Cannot start Help and Support

August 8, 2008

When I try to access Help and Support I get the following message:( Windows cannot open Help and Support because a system service is not running. To fix this problem, start the service named Help and Support.)

I have typed in Run:services.msc, and found Help and Support set on automatic.

I have tried a number of reg edits from the Registry XP tweaks site, but nothing seems to help.

Would it help if I re-installed Service Pack 2, and if I did would I lose any of my programs?

Any suggestions would be greatly appreciated.

August 9, 2008

Re: Cannot start Help and Support

I understand that the "Help and Support" service is set to "Automatic". But

does the status say "Running" instead of "Stopped"?

--

Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

The Winhelponline Blog http://www.winhelponline.com/blog

"chili15" <maguire@myway.com> wrote in message

news:eK7QEvZ%23IHA.5192@TK2MSFTNGP04.phx.gbl...

When I try to access Help and Support I get the following message:(

Windows cannot open Help and Support because a system service is not

running. To fix this problem, start the service named Help and Support.)

I have typed in Run:services.msc, and found Help and Support set on

automatic.

I have tried a number of reg edits from the Registry XP tweaks site, but

nothing seems to help.

Would it help if I re-installed Service Pack 2, and if I did would I lose

any of my programs?

Any suggestions would be greatly appreciated.

August 9, 2008

Re: Cannot start Help and Support

--

JM

"Ramesh, MS-MVP" wrote:

> I understand that the "Help and Support" service is set to "Automatic". But

> does the status say "Running" instead of "Stopped"?

>

> --

> Regards,

>

> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> The Winhelponline Blog http://www.winhelponline.com/blog

>

> "chili15" <maguire@myway.com> wrote in message

> news:eK7QEvZ%23IHA.5192@TK2MSFTNGP04.phx.gbl...

> When I try to access Help and Support I get the following message:(

> Windows cannot open Help and Support because a system service is not

> running. To fix this problem, start the service named Help and Support.)

>

> I have typed in Run:services.msc, and found Help and Support set on

> automatic.

> I have tried a number of reg edits from the Registry XP tweaks site, but

> nothing seems to help.

> Would it help if I re-installed Service Pack 2, and if I did would I lose

> any of my programs?

> Any suggestions would be greatly appreciated.

>

> No, it is stopped, but when I attempt to start it I get an error message:

"Could not start the help and service support on this computer. Error:1083

The excitable program that this services configured to run does not

implement the service.

August 9, 2008

Re: Cannot start Help and Support

Resolve the Help and Support Service startup failures:

http://windowsxp.mvps.org/helpsvcfix.htm

--

Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

The Winhelponline Blog http://www.winhelponline.com/blog

"maguire110" <maguire110@discussions.microsoft.com> wrote in message

news:CD99FFD2-AB0E-4D2A-8C1B-5F147F65D651@microsoft.com...

>

> --

> JM

>

> "Ramesh, MS-MVP" wrote:

>

>> I understand that the "Help and Support" service is set to "Automatic".

>> But

>> does the status say "Running" instead of "Stopped"?

>>

>> --

>> Regards,

>>

>> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

>> The Winhelponline Blog http://www.winhelponline.com/blog

>>

>> "chili15" <maguire@myway.com> wrote in message

>> news:eK7QEvZ%23IHA.5192@TK2MSFTNGP04.phx.gbl...

>> When I try to access Help and Support I get the following message:(

>> Windows cannot open Help and Support because a system service is not

>> running. To fix this problem, start the service named Help and Support.)

>>

>> I have typed in Run:services.msc, and found Help and Support set on

>> automatic.

>> I have tried a number of reg edits from the Registry XP tweaks site,

>> but

>> nothing seems to help.

>> Would it help if I re-installed Service Pack 2, and if I did would I

>> lose

>> any of my programs?

>> Any suggestions would be greatly appreciated.

>>

>> No, it is stopped, but when I attempt to start it I get an error message:

> "Could not start the help and service support on this computer.

> Error:1083

> The excitable program that this services configured to run does not

> implement the service.

