtime 9.5 and

>>> 11

>>> (KB941569)

>>> Cumulative Security Update for Internet Explorer 7 for Windows XP

>>> (KB950759)

>>>

>>>> Did you have to post the same quesion in AumHa Forums, chequer (and not

>>>> bother to reply to your thread)?

>>>> http://aumha.net/viewtopic.php?f=62&t=35092

>>>>

>>>> If you can't figure out how to do Methods 1 and/or 2 in KB943144, see

>>>> http://aumha.net/viewtopic.php?f=62&t=33560

>>>>

>>>> Or open a free support incident with MS PSS.

>>>> --

>>>> ~Robear Dyer (PA Bear)

>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

>>>> AumHa VSOP & Admin http://aumha.net

>>>> DTS-L http://dts-l.net/

>>>>

>>>> chequer wrote:

>>>>> I went to this page:http://support.microsoft.com/kb/943144 , as you

>>>>> suggested, but I couldn't follow it. Maybe it's because I'm 80 or

>>>>> just

>>>>> stupid.

>>>>> eg: Would I have to got to the MS update site, find these files &

>>>>> install

>>>>> them?

>>>>> Would it be because I haven't go SP 3 installed?

>>>>> All I want to know in laymen's term, is how I can resolve my issue.

>>>>> Although I searched for an answer for my problem and looked at; How to

>>>>> ask

>>>>> a

>>>>> question: http://support.microsoft.com/kb/555375, I could find no

>>>>> solution

>>>>>

>>>>> Another issue,

>>>>> When I received the notification email re "Can't install 2 updates" ,

>>>>> I

>>>>> clicked on Read and rate the response and was taken to this page:

>>>>> http://www.microsoft.com:80/wn3/aspx/notifauth.aspx?url=http://www.microsoft.com/communities/

>>>>> newsgroups/en-us/default.aspx%3fdg%3dmicrosoft.public.windowsxp.general%26mid%3d28823767-

>>>>> 4321-4aed-b25b-149657d757f4

>>>>> Although 'Done' appeared in the lower taskbar the page was blank

>>>>> Is there something wrong witht the link?

>>>>> I went to the General discussion siteand logged in to find the reply

>>>>>

>>>>>> See:

>>>>>>

>>>>>> Updates are not installed successfully from Windows Update, from

>>>>>> Microsoft

>>>>>> Update, or by using Automatic Updates after you repair a Windows XP

>>>>>> installation http://support.microsoft.com/kb/943144

>>>>>>

>>>>>> --

>>>>>>

>>>>>> TaurArian [MVP] 2005-2009 - Update Services

>>>>>> http://taurarian.mvps.org

>>>>>> ======================================

>>>>>> How to ask a question: http://support.microsoft.com/kb/555375

>>>>>> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

>>>>>>

>>>>>> "chequer" <chequer@discussions.microsoft.com> wrote in message

>>>>>> news:28823767-4321-4AED-B25B-149657D757F4@microsoft.com...

>>>>>>> WindowsXP Pro SP2/ Office 2003

>>>>>>> I have just had my computer reformatted, (Mother board problem)

>>>>>>> Now whenever I click on the install updates icon in the systray ,

>>>>>>> these

>>>>>>> two updates won't install, (KB951978) & KB950759), instead I get

>>>>>>> this

>>>>>>> message in the Automatic Updates box;

>>>>>>> Some updates cannot be installed ie:(KB951978) & (KB950759)

>>>>>>> What should I do?

>>>>>>>

>>>>>>> --

>>>>>>> chequer

>>>>>>> When the game is over, the King and the pawn share the same box.

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