Explorer caused an invalid page fault...

"Mary" <Mary@discussions.microsoft.com> wrote in message

news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...

> My icons do not load only the background screen in Win 98 second edition.

> The error message reads:

> Explorer caused an invalid page fault in module explorer.exe at

> 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3 EFLGS=00010246

> EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0 DS=017f

> ESI=00000000 FS=1a2f

>

> No icons load when I boot into safe mode.

>

> Before I received the error I got a box saying something about a debuging,

> I

> click to close the box, I think the screen frooze. I did a ctr/alt/delete

> and selected to close "explorer" by mistake.

> --

> Mary

August 14, 2008

Re: Explorer caused an invalid page fault...

No I not that Mary, I didn't delete any files. The program began when a

debugging window pop up and I clicked to close it and from there it was

downhill..

--

Mary

"Gary S. Terhune" wrote:

> Are you the same "Mary" who deleted those files and couldn't get back in?

>

> --

> Gary S. Terhune

> MS-MVP Shell/User

>

> "Mary" <Mary@discussions.microsoft.com> wrote in message

> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...

> > My icons do not load only the background screen in Win 98 second edition.

> > The error message reads:

> > Explorer caused an invalid page fault in module explorer.exe at

> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3 EFLGS=00010246

> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0 DS=017f

> > ESI=00000000 FS=1a2f

> >

> > No icons load when I boot into safe mode.

> >

> > Before I received the error I got a box saying something about a debuging,

> > I

> > click to close the box, I think the screen frooze. I did a ctr/alt/delete

> > and selected to close "explorer" by mistake.

> > --

> > Mary

>

August 14, 2008

Re: Explorer caused an invalid page fault...

In a normal startup, can you use F3 to open Find>Files & Folders? If so, do

a search for Explorer.exe. What do you find?

--

Gary S. Terhune

MS-MVP Shell/User

"Mary" <Mary@discussions.microsoft.com> wrote in message

news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...

> No I not that Mary, I didn't delete any files. The program began when a

> debugging window pop up and I clicked to close it and from there it was

> downhill..

> --

> Mary

>

> "Gary S. Terhune" wrote:

>

>> Are you the same "Mary" who deleted those files and couldn't get back in?

>>

>> --

>> Gary S. Terhune

>> MS-MVP Shell/User

>>

>> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...

>> > My icons do not load only the background screen in Win 98 second

>> > edition.

>> > The error message reads:

>> > Explorer caused an invalid page fault in module explorer.exe at

>> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3

>> > EFLGS=00010246

>> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0 DS=017f

>> > ESI=00000000 FS=1a2f

>> >

>> > No icons load when I boot into safe mode.

>> >

>> > Before I received the error I got a box saying something about a

>> > debuging,

>> > I

>> > click to close the box, I think the screen frooze. I did a

>> > ctr/alt/delete

>> > and selected to close "explorer" by mistake.

>> > --

>> > Mary

>>

August 14, 2008

Re: Explorer caused an invalid page fault...

I should have asked: Do you see the Taskbar at the bottom, even though

there's nothing else on the Desktop?

--

Gary S. Terhune

MS-MVP Shell/User

"Mary" <Mary@discussions.microsoft.com> wrote in message

news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...

> No I not that Mary, I didn't delete any files. The program began when a

> debugging window pop up and I clicked to close it and from there it was

> downhill..

> --

> Mary

>

> "Gary S. Terhune" wrote:

>

>> Are you the same "Mary" who deleted those files and couldn't get back in?

>>

>> --

>> Gary S. Terhune

>> MS-MVP Shell/User

>>

>> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...

>> > My icons do not load only the background screen in Win 98 second

>> > edition.

>> > The error message reads:

>> > Explorer caused an invalid page fault in module explorer.exe at

>> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3

>> > EFLGS=00010246

>> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0 DS=017f

>> > ESI=00000000 FS=1a2f

>> >

>> > No icons load when I boot into safe mode.

>> >

>> > Before I received the error I got a box saying something about a

>> > debuging,

>> > I

>> > click to close the box, I think the screen frooze. I did a

>> > ctr/alt/delete

>> > and selected to close "explorer" by mistake.

>> > --

>> > Mary

>>

August 15, 2008

Re: Explorer caused an invalid page fault...

In the normal startup, no icons or taskbar appear. I tried F3 and there was

no response. The screen is blank, only the background of clouds appear.

--

Mary

"Gary S. Terhune" wrote:

> In a normal startup, can you use F3 to open Find>Files & Folders? If so, do

> a search for Explorer.exe. What do you find?

>

> --

> Gary S. Terhune

> MS-MVP Shell/User

>

> "Mary" <Mary@discussions.microsoft.com> wrote in message

> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...

> > No I not that Mary, I didn't delete any files. The program began when a

> > debugging window pop up and I clicked to close it and from there it was

> > downhill..

> > --

> > Mary

> >

> > "Gary S. Terhune" wrote:

> >

> >> Are you the same "Mary" who deleted those files and couldn't get back in?

> >>

> >> --

> >> Gary S. Terhune

> >> MS-MVP Shell/User

> >>

> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...

> >> > My icons do not load only the background screen in Win 98 second

> >> > edition.

> >> > The error message reads:

> >> > Explorer caused an invalid page fault in module explorer.exe at

> >> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3

> >> > EFLGS=00010246

> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0 DS=017f

> >> > ESI=00000000 FS=1a2f

> >> >

> >> > No icons load when I boot into safe mode.

> >> >

> >> > Before I received the error I got a box saying something about a

> >> > debuging,

> >> > I

> >> > click to close the box, I think the screen frooze. I did a

> >> > ctr/alt/delete

> >> > and selected to close "explorer" by mistake.

> >> > --

> >> > Mary

> >>

>

August 15, 2008

Re: Explorer caused an invalid page fault...

Can you use the WinKey? Specifically, WinKey-R.

--

Gary S. Terhune

MS-MVP Shell/User

"Mary" <Mary@discussions.microsoft.com> wrote in message

news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...

> In the normal startup, no icons or taskbar appear. I tried F3 and there

> was

> no response. The screen is blank, only the background of clouds appear.

> --

> Mary

>

> "Gary S. Terhune" wrote:

>

>> In a normal startup, can you use F3 to open Find>Files & Folders? If so,

>> do

>> a search for Explorer.exe. What do you find?

>>

>> --

>> Gary S. Terhune

>> MS-MVP Shell/User

>>

>> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...

>> > No I not that Mary, I didn't delete any files. The program began when

>> > a

>> > debugging window pop up and I clicked to close it and from there it was

>> > downhill..

>> > --

>> > Mary

>> >

>> > "Gary S. Terhune" wrote:

>> >

>> >> Are you the same "Mary" who deleted those files and couldn't get back

>> >> in?

>> >>

>> >> --

>> >> Gary S. Terhune

>> >> MS-MVP Shell/User

http://support.gateway.com/s/issues/2-1330790523.shtml

>> >>

>> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...

>> >> > My icons do not load only the background screen in Win 98 second

>> >> > edition.

>> >> > The error message reads:

>> >> > Explorer caused an invalid page fault in module explorer.exe at

>> >> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3

>> >> > EFLGS=00010246

>> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0 DS=017f

>> >> > ESI=00000000 FS=1a2f

>> >> >

>> >> > No icons load when I boot into safe mode.

>> >> >

>> >> > Before I received the error I got a box saying something about a

>> >> > debuging,

>> >> > I

>> >> > click to close the box, I think the screen frooze. I did a

>> >> > ctr/alt/delete

>> >> > and selected to close "explorer" by mistake.

>> >> > --

>> >> > Mary

>> >>

>>

August 15, 2008

Re: Explorer caused an invalid page fault...

Mary wrote:

> In the normal startup, no icons or taskbar appear. I tried F3 and

> there was no response. The screen is blank, only the background of

> clouds appear.

>

Have you tried a Registry Restore yet?

If Gary doesn't help you more, I will research this to see if I can find the

answer. This problem used to be brought up fairly often years ago and I

don't think the solution was too difficult, but it is hazy in my memory.

August 15, 2008

Re: Explorer caused an invalid page fault...

Buffalo wrote:

> Mary wrote:

>> In the normal startup, no icons or taskbar appear. I tried F3 and

>> there was no response. The screen is blank, only the background of

>> clouds appear.

>>

> Have you tried a Registry Restore yet?

> If Gary doesn't help you more, I will research this to see if I can

> find the answer. This problem used to be brought up fairly often

> years ago and I don't think the solution was too difficult, but it is

> hazy in my memory.

After further checking I came across this and it seems to ring a bell. You

can try it.

It is method #3 on the following link:

You can wait and see if Terhune, PCR, or one of the many other smarter ones

here agree or not.

Best of Luck,

Buffalo

August 15, 2008

Re: Explorer caused an invalid page fault...

Mary wrote:

> My icons do not load only the background screen in Win 98 second

> edition. The error message reads:

> Explorer caused an invalid page fault in module explorer.exe at

> 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3

> EFLGS=00010246 EBX00000001 SS=017f ESP=0080feec EBP=0080fef4

> ECX=c166a5c0 DS=017f ESI=00000000 FS=1a2f

>

> No icons load when I boot into safe mode.

>

> Before I received the error I got a box saying something about a

> debuging, I click to close the box, I think the screen frooze. I did

> a ctr/alt/delete and selected to close "explorer" by mistake.

Another link I found has a similar solution to the one I posted earlier,

only it is explained in a slightly different way.

It is here: http://www.annoyances.org/exec/forum/win98/t1022281157

August 15, 2008

Re: Explorer caused an invalid page fault...

Hi Gary,

Could you explain how to perform a WinKey-R?

--

Mary

"Gary S. Terhune" wrote:

> Can you use the WinKey? Specifically, WinKey-R.

>

> --

> Gary S. Terhune

> MS-MVP Shell/User

>

> "Mary" <Mary@discussions.microsoft.com> wrote in message

> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...

> > In the normal startup, no icons or taskbar appear. I tried F3 and there

> > was

> > no response. The screen is blank, only the background of clouds appear.

> > --

> > Mary

> >

> > "Gary S. Terhune" wrote:

> >

> >> In a normal startup, can you use F3 to open Find>Files & Folders? If so,

> >> do

> >> a search for Explorer.exe. What do you find?

> >>

> >> --

> >> Gary S. Terhune

> >> MS-MVP Shell/User

> >>

> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...

> >> > No I not that Mary, I didn't delete any files. The program began when

> >> > a

> >> > debugging window pop up and I clicked to close it and from there it was

> >> > downhill..

> >> > --

> >> > Mary

> >> >

> >> > "Gary S. Terhune" wrote:

> >> >

> >> >> Are you the same "Mary" who deleted those files and couldn't get back

> >> >> in?

> >> >>

> >> >> --

> >> >> Gary S. Terhune

> >> >> MS-MVP Shell/User

> >> >>

> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...

> >> >> > My icons do not load only the background screen in Win 98 second

> >> >> > edition.

> >> >> > The error message reads:

> >> >> > Explorer caused an invalid page fault in module explorer.exe at

> >> >> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3

> >> >> > EFLGS=00010246

> >> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0 DS=017f

> >> >> > ESI=00000000 FS=1a2f

> >> >> >

> >> >> > No icons load when I boot into safe mode.

> >> >> >

> >> >> > Before I received the error I got a box saying something about a

> >> >> > debuging,

> >> >> > I

> >> >> > click to close the box, I think the screen frooze. I did a

> >> >> > ctr/alt/delete

> >> >> > and selected to close "explorer" by mistake.

> >> >> > --

> >> >> > Mary

> >> >>

> >>

>

August 15, 2008

Re: Explorer caused an invalid page fault...