>

August 9, 2008

Re: Cannot start Help and Support

*Bonjour Ramesh, MS-MVP * !

<news:eiW0lfh#IHA.220@TK2MSFTNGP06.phx.gbl>

I like also this one

http://windowsxp.mvps.org/rebuildhelp.htm

May I suggest to add this command ? ==>

net start helpsvc

--

Regards, Jean-François

August 9, 2008

Re: Cannot start Help and Support

--

JM

"Ramesh, MS-MVP" wrote:

> Resolve the Help and Support Service startup failures:

> http://windowsxp.mvps.org/helpsvcfix.htm

>

> --

> Regards,

>

> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> The Winhelponline Blog http://www.winhelponline.com/blog

>

> "maguire110" <maguire110@discussions.microsoft.com> wrote in message

> news:CD99FFD2-AB0E-4D2A-8C1B-5F147F65D651@microsoft.com...

> >

> > --

> > JM

> >

> > "Ramesh, MS-MVP" wrote:

> >

> >> I understand that the "Help and Support" service is set to "Automatic".

> >> But

> >> does the status say "Running" instead of "Stopped"?

> >>

> >> --

> >> Regards,

> >>

> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> >> The Winhelponline Blog http://www.winhelponline.com/blog

> >>

> >> "chili15" <maguire@myway.com> wrote in message

> >> news:eK7QEvZ%23IHA.5192@TK2MSFTNGP04.phx.gbl...

> >> When I try to access Help and Support I get the following message:(

> >> Windows cannot open Help and Support because a system service is not

> >> running. To fix this problem, start the service named Help and Support.)

> >>

> >> I have typed in Run:services.msc, and found Help and Support set on

> >> automatic.

> >> I have tried a number of reg edits from the Registry XP tweaks site,

> >> but

> >> nothing seems to help.

> >> Would it help if I re-installed Service Pack 2, and if I did would I

> >> lose

> >> any of my programs?

> >> Any suggestions would be greatly appreciated.

> >>

> >> No, it is stopped, but when I attempt to start it I get an error message:

> > "Could not start the help and service support on this computer.

> > Error:1083

> > The excitable program that this services configured to run does not

> > implement the service.

> >

>

> Tried this and though it now is started, after re-starting computer I still cannot access help and support, When I click on it nothing happens

August 10, 2008

Re: Cannot start Help and Support

Thanks, Jean.

--

Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

The Winhelponline Blog http://www.winhelponline.com/blog

"JF" <JF@-> wrote in message news:e4ymkGi%23IHA.4788@TK2MSFTNGP02.phx.gbl...

> *Bonjour Ramesh, MS-MVP * !

> <news:eiW0lfh#IHA.220@TK2MSFTNGP06.phx.gbl>

>

> I like also this one

> http://windowsxp.mvps.org/rebuildhelp.htm

> May I suggest to add this command ? ==>

> net start helpsvc

>

> --

> Regards, Jean-François

>

August 10, 2008

Re: Cannot start Help and Support

Have a look at the link below (posted by Jean)

http://windowsxp.mvps.org/rebuildhelp.htm

The method rebuilds the Help Center completely.

--

Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

The Winhelponline Blog http://www.winhelponline.com/blog

"maguire110" <maguire110@discussions.microsoft.com> wrote in message

news:DC873DEC-7651-467B-9707-A4233AA2B6B1@microsoft.com...

>

> --

> JM

>

> "Ramesh, MS-MVP" wrote:

>

>> Resolve the Help and Support Service startup failures:

>> http://windowsxp.mvps.org/helpsvcfix.htm

>>

>> --

>> Regards,

>>

>> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

>> The Winhelponline Blog http://www.winhelponline.com/blog

>>

>> "maguire110" <maguire110@discussions.microsoft.com> wrote in message

>> news:CD99FFD2-AB0E-4D2A-8C1B-5F147F65D651@microsoft.com...

>> >

>> > --

>> > JM

>> >

>> > "Ramesh, MS-MVP" wrote:

>> >

>> >> I understand that the "Help and Support" service is set to

>> >> "Automatic".

