unable to log in hotmail account

[greenfingers]

hello

i am unable to log in to my hotmail account even though i know i am entering the correct details,the error message says that my password is incorrect,i have tried resetting my password via hotmail help but this failed when entered my mobile phone no the hotmail site said this was not valid and when i entered an alternative email address it also said this was also not valid

any help would be appreciated

thanks

[KenB]

Hi,

 

Welcome to ExTS

 

There is a Hotmail forum here

 

Try posting your problem and see if they can resolve it for you there.

[greenfingers]

thanks for your help but i have tried this site re posts the problem is they ask you to log in to register and i cannot do this as it is the same log in as my email account

[KenB]

Take a look in your Hosts file.

 

Start > Computer > C: > Windows > System32 > Drivers > etc

Open it in Notepad

 

It should look like this:

# For example:

#

# 102.54.94.97 rhino.acme.com # source server

# 38.25.63.10 x.acme.com # x client host

 

 

127.0.0.1 localhost

::1 localhost

 

If there is anything else copy it any paste it here please.

[greenfingers]

hello

the only difference is that above127.0.0.1 is typed localhost name resolution is handled within dns itself

[KenB]

name resolution is handled within dns itself

Can you explain this please ?

 

Please copy your Hosts file and post it here.

[greenfingers]

# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

#

# This file contains the mappings of IP addresses to host names. Each

# entry should be kept on an individual line. The IP address should

# be placed in the first column followed by the corresponding host name.

# The IP address and the host name should be separated by at least one

# space.

#

# Additionally, comments (such as these) may be inserted on individual

# lines or following the machine name denoted by a '#' symbol.

#

# For example:

#

# 102.54.94.97 rhino.acme.com # source server

# 38.25.63.10 x.acme.com # x client host

 

# localhost name resolution is handled within DNS itself.

# 127.0.0.1 localhost

# ::1 localhost

sorry about the delay

[KenB]

sorry about the delay

No problem :)

 

This is a standard Hosts file for Win7

 

If you trust me to try it for you send me a PM with your login details and a link to the appropriate Hotmail login.

 

Other than that -

 

Try logging on from a friend's machine ( Different IP Address ) to see if you can log in from there.

[greenfingers]

thanks ken

one of the first things i did was to try a friends computer i still couldnt log in.

i have contacted windows live help again to see if they can resolve the issue,incidently i received an email from live help asking me to respond to their survey regarding my problem in which they asked if the link they sent me via email solved my problem as i never received any such email i dont expect any joy with my new request.

if i have no luck this time it is my intention to delete all the hotmail links from my computer.

but i would like to thank you very much for the considerable effort you have put into attempting to solve the issue

[KenB]

It certainly looks as if the problem is at their end.

I suggested that you try a different computer as, if IP Addresses are blocked sometimes they can also block innocent people.

 

I don't know what else we can suggest from here.

 

I believe the answer will lie in the Hotmail Forums - if you can get hold of the right person.

It seems to be a common problem:

http://windowslivehelp.com/thread.aspx?threadid=608f0e85-70e6-49d1-9a19-3d29d15f54dc