Mary wrote:

> Hi Gary,

>

> Could you explain how to perform a WinKey-R?

>

>> Can you use the WinKey? Specifically, WinKey-R.

>>

I believe he means to press down on the Windows key (the one that has the

Windows sign on it) and then the R key.

My WinKey is right next to my Ctrl key on the left side of my keyboard.

This combo is used to bring up the Run box. You can hit the Win-Key and then

the r Key or you can hold down the Win-Key and then press the r key.

August 15, 2008

Re: Explorer caused an invalid page fault...

As Buffalo said, it's a key that is usually found between the Ctrl and Alt

key, sometimes labeled 'Start", usually just has the "flying windows" logo.

Please, while I'll be in and out, today, take this one step at a time with

me. I'm not coming up with wild guesses, I'm simply trying to find out

what's working and what isn't. If we run out of tricks while in Windows (or

Windows Safe Mode) then we have to use Command Prompt Only (DOS) mode to

analyze and repair, and that can be trickier and more tedious.

While I'm here, what do you have in the way of Windows 98 installation

media? A standard Microsoft Windows 98 CD, or is it a "Restore" CD or what?

--

Gary S. Terhune

MS-MVP Shell/User

"Mary" <Mary@discussions.microsoft.com> wrote in message

news:9B72F85C-0CE1-43C6-8CB0-7D0D7F3FA402@microsoft.com...

> Hi Gary,

>

> Could you explain how to perform a WinKey-R?

> --

> Mary

>

> "Gary S. Terhune" wrote:

>

>> Can you use the WinKey? Specifically, WinKey-R.

>>

>> --

>> Gary S. Terhune

>> MS-MVP Shell/User

>>

>> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...

>> > In the normal startup, no icons or taskbar appear. I tried F3 and

>> > there

>> > was

>> > no response. The screen is blank, only the background of clouds

>> > appear.

>> > --

>> > Mary

>> >

>> > "Gary S. Terhune" wrote:

>> >

>> >> In a normal startup, can you use F3 to open Find>Files & Folders? If

>> >> so,

>> >> do

>> >> a search for Explorer.exe. What do you find?

>> >>

>> >> --

>> >> Gary S. Terhune

>> >> MS-MVP Shell/User

>> >>

>> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> >> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...

>> >> > No I not that Mary, I didn't delete any files. The program began

>> >> > when

>> >> > a

>> >> > debugging window pop up and I clicked to close it and from there it

>> >> > was

>> >> > downhill..

>> >> > --

>> >> > Mary

>> >> >

>> >> > "Gary S. Terhune" wrote:

>> >> >

>> >> >> Are you the same "Mary" who deleted those files and couldn't get

>> >> >> back

>> >> >> in?

>> >> >>

>> >> >> --

>> >> >> Gary S. Terhune

>> >> >> MS-MVP Shell/User

>> >> >> http://grystmill.com

>> >> >>

>> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> >> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...

>> >> >> > My icons do not load only the background screen in Win 98 second

>> >> >> > edition.

>> >> >> > The error message reads:

>> >> >> > Explorer caused an invalid page fault in module explorer.exe at

>> >> >> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3

>> >> >> > EFLGS=00010246

>> >> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0

>> >> >> > DS=017f

>> >> >> > ESI=00000000 FS=1a2f

>> >> >> >

>> >> >> > No icons load when I boot into safe mode.

>> >> >> >

>> >> >> > Before I received the error I got a box saying something about a

>> >> >> > debuging,

>> >> >> > I

>> >> >> > click to close the box, I think the screen frooze. I did a

>> >> >> > ctr/alt/delete

>> >> >> > and selected to close "explorer" by mistake.

>> >> >> > --

>> >> >> > Mary

>> >> >>

>> >>

>>

August 15, 2008

Re: Explorer caused an invalid page fault...

You're just bound and determined to "help", aren't you? How bout we find out

what the problem is BEFORE we try to fix it?

--

Gary S. Terhune

MS-MVP Shell/User

"Buffalo" <Eric@nada.com.invalid> wrote in message

news:erednQbp2b_hCjjVnZ2dnUVZ_tfinZ2d@comcast.com...

>

> Mary wrote:

>> My icons do not load only the background screen in Win 98 second

>> edition. The error message reads:

>> Explorer caused an invalid page fault in module explorer.exe at

>> 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3

>> EFLGS=00010246 EBX00000001 SS=017f ESP=0080feec EBP=0080fef4

>> ECX=c166a5c0 DS=017f ESI=00000000 FS=1a2f

>>

>> No icons load when I boot into safe mode.

>>

>> Before I received the error I got a box saying something about a

>> debuging, I click to close the box, I think the screen frooze. I did

>> a ctr/alt/delete and selected to close "explorer" by mistake.

>

> Another link I found has a similar solution to the one I posted earlier,

> only it is explained in a slightly different way.

> It is here: http://www.annoyances.org/exec/forum/win98/t1022281157

>

August 16, 2008

Re: Explorer caused an invalid page fault...

I can't locate my Win98 upgrade disk, but I do have Windows XP professional

installation cd. I'll try and borrow one if needed.

--

Mary

"Gary S. Terhune" wrote:

> As Buffalo said, it's a key that is usually found between the Ctrl and Alt

> key, sometimes labeled 'Start", usually just has the "flying windows" logo.

>

> Please, while I'll be in and out, today, take this one step at a time with

> me. I'm not coming up with wild guesses, I'm simply trying to find out

> what's working and what isn't. If we run out of tricks while in Windows (or

> Windows Safe Mode) then we have to use Command Prompt Only (DOS) mode to

> analyze and repair, and that can be trickier and more tedious.

>

> While I'm here, what do you have in the way of Windows 98 installation

> media? A standard Microsoft Windows 98 CD, or is it a "Restore" CD or what?

>

> --

> Gary S. Terhune

> MS-MVP Shell/User

>

> "Mary" <Mary@discussions.microsoft.com> wrote in message

> news:9B72F85C-0CE1-43C6-8CB0-7D0D7F3FA402@microsoft.com...

> > Hi Gary,

> >

> > Could you explain how to perform a WinKey-R?

> > --

> > Mary

> >

> > "Gary S. Terhune" wrote:

> >

> >> Can you use the WinKey? Specifically, WinKey-R.

> >>

> >> --

> >> Gary S. Terhune

> >> MS-MVP Shell/User

> >>

> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...

> >> > In the normal startup, no icons or taskbar appear. I tried F3 and

> >> > there

> >> > was

> >> > no response. The screen is blank, only the background of clouds

> >> > appear.

> >> > --

> >> > Mary

> >> >

> >> > "Gary S. Terhune" wrote:

> >> >

> >> >> In a normal startup, can you use F3 to open Find>Files & Folders? If

> >> >> so,

> >> >> do

> >> >> a search for Explorer.exe. What do you find?

> >> >>

> >> >> --

> >> >> Gary S. Terhune

> >> >> MS-MVP Shell/User

> >> >>

> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> >> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...

> >> >> > No I not that Mary, I didn't delete any files. The program began

> >> >> > when

> >> >> > a

> >> >> > debugging window pop up and I clicked to close it and from there it

> >> >> > was

> >> >> > downhill..

> >> >> > --

> >> >> > Mary

> >> >> >

> >> >> > "Gary S. Terhune" wrote:

> >> >> >

> >> >> >> Are you the same "Mary" who deleted those files and couldn't get

> >> >> >> back

> >> >> >> in?

> >> >> >>

> >> >> >> --

> >> >> >> Gary S. Terhune

> >> >> >> MS-MVP Shell/User

> >> >> >> http://grystmill.com

> >> >> >>

> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> >> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...

> >> >> >> > My icons do not load only the background screen in Win 98 second

> >> >> >> > edition.

> >> >> >> > The error message reads:

> >> >> >> > Explorer caused an invalid page fault in module explorer.exe at

> >> >> >> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3

> >> >> >> > EFLGS=00010246

> >> >> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0

> >> >> >> > DS=017f

> >> >> >> > ESI=00000000 FS=1a2f

> >> >> >> >

> >> >> >> > No icons load when I boot into safe mode.

> >> >> >> >

> >> >> >> > Before I received the error I got a box saying something about a

> >> >> >> > debuging,

> >> >> >> > I

> >> >> >> > click to close the box, I think the screen frooze. I did a

> >> >> >> > ctr/alt/delete

> >> >> >> > and selected to close "explorer" by mistake.

> >> >> >> > --

> >> >> >> > Mary

> >> >> >>

> >> >>

> >>

>

August 16, 2008

Re: Explorer caused an invalid page fault...

Only a Windows 98 CD will do, and it has to be the right version, Original

or Second Edition. An XP disk is worthless for your needs, don't bother with

it. But if getting a Win98 disc of the proper version is not possible for

you, then there are still other ways to accomplish the fix, whatever it

turns out to be. At the moment the goal is to inspect the system to see if

there's anything to indicate any maliciousness at play here, which is one of

the distinct possibilities, or if it's just a messed up file or what. We

need to inspect the file system to do that. We don't even know yet what is

wrong, and until we do it's foolish to do more than speculate on possible

courses of action.

Right now, I need to know if it's possible to do ANYTHING in Windows, which

brings me to my previous question. Does WinKey-R bring up a Run box, or is

your system old enough (and well-cared for enough) that your keyboard

doesn't have that WinKey? Because if we can't do what we need to do in

Windows, then it will have to be all Command Prompt stuff, which is more

complicated and scary, unless you're experienced in command-line procedures,

in which case we could just skip straight to that. It's just a LOT more time

consuming and will require a lot more back & forth discussion.

--

Gary S. Terhune

MS-MVP Shell/User

"Mary" <Mary@discussions.microsoft.com> wrote in message

news:4404CAD3-6FBA-460E-98EC-BC7100AA1381@microsoft.com...

>I can't locate my Win98 upgrade disk, but I do have Windows XP professional

> installation cd. I'll try and borrow one if needed.

> --

> Mary

>

> "Gary S. Terhune" wrote:

>

>> As Buffalo said, it's a key that is usually found between the Ctrl and

>> Alt

>> key, sometimes labeled 'Start", usually just has the "flying windows"

>> logo.

>>

>> Please, while I'll be in and out, today, take this one step at a time

>> with

>> me. I'm not coming up with wild guesses, I'm simply trying to find out

>> what's working and what isn't. If we run out of tricks while in Windows

>> (or

>> Windows Safe Mode) then we have to use Command Prompt Only (DOS) mode to

>> analyze and repair, and that can be trickier and more tedious.

>>

>> While I'm here, what do you have in the way of Windows 98 installation

>> media? A standard Microsoft Windows 98 CD, or is it a "Restore" CD or

>> what?

>>

>> --

>> Gary S. Terhune

>> MS-MVP Shell/User

>>

>> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> news:9B72F85C-0CE1-43C6-8CB0-7D0D7F3FA402@microsoft.com...

>> > Hi Gary,

>> >

>> > Could you explain how to perform a WinKey-R?

>> > --

>> > Mary

>> >

>> > "Gary S. Terhune" wrote:

>> >

>> >> Can you use the WinKey? Specifically, WinKey-R.

>> >>

>> >> --

>> >> Gary S. Terhune

>> >> MS-MVP Shell/User

>> >>

>> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> >> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...

>> >> > In the normal startup, no icons or taskbar appear. I tried F3 and

>> >> > there

>> >> > was

>> >> > no response. The screen is blank, only the background of clouds

>> >> > appear.

>> >> > --

>> >> > Mary

>> >> >

>> >> > "Gary S. Terhune" wrote:

>> >> >

>> >> >> In a normal startup, can you use F3 to open Find>Files & Folders?

