Stuck in XP re-installation routine

[Guest Seah Kai]

The problem started when XP cannot sense the new SATA DVD drive I installed.

I wanted to check thru Device Manger, but the 'System' does not load and

there is an error msg.

 

Thus I tried to re-install my XP OS using the CD. However at the beginning

of the installation, this error msg appeared, "An exception occured while

trying to run "C:\WINDOWS\system32\sti_ci.dll, InstallWiaService"" There is a

'OK to terminate program' and 'cancel to debug' option, but no matter which

one I click, the installation continues.

 

This error msg appears another time, and another error msg appears," The

instruction at '0x77e37eff' reframed memory at '0x77e37eff'. The memory could

not be 'written'". Similar I was the same choices as the 1st msg. This hangs

the installation. Even my cursor can't move.

 

I restart my comp, and after the Windows logo appears, it jumps to this

installation process again and gets stuck in the same step. Booting the comp

using the CD doesn't help either, as it will still divert to the

installation.

 

Safe Mode doesn't help, as it will tell me it can't start in Safe Mode.

 

I have run diagnostic tests using DELL tests before windows load and there

is no problem. I'm using DELL Dimension, and had Trojan horse virus infected

before this installation problem.

 

Please advise.

[Guest Ron Badour]

Re: Stuck in XP re-installation routine

 

Do you still have the new drive connected? If so, disconnect it and see if

that helps.

 

--

Regards

 

Ron Badour

MS MVP

Windows Desktop Experience

 

 

"Seah Kai" <SeahKai@discussions.microsoft.com> wrote in message

news:F1BC30F9-7012-4274-8D51-E59C1770095D@microsoft.com...

> The problem started when XP cannot sense the new SATA DVD drive I

> installed.

> I wanted to check thru Device Manger, but the 'System' does not load and

> there is an error msg.

>

> Thus I tried to re-install my XP OS using the CD. However at the beginning

> of the installation, this error msg appeared, "An exception occured while

> trying to run "C:\WINDOWS\system32\sti_ci.dll, InstallWiaService"" There

> is a

> 'OK to terminate program' and 'cancel to debug' option, but no matter

> which

> one I click, the installation continues.

>

> This error msg appears another time, and another error msg appears," The

> instruction at '0x77e37eff' reframed memory at '0x77e37eff'. The memory

> could

> not be 'written'". Similar I was the same choices as the 1st msg. This

> hangs

> the installation. Even my cursor can't move.

>

> I restart my comp, and after the Windows logo appears, it jumps to this

> installation process again and gets stuck in the same step. Booting the

> comp

> using the CD doesn't help either, as it will still divert to the

> installation.

>

> Safe Mode doesn't help, as it will tell me it can't start in Safe Mode.

>

> I have run diagnostic tests using DELL tests before windows load and there

> is no problem. I'm using DELL Dimension, and had Trojan horse virus

> infected

> before this installation problem.

>

> Please advise.

[Guest Seah Kai]

Re: Stuck in XP re-installation routine

 

yes, I've disconnected the drive. I read somewhere on other forums which is

to disable the on board LAN connector in BIOS in such a situation. I've no

clue what that means.

 

"Ron Badour" wrote:

> Do you still have the new drive connected? If so, disconnect it and see if

> that helps.

>

> --

> Regards

>

> Ron Badour

> MS MVP

> Windows Desktop Experience

>

>

> "Seah Kai" <SeahKai@discussions.microsoft.com> wrote in message

> news:F1BC30F9-7012-4274-8D51-E59C1770095D@microsoft.com...

> > The problem started when XP cannot sense the new SATA DVD drive I

> > installed.

> > I wanted to check thru Device Manger, but the 'System' does not load and

> > there is an error msg.

> >

> > Thus I tried to re-install my XP OS using the CD. However at the beginning

> > of the installation, this error msg appeared, "An exception occured while

> > trying to run "C:\WINDOWS\system32\sti_ci.dll, InstallWiaService"" There

> > is a

> > 'OK to terminate program' and 'cancel to debug' option, but no matter

> > which

> > one I click, the installation continues.

> >

> > This error msg appears another time, and another error msg appears," The

> > instruction at '0x77e37eff' reframed memory at '0x77e37eff'. The memory

> > could

> > not be 'written'". Similar I was the same choices as the 1st msg. This

> > hangs

> > the installation. Even my cursor can't move.

> >

> > I restart my comp, and after the Windows logo appears, it jumps to this

> > installation process again and gets stuck in the same step. Booting the

> > comp

> > using the CD doesn't help either, as it will still divert to the

> > installation.

