Maxtor 1TB USB 2 Drive Only Seen As 43Gb?

[Guest Ben]

Hi,

 

I've got a client who is running Windows 2003 Server SP2, they have

recently brought a 1TB Maxtor Basics External USB 2 drive that they

use for backups. If you plug the drive in, Windows sees the drive and

it seems to work fine. However, if you reboot the server, Windows will

only see the drive as 43gb, and keeps asking to format the drive. The

only way to get Windows to recognise the drive properly is to

disconnect the USB cable wait a few seconds, then plug it in again.

This is a bit of a pain, especially if you are trying to work

remotely. I've tried updating the drivers, but it seems to be using

the standard microsoft USB hard disk drivers, so doesn't actually have

any drivers to update.

 

Does anyone know why Windows isn't recognising the drive properly

after a reboot? Or know of a way to fix this problem? I can't find any

details on the seagate/maxtor support pages or knowledge base.

 

Many thanks

 

Ben

[Guest Spaceman]

Re: Maxtor 1TB USB 2 Drive Only Seen As 43Gb?

 

Hi Ben,

You may want to try this.

Get the system running so it sees the entire drive size

correctly,

then go into the Device Manager

and try right clicking the USB controllers

and click on Scan for hardware changes.

Maybe it needs a little push?

:)

See if it recognizes anything different.

 

--

James M Driscoll Jr

MCTS (Vista)

Spaceman

 

 

"Ben" <bjblackmore@hotmail.com> wrote in message

news:5d99963e-e224-46ea-946b-47fb15af7e67@l42g2000hsc.googlegroups.com...

> Hi,

>

> I've got a client who is running Windows 2003 Server SP2, they have

> recently brought a 1TB Maxtor Basics External USB 2 drive that they

> use for backups. If you plug the drive in, Windows sees the drive and

> it seems to work fine. However, if you reboot the server, Windows will

> only see the drive as 43gb, and keeps asking to format the drive. The

> only way to get Windows to recognise the drive properly is to

> disconnect the USB cable wait a few seconds, then plug it in again.

> This is a bit of a pain, especially if you are trying to work

> remotely. I've tried updating the drivers, but it seems to be using

> the standard microsoft USB hard disk drivers, so doesn't actually have

> any drivers to update.

>

> Does anyone know why Windows isn't recognising the drive properly

> after a reboot? Or know of a way to fix this problem? I can't find any

> details on the seagate/maxtor support pages or knowledge base.

>

> Many thanks

>

> Ben