>> >> >> If

>> >> >> so,

>> >> >> do

>> >> >> a search for Explorer.exe. What do you find?

>> >> >>

>> >> >> --

>> >> >> Gary S. Terhune

>> >> >> MS-MVP Shell/User

>> >> >> http://grystmill.com

>> >> >>

>> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> >> >> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...

>> >> >> > No I not that Mary, I didn't delete any files. The program began

>> >> >> > when

>> >> >> > a

>> >> >> > debugging window pop up and I clicked to close it and from there

>> >> >> > it

>> >> >> > was

>> >> >> > downhill..

>> >> >> > --

>> >> >> > Mary

>> >> >> >

>> >> >> > "Gary S. Terhune" wrote:

>> >> >> >

>> >> >> >> Are you the same "Mary" who deleted those files and couldn't get

>> >> >> >> back

>> >> >> >> in?

>> >> >> >>

>> >> >> >> --

>> >> >> >> Gary S. Terhune

>> >> >> >> MS-MVP Shell/User

>> >> >> >> http://grystmill.com

>> >> >> >>

>> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> >> >> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...

>> >> >> >> > My icons do not load only the background screen in Win 98

>> >> >> >> > second

>> >> >> >> > edition.

>> >> >> >> > The error message reads:

>> >> >> >> > Explorer caused an invalid page fault in module explorer.exe

>> >> >> >> > at

>> >> >> >> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3

>> >> >> >> > EFLGS=00010246

>> >> >> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0

>> >> >> >> > DS=017f

>> >> >> >> > ESI=00000000 FS=1a2f

>> >> >> >> >

>> >> >> >> > No icons load when I boot into safe mode.

>> >> >> >> >

>> >> >> >> > Before I received the error I got a box saying something about

>> >> >> >> > a

>> >> >> >> > debuging,

>> >> >> >> > I

>> >> >> >> > click to close the box, I think the screen frooze. I did a

>> >> >> >> > ctr/alt/delete

>> >> >> >> > and selected to close "explorer" by mistake.

>> >> >> >> > --

>> >> >> >> > Mary

>> >> >> >>

>> >> >>

>> >>

>>

August 20, 2008

Re: Explorer caused an invalid page fault...

Sorry, selecting the winkey doesn't work. If you wish to use command

prompts, I've done it before, a little rusty but I will follow your

instructions. My CPU is about 4 or 5 years old.

"Gary S. Terhune" wrote:

> Only a Windows 98 CD will do, and it has to be the right version, Original

> or Second Edition. An XP disk is worthless for your needs, don't bother with

> it. But if getting a Win98 disc of the proper version is not possible for

> you, then there are still other ways to accomplish the fix, whatever it

> turns out to be. At the moment the goal is to inspect the system to see if

> there's anything to indicate any maliciousness at play here, which is one of

> the distinct possibilities, or if it's just a messed up file or what. We

> need to inspect the file system to do that. We don't even know yet what is

> wrong, and until we do it's foolish to do more than speculate on possible

> courses of action.

>

> Right now, I need to know if it's possible to do ANYTHING in Windows, which

> brings me to my previous question. Does WinKey-R bring up a Run box, or is

> your system old enough (and well-cared for enough) that your keyboard

> doesn't have that WinKey? Because if we can't do what we need to do in

> Windows, then it will have to be all Command Prompt stuff, which is more

> complicated and scary, unless you're experienced in command-line procedures,

> in which case we could just skip straight to that. It's just a LOT more time

> consuming and will require a lot more back & forth discussion.

>

> --

> Gary S. Terhune

> MS-MVP Shell/User

>

> "Mary" <Mary@discussions.microsoft.com> wrote in message

> news:4404CAD3-6FBA-460E-98EC-BC7100AA1381@microsoft.com...

> >I can't locate my Win98 upgrade disk, but I do have Windows XP professional

> > installation cd. I'll try and borrow one if needed.

> > --

> > Mary

> >

> > "Gary S. Terhune" wrote:

> >

> >> As Buffalo said, it's a key that is usually found between the Ctrl and

> >> Alt

> >> key, sometimes labeled 'Start", usually just has the "flying windows"

> >> logo.

> >>

> >> Please, while I'll be in and out, today, take this one step at a time

> >> with

> >> me. I'm not coming up with wild guesses, I'm simply trying to find out

> >> what's working and what isn't. If we run out of tricks while in Windows

> >> (or

> >> Windows Safe Mode) then we have to use Command Prompt Only (DOS) mode to

> >> analyze and repair, and that can be trickier and more tedious.

> >>

> >> While I'm here, what do you have in the way of Windows 98 installation

> >> media? A standard Microsoft Windows 98 CD, or is it a "Restore" CD or

> >> what?

> >>

> >> --

> >> Gary S. Terhune

> >> MS-MVP Shell/User

> >>

> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> news:9B72F85C-0CE1-43C6-8CB0-7D0D7F3FA402@microsoft.com...

> >> > Hi Gary,

> >> >

> >> > Could you explain how to perform a WinKey-R?

> >> > --

> >> > Mary

> >> >

> >> > "Gary S. Terhune" wrote:

> >> >

> >> >> Can you use the WinKey? Specifically, WinKey-R.

> >> >>

> >> >> --

> >> >> Gary S. Terhune

> >> >> MS-MVP Shell/User

> >> >>

> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> >> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...

> >> >> > In the normal startup, no icons or taskbar appear. I tried F3 and

> >> >> > there

> >> >> > was

> >> >> > no response. The screen is blank, only the background of clouds

> >> >> > appear.

> >> >> > --

> >> >> > Mary

> >> >> >

> >> >> > "Gary S. Terhune" wrote:

> >> >> >

> >> >> >> In a normal startup, can you use F3 to open Find>Files & Folders?

> >> >> >> If

> >> >> >> so,

> >> >> >> do

> >> >> >> a search for Explorer.exe. What do you find?

> >> >> >>

> >> >> >> --

> >> >> >> Gary S. Terhune

> >> >> >> MS-MVP Shell/User

> >> >> >> http://grystmill.com

> >> >> >>

> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> >> >> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...

> >> >> >> > No I not that Mary, I didn't delete any files. The program began

> >> >> >> > when

> >> >> >> > a

> >> >> >> > debugging window pop up and I clicked to close it and from there

> >> >> >> > it

> >> >> >> > was

> >> >> >> > downhill..

> >> >> >> > --

> >> >> >> > Mary

> >> >> >> >

> >> >> >> > "Gary S. Terhune" wrote:

> >> >> >> >

> >> >> >> >> Are you the same "Mary" who deleted those files and couldn't get

> >> >> >> >> back

> >> >> >> >> in?

> >> >> >> >>

> >> >> >> >> --

> >> >> >> >> Gary S. Terhune

> >> >> >> >> MS-MVP Shell/User

> >> >> >> >> http://grystmill.com

> >> >> >> >>

> >> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> >> >> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...

> >> >> >> >> > My icons do not load only the background screen in Win 98

> >> >> >> >> > second

> >> >> >> >> > edition.

> >> >> >> >> > The error message reads:

> >> >> >> >> > Explorer caused an invalid page fault in module explorer.exe

> >> >> >> >> > at

> >> >> >> >> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3

> >> >> >> >> > EFLGS=00010246

> >> >> >> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0

> >> >> >> >> > DS=017f

> >> >> >> >> > ESI=00000000 FS=1a2f

> >> >> >> >> >

> >> >> >> >> > No icons load when I boot into safe mode.

> >> >> >> >> >

> >> >> >> >> > Before I received the error I got a box saying something about

> >> >> >> >> > a

> >> >> >> >> > debuging,

> >> >> >> >> > I

> >> >> >> >> > click to close the box, I think the screen frooze. I did a

> >> >> >> >> > ctr/alt/delete

> >> >> >> >> > and selected to close "explorer" by mistake.

> >> >> >> >> > --

> >> >> >> >> > Mary

> >> >> >> >>

> >> >> >>

> >> >>

> >>

>

August 21, 2008

Re: Explorer caused an invalid page fault...

OK. First, you know how to get to the Command Prompt Only prompt using the

Ctrl or F8 keys? Use either one, not both, and simply tap it about once per

second as the system boots up until a Startup Menu appears. If you can do

that, great. If you can't access the Startup Menu, you'll need a Windows

Emergency Boot Disk (aka Startup Floppy Disk.) If you don't have the Startup

floppy disk, go to another computer and download a disk creator from

http://bootdisk.com/bootdisk.htm. Choose the one that says Windows 98SE OEM

(I don't think we need the one with no RAM drive.) It's an EXE file that you

run to create the bootable floppy disk.

Once you have either gotten to the Startup Menu where you can choose Command

Prompt Only, or have obtained a Startup Disk, then let's see, first, what

you have already on your system. Run the following two commands. If you're

doing this from the floppy boot, then you need to first change to C:\ by

typing in C: (C + Colon) then <Enter>:

dir /s explorer.*

dir /s /ah explorer.*

Each command will take some time to complete. You'll immediately get a

two-line description of the Volume. and then as the results are found they

will be listed. But you want to watch the blinking cursor. When it is

finished searching out the files, you will get a "Total Files Listed" report

and then the cursor will once again be following C:\>. Report back here with

the specifics of the file(s) found. For instance, this is what I get with

the first command:

Volume in drive C is WIN98SE (which is the name of my C:\ partition.)

Volume Serial Number is D431-0200

(here's where the file is found and listed)

Directory of C:\WINDOWS

EXPLORER.EXE 180,224 04-23-99 10:22p

EXPLORER.SCF 80 04-23-99 10:22p

2 file(s) 180,304 bytes

(final report)

Total files listed:

2 file(s) 180,304 bytes

0 dir(s) 10,544.17 MB free

C:\>

I don't care about the first part (Volume), nor the final report. I just

want everything in between (the stuff between my parenthetical notes.) And

you don't have to make it look like I did (the way it looks on the screen),

just keep the lines separate. The second command is simply to see if there

are any Hidden copies.

I also want you do the following commands:

md c:\regback

copy c:\windows\sysbckup\rb*.cab c:\regback

cd regback

dir

Give me all the data presented for the RB files. Don't need the other info.

--

Gary S. Terhune

MS-MVP Shell/User

"Mary" <Mary@discussions.microsoft.com> wrote in message

news:826E95C8-2A23-48B7-9793-D5DE036D2850@microsoft.com...

> Sorry, selecting the winkey doesn't work. If you wish to use command

> prompts, I've done it before, a little rusty but I will follow your

> instructions. My CPU is about 4 or 5 years old.

> "Gary S. Terhune" wrote:

>

>> Only a Windows 98 CD will do, and it has to be the right version,

>> Original

>> or Second Edition. An XP disk is worthless for your needs, don't bother

>> with

>> it. But if getting a Win98 disc of the proper version is not possible for

>> you, then there are still other ways to accomplish the fix, whatever it

>> turns out to be. At the moment the goal is to inspect the system to see

>> if

>> there's anything to indicate any maliciousness at play here, which is one

>> of

>> the distinct possibilities, or if it's just a messed up file or what. We

>> need to inspect the file system to do that. We don't even know yet what

>> is

>> wrong, and until we do it's foolish to do more than speculate on possible

>> courses of action.

>>

>> Right now, I need to know if it's possible to do ANYTHING in Windows,

>> which

>> brings me to my previous question. Does WinKey-R bring up a Run box, or

>> is

>> your system old enough (and well-cared for enough) that your keyboard

>> doesn't have that WinKey? Because if we can't do what we need to do in

>> Windows, then it will have to be all Command Prompt stuff, which is more

>> complicated and scary, unless you're experienced in command-line

>> procedures,

>> in which case we could just skip straight to that. It's just a LOT more

>> time

>> consuming and will require a lot more back & forth discussion.

