problem with built-in sound card drivers...

[frodotheogre]

Hi everyone, this is my 1st post so please excuse me if i'm being an idiot.....

i have had no sound since i ran a restore cd on windows xp.... i have a dell dimension 2350 which was baught second hand, so i have none of the original software disks....

i'm gettin the yellow'!' next to multimedia audio controller in device manager and cant seem to update the drivers.... i have tried the dell website but with no success.......

any help offered on the subject would be greatly appreciated....thanks guys...

[KenB]

Hi and welcome to ExTS

 

Take a look here

 

There is only one audio driver - so that must be it :)

[frodotheogre]

hi, thanks for the reply... i have already downloaded the drivers, and followed all instrucions for installing the drivers, however when i restart as prompted, nothing seems to have changed... i've tried installing the drivers manually via the hardware update wizard but still with no success.... any other ideas??... sorry to b a pain..

[KenB]

Hi,

Start > type in ......devmgmt.msc.......ENTER

Click the + next to Sound / Video / Game

Right click on what is listed for "sound" > uninstall.

 

Reboot.

 

Windows should detect "New hardware" and you should get the opportunity to point it to the drivers that you have just downloaded.

 

Let me know how you get on with this.

[frodotheogre]

i have since baught a usb sound card, but it doesnt seem to work either... i just get the message that the new hardware could not be installed....

[frodotheogre]

i tried ur latest advice, i got halfway thru, and it said it was unable to complete the installation baceause the file was invalid....

[KenB]

Go back to Device Manager > right click on what is listed and try "Update Driver".

When given the option use the Auto Search option.

[frodotheogre]

"the hardware was not installed because the wizard cannot find the necessary software".....

really not having much fun with this one... when i choose to locate from a specific location, i catch a glimpse of 'kproxy' and system32 before it stops..... could this have anything to do with the problem??...sorry if im not being much help...

[KenB]

Hi,

 

Give this a go:

http://xpdrivers.com/sound-audio/dell/_3_2390.cfm

 

If that doesn't fix it ...

Which Service Pack are you using?

 

Start > Run .....type in ....winver.....ENTER

[frodotheogre]

thanks... i'll try that now.... im using SP3 by the way..

[frodotheogre]

drivertool seems to have picked up on the issue.... however, is there any similar software that is free to use??

[KenB]

any similar software that is free to use??

Sorry - I was not aware the link I gave you was not free. My mistake.

 

Realtek AC97 are general purpose drivers.

Try this link: Use the green d/l button

http://download.cnet.com/Audio-Realtek-ALC655-AC-97-AUDIO/3000-2110_4-168843.html

[frodotheogre]

thanks again... i downloaded and installed the drivers, but just got the same results from device manager....

[frodotheogre]

it starts installing, but as it copies the files to system32, it stops as it get to 'ksproxy.ax' everytime....

[Plastic Nev]

Hi, I can't find any details regarding this Ksproxy, are you sure you have managed to get the full name?

 

I am a little concerned about the restore CD you used as you say you bought the machine second hand with no disks, so can you tell us what this restore disk is, and where you got it please.

 

It is vaguely possible it is something malware related, as on your other thread you are saying that no drivers can be installed.

 

Nev.

[frodotheogre]

hi nev, yes thats the full name of the file in question... the cd was just an old CD my brother had lying around that i believe he had from a pc from long ago... probably not the best idea in the 1st place but it was a last resort before binning the HD because it was badly virus ridden..

[Plastic Nev]

I am thinking that is the answer to all the problems, especially if the disk was not a Dell one.

Your best bet now may be to write or E Mail at least to Dell requesting replacement disks. You will need the full model name and number, also if it is still stuck on the case, the service tag number. It will cost, but hopefully not too much.

Otherwise it will mean buying a new full XP disk, if there are any still around, and installing from scratch.

Nev.

[frodotheogre]

bummer!...thanks for the advice anyway

[KenB]

Hi,

 

Go here and let Dell scan your system for the Service Tag.

Use this and see which drivers it comes up with for your system.

 

EDIT:

Ignore this - I missed the other posts.

I will get back to you.

[KenB]

Nev's advice regarding the recovery disks is good.

 

The .AX file extension is related to Video Playback Programs like Quick Time.

 

You could try running CCleaner.

http://www.piriform.com/ccleaner/download

DO NOT use the registry option - run it on default settings.

 

Found this:

http://msdn.microsoft.com/en-us/library/windows/desktop/dd388914(v=vs.85).aspx

 

The language is technical - but the ksproxy.ax file is a genuine one.

 

Will pick this up again tomorrow.

[Starbuck]

because it was badly virus ridden

Let's keep this in mind.

The system may not have been cleaned properly.

[KenB]

because it was badly virus ridden

Starbuck could you take a quick look at the system please ?

[frodotheogre]

morning all.... thanks for the advice again, i have ran ccleaner, it deleted about 2mb of old crap, but apparently hasnt changed anything....i still get the same outcome when trying to install the drivers....i cant begin to tell u how frustrating this issue is becoming.....and im running out of coffee!!!

[KenB]

Download MBAM from here: Click on Products > you want the free version.

http://www.malwarebytes.org/

 

Install > Update > Run

It will produce a log.

Copy this and post it here.

 

Starbuck or etavares will advise further.

[frodotheogre]

nice one, thanks.... shall post results as soon as mbam is done...