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Posted
I am not able to print the main body of any emails, it only prints the heading, on the web ,firefox I can print pages? I used to be able to do it, I dont know what has gone wrong, I am a silver surfer so very slow on jargon! :confused::(:Cry:
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Posted

Hi.

Are you trying to print from a email client like Outlook or Windows Mail or trying to print from web based mail, that is by going to a website to view your mail.

 

What method are you using to print? File>Print perhaps or maybe highliting then right clicking to select print.

 

Do you get any errors?

 

The more clues the better please.

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Posted
Hi Thanks for your reply RandyL I am trying to print from Outlook express 6. From file and printto no avail. I havnt as yet tried to get mail from the web. Im still a bit green in that dept, but Ill have a go, Ill be back!
Posted

Is Windows fully updated?

You should be running XP SP3 (service pack 3) and IE (Internet Explorer 8)

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Posted
Hi I have been on to the my web email and it does print all from that, just outlook express 6. How do I know what I am running. I have pc called compac and I have had it for 2yrs thats allI know.
Posted

In your run box type winver. This will tell you what version of Windows you have and what service pack.

 

With Internet explorer open press ALT+H, and then click About Internet Explorer.

 

Does anything at all happen when you try to print?

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Posted

Does anything at all happen when you try to print?

 

Try this. Go to Start>Run. In the Run box type these commands one at a time.

 

regsvr32 ole32.dll

regsvr32 vbscript.dll

regsvr32 jscript.dll

 

After typing the first one click OK.

Reboot and test the print.

Repeat with the next two.

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