>>

>> --

>> Gary S. Terhune

>> MS-MVP Shell/User

>>

>> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> news:4404CAD3-6FBA-460E-98EC-BC7100AA1381@microsoft.com...

>> >I can't locate my Win98 upgrade disk, but I do have Windows XP

>> >professional

>> > installation cd. I'll try and borrow one if needed.

>> > --

>> > Mary

>> >

>> > "Gary S. Terhune" wrote:

>> >

>> >> As Buffalo said, it's a key that is usually found between the Ctrl and

>> >> Alt

>> >> key, sometimes labeled 'Start", usually just has the "flying windows"

>> >> logo.

>> >>

>> >> Please, while I'll be in and out, today, take this one step at a time

>> >> with

>> >> me. I'm not coming up with wild guesses, I'm simply trying to find out

>> >> what's working and what isn't. If we run out of tricks while in

>> >> Windows

>> >> (or

>> >> Windows Safe Mode) then we have to use Command Prompt Only (DOS) mode

>> >> to

>> >> analyze and repair, and that can be trickier and more tedious.

>> >>

>> >> While I'm here, what do you have in the way of Windows 98 installation

>> >> media? A standard Microsoft Windows 98 CD, or is it a "Restore" CD or

>> >> what?

>> >>

>> >> --

>> >> Gary S. Terhune

>> >> MS-MVP Shell/User

>> >>

>> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> >> news:9B72F85C-0CE1-43C6-8CB0-7D0D7F3FA402@microsoft.com...

>> >> > Hi Gary,

>> >> >

>> >> > Could you explain how to perform a WinKey-R?

>> >> > --

>> >> > Mary

>> >> >

>> >> > "Gary S. Terhune" wrote:

>> >> >

>> >> >> Can you use the WinKey? Specifically, WinKey-R.

>> >> >>

>> >> >> --

>> >> >> Gary S. Terhune

>> >> >> MS-MVP Shell/User

>> >> >> http://grystmill.com

>> >> >>

>> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> >> >> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...

>> >> >> > In the normal startup, no icons or taskbar appear. I tried F3

>> >> >> > and

>> >> >> > there

>> >> >> > was

>> >> >> > no response. The screen is blank, only the background of clouds

>> >> >> > appear.

>> >> >> > --

>> >> >> > Mary

>> >> >> >

>> >> >> > "Gary S. Terhune" wrote:

>> >> >> >

>> >> >> >> In a normal startup, can you use F3 to open Find>Files &

>> >> >> >> Folders?

>> >> >> >> If

>> >> >> >> so,

>> >> >> >> do

>> >> >> >> a search for Explorer.exe. What do you find?

>> >> >> >>

>> >> >> >> --

>> >> >> >> Gary S. Terhune

>> >> >> >> MS-MVP Shell/User

>> >> >> >> http://grystmill.com

>> >> >> >>

>> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> >> >> >> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...

>> >> >> >> > No I not that Mary, I didn't delete any files. The program

>> >> >> >> > began

>> >> >> >> > when

>> >> >> >> > a

>> >> >> >> > debugging window pop up and I clicked to close it and from

>> >> >> >> > there

>> >> >> >> > it

>> >> >> >> > was

>> >> >> >> > downhill..

>> >> >> >> > --

>> >> >> >> > Mary

>> >> >> >> >

>> >> >> >> > "Gary S. Terhune" wrote:

>> >> >> >> >

>> >> >> >> >> Are you the same "Mary" who deleted those files and couldn't

>> >> >> >> >> get

>> >> >> >> >> back

>> >> >> >> >> in?

>> >> >> >> >>

>> >> >> >> >> --

>> >> >> >> >> Gary S. Terhune

>> >> >> >> >> MS-MVP Shell/User

>> >> >> >> >> http://grystmill.com

>> >> >> >> >>

>> >> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> >> >> >> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...

>> >> >> >> >> > My icons do not load only the background screen in Win 98

>> >> >> >> >> > second

>> >> >> >> >> > edition.

>> >> >> >> >> > The error message reads:

>> >> >> >> >> > Explorer caused an invalid page fault in module

>> >> >> >> >> > explorer.exe

>> >> >> >> >> > at

>> >> >> >> >> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3

>> >> >> >> >> > EFLGS=00010246

>> >> >> >> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0

>> >> >> >> >> > DS=017f

>> >> >> >> >> > ESI=00000000 FS=1a2f

>> >> >> >> >> >

>> >> >> >> >> > No icons load when I boot into safe mode.

>> >> >> >> >> >

>> >> >> >> >> > Before I received the error I got a box saying something

>> >> >> >> >> > about

>> >> >> >> >> > a

>> >> >> >> >> > debuging,

>> >> >> >> >> > I

>> >> >> >> >> > click to close the box, I think the screen frooze. I did a

>> >> >> >> >> > ctr/alt/delete

>> >> >> >> >> > and selected to close "explorer" by mistake.

>> >> >> >> >> > --

>> >> >> >> >> > Mary

>> >> >> >> >>

>> >> >> >>

>> >> >>

>> >>

>>

August 22, 2008

Re: Explorer caused an invalid page fault...

Here is the report from the command prompts:

Explorer.exe= 180,224 04-23-99 10:22P

Explorer.scf= 80 04-23-99 10:22P

2 files(s) 180,304 bytes

RB Files:

<DIR> 01-18-00 7:05a

RB BAD CAB 3,048,624 05-31-05 10:42p

RB 004 CAB 3,444,463 06-18-08 10:42a

RB 002 CAB 3,441,914 06-22-08 3:41a

RB 005 CAB 3,443,209 06-21-08 7:34a

RB 001 CAB 3,442,594 07-01-08 2:01a

RB 003 CAB 3,446,935 07-26-08 1:38a

6 files(s) 20,267,739 bytes

2 dir(s) 15,509.38 mb free

I hope this is exactly what you need.

Thank you,

Mary

"Gary S. Terhune" wrote:

> OK. First, you know how to get to the Command Prompt Only prompt using the

> Ctrl or F8 keys? Use either one, not both, and simply tap it about once per

> second as the system boots up until a Startup Menu appears. If you can do

> that, great. If you can't access the Startup Menu, you'll need a Windows

> Emergency Boot Disk (aka Startup Floppy Disk.) If you don't have the Startup

> floppy disk, go to another computer and download a disk creator from

> http://bootdisk.com/bootdisk.htm. Choose the one that says Windows 98SE OEM

> (I don't think we need the one with no RAM drive.) It's an EXE file that you

> run to create the bootable floppy disk.

>

> Once you have either gotten to the Startup Menu where you can choose Command

> Prompt Only, or have obtained a Startup Disk, then let's see, first, what

> you have already on your system. Run the following two commands. If you're

> doing this from the floppy boot, then you need to first change to C:\ by

> typing in C: (C + Colon) then <Enter>:

>

> dir /s explorer.*

> dir /s /ah explorer.*

>

> Each command will take some time to complete. You'll immediately get a

> two-line description of the Volume. and then as the results are found they

> will be listed. But you want to watch the blinking cursor. When it is

> finished searching out the files, you will get a "Total Files Listed" report

> and then the cursor will once again be following C:\>. Report back here with

> the specifics of the file(s) found. For instance, this is what I get with

> the first command:

>

> Volume in drive C is WIN98SE (which is the name of my C:\ partition.)

> Volume Serial Number is D431-0200

>

> (here's where the file is found and listed)

> Directory of C:\WINDOWS

>

> EXPLORER.EXE 180,224 04-23-99 10:22p

> EXPLORER.SCF 80 04-23-99 10:22p

> 2 file(s) 180,304 bytes

>

> (final report)

> Total files listed:

> 2 file(s) 180,304 bytes

> 0 dir(s) 10,544.17 MB free

> C:\>

>

> I don't care about the first part (Volume), nor the final report. I just

> want everything in between (the stuff between my parenthetical notes.) And

> you don't have to make it look like I did (the way it looks on the screen),

> just keep the lines separate. The second command is simply to see if there

> are any Hidden copies.

>

> I also want you do the following commands:

>

> md c:\regback

> copy c:\windows\sysbckup\rb*.cab c:\regback

> cd regback

> dir

>

> Give me all the data presented for the RB files. Don't need the other info.

>

> --

> Gary S. Terhune

> MS-MVP Shell/User

>

> "Mary" <Mary@discussions.microsoft.com> wrote in message

> news:826E95C8-2A23-48B7-9793-D5DE036D2850@microsoft.com...

> > Sorry, selecting the winkey doesn't work. If you wish to use command

> > prompts, I've done it before, a little rusty but I will follow your

> > instructions. My CPU is about 4 or 5 years old.

> > "Gary S. Terhune" wrote:

> >

> >> Only a Windows 98 CD will do, and it has to be the right version,

> >> Original

> >> or Second Edition. An XP disk is worthless for your needs, don't bother

> >> with

> >> it. But if getting a Win98 disc of the proper version is not possible for

> >> you, then there are still other ways to accomplish the fix, whatever it

> >> turns out to be. At the moment the goal is to inspect the system to see

> >> if

> >> there's anything to indicate any maliciousness at play here, which is one

> >> of

> >> the distinct possibilities, or if it's just a messed up file or what. We

> >> need to inspect the file system to do that. We don't even know yet what

> >> is

> >> wrong, and until we do it's foolish to do more than speculate on possible

> >> courses of action.

> >>

> >> Right now, I need to know if it's possible to do ANYTHING in Windows,

> >> which

> >> brings me to my previous question. Does WinKey-R bring up a Run box, or

> >> is

> >> your system old enough (and well-cared for enough) that your keyboard

> >> doesn't have that WinKey? Because if we can't do what we need to do in

> >> Windows, then it will have to be all Command Prompt stuff, which is more

> >> complicated and scary, unless you're experienced in command-line

> >> procedures,

> >> in which case we could just skip straight to that. It's just a LOT more

> >> time

> >> consuming and will require a lot more back & forth discussion.

> >>

> >> --

> >> Gary S. Terhune

> >> MS-MVP Shell/User

> >>

> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> news:4404CAD3-6FBA-460E-98EC-BC7100AA1381@microsoft.com...

> >> >I can't locate my Win98 upgrade disk, but I do have Windows XP

> >> >professional

> >> > installation cd. I'll try and borrow one if needed.

> >> > --

> >> > Mary

> >> >

> >> > "Gary S. Terhune" wrote:

> >> >

> >> >> As Buffalo said, it's a key that is usually found between the Ctrl and

> >> >> Alt

> >> >> key, sometimes labeled 'Start", usually just has the "flying windows"

> >> >> logo.

> >> >>

> >> >> Please, while I'll be in and out, today, take this one step at a time

> >> >> with

> >> >> me. I'm not coming up with wild guesses, I'm simply trying to find out

> >> >> what's working and what isn't. If we run out of tricks while in

> >> >> Windows

> >> >> (or

> >> >> Windows Safe Mode) then we have to use Command Prompt Only (DOS) mode

> >> >> to

> >> >> analyze and repair, and that can be trickier and more tedious.

> >> >>

> >> >> While I'm here, what do you have in the way of Windows 98 installation

> >> >> media? A standard Microsoft Windows 98 CD, or is it a "Restore" CD or

> >> >> what?

> >> >>

> >> >> --

> >> >> Gary S. Terhune

> >> >> MS-MVP Shell/User

> >> >>

> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> >> news:9B72F85C-0CE1-43C6-8CB0-7D0D7F3FA402@microsoft.com...

> >> >> > Hi Gary,

> >> >> >

> >> >> > Could you explain how to perform a WinKey-R?

