cd drive won't recognise cd's or dvd's? (asus x85l)

[steph]

I just got a new laptop (well, new for me, it was secondhand)

 

I have tried to put a couple of cd's and dvd's in the cs-rw drive, but it won't recognise them :? It just says "Please insert a disk into Drive E" and then it pops open.

 

Any ideas how I can fix this? I don't really fancy having to have an external one lol.

Is it something a complete moron (i.e me) would be able to fix or will I need to take it somewhere to be fixed?

 

If I did need to take it to be fixed, any idea how much that would cost?

[KenB]

Hi Steph and welcome to ExTS

 

Start > type in .......devmgmt.msc ........ENTER

Click the + next to DVD CDROM

Are there any yellow exclamation marks / red Xs ?

 

What is listed ?

[steph]

Hi Steph and welcome to ExTS

 

Start > type in .......devmgmt.msc ........ENTER

Click the + next to DVD CDROM

Are there any yellow exclamation marks / red Xs ?

 

What is listed ?

 

No exclamation marks or x's or anything. It just says "MAT****A UJDA330 ATA Device"

 

I tried a few things from this page

http://answers.microsoft.com/en-us/windows/forum/windows_other-hardware/my-disc-drive-wont-read-discswhat-should-i-do/676c416a-e350-e011-8dfc-68b599b31bf5

 

I tried the updating software thing but it just said that the drive was fine and didn't need to update it. I didn't try uninstalling it and rebooting, because I don't know how to install it again if I uninstall it.

 

I downloaded and tried microsoft fixit, but that didn't help either, it said that there was 1 problem that needed fixed. But it didn't fix it or tell me how to fix it /facepalm

[KenB]

Hi Steph,

 

Go back to devmgmt again and right click on your drive > Uninstall.

Reboot the system.

Windows will detect "new hardware" and auto install the drivers.

 

Try it again.

 

If that doesn't work take a look here:

http://support.microsoft.com/kb/314060

Scroll down to Windows Vista - Delete upper and lower filters from the registry.

 

The FixIt should have done this so don't be surprised if they are not there.