> >

> > Safe Mode doesn't help, as it will tell me it can't start in Safe Mode.

> >

> > I have run diagnostic tests using DELL tests before windows load and there

> > is no problem. I'm using DELL Dimension, and had Trojan horse virus

> > infected

> > before this installation problem.

> >

> > Please advise.

>

>

>

[Guest John John (MVP)]

Re: Stuck in XP re-installation routine

 

If you boot with the cd and it jumps to the installation in pprogress

then it means that you aren't booting off the cd. Go in the BIOS and

make sure that the cd drive is before the hard disk in the startup boot

order.

 

John

 

Seah Kai wrote:

> The problem started when XP cannot sense the new SATA DVD drive I installed.

> I wanted to check thru Device Manger, but the 'System' does not load and

> there is an error msg.

>

> Thus I tried to re-install my XP OS using the CD. However at the beginning

> of the installation, this error msg appeared, "An exception occured while

> trying to run "C:\WINDOWS\system32\sti_ci.dll, InstallWiaService"" There is a

> 'OK to terminate program' and 'cancel to debug' option, but no matter which

> one I click, the installation continues.

>

> This error msg appears another time, and another error msg appears," The

> instruction at '0x77e37eff' reframed memory at '0x77e37eff'. The memory could

> not be 'written'". Similar I was the same choices as the 1st msg. This hangs

> the installation. Even my cursor can't move.

>

> I restart my comp, and after the Windows logo appears, it jumps to this

> installation process again and gets stuck in the same step. Booting the comp

> using the CD doesn't help either, as it will still divert to the

> installation.

>

> Safe Mode doesn't help, as it will tell me it can't start in Safe Mode.

>

> I have run diagnostic tests using DELL tests before windows load and there

> is no problem. I'm using DELL Dimension, and had Trojan horse virus infected

> before this installation problem.

>

> Please advise.

[Guest Ron Badour]

Re: Stuck in XP re-installation routine

 

That .dll file mentioned in the error message is not an XP file--it is

either a W98 or WinME file. This reinforces John's comment that you may not

be booting from the CD. In the BIOS (watch the boot screen for the key to

press to enter setup--probably F2), there is a setting for Boot Sequence and

the CDRom drive needs to be set as the first boot device.

 

--

Regards

 

Ron Badour

MS MVP

Windows Desktop Experience

 

 

"Seah Kai" <SeahKai@discussions.microsoft.com> wrote in message

news:695A7501-3595-4E50-946F-F56564D29BDE@microsoft.com...

> yes, I've disconnected the drive. I read somewhere on other forums which

> is

> to disable the on board LAN connector in BIOS in such a situation. I've no

> clue what that means.

>

> "Ron Badour" wrote:

>

>> Do you still have the new drive connected? If so, disconnect it and see

>> if

>> that helps.

>>

>> --

>> Regards

>>

>> Ron Badour

>> MS MVP

>> Windows Desktop Experience

>>

>>

>> "Seah Kai" <SeahKai@discussions.microsoft.com> wrote in message

>> news:F1BC30F9-7012-4274-8D51-E59C1770095D@microsoft.com...

>> > The problem started when XP cannot sense the new SATA DVD drive I

>> > installed.

>> > I wanted to check thru Device Manger, but the 'System' does not load

>> > and

>> > there is an error msg.

>> >

>> > Thus I tried to re-install my XP OS using the CD. However at the

>> > beginning

>> > of the installation, this error msg appeared, "An exception occured

>> > while

>> > trying to run "C:\WINDOWS\system32\sti_ci.dll, InstallWiaService""

>> > There

>> > is a

>> > 'OK to terminate program' and 'cancel to debug' option, but no matter

>> > which

>> > one I click, the installation continues.

>> >

>> > This error msg appears another time, and another error msg appears,"

>> > The

>> > instruction at '0x77e37eff' reframed memory at '0x77e37eff'. The memory

>> > could

>> > not be 'written'". Similar I was the same choices as the 1st msg. This

>> > hangs

>> > the installation. Even my cursor can't move.

>> >

>> > I restart my comp, and after the Windows logo appears, it jumps to this

>> > installation process again and gets stuck in the same step. Booting the

>> > comp

>> > using the CD doesn't help either, as it will still divert to the

>> > installation.

>> >

>> > Safe Mode doesn't help, as it will tell me it can't start in Safe Mode.

>> >

>> > I have run diagnostic tests using DELL tests before windows load and

>> > there

>> > is no problem. I'm using DELL Dimension, and had Trojan horse virus

>> > infected

>> > before this installation problem.

>> >

>> > Please advise.

>>

>>

>>