> >> >> > --

> >> >> > Mary

> >> >> >

> >> >> > "Gary S. Terhune" wrote:

> >> >> >

> >> >> >> Can you use the WinKey? Specifically, WinKey-R.

> >> >> >>

> >> >> >> --

> >> >> >> Gary S. Terhune

> >> >> >> MS-MVP Shell/User

> >> >> >> http://grystmill.com

> >> >> >>

> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> >> >> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...

> >> >> >> > In the normal startup, no icons or taskbar appear. I tried F3

> >> >> >> > and

> >> >> >> > there

> >> >> >> > was

> >> >> >> > no response. The screen is blank, only the background of clouds

> >> >> >> > appear.

> >> >> >> > --

> >> >> >> > Mary

> >> >> >> >

> >> >> >> > "Gary S. Terhune" wrote:

> >> >> >> >

> >> >> >> >> In a normal startup, can you use F3 to open Find>Files &

> >> >> >> >> Folders?

> >> >> >> >> If

> >> >> >> >> so,

> >> >> >> >> do

> >> >> >> >> a search for Explorer.exe. What do you find?

> >> >> >> >>

> >> >> >> >> --

> >> >> >> >> Gary S. Terhune

> >> >> >> >> MS-MVP Shell/User

> >> >> >> >> http://grystmill.com

> >> >> >> >>

> >> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> >> >> >> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...

> >> >> >> >> > No I not that Mary, I didn't delete any files. The program

> >> >> >> >> > began

> >> >> >> >> > when

> >> >> >> >> > a

> >> >> >> >> > debugging window pop up and I clicked to close it and from

> >> >> >> >> > there

> >> >> >> >> > it

> >> >> >> >> > was

> >> >> >> >> > downhill..

> >> >> >> >> > --

> >> >> >> >> > Mary

> >> >> >> >> >

> >> >> >> >> > "Gary S. Terhune" wrote:

> >> >> >> >> >

> >> >> >> >> >> Are you the same "Mary" who deleted those files and couldn't

> >> >> >> >> >> get

> >> >> >> >> >> back

> >> >> >> >> >> in?

> >> >> >> >> >>

> >> >> >> >> >> --

> >> >> >> >> >> Gary S. Terhune

> >> >> >> >> >> MS-MVP Shell/User

> >> >> >> >> >> http://grystmill.com

> >> >> >> >> >>

> >> >> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> >> >> >> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...

> >> >> >> >> >> > My icons do not load only the background screen in Win 98

> >> >> >> >> >> > second

> >> >> >> >> >> > edition.

> >> >> >> >> >> > The error message reads:

> >> >> >> >> >> > Explorer caused an invalid page fault in module

> >> >> >> >> >> > explorer.exe

> >> >> >> >> >> > at

> >> >> >> >> >> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3

> >> >> >> >> >> > EFLGS=00010246

> >> >> >> >> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0

> >> >> >> >> >> > DS=017f

> >> >> >> >> >> > ESI=00000000 FS=1a2f

> >> >> >> >> >> >

> >> >> >> >> >> > No icons load when I boot into safe mode.

> >> >> >> >> >> >

> >> >> >> >> >> > Before I received the error I got a box saying something

> >> >> >> >> >> > about

> >> >> >> >> >> > a

> >> >> >> >> >> > debuging,

> >> >> >> >> >> > I

> >> >> >> >> >> > click to close the box, I think the screen frooze. I did a

> >> >> >> >> >> > ctr/alt/delete

> >> >> >> >> >> > and selected to close "explorer" by mistake.

> >> >> >> >> >> > --

> >> >> >> >> >> > Mary

> >> >> >> >> >>

> >> >> >> >>

> >> >> >>

> >> >>

> >>

>

August 22, 2008

Re: Explorer caused an invalid page fault...

OK. Looks good, except it would appear that you seldom restart your

computer, judging by the dates of the Registry Backups (RB*.CAB files.)

They're useless. You need to add a scheduled task for SCANREGW when we get

you fixed up.

Was your system fully up to date at Windows Updates? In particular, is IE

version 6.1 and up to date? If you know? Also, did you come up with a

Windows 98 installation CD? If not, go back to the Command Prompt and do:

dir /s win98*.cab

If several dozen show up, those are your Windows 98 installation files. Note

the directory.

But at this moment, the installation files for your current version of IE

are what you need. So, run this command to see if they're there:

dir /s ie6setup.exe

With any luck, that will show up in a folder called "Windows Update Setup

Files". If nothing shows up, skip down to the next section that starts, "If

you didn't find ie6setup.exe." If the file shows up but not in that folder,

then please run:

cd "full path to folder where ie6setup.exe showed up" (quotation marks are

required.)

Example:

cd "c:\windows\folder where file showed up"

Don't bother to list all the files, but there should be several CAB files

If you didn't find ie6setup.exe, do the following:

dir /s /v iexplore.exe

Report all the data presented. I have to flatten this Win98 system and

install a new one. Was playing around with too much garbage and managed to

hose it. (Actually, I was trying to upgrade it to Windows 2000, but

something about the hardware made that unworkable.) Anyway, I don't wan to

give any further instruction until I get that done, which should be later

tonight or by tomorrow evening (I'm out all day tomorrow, I think. Not sure

yet.)

--

Gary S. Terhune

MS-MVP Shell/User

"Mary" <Mary@discussions.microsoft.com> wrote in message

news:B1019D91-59D1-4DED-BBD9-21F51983CB37@microsoft.com...

> Here is the report from the command prompts:

> Explorer.exe= 180,224 04-23-99 10:22P

> Explorer.scf= 80 04-23-99 10:22P

> 2 files(s) 180,304 bytes

>

> RB Files:

> <DIR> 01-18-00 7:05a

> RB BAD CAB 3,048,624 05-31-05 10:42p

> RB 004 CAB 3,444,463 06-18-08 10:42a

> RB 002 CAB 3,441,914 06-22-08 3:41a

> RB 005 CAB 3,443,209 06-21-08 7:34a

> RB 001 CAB 3,442,594 07-01-08 2:01a

> RB 003 CAB 3,446,935 07-26-08 1:38a

> 6 files(s) 20,267,739 bytes

> 2 dir(s) 15,509.38 mb free

>

> I hope this is exactly what you need.

>

> Thank you,

> Mary

>

> "Gary S. Terhune" wrote:

>

>> OK. First, you know how to get to the Command Prompt Only prompt using

>> the

>> Ctrl or F8 keys? Use either one, not both, and simply tap it about once

>> per

>> second as the system boots up until a Startup Menu appears. If you can do

>> that, great. If you can't access the Startup Menu, you'll need a Windows

>> Emergency Boot Disk (aka Startup Floppy Disk.) If you don't have the

>> Startup

>> floppy disk, go to another computer and download a disk creator from

>> http://bootdisk.com/bootdisk.htm. Choose the one that says Windows 98SE

>> OEM

>> (I don't think we need the one with no RAM drive.) It's an EXE file that

>> you

>> run to create the bootable floppy disk.

>>

>> Once you have either gotten to the Startup Menu where you can choose

>> Command

>> Prompt Only, or have obtained a Startup Disk, then let's see, first, what

>> you have already on your system. Run the following two commands. If

>> you're

>> doing this from the floppy boot, then you need to first change to C:\ by

>> typing in C: (C + Colon) then <Enter>:

>>

>> dir /s explorer.*

>> dir /s /ah explorer.*

>>

>> Each command will take some time to complete. You'll immediately get a

>> two-line description of the Volume. and then as the results are found

>> they

>> will be listed. But you want to watch the blinking cursor. When it is

>> finished searching out the files, you will get a "Total Files Listed"

>> report

>> and then the cursor will once again be following C:\>. Report back here

>> with

>> the specifics of the file(s) found. For instance, this is what I get with

>> the first command:

>>

>> Volume in drive C is WIN98SE (which is the name of my C:\ partition.)

>> Volume Serial Number is D431-0200

>>

>> (here's where the file is found and listed)

>> Directory of C:\WINDOWS

>>

>> EXPLORER.EXE 180,224 04-23-99 10:22p

>> EXPLORER.SCF 80 04-23-99 10:22p

>> 2 file(s) 180,304 bytes

>>

>> (final report)

>> Total files listed:

>> 2 file(s) 180,304 bytes

>> 0 dir(s) 10,544.17 MB free

>> C:\>

>>

>> I don't care about the first part (Volume), nor the final report. I just

>> want everything in between (the stuff between my parenthetical notes.)

>> And

>> you don't have to make it look like I did (the way it looks on the

>> screen),

>> just keep the lines separate. The second command is simply to see if

>> there

>> are any Hidden copies.

>>

>> I also want you do the following commands:

>>

>> md c:\regback

>> copy c:\windows\sysbckup\rb*.cab c:\regback

>> cd regback

>> dir

>>

>> Give me all the data presented for the RB files. Don't need the other

>> info.

>>

>> --

>> Gary S. Terhune

>> MS-MVP Shell/User

>>

>> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> news:826E95C8-2A23-48B7-9793-D5DE036D2850@microsoft.com...

>> > Sorry, selecting the winkey doesn't work. If you wish to use command

>> > prompts, I've done it before, a little rusty but I will follow your

>> > instructions. My CPU is about 4 or 5 years old.

>> > "Gary S. Terhune" wrote:

>> >

>> >> Only a Windows 98 CD will do, and it has to be the right version,

>> >> Original

>> >> or Second Edition. An XP disk is worthless for your needs, don't

>> >> bother

>> >> with

>> >> it. But if getting a Win98 disc of the proper version is not possible

>> >> for

>> >> you, then there are still other ways to accomplish the fix, whatever

>> >> it

>> >> turns out to be. At the moment the goal is to inspect the system to

>> >> see

>> >> if

>> >> there's anything to indicate any maliciousness at play here, which is

>> >> one

>> >> of

>> >> the distinct possibilities, or if it's just a messed up file or what.

>> >> We

>> >> need to inspect the file system to do that. We don't even know yet

>> >> what

>> >> is

>> >> wrong, and until we do it's foolish to do more than speculate on

>> >> possible

>> >> courses of action.

>> >>

>> >> Right now, I need to know if it's possible to do ANYTHING in Windows,

>> >> which

>> >> brings me to my previous question. Does WinKey-R bring up a Run box,

>> >> or

>> >> is

>> >> your system old enough (and well-cared for enough) that your keyboard

>> >> doesn't have that WinKey? Because if we can't do what we need to do in

>> >> Windows, then it will have to be all Command Prompt stuff, which is

>> >> more

>> >> complicated and scary, unless you're experienced in command-line

>> >> procedures,

>> >> in which case we could just skip straight to that. It's just a LOT

>> >> more

>> >> time

>> >> consuming and will require a lot more back & forth discussion.

>> >>

>> >> --

>> >> Gary S. Terhune

>> >> MS-MVP Shell/User

>> >>

>> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> >> news:4404CAD3-6FBA-460E-98EC-BC7100AA1381@microsoft.com...

>> >> >I can't locate my Win98 upgrade disk, but I do have Windows XP

>> >> >professional

>> >> > installation cd. I'll try and borrow one if needed.

>> >> > --

>> >> > Mary

>> >> >

>> >> > "Gary S. Terhune" wrote:

>> >> >

>> >> >> As Buffalo said, it's a key that is usually found between the Ctrl

>> >> >> and

>> >> >> Alt

>> >> >> key, sometimes labeled 'Start", usually just has the "flying

>> >> >> windows"

>> >> >> logo.