>> >> But

>> >> does the status say "Running" instead of "Stopped"?

>> >>

>> >> --

>> >> Regards,

>> >>

>> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

>> >> The Winhelponline Blog http://www.winhelponline.com/blog

>> >>

>> >> "chili15" <maguire@myway.com> wrote in message

>> >> news:eK7QEvZ%23IHA.5192@TK2MSFTNGP04.phx.gbl...

>> >> When I try to access Help and Support I get the following message:(

>> >> Windows cannot open Help and Support because a system service is not

>> >> running. To fix this problem, start the service named Help and

>> >> Support.)

>> >>

>> >> I have typed in Run:services.msc, and found Help and Support set on

>> >> automatic.

>> >> I have tried a number of reg edits from the Registry XP tweaks

>> >> site,

>> >> but

>> >> nothing seems to help.

>> >> Would it help if I re-installed Service Pack 2, and if I did would

>> >> I

>> >> lose

>> >> any of my programs?

>> >> Any suggestions would be greatly appreciated.

>> >>

>> >> No, it is stopped, but when I attempt to start it I get an error

>> >> message:

>> > "Could not start the help and service support on this computer.

>> > Error:1083

>> > The excitable program that this services configured to run does not

>> > implement the service.

>> >

>>

>> Tried this and though it now is started, after re-starting computer I

>> still cannot access help and support, When I click on it nothing happens

August 11, 2008

Re: Cannot start Help and Support

--

JM

"Ramesh, MS-MVP" wrote:

> Have a look at the link below (posted by Jean)

> http://windowsxp.mvps.org/rebuildhelp.htm

>

> The method rebuilds the Help Center completely.

>

> --

> Regards,

>

> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> The Winhelponline Blog http://www.winhelponline.com/blog

>

> "maguire110" <maguire110@discussions.microsoft.com> wrote in message

> news:DC873DEC-7651-467B-9707-A4233AA2B6B1@microsoft.com...

> >

> > --

> > JM

> >

> > "Ramesh, MS-MVP" wrote:

> >

> >> Resolve the Help and Support Service startup failures:

> >> http://windowsxp.mvps.org/helpsvcfix.htm

> >>

> >> --

> >> Regards,

> >>

> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> >> The Winhelponline Blog http://www.winhelponline.com/blog

> >>

> >> "maguire110" <maguire110@discussions.microsoft.com> wrote in message

> >> news:CD99FFD2-AB0E-4D2A-8C1B-5F147F65D651@microsoft.com...

> >> >

> >> > --

> >> > JM

> >> >

> >> > "Ramesh, MS-MVP" wrote:

> >> >

> >> >> I understand that the "Help and Support" service is set to

> >> >> "Automatic".

> >> >> But

> >> >> does the status say "Running" instead of "Stopped"?

> >> >>

> >> >> --

> >> >> Regards,

> >> >>

> >> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> >> >> The Winhelponline Blog http://www.winhelponline.com/blog

> >> >>

> >> >> "chili15" <maguire@myway.com> wrote in message

> >> >> news:eK7QEvZ%23IHA.5192@TK2MSFTNGP04.phx.gbl...

> >> >> When I try to access Help and Support I get the following message:(

> >> >> Windows cannot open Help and Support because a system service is not

> >> >> running. To fix this problem, start the service named Help and

> >> >> Support.)

> >> >>

> >> >> I have typed in Run:services.msc, and found Help and Support set on

> >> >> automatic.

> >> >> I have tried a number of reg edits from the Registry XP tweaks

> >> >> site,

> >> >> but

> >> >> nothing seems to help.

> >> >> Would it help if I re-installed Service Pack 2, and if I did would

> >> >> I

> >> >> lose

> >> >> any of my programs?

> >> >> Any suggestions would be greatly appreciated.

> >> >>

> >> >> No, it is stopped, but when I attempt to start it I get an error

> >> >> message:

> >> > "Could not start the help and service support on this computer.

