Windows keeps shutting down without asking it to, does anyone know

[Guest Barbara]

I have been constantly having a problem with my computer shutting down

without my asking it to shut down. I'll be in the middle of doing something

on the computer and the next thing I know it's rebooting. I've tried

narrowing it down to see what is causing it and cannot pinpoint the problem

because I'm not always in the same program when it happens. We've tried

doing a scan disk, we've tried defragging the computer, we've tried repairing

it and a few other ideas and nothing is working. Can someone please help me

figure out what the problem is and how to fix it?

[Guest Malke]

Re: Windows keeps shutting down without asking it to, does anyone know

 

Barbara wrote:

> I have been constantly having a problem with my computer shutting down

> without my asking it to shut down. I'll be in the middle of doing

> something

> on the computer and the next thing I know it's rebooting. I've tried

> narrowing it down to see what is causing it and cannot pinpoint the

> problem

> because I'm not always in the same program when it happens. We've tried

> doing a scan disk, we've tried defragging the computer, we've tried

> repairing

> it and a few other ideas and nothing is working. Can someone please help

> me figure out what the problem is and how to fix it?

 

Time to do hardware troubleshooting since your symptoms indicate hardware

failure and/or overheating.

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

 

Standard disclaimer: I can't see and test your computer myself, so these are

just suggestions based on many years of being a professional computer tech;

suggestions based on what you've written. You should not take my

suggestions as a definitive diagnosis. Testing hardware failures often

involves swapping out suspected parts with known-good parts. If you can't

do the testing yourself and/or are uncomfortable opening your computer,

take the machine to a professional computer repair shop (not your local

equivalent of BigComputerStore/GeekSquad). If possible, have all your data

backed up before you take the machine into a shop.

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

[Guest Chris Geerlings]

Re: Windows keeps shutting down without asking it to, does anyone know

 

Get a aircan, or some cottonswab.

Start cleaning your airfan(s), cpu fan and or videocard fan.

 

Sounds like overheating issues.

 

Regards,

--

Chris

[Guest Ken Blake, MVP]

Re: Windows keeps shutting down without asking it to, does anyone know

 

On Mon, 4 Aug 2008 07:45:02 -0700, Barbara

<Barbara@discussions.microsoft.com> wrote:

> I have been constantly having a problem with my computer shutting down

> without my asking it to shut down. I'll be in the middle of doing something

> on the computer and the next thing I know it's rebooting. I've tried

> narrowing it down to see what is causing it and cannot pinpoint the problem

> because I'm not always in the same program when it happens. We've tried

> doing a scan disk, we've tried defragging the computer, we've tried repairing

> it and a few other ideas and nothing is working. Can someone please help me

> figure out what the problem is and how to fix it?

 

 

Two points:

 

1. If your computer is restarting spontaneously, you are presumably

blue-screening, and you are set to the default of rebooting whenever

that happens. It's a poor default setting and you should change it.

Right-click My Computer, and choose Properties. On the Advanced tab,

click Settings under Startup and Recovery. Under System failure,

uncheck the box "Automatically restart.

 

Now when the problem occurs again, instead of restarting, you will get

the blue screen with diagnostic information. Post back with those

details for more help.

 

2. This is almost always a hardware problem, rather than a Windows

one. Overheating is a common cause of this.

 

--

Ken Blake, Microsoft MVP - Windows Desktop Experience

Please Reply to the Newsgroup

[Guest Barbara]

Re: Windows keeps shutting down without asking it to, does anyone

 

Re: Windows keeps shutting down without asking it to, does anyone

 

OK We tried cleaning the fan yesterday and so far so good, it hasn't shut

down spontaneously since so thank you very much for the suggestion.

 

"Ken Blake, MVP" wrote:

> On Mon, 4 Aug 2008 07:45:02 -0700, Barbara

> <Barbara@discussions.microsoft.com> wrote:

>

> > I have been constantly having a problem with my computer shutting down

> > without my asking it to shut down. I'll be in the middle of doing something

> > on the computer and the next thing I know it's rebooting. I've tried

> > narrowing it down to see what is causing it and cannot pinpoint the problem

> > because I'm not always in the same program when it happens. We've tried

> > doing a scan disk, we've tried defragging the computer, we've tried repairing

> > it and a few other ideas and nothing is working. Can someone please help me

> > figure out what the problem is and how to fix it?

>

>

> Two points:

>

> 1. If your computer is restarting spontaneously, you are presumably

> blue-screening, and you are set to the default of rebooting whenever

> that happens. It's a poor default setting and you should change it.

> Right-click My Computer, and choose Properties. On the Advanced tab,

> click Settings under Startup and Recovery. Under System failure,

> uncheck the box "Automatically restart.

>

> Now when the problem occurs again, instead of restarting, you will get

> the blue screen with diagnostic information. Post back with those

> details for more help.

>

> 2. This is almost always a hardware problem, rather than a Windows

> one. Overheating is a common cause of this.

>

> --

> Ken Blake, Microsoft MVP - Windows Desktop Experience

> Please Reply to the Newsgroup

>

[Guest Ken Blake, MVP]

Re: Windows keeps shutting down without asking it to, does anyone

 

Re: Windows keeps shutting down without asking it to, does anyone

 

On Thu, 7 Aug 2008 05:19:01 -0700, Barbara

<Barbara@discussions.microsoft.com> wrote:

> OK We tried cleaning the fan yesterday and so far so good, it hasn't shut

> down spontaneously since so thank you very much for the suggestion.

 

 

You're welcome. Glad to help.

 

 

> "Ken Blake, MVP" wrote:

>

> > On Mon, 4 Aug 2008 07:45:02 -0700, Barbara

> > <Barbara@discussions.microsoft.com> wrote:

> >

> > > I have been constantly having a problem with my computer shutting down

> > > without my asking it to shut down. I'll be in the middle of doing something

> > > on the computer and the next thing I know it's rebooting. I've tried

> > > narrowing it down to see what is causing it and cannot pinpoint the problem

> > > because I'm not always in the same program when it happens. We've tried

> > > doing a scan disk, we've tried defragging the computer, we've tried repairing

> > > it and a few other ideas and nothing is working. Can someone please help me

> > > figure out what the problem is and how to fix it?

> >

> >

> > Two points:

> >

> > 1. If your computer is restarting spontaneously, you are presumably

> > blue-screening, and you are set to the default of rebooting whenever

> > that happens. It's a poor default setting and you should change it.

> > Right-click My Computer, and choose Properties. On the Advanced tab,

> > click Settings under Startup and Recovery. Under System failure,

> > uncheck the box "Automatically restart.

> >

> > Now when the problem occurs again, instead of restarting, you will get

> > the blue screen with diagnostic information. Post back with those

> > details for more help.

> >

> > 2. This is almost always a hardware problem, rather than a Windows

> > one. Overheating is a common cause of this.

> >

> > --

> > Ken Blake, Microsoft MVP - Windows Desktop Experience

> > Please Reply to the Newsgroup

> >

 

--

Ken Blake, Microsoft MVP - Windows Desktop Experience

Please Reply to the Newsgroup