>> >> >>

>> >> >> Please, while I'll be in and out, today, take this one step at a

>> >> >> time

>> >> >> with

>> >> >> me. I'm not coming up with wild guesses, I'm simply trying to find

>> >> >> out

>> >> >> what's working and what isn't. If we run out of tricks while in

>> >> >> Windows

>> >> >> (or

>> >> >> Windows Safe Mode) then we have to use Command Prompt Only (DOS)

>> >> >> mode

>> >> >> to

>> >> >> analyze and repair, and that can be trickier and more tedious.

>> >> >>

>> >> >> While I'm here, what do you have in the way of Windows 98

>> >> >> installation

>> >> >> media? A standard Microsoft Windows 98 CD, or is it a "Restore" CD

>> >> >> or

>> >> >> what?

>> >> >>

>> >> >> --

>> >> >> Gary S. Terhune

>> >> >> MS-MVP Shell/User

>> >> >> http://grystmill.com

>> >> >>

>> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> >> >> news:9B72F85C-0CE1-43C6-8CB0-7D0D7F3FA402@microsoft.com...

>> >> >> > Hi Gary,

>> >> >> >

>> >> >> > Could you explain how to perform a WinKey-R?

>> >> >> > --

>> >> >> > Mary

>> >> >> >

>> >> >> > "Gary S. Terhune" wrote:

>> >> >> >

>> >> >> >> Can you use the WinKey? Specifically, WinKey-R.

>> >> >> >>

>> >> >> >> --

>> >> >> >> Gary S. Terhune

>> >> >> >> MS-MVP Shell/User

>> >> >> >> http://grystmill.com

>> >> >> >>

>> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> >> >> >> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...

>> >> >> >> > In the normal startup, no icons or taskbar appear. I tried F3

>> >> >> >> > and

>> >> >> >> > there

>> >> >> >> > was

>> >> >> >> > no response. The screen is blank, only the background of

>> >> >> >> > clouds

>> >> >> >> > appear.

>> >> >> >> > --

>> >> >> >> > Mary

>> >> >> >> >

>> >> >> >> > "Gary S. Terhune" wrote:

>> >> >> >> >

>> >> >> >> >> In a normal startup, can you use F3 to open Find>Files &

>> >> >> >> >> Folders?

>> >> >> >> >> If

>> >> >> >> >> so,

>> >> >> >> >> do

>> >> >> >> >> a search for Explorer.exe. What do you find?

>> >> >> >> >>

>> >> >> >> >> --

>> >> >> >> >> Gary S. Terhune

>> >> >> >> >> MS-MVP Shell/User

>> >> >> >> >> http://grystmill.com

>> >> >> >> >>

>> >> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> >> >> >> >> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...

>> >> >> >> >> > No I not that Mary, I didn't delete any files. The program

>> >> >> >> >> > began

>> >> >> >> >> > when

>> >> >> >> >> > a

>> >> >> >> >> > debugging window pop up and I clicked to close it and from

>> >> >> >> >> > there

>> >> >> >> >> > it

>> >> >> >> >> > was

>> >> >> >> >> > downhill..

>> >> >> >> >> > --

>> >> >> >> >> > Mary

>> >> >> >> >> >

>> >> >> >> >> > "Gary S. Terhune" wrote:

>> >> >> >> >> >

>> >> >> >> >> >> Are you the same "Mary" who deleted those files and

>> >> >> >> >> >> couldn't

>> >> >> >> >> >> get

>> >> >> >> >> >> back

>> >> >> >> >> >> in?

>> >> >> >> >> >>

>> >> >> >> >> >> --

>> >> >> >> >> >> Gary S. Terhune

>> >> >> >> >> >> MS-MVP Shell/User

>> >> >> >> >> >> http://grystmill.com

>> >> >> >> >> >>

>> >> >> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> >> >> >> >> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...

>> >> >> >> >> >> > My icons do not load only the background screen in Win

>> >> >> >> >> >> > 98

>> >> >> >> >> >> > second

>> >> >> >> >> >> > edition.

>> >> >> >> >> >> > The error message reads:

>> >> >> >> >> >> > Explorer caused an invalid page fault in module

>> >> >> >> >> >> > explorer.exe

>> >> >> >> >> >> > at

>> >> >> >> >> >> > 0177:00401f31 registers: EAX=00000000 cs=0177

>> >> >> >> >> >> > EIP=00401f3

>> >> >> >> >> >> > EFLGS=00010246

>> >> >> >> >> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4

>> >> >> >> >> >> > ECX=c166a5c0

>> >> >> >> >> >> > DS=017f

>> >> >> >> >> >> > ESI=00000000 FS=1a2f

>> >> >> >> >> >> >

>> >> >> >> >> >> > No icons load when I boot into safe mode.

>> >> >> >> >> >> >

>> >> >> >> >> >> > Before I received the error I got a box saying something

>> >> >> >> >> >> > about

>> >> >> >> >> >> > a

>> >> >> >> >> >> > debuging,

>> >> >> >> >> >> > I

>> >> >> >> >> >> > click to close the box, I think the screen frooze. I

>> >> >> >> >> >> > did a

>> >> >> >> >> >> > ctr/alt/delete

>> >> >> >> >> >> > and selected to close "explorer" by mistake.

>> >> >> >> >> >> > --

>> >> >> >> >> >> > Mary

>> >> >> >> >> >>

>> >> >> >> >>

>> >> >> >>

>> >> >>

>> >>

>>

August 22, 2008

Re: Explorer caused an invalid page fault...

To answer your following questions:

Performed all Windows updates- yes

Which version of IE- 6

Found installation disk?-yes but I can't locate the product #

And I promise to run scan disk & defrag on a regular bases.

Test Performed:

d:\dir/s win98*.cab

I located the cab files in the "D" directory there are 55 cab files. [let

me know if you want more details on the cab files]

dir/s ie6setup.exe [system response]

directory of c:\ progra~1\ intern~1

IE6SETUP EXE 490,608 08-17-03 6:59p

1 file 490,608 bytes

Directory of c:\windows\window~1

Could you give me the command to seach further, sinch IE6 is not found in

the Windows update setup file? I'm not sure which folder I should seach in.

--

Mary

"Gary S. Terhune" wrote:

> OK. Looks good, except it would appear that you seldom restart your

> computer, judging by the dates of the Registry Backups (RB*.CAB files.)

> They're useless. You need to add a scheduled task for SCANREGW when we get

> you fixed up.

>

> Was your system fully up to date at Windows Updates? In particular, is IE

> version 6.1 and up to date? If you know? Also, did you come up with a

> Windows 98 installation CD? If not, go back to the Command Prompt and do:

>

> dir /s win98*.cab

>

> If several dozen show up, those are your Windows 98 installation files. Note

> the directory.

>

> But at this moment, the installation files for your current version of IE

> are what you need. So, run this command to see if they're there:

>

> dir /s ie6setup.exe

>

> With any luck, that will show up in a folder called "Windows Update Setup

> Files". If nothing shows up, skip down to the next section that starts, "If

> you didn't find ie6setup.exe." If the file shows up but not in that folder,

> then please run:

>

> cd "full path to folder where ie6setup.exe showed up" (quotation marks are

> required.)

>

> Example:

> cd "c:\windows\folder where file showed up"

>

> Don't bother to list all the files, but there should be several CAB files

>

> If you didn't find ie6setup.exe, do the following:

>

> dir /s /v iexplore.exe

>

> Report all the data presented. I have to flatten this Win98 system and

> install a new one. Was playing around with too much garbage and managed to

> hose it. (Actually, I was trying to upgrade it to Windows 2000, but

> something about the hardware made that unworkable.) Anyway, I don't wan to

> give any further instruction until I get that done, which should be later

> tonight or by tomorrow evening (I'm out all day tomorrow, I think. Not sure

> yet.)

>

> --

> Gary S. Terhune

> MS-MVP Shell/User

>

> "Mary" <Mary@discussions.microsoft.com> wrote in message

> news:B1019D91-59D1-4DED-BBD9-21F51983CB37@microsoft.com...

> > Here is the report from the command prompts:

> > Explorer.exe= 180,224 04-23-99 10:22P

> > Explorer.scf= 80 04-23-99 10:22P

> > 2 files(s) 180,304 bytes

> >

> > RB Files:

> > <DIR> 01-18-00 7:05a

> > RB BAD CAB 3,048,624 05-31-05 10:42p

> > RB 004 CAB 3,444,463 06-18-08 10:42a

> > RB 002 CAB 3,441,914 06-22-08 3:41a

> > RB 005 CAB 3,443,209 06-21-08 7:34a

> > RB 001 CAB 3,442,594 07-01-08 2:01a

> > RB 003 CAB 3,446,935 07-26-08 1:38a

> > 6 files(s) 20,267,739 bytes

> > 2 dir(s) 15,509.38 mb free

> >

> > I hope this is exactly what you need.

> >

> > Thank you,

> > Mary

> >

> > "Gary S. Terhune" wrote:

> >

> >> OK. First, you know how to get to the Command Prompt Only prompt using

> >> the

> >> Ctrl or F8 keys? Use either one, not both, and simply tap it about once

> >> per

> >> second as the system boots up until a Startup Menu appears. If you can do

> >> that, great. If you can't access the Startup Menu, you'll need a Windows

> >> Emergency Boot Disk (aka Startup Floppy Disk.) If you don't have the

> >> Startup

> >> floppy disk, go to another computer and download a disk creator from

> >> http://bootdisk.com/bootdisk.htm. Choose the one that says Windows 98SE

> >> OEM

> >> (I don't think we need the one with no RAM drive.) It's an EXE file that

> >> you

> >> run to create the bootable floppy disk.

> >>

> >> Once you have either gotten to the Startup Menu where you can choose

> >> Command

> >> Prompt Only, or have obtained a Startup Disk, then let's see, first, what

> >> you have already on your system. Run the following two commands. If

> >> you're

> >> doing this from the floppy boot, then you need to first change to C:\ by

> >> typing in C: (C + Colon) then <Enter>:

> >>

> >> dir /s explorer.*

> >> dir /s /ah explorer.*

> >>

> >> Each command will take some time to complete. You'll immediately get a

> >> two-line description of the Volume. and then as the results are found

> >> they

> >> will be listed. But you want to watch the blinking cursor. When it is

> >> finished searching out the files, you will get a "Total Files Listed"

> >> report

> >> and then the cursor will once again be following C:\>. Report back here

> >> with

> >> the specifics of the file(s) found. For instance, this is what I get with

> >> the first command:

> >>

> >> Volume in drive C is WIN98SE (which is the name of my C:\ partition.)

> >> Volume Serial Number is D431-0200

> >>

> >> (here's where the file is found and listed)

> >> Directory of C:\WINDOWS

> >>

> >> EXPLORER.EXE 180,224 04-23-99 10:22p

> >> EXPLORER.SCF 80 04-23-99 10:22p

> >> 2 file(s) 180,304 bytes

> >>

> >> (final report)

> >> Total files listed:

> >> 2 file(s) 180,304 bytes

> >> 0 dir(s) 10,544.17 MB free

> >> C:\>

> >>

> >> I don't care about the first part (Volume), nor the final report. I just

> >> want everything in between (the stuff between my parenthetical notes.)

> >> And

> >> you don't have to make it look like I did (the way it looks on the

> >> screen),

> >> just keep the lines separate. The second command is simply to see if

> >> there

> >> are any Hidden copies.

> >>

> >> I also want you do the following commands:

> >>

> >> md c:\regback

> >> copy c:\windows\sysbckup\rb*.cab c:\regback

> >> cd regback

> >> dir

> >>

> >> Give me all the data presented for the RB files. Don't need the other

> >> info.

> >>

> >> --

> >> Gary S. Terhune

> >> MS-MVP Shell/User

> >>

> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> news:826E95C8-2A23-48B7-9793-D5DE036D2850@microsoft.com...

