WinXP will not shut down

[Guest Don Rist]

Windows XP hangs during shut down. After saving configuration and playing

the shutdown wav it just stops responding. This is a clean install on a

Gigabyte GA-7N400 motherboard with an ATI 9250 128 meg video card. The only

non-windows software installed is Norton Antivirus.

 

Here's what I've done to try resolving the problem.

1. Booted into safe mode and confirmed that it would shut down from this

mode.

2. Used msconfig to disable all services and start items, restarted and

tried to shut down. No luck.

3. Used Device Manger tried to update the driver for everything on the

device list. No luck.

4. Uninstalled Norton Antivirus Corporate Edition 10.1, restarted and tried

to shut down. No luck.

5. Did a Google search for similar problems, but nothing seems to help.

6. Updated my video card driver. No help.

7. Updated from SP2 to SP3. No help.

 

Any help would be appreciated. Don

[Guest Andrew E.]

RE: WinXP will not shut down

 

Usually a failed shutdown is caused by a hardware conflict,try uninstalling

add-ons (one at a time),see if it solves the issue.You might also chk the

power

configuration settings in the BIOS,most pcs have a power on/off button

selection menu.Also,a unresponsive process might be the cause,to chk,go to

run,type:regedit Expand:HKEY_CURRENT_USER\controlpanel\open desktop.

Locate & L.click AutoEndTasks Go to edit,modify,set to 1 from 0,close out

regedit.This works just fine in xp,however its band-aiding the problem

process.

 

"Don Rist" wrote:

> Windows XP hangs during shut down. After saving configuration and playing

> the shutdown wav it just stops responding. This is a clean install on a

> Gigabyte GA-7N400 motherboard with an ATI 9250 128 meg video card. The only

> non-windows software installed is Norton Antivirus.

>

> Here's what I've done to try resolving the problem.

> 1. Booted into safe mode and confirmed that it would shut down from this

> mode.

> 2. Used msconfig to disable all services and start items, restarted and

> tried to shut down. No luck.

> 3. Used Device Manger tried to update the driver for everything on the

> device list. No luck.

> 4. Uninstalled Norton Antivirus Corporate Edition 10.1, restarted and tried

> to shut down. No luck.

> 5. Did a Google search for similar problems, but nothing seems to help.

> 6. Updated my video card driver. No help.

> 7. Updated from SP2 to SP3. No help.

>

> Any help would be appreciated. Don

>

>

>

[Guest Gerry]

Re: WinXP will not shut down

 

Don

 

This suggestion may help. Download and install the User Profile Hive

Cleanup Service

Download details: User Profile Hive Cleanup Service

http://snipurl.com/5b61

 

UPHClean v1.5e readme.txt

http://snipurl.com/ko8m

 

Also you might look here:

http://aumha.org/win5/a/shtdwnxp.htm

 

--

 

 

 

Hope this helps.

 

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

 

 

 

 

Don Rist wrote:

> Windows XP hangs during shut down. After saving configuration and

> playing the shutdown wav it just stops responding. This is a clean

> install on a Gigabyte GA-7N400 motherboard with an ATI 9250 128 meg

> video card. The only non-windows software installed is Norton

> Antivirus.

> Here's what I've done to try resolving the problem.

> 1. Booted into safe mode and confirmed that it would shut down from

> this mode.

> 2. Used msconfig to disable all services and start items, restarted

> and tried to shut down. No luck.

> 3. Used Device Manger tried to update the driver for everything on the

> device list. No luck.

> 4. Uninstalled Norton Antivirus Corporate Edition 10.1, restarted and

> tried to shut down. No luck.

> 5. Did a Google search for similar problems, but nothing seems to

> help. 6. Updated my video card driver. No help.

> 7. Updated from SP2 to SP3. No help.

>

> Any help would be appreciated. Don

[Guest Don Rist]

Re: WinXP will not shut down

 

Shutdown is normal when in WinXP Safe Mode. This should eliminate problems

in the BIOS. I tried the registry change suggested and WinXP still would

not shut down. Thanks for the suggestions.

Don

 

 

"Andrew E." <eckrichco@msn.com> wrote in message

news:B3DD859D-3FFB-46C1-813F-B1D3F342F9A7@microsoft.com...

> Usually a failed shutdown is caused by a hardware conflict,try

> uninstalling

> add-ons (one at a time),see if it solves the issue.You might also chk the

> power

> configuration settings in the BIOS,most pcs have a power on/off button

> selection menu.Also,a unresponsive process might be the cause,to chk,go to

> run,type:regedit Expand:HKEY_CURRENT_USER\controlpanel\open desktop.

> Locate & L.click AutoEndTasks Go to edit,modify,set to 1 from 0,close

> out

> regedit.This works just fine in xp,however its band-aiding the problem

> process.

