Acer Webcam not working

[dibdabable]

Hi I 'm not really sure where this would go a sit could be a software issue? Anyway, I have ercently purchased an Acer 5551A Laptop, but the Webcam isn't working. When looking at Devices it's not shown. On the Programs there's an Acer Crystal Eye Webcam present.

Can anyone help me further. We're runnning Windows 7. Thanks

[Plastic Nev]

Hi and welcome to Extreme Tech Support - Free PC Help.

I have seen this once before and it was a malfunctioning webcam, which I suspect is the case with yours. Considering you have only just got it, it should be covered by the warranty so I recommend you take or send it back.

We are reluctant to ask a user to delve too far when we suspect a hardware fault on something still covered by the warranty. Any work done could revoke that warranty, leaving you in the lurch.

 

Nev.

[dibdabable]

Thanks for that. Whilst waiting for an answer I've had a look about and a scan showed that there were several drivers out of date, would that be a likely cause at all/ It's only the inconvenience of having to send it back as I'm unable to drive following an op.

[KenB]

Hi,

Take a look at Device Manager ...

Start > type in .....devmgmt.msc .....ENTER

Click the + next to imaging devices

 

Are there any yellow exclamation marks or red Xs ?