> >> > Sorry, selecting the winkey doesn't work. If you wish to use command

> >> > prompts, I've done it before, a little rusty but I will follow your

> >> > instructions. My CPU is about 4 or 5 years old.

> >> > "Gary S. Terhune" wrote:

> >> >

> >> >> Only a Windows 98 CD will do, and it has to be the right version,

> >> >> Original

> >> >> or Second Edition. An XP disk is worthless for your needs, don't

> >> >> bother

> >> >> with

> >> >> it. But if getting a Win98 disc of the proper version is not possible

> >> >> for

> >> >> you, then there are still other ways to accomplish the fix, whatever

> >> >> it

> >> >> turns out to be. At the moment the goal is to inspect the system to

> >> >> see

> >> >> if

> >> >> there's anything to indicate any maliciousness at play here, which is

> >> >> one

> >> >> of

> >> >> the distinct possibilities, or if it's just a messed up file or what.

> >> >> We

> >> >> need to inspect the file system to do that. We don't even know yet

> >> >> what

> >> >> is

> >> >> wrong, and until we do it's foolish to do more than speculate on

> >> >> possible

> >> >> courses of action.

> >> >>

> >> >> Right now, I need to know if it's possible to do ANYTHING in Windows,

> >> >> which

> >> >> brings me to my previous question. Does WinKey-R bring up a Run box,

> >> >> or

> >> >> is

> >> >> your system old enough (and well-cared for enough) that your keyboard

> >> >> doesn't have that WinKey? Because if we can't do what we need to do in

> >> >> Windows, then it will have to be all Command Prompt stuff, which is

> >> >> more

> >> >> complicated and scary, unless you're experienced in command-line

> >> >> procedures,

> >> >> in which case we could just skip straight to that. It's just a LOT

> >> >> more

> >> >> time

> >> >> consuming and will require a lot more back & forth discussion.

> >> >>

> >> >> --

> >> >> Gary S. Terhune

> >> >> MS-MVP Shell/User

> >> >>

> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> >> news:4404CAD3-6FBA-460E-98EC-BC7100AA1381@microsoft.com...

> >> >> >I can't locate my Win98 upgrade disk, but I do have Windows XP

> >> >> >professional

> >> >> > installation cd. I'll try and borrow one if needed.

> >> >> > --

> >> >> > Mary

> >> >> >

> >> >> > "Gary S. Terhune" wrote:

> >> >> >

> >> >> >> As Buffalo said, it's a key that is usually found between the Ctrl

> >> >> >> and

> >> >> >> Alt

> >> >> >> key, sometimes labeled 'Start", usually just has the "flying

> >> >> >> windows"

> >> >> >> logo.

> >> >> >>

> >> >> >> Please, while I'll be in and out, today, take this one step at a

> >> >> >> time

> >> >> >> with

> >> >> >> me. I'm not coming up with wild guesses, I'm simply trying to find

> >> >> >> out

> >> >> >> what's working and what isn't. If we run out of tricks while in

> >> >> >> Windows

> >> >> >> (or

> >> >> >> Windows Safe Mode) then we have to use Command Prompt Only (DOS)

> >> >> >> mode

> >> >> >> to

> >> >> >> analyze and repair, and that can be trickier and more tedious.

> >> >> >>

> >> >> >> While I'm here, what do you have in the way of Windows 98

> >> >> >> installation

> >> >> >> media? A standard Microsoft Windows 98 CD, or is it a "Restore" CD

> >> >> >> or

> >> >> >> what?

> >> >> >>

> >> >> >> --

> >> >> >> Gary S. Terhune

> >> >> >> MS-MVP Shell/User

> >> >> >> http://grystmill.com

> >> >> >>

> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> >> >> news:9B72F85C-0CE1-43C6-8CB0-7D0D7F3FA402@microsoft.com...

> >> >> >> > Hi Gary,

> >> >> >> >

> >> >> >> > Could you explain how to perform a WinKey-R?

> >> >> >> > --

> >> >> >> > Mary

> >> >> >> >

> >> >> >> > "Gary S. Terhune" wrote:

> >> >> >> >

> >> >> >> >> Can you use the WinKey? Specifically, WinKey-R.

> >> >> >> >>

> >> >> >> >> --

> >> >> >> >> Gary S. Terhune

> >> >> >> >> MS-MVP Shell/User

> >> >> >> >> http://grystmill.com

> >> >> >> >>

> >> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> >> >> >> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...

> >> >> >> >> > In the normal startup, no icons or taskbar appear. I tried F3

> >> >> >> >> > and

> >> >> >> >> > there

> >> >> >> >> > was

> >> >> >> >> > no response. The screen is blank, only the background of

> >> >> >> >> > clouds

> >> >> >> >> > appear.

> >> >> >> >> > --

> >> >> >> >> > Mary

> >> >> >> >> >

> >> >> >> >> > "Gary S. Terhune" wrote:

> >> >> >> >> >

> >> >> >> >> >> In a normal startup, can you use F3 to open Find>Files &

> >> >> >> >> >> Folders?

> >> >> >> >> >> If

> >> >> >> >> >> so,

> >> >> >> >> >> do

> >> >> >> >> >> a search for Explorer.exe. What do you find?

> >> >> >> >> >>

> >> >> >> >> >> --

> >> >> >> >> >> Gary S. Terhune

> >> >> >> >> >> MS-MVP Shell/User

> >> >> >> >> >> http://grystmill.com

> >> >> >> >> >>

> >> >> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> >> >> >> >> >> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...

> >> >> >> >> >> > No I not that Mary, I didn't delete any files. The program

> >> >> >> >> >> > began

> >> >> >> >> >> > when

> >> >> >> >> >> > a

> >> >> >> >> >> > debugging window pop up and I clicked to close it and from

> >> >> >> >> >> > there

August 22, 2008

Re: Explorer caused an invalid page fault...

I performed-dir//s/v iexplore.exe [the system returned this response]

directory of c:\PROGRA~1\ INTERN~1

Filename Size Allocated Modified Accessed Attrib

IEXPLORE EXE 91,136 98,304 08-29-02 12:00a 07-30-08 A

1 file(s) 91,136 bytes

0 dir(s) 98,304 bytes allocated

Total files lised

1 files(s) 91,136 bytes

0 dir(s) 98,304 bytes allocated

15,509,38 MB free

21,992,30 MB total disk space, 29% in use

--

Mary

"Mary" wrote:

> To answer your following questions:

> Performed all Windows updates- yes

> Which version of IE- 6

> Found installation disk?-yes but I can't locate the product #

> And I promise to run scan disk & defrag on a regular bases.

>

> Test Performed:

> d:\dir/s win98*.cab

> I located the cab files in the "D" directory there are 55 cab files. [let

> me know if you want more details on the cab files]

> dir/s ie6setup.exe [system response]

> directory of c:\ progra~1\ intern~1

> IE6SETUP EXE 490,608 08-17-03 6:59p

> 1 file 490,608 bytes

> Directory of c:\windows\window~1

>

> Could you give me the command to seach further, sinch IE6 is not found in

> the Windows update setup file? I'm not sure which folder I should seach in.

> --

> Mary

>

> "Gary S. Terhune" wrote:

>

> > OK. Looks good, except it would appear that you seldom restart your

> > computer, judging by the dates of the Registry Backups (RB*.CAB files.)

> > They're useless. You need to add a scheduled task for SCANREGW when we get

> > you fixed up.

> >

> > Was your system fully up to date at Windows Updates? In particular, is IE

> > version 6.1 and up to date? If you know? Also, did you come up with a

> > Windows 98 installation CD? If not, go back to the Command Prompt and do:

> >

> > dir /s win98*.cab

> >

> > If several dozen show up, those are your Windows 98 installation files. Note

> > the directory.

> >

> > But at this moment, the installation files for your current version of IE

> > are what you need. So, run this command to see if they're there:

> >

> > dir /s ie6setup.exe

> >

> > With any luck, that will show up in a folder called "Windows Update Setup

> > Files". If nothing shows up, skip down to the next section that starts, "If

> > you didn't find ie6setup.exe." If the file shows up but not in that folder,

> > then please run:

> >

> > cd "full path to folder where ie6setup.exe showed up" (quotation marks are

> > required.)

> >

> > Example:

> > cd "c:\windows\folder where file showed up"

> >

> > Don't bother to list all the files, but there should be several CAB files

> >

> > If you didn't find ie6setup.exe, do the following:

> >

> > dir /s /v iexplore.exe

> >

> > Report all the data presented. I have to flatten this Win98 system and

> > install a new one. Was playing around with too much garbage and managed to

> > hose it. (Actually, I was trying to upgrade it to Windows 2000, but

> > something about the hardware made that unworkable.) Anyway, I don't wan to

> > give any further instruction until I get that done, which should be later

> > tonight or by tomorrow evening (I'm out all day tomorrow, I think. Not sure

> > yet.)

> >

> > --

> > Gary S. Terhune

> > MS-MVP Shell/User

> > http://grystmill.com

> >

> > "Mary" <Mary@discussions.microsoft.com> wrote in message

> > news:B1019D91-59D1-4DED-BBD9-21F51983CB37@microsoft.com...

> > > Here is the report from the command prompts:

> > > Explorer.exe= 180,224 04-23-99 10:22P

> > > Explorer.scf= 80 04-23-99 10:22P

> > > 2 files(s) 180,304 bytes

> > >

> > > RB Files:

> > > <DIR> 01-18-00 7:05a

> > > RB BAD CAB 3,048,624 05-31-05 10:42p

> > > RB 004 CAB 3,444,463 06-18-08 10:42a

> > > RB 002 CAB 3,441,914 06-22-08 3:41a

> > > RB 005 CAB 3,443,209 06-21-08 7:34a

> > > RB 001 CAB 3,442,594 07-01-08 2:01a

> > > RB 003 CAB 3,446,935 07-26-08 1:38a

> > > 6 files(s) 20,267,739 bytes

> > > 2 dir(s) 15,509.38 mb free

> > >

> > > I hope this is exactly what you need.

> > >

> > > Thank you,

> > > Mary

> > >

> > > "Gary S. Terhune" wrote:

> > >

> > >> OK. First, you know how to get to the Command Prompt Only prompt using

> > >> the

> > >> Ctrl or F8 keys? Use either one, not both, and simply tap it about once

> > >> per

> > >> second as the system boots up until a Startup Menu appears. If you can do

> > >> that, great. If you can't access the Startup Menu, you'll need a Windows

> > >> Emergency Boot Disk (aka Startup Floppy Disk.) If you don't have the

> > >> Startup

> > >> floppy disk, go to another computer and download a disk creator from

> > >> http://bootdisk.com/bootdisk.htm. Choose the one that says Windows 98SE

> > >> OEM

> > >> (I don't think we need the one with no RAM drive.) It's an EXE file that

> > >> you

> > >> run to create the bootable floppy disk.

> > >>

> > >> Once you have either gotten to the Startup Menu where you can choose

> > >> Command

> > >> Prompt Only, or have obtained a Startup Disk, then let's see, first, what

> > >> you have already on your system. Run the following two commands. If

> > >> you're

> > >> doing this from the floppy boot, then you need to first change to C:\ by

> > >> typing in C: (C + Colon) then <Enter>:

> > >>

> > >> dir /s explorer.*

> > >> dir /s /ah explorer.*

> > >>

> > >> Each command will take some time to complete. You'll immediately get a

> > >> two-line description of the Volume. and then as the results are found

> > >> they

> > >> will be listed. But you want to watch the blinking cursor. When it is

> > >> finished searching out the files, you will get a "Total Files Listed"

> > >> report

> > >> and then the cursor will once again be following C:\>. Report back here

> > >> with

> > >> the specifics of the file(s) found. For instance, this is what I get with

> > >> the first command:

> > >>

> > >> Volume in drive C is WIN98SE (which is the name of my C:\ partition.)

