How to restore user accounts, can only access one when rebooting.

[Guest Robin]

I used to have three user accounts. Now when the computer is rebooted the

microsoft box comes up asking for login and password and is only

acknowledging one user. We cannot find the other users stuff. Even email is

not loading.

[Guest Pegasus \(MVP\)]

Re: How to restore user accounts, can only access one when rebooting.

 

 

"Robin" <Robin@discussions.microsoft.com> wrote in message

news:B1D5A25B-1D04-4354-A37D-582BA07A3772@microsoft.com...

>I used to have three user accounts. Now when the computer is rebooted the

> microsoft box comes up asking for login and password and is only

> acknowledging one user. We cannot find the other users stuff. Even email

> is

> not loading.

 

Before you can restore anything, you need to know what's there.

Here are your first steps:

- Click Start / Run / cmd {OK}

- Type these commands:

net user {Enter}

(What user names do you see?)

dir "c:\documents and settings" {Enter}

(What folder names do you see?)

 

You should also provide more details. Your statement "Even

EMail is not loading" tells us very little. What EMail system

do you use? What happens when you launch it?

 

Lastly - have you tried System Restore to return your PC

to a point before this problem became apparent?