Cannot uninstall-reinstall program

[Guest Daniel]

Hi everybody,

 

It seems that I cannot reinstall a particular program, Google Earth.

 

I could not obtain a solution on the Google Earth forums, Whilst on this NG,

I always get good advice.

 

My PC, XP-SP2, is pretty stable and well maintained.

 

Here is my problem : I tried to install the new Google Earth V 4.3., but

things didn't go well.

As a result, The previous version (V 4.2) has been removed (so it seemed at

first) but I cannot reinstall it, nor can I install the new

version.

 

If I try to reinstall V4.2 I get an error message indicating (in French)

something like "the configuration data are corrupted".

If I try to install V4.3, then I get the "error 1714", meaning that the

previous version cannot be removed.

 

Since then, I tried everything I could think of : cleaning by hand the

registry so that there is no trace of Google Earth. Using CCleaner,

running Windows Install Clean up (There was no indication of Google Earth in

the list. Same with ZSoft), etc.

 

Would you know how to make the Google Earth installation program "believe"

there is no previous version installed ? Is there any particular "legacy"

file to delete ? Because indeed, the installation program detects the trace

of a previous version, although, as far as I know, there is no

trace of it in the registry.

 

Anyone ?

Many thanks in advance for your kind help and suggestions.

With Brgds,

Daniel

[Guest ju.c]

Re: Cannot uninstall-reinstall program

 

Have you tried these steps?

 

http://earth.google.com/support/bin/answer.py?answer=20738&src=top5&lev=topic

 

 

ju.c

 

 

"Daniel" <notmyrealaddress@wanadoo.fr> wrote in message

news:OA#HLr59IHA.5872@TK2MSFTNGP02.phx.gbl...

> Hi everybody,

>

> It seems that I cannot reinstall a particular program, Google Earth.

>

> I could not obtain a solution on the Google Earth forums, Whilst on this NG, I always

> get good advice.

>

> My PC, XP-SP2, is pretty stable and well maintained.

>

> Here is my problem : I tried to install the new Google Earth V 4.3., but things didn't

> go well.

> As a result, The previous version (V 4.2) has been removed (so it seemed at first) but I

> cannot reinstall it, nor can I install the new

> version.

>

> If I try to reinstall V4.2 I get an error message indicating (in French) something like

> "the configuration data are corrupted".

> If I try to install V4.3, then I get the "error 1714", meaning that the previous version

> cannot be removed.

>

> Since then, I tried everything I could think of : cleaning by hand the registry so that

> there is no trace of Google Earth. Using CCleaner,

> running Windows Install Clean up (There was no indication of Google Earth in the list.

> Same with ZSoft), etc.

>

> Would you know how to make the Google Earth installation program "believe" there is no

> previous version installed ? Is there any particular "legacy" file to delete ? Because

> indeed, the installation program detects the trace of a previous version, although, as

> far as I know, there is no

> trace of it in the registry.

>

> Anyone ?

> Many thanks in advance for your kind help and suggestions.

> With Brgds,

> Daniel

>

>

>

>

[Guest Daniel]

Re: Cannot uninstall-reinstall program

 

Hello "ju.c",

 

Many thks for your message.

yes indeed, I tried all this, to no avail.

 

brgds,

Daniel

 

 

"ju.c" <bibidybubidyboop@mailnator.com> a écrit dans le message de news:

O7kql259IHA.2332@TK2MSFTNGP03.phx.gbl...

> Have you tried these steps?

>

> http://earth.google.com/support/bin/answer.py?answer=20738&src=top5&lev=topic

>

>

> ju.c

>

>

> "Daniel" <notmyrealaddress@wanadoo.fr> wrote in message

> news:OA#HLr59IHA.5872@TK2MSFTNGP02.phx.gbl...

>> Hi everybody,

>>

>> It seems that I cannot reinstall a particular program, Google Earth.

>>

>> I could not obtain a solution on the Google Earth forums, Whilst on this

>> NG, I always get good advice.

>>

>> My PC, XP-SP2, is pretty stable and well maintained.

>>

>> Here is my problem : I tried to install the new Google Earth V 4.3., but

>> things didn't go well.

>> As a result, The previous version (V 4.2) has been removed (so it seemed

>> at first) but I cannot reinstall it, nor can I install the new

>> version.

>>

>> If I try to reinstall V4.2 I get an error message indicating (in French)

>> something like "the configuration data are corrupted".

>> If I try to install V4.3, then I get the "error 1714", meaning that the

>> previous version cannot be removed.

>>

>> Since then, I tried everything I could think of : cleaning by hand the

>> registry so that there is no trace of Google Earth. Using CCleaner,

>> running Windows Install Clean up (There was no indication of Google Earth

>> in the list. Same with ZSoft), etc.

>>

>> Would you know how to make the Google Earth installation program

>> "believe" there is no previous version installed ? Is there any

>> particular "legacy" file to delete ? Because indeed, the installation

>> program detects the trace of a previous version, although, as far as I

>> know, there is no

>> trace of it in the registry.

>>

>> Anyone ?

>> Many thanks in advance for your kind help and suggestions.

>> With Brgds,

>> Daniel

>>

>>

>>

>>

[Guest Bruno]

Re: Cannot uninstall-reinstall program

 

"Daniel" wrote:

> It seems that I cannot reinstall a particular program, Google Earth.

....

> My PC, XP-SP2, is pretty stable and well maintained.

>

> Here is my problem : I tried to install the new Google Earth V 4.3., but

> things didn't go well.

> As a result, The previous version (V 4.2) has been removed (so it seemed

> at first) but I cannot reinstall it, nor can I install the new

> version.

....

> Because indeed, the installation program detects the trace of a previous

> version, although, as far as I know, there is no

> trace of it in the registry.

 

I installed Google Earth 4.2 and 4.3 (VPC running XP SP2) and Total

Uninstall logged the changes made to the system. Click on the link to view

the two log files.

http://www.geocities.com/bgarbay/

[Guest Daniel]

Re: Cannot uninstall-reinstall program

 

Many thanks, Bruno,

I feel I am on the way to a solution.

best regards,

Daniel

 

 

"Bruno" <bgarbay@yahoo.com> a écrit dans le message de news:

u7KJWLB%23IHA.4716@TK2MSFTNGP05.phx.gbl...

> "Daniel" wrote:

>> It seems that I cannot reinstall a particular program, Google Earth.

> ...

>> My PC, XP-SP2, is pretty stable and well maintained.

>>

>> Here is my problem : I tried to install the new Google Earth V 4.3., but

>> things didn't go well.

>> As a result, The previous version (V 4.2) has been removed (so it seemed

>> at first) but I cannot reinstall it, nor can I install the new

>> version.

> ...

>> Because indeed, the installation program detects the trace of a previous

>> version, although, as far as I know, there is no

>> trace of it in the registry.

>

> I installed Google Earth 4.2 and 4.3 (VPC running XP SP2) and Total

> Uninstall logged the changes made to the system. Click on the link to view

> the two log files.

> http://www.geocities.com/bgarbay/

>

>