>

> "Don Rist" wrote:

>

>> Windows XP hangs during shut down. After saving configuration and

>> playing

>> the shutdown wav it just stops responding. This is a clean install on a

>> Gigabyte GA-7N400 motherboard with an ATI 9250 128 meg video card. The

>> only

>> non-windows software installed is Norton Antivirus.

>>

>> Here's what I've done to try resolving the problem.

>> 1. Booted into safe mode and confirmed that it would shut down from this

>> mode.

>> 2. Used msconfig to disable all services and start items, restarted and

>> tried to shut down. No luck.

>> 3. Used Device Manger tried to update the driver for everything on the

>> device list. No luck.

>> 4. Uninstalled Norton Antivirus Corporate Edition 10.1, restarted and

>> tried

>> to shut down. No luck.

>> 5. Did a Google search for similar problems, but nothing seems to help.

>> 6. Updated my video card driver. No help.

>> 7. Updated from SP2 to SP3. No help.

>>

>> Any help would be appreciated. Don

>>

>>

>>

[Guest Don Rist]

Re: WinXP will not shut down

 

The UPHCleaner appears to be a part of the SP3 upgrade. I found it in

program files and ran it several times. No help. The other link to

shutdown problems didn't seem to apply to my situation. I'm still hoping

for a solution to this problem. My ID guys at work suggest a complete

reinstall of WinXP. Seems like a lot of work for such a simple problem.

There must be a better way. Thanks for the suggestions.

 

Don

 

"Gerry" <gerry@nospam.com> wrote in message

news:OjLjE158IHA.4536@TK2MSFTNGP05.phx.gbl...

> Don

>

> This suggestion may help. Download and install the User Profile Hive

> Cleanup Service

> Download details: User Profile Hive Cleanup Service

> http://snipurl.com/5b61

>

> UPHClean v1.5e readme.txt

> http://snipurl.com/ko8m

>

> Also you might look here:

> http://aumha.org/win5/a/shtdwnxp.htm

>

> --

>

>

>

> Hope this helps.

>

> Gerry

> ~~~~

> FCA

> Stourport, England

> Enquire, plan and execute

> ~~~~~~~~~~~~~~~~~~~

>

>

>

>

> Don Rist wrote:

>> Windows XP hangs during shut down. After saving configuration and

>> playing the shutdown wav it just stops responding. This is a clean

>> install on a Gigabyte GA-7N400 motherboard with an ATI 9250 128 meg

>> video card. The only non-windows software installed is Norton

>> Antivirus.

>> Here's what I've done to try resolving the problem.

>> 1. Booted into safe mode and confirmed that it would shut down from

>> this mode.

>> 2. Used msconfig to disable all services and start items, restarted

>> and tried to shut down. No luck.

>> 3. Used Device Manger tried to update the driver for everything on the

>> device list. No luck.

>> 4. Uninstalled Norton Antivirus Corporate Edition 10.1, restarted and

>> tried to shut down. No luck.

>> 5. Did a Google search for similar problems, but nothing seems to

>> help. 6. Updated my video card driver. No help.

>> 7. Updated from SP2 to SP3. No help.

>>

>> Any help would be appreciated. Don

>

>

[Guest Malke]

Re: WinXP will not shut down

 

Don Rist wrote:

> Shutdown is normal when in WinXP Safe Mode. This should eliminate

> problems

> in the BIOS. I tried the registry change suggested and WinXP still would

> not shut down. Thanks for the suggestions.

 

If you installed the ATI Control Panel (or whatever they call it), uninstall

it and see what happens. This is separate from the drivers.

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

[Guest Don Rist]

Re: WinXP will not shut down

 

I reinstalled winxp, several times and instead of loading all the drivers

from the nVidia nForce2 utilities cd. that came with my motherboard, I only

loaded the network card driver so I could get onto the internet. Then I

upgraded to SP2 and loaded all the drivers from winxp instead of the nVidia

cd. That seems to have fixed the problem. I had forgotten about loading

the ATI Drives from the cd they provided. I suspect you are correct about

the ATI Control Panel. Sure wish there was an option in winxp to see each

process being executed during start and stop. That would have been a big

help. As it is, I'm left to guess what caused the system to hang during

shutdown.

Thanks for the help. Next time, I'll be more careful installing drivers.

Don

 

 

 

"Malke" <malke@invalid.invalid> wrote in message

news:%23jR8clJ9IHA.4588@TK2MSFTNGP02.phx.gbl...

> Don Rist wrote:

>

>> Shutdown is normal when in WinXP Safe Mode. This should eliminate

>> problems

>> in the BIOS. I tried the registry change suggested and WinXP still would

>> not shut down. Thanks for the suggestions.

>

> If you installed the ATI Control Panel (or whatever they call it),

> uninstall

> it and see what happens. This is separate from the drivers.

>

> Malke

> --

> MS-MVP

> Elephant Boy Computers - Don't Panic!

> FAQ - http://www.elephantboycomputers.com/#FAQ

>