> >> > Error:1083

> >> > The excitable program that this services configured to run does not

> >> > implement the service.

> >> >

> >>

> >> Tried this and though it now is started, after re-starting computer I

> >> still cannot access help and support, When I click on it nothing happens

>

> I have tried this site, but cannot access package store. If I re-install

Service Pack2 will it restore help and support, and if so will it affect my

current programs?

August 12, 2008

Re: Cannot start Help and Support

Reinstalling SP2 should not affect existing programs. However, it's prudent

to take appropriate backups whenever installing or reinstalling a major

update for the OS.

--

Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

The Winhelponline Blog http://www.winhelponline.com/blog

"maguire110" <maguire110@discussions.microsoft.com> wrote in message

news:7DD9C818-6F56-4AF3-AED0-F357E2B3D539@microsoft.com...

>

> --

> JM

>

> "Ramesh, MS-MVP" wrote:

>

>> Have a look at the link below (posted by Jean)

>> http://windowsxp.mvps.org/rebuildhelp.htm

>>

>> The method rebuilds the Help Center completely.

>>

>> --

>> Regards,

>>

>> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

>> The Winhelponline Blog http://www.winhelponline.com/blog

>>

>> "maguire110" <maguire110@discussions.microsoft.com> wrote in message

>> news:DC873DEC-7651-467B-9707-A4233AA2B6B1@microsoft.com...

>> >

>> > --

>> > JM

>> >

>> > "Ramesh, MS-MVP" wrote:

>> >

>> >> Resolve the Help and Support Service startup failures:

>> >> http://windowsxp.mvps.org/helpsvcfix.htm

>> >>

>> >> --

>> >> Regards,

>> >>

>> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

>> >> The Winhelponline Blog http://www.winhelponline.com/blog

>> >>

>> >> "maguire110" <maguire110@discussions.microsoft.com> wrote in message

>> >> news:CD99FFD2-AB0E-4D2A-8C1B-5F147F65D651@microsoft.com...

>> >> >

>> >> > --

>> >> > JM

>> >> >

>> >> > "Ramesh, MS-MVP" wrote:

>> >> >

>> >> >> I understand that the "Help and Support" service is set to

>> >> >> "Automatic".

>> >> >> But

>> >> >> does the status say "Running" instead of "Stopped"?

>> >> >>

>> >> >> --

>> >> >> Regards,

>> >> >>

>> >> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

>> >> >> The Winhelponline Blog http://www.winhelponline.com/blog

>> >> >>

>> >> >> "chili15" <maguire@myway.com> wrote in message

>> >> >> news:eK7QEvZ%23IHA.5192@TK2MSFTNGP04.phx.gbl...

>> >> >> When I try to access Help and Support I get the following

>> >> >> message:(

>> >> >> Windows cannot open Help and Support because a system service is

>> >> >> not

>> >> >> running. To fix this problem, start the service named Help and

>> >> >> Support.)

>> >> >>

>> >> >> I have typed in Run:services.msc, and found Help and Support set

>> >> >> on

>> >> >> automatic.

>> >> >> I have tried a number of reg edits from the Registry XP tweaks

>> >> >> site,

>> >> >> but

>> >> >> nothing seems to help.

>> >> >> Would it help if I re-installed Service Pack 2, and if I did

>> >> >> would

>> >> >> I

>> >> >> lose

>> >> >> any of my programs?

>> >> >> Any suggestions would be greatly appreciated.

>> >> >>

>> >> >> No, it is stopped, but when I attempt to start it I get an error

>> >> >> message:

>> >> > "Could not start the help and service support on this computer.

>> >> > Error:1083

>> >> > The excitable program that this services configured to run does not

>> >> > implement the service.

>> >> >

>> >>

>> >> Tried this and though it now is started, after re-starting computer I

>> >> still cannot access help and support, When I click on it nothing

>> >> happens

>>

>> I have tried this site, but cannot access package store. If I

>> re-install

> Service Pack2 will it restore help and support, and if so will it affect

> my

> current programs?

>

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