> > >> Volume Serial Number is D431-0200

> > >>

> > >> (here's where the file is found and listed)

> > >> Directory of C:\WINDOWS

> > >>

> > >> EXPLORER.EXE 180,224 04-23-99 10:22p

> > >> EXPLORER.SCF 80 04-23-99 10:22p

> > >> 2 file(s) 180,304 bytes

> > >>

> > >> (final report)

> > >> Total files listed:

> > >> 2 file(s) 180,304 bytes

> > >> 0 dir(s) 10,544.17 MB free

> > >> C:\>

> > >>

> > >> I don't care about the first part (Volume), nor the final report. I just

> > >> want everything in between (the stuff between my parenthetical notes.)

> > >> And

> > >> you don't have to make it look like I did (the way it looks on the

> > >> screen),

> > >> just keep the lines separate. The second command is simply to see if

> > >> there

> > >> are any Hidden copies.

> > >>

> > >> I also want you do the following commands:

> > >>

> > >> md c:\regback

> > >> copy c:\windows\sysbckup\rb*.cab c:\regback

> > >> cd regback

> > >> dir

> > >>

> > >> Give me all the data presented for the RB files. Don't need the other

> > >> info.

> > >>

> > >> --

> > >> Gary S. Terhune

> > >> MS-MVP Shell/User

> > >> http://grystmill.com

> > >>

> > >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> > >> news:826E95C8-2A23-48B7-9793-D5DE036D2850@microsoft.com...

> > >> > Sorry, selecting the winkey doesn't work. If you wish to use command

> > >> > prompts, I've done it before, a little rusty but I will follow your

> > >> > instructions. My CPU is about 4 or 5 years old.

> > >> > "Gary S. Terhune" wrote:

> > >> >

> > >> >> Only a Windows 98 CD will do, and it has to be the right version,

> > >> >> Original

> > >> >> or Second Edition. An XP disk is worthless for your needs, don't

> > >> >> bother

> > >> >> with

> > >> >> it. But if getting a Win98 disc of the proper version is not possible

> > >> >> for

> > >> >> you, then there are still other ways to accomplish the fix, whatever

> > >> >> it

> > >> >> turns out to be. At the moment the goal is to inspect the system to

> > >> >> see

> > >> >> if

> > >> >> there's anything to indicate any maliciousness at play here, which is

> > >> >> one

> > >> >> of

> > >> >> the distinct possibilities, or if it's just a messed up file or what.

> > >> >> We

> > >> >> need to inspect the file system to do that. We don't even know yet

> > >> >> what

> > >> >> is

> > >> >> wrong, and until we do it's foolish to do more than speculate on

> > >> >> possible

> > >> >> courses of action.

> > >> >>

> > >> >> Right now, I need to know if it's possible to do ANYTHING in Windows,

> > >> >> which

> > >> >> brings me to my previous question. Does WinKey-R bring up a Run box,

> > >> >> or

> > >> >> is

> > >> >> your system old enough (and well-cared for enough) that your keyboard

> > >> >> doesn't have that WinKey? Because if we can't do what we need to do in

> > >> >> Windows, then it will have to be all Command Prompt stuff, which is

> > >> >> more

> > >> >> complicated and scary, unless you're experienced in command-line

> > >> >> procedures,

> > >> >> in which case we could just skip straight to that. It's just a LOT

> > >> >> more

> > >> >> time

> > >> >> consuming and will require a lot more back & forth discussion.

> > >> >>

> > >> >> --

> > >> >> Gary S. Terhune

> > >> >> MS-MVP Shell/User

> > >> >> http://grystmill.com

> > >> >>

> > >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> > >> >> news:4404CAD3-6FBA-460E-98EC-BC7100AA1381@microsoft.com...

> > >> >> >I can't locate my Win98 upgrade disk, but I do have Windows XP

> > >> >> >professional

> > >> >> > installation cd. I'll try and borrow one if needed.

> > >> >> > --

> > >> >> > Mary

> > >> >> >

> > >> >> > "Gary S. Terhune" wrote:

> > >> >> >

> > >> >> >> As Buffalo said, it's a key that is usually found between the Ctrl

> > >> >> >> and

> > >> >> >> Alt

> > >> >> >> key, sometimes labeled 'Start", usually just has the "flying

> > >> >> >> windows"

> > >> >> >> logo.

> > >> >> >>

> > >> >> >> Please, while I'll be in and out, today, take this one step at a

> > >> >> >> time

> > >> >> >> with

> > >> >> >> me. I'm not coming up with wild guesses, I'm simply trying to find

> > >> >> >> out

> > >> >> >> what's working and what isn't. If we run out of tricks while in

> > >> >> >> Windows

> > >> >> >> (or

> > >> >> >> Windows Safe Mode) then we have to use Command Prompt Only (DOS)

> > >> >> >> mode

> > >> >> >> to

> > >> >> >> analyze and repair, and that can be trickier and more tedious.

> > >> >> >>

> > >> >> >> While I'm here, what do you have in the way of Windows 98

> > >> >> >> installation

> > >> >> >> media? A standard Microsoft Windows 98 CD, or is it a "Restore" CD

> > >> >> >> or

> > >> >> >> what?

> > >> >> >>

> > >> >> >> --

> > >> >> >> Gary S. Terhune

> > >> >> >> MS-MVP Shell/User

> > >> >> >> http://grystmill.com

> > >> >> >>

> > >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> > >> >> >> news:9B72F85C-0CE1-43C6-8CB0-7D0D7F3FA402@microsoft.com...

> > >> >> >> > Hi Gary,

> > >> >> >> >

> > >> >> >> > Could you explain how to perform a WinKey-R?

> > >> >> >> > --

> > >> >> >> > Mary

> > >> >> >> >

> > >> >> >> > "Gary S. Terhune" wrote:

> > >> >> >> >

> > >> >> >> >> Can you use the WinKey? Specifically, WinKey-R.

> > >> >> >> >>

> > >> >> >> >> --

> > >> >> >> >> Gary S. Terhune

> > >> >> >> >> MS-MVP Shell/User

> > >> >> >> >> http://grystmill.com

> > >> >> >> >>

> > >> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

> > >> >> >> >> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...

> > >> >> >> >> > In the normal startup, no icons or taskbar appear. I tried F3

> > >> >> >> >> > and

> > >> >> >> >> > there

> > >> >> >> >> > was

> > >> >> >> >> > no response. The screen is blank, only the background of

> > >> >> >> >> > clouds

> > >> >> >> >> > appear.

> > >> >> >> >> > --

> > >> >> >> >> > Mary

August 22, 2008

Re: Explorer caused an invalid page fault...

That's IE6 SP1

--

Gary S. Terhune

MS-MVP Shell/User

"Mary" <Mary@discussions.microsoft.com> wrote in message

news:D28E0516-BE5E-4DEA-B982-0717A373D829@microsoft.com...

>I performed-dir//s/v iexplore.exe [the system returned this response]

> directory of c:\PROGRA~1\ INTERN~1

> Filename Size Allocated Modified Accessed

> Attrib

> IEXPLORE EXE 91,136 98,304 08-29-02 12:00a 07-30-08 A

> 1 file(s) 91,136 bytes

> 0 dir(s) 98,304 bytes allocated

>

> Total files lised

> 1 files(s) 91,136 bytes

> 0 dir(s) 98,304 bytes allocated

> 15,509,38 MB free

> 21,992,30 MB total disk space, 29% in use

>

> --

> Mary

>

> "Mary" wrote:

>

>> To answer your following questions:

>> Performed all Windows updates- yes

>> Which version of IE- 6

>> Found installation disk?-yes but I can't locate the product #

>> And I promise to run scan disk & defrag on a regular bases.

>>

>> Test Performed:

>> d:\dir/s win98*.cab

>> I located the cab files in the "D" directory there are 55 cab files.

>> [let

>> me know if you want more details on the cab files]

>> dir/s ie6setup.exe [system response]

>> directory of c:\ progra~1\ intern~1

>> IE6SETUP EXE 490,608 08-17-03 6:59p

>> 1 file 490,608 bytes

>> Directory of c:\windows\window~1

>>

>> Could you give me the command to seach further, sinch IE6 is not found in

>> the Windows update setup file? I'm not sure which folder I should seach

>> in.

>> --

>> Mary

>>

>> "Gary S. Terhune" wrote:

>>

>> > OK. Looks good, except it would appear that you seldom restart your

>> > computer, judging by the dates of the Registry Backups (RB*.CAB files.)

>> > They're useless. You need to add a scheduled task for SCANREGW when we

>> > get

>> > you fixed up.

>> >

>> > Was your system fully up to date at Windows Updates? In particular, is

>> > IE

>> > version 6.1 and up to date? If you know? Also, did you come up with a

>> > Windows 98 installation CD? If not, go back to the Command Prompt and

>> > do:

>> >

>> > dir /s win98*.cab

>> >

>> > If several dozen show up, those are your Windows 98 installation files.

>> > Note

>> > the directory.

>> >

>> > But at this moment, the installation files for your current version of

>> > IE

>> > are what you need. So, run this command to see if they're there:

>> >

>> > dir /s ie6setup.exe

>> >

>> > With any luck, that will show up in a folder called "Windows Update

>> > Setup

>> > Files". If nothing shows up, skip down to the next section that starts,

>> > "If

>> > you didn't find ie6setup.exe." If the file shows up but not in that

>> > folder,

>> > then please run:

>> >

>> > cd "full path to folder where ie6setup.exe showed up" (quotation marks

>> > are

>> > required.)

>> >

>> > Example:

>> > cd "c:\windows\folder where file showed up"

>> >

>> > Don't bother to list all the files, but there should be several CAB

>> > files

>> >

>> > If you didn't find ie6setup.exe, do the following:

>> >

>> > dir /s /v iexplore.exe

>> >

>> > Report all the data presented. I have to flatten this Win98 system and

>> > install a new one. Was playing around with too much garbage and managed

>> > to

>> > hose it. (Actually, I was trying to upgrade it to Windows 2000, but

>> > something about the hardware made that unworkable.) Anyway, I don't wan

>> > to

>> > give any further instruction until I get that done, which should be

>> > later

>> > tonight or by tomorrow evening (I'm out all day tomorrow, I think. Not

>> > sure

>> > yet.)

>> >

>> > --

>> > Gary S. Terhune

>> > MS-MVP Shell/User

>> > http://grystmill.com

>> >

>> > "Mary" <Mary@discussions.microsoft.com> wrote in message

>> > news:B1019D91-59D1-4DED-BBD9-21F51983CB37@microsoft.com...

>> > > Here is the report from the command prompts:

>> > > Explorer.exe= 180,224 04-23-99 10:22P

>> > > Explorer.scf= 80 04-23-99 10:22P

>> > > 2 files(s) 180,304 bytes

>> > >

>> > > RB Files:

>> > > <DIR> 01-18-00 7:05a

>> > > RB BAD CAB 3,048,624 05-31-05 10:42p

>> > > RB 004 CAB 3,444,463 06-18-08 10:42a

>> > > RB 002 CAB 3,441,914 06-22-08 3:41a

>> > > RB 005 CAB 3,443,209 06-21-08 7:34a

>> > > RB 001 CAB 3,442,594 07-01-08 2:01a

>> > > RB 003 CAB 3,446,935 07-26-08 1:38a

>> > > 6 files(s) 20,267,739 bytes

>> > > 2 dir(s) 15,509.38 mb free

>> > >

>> > > I hope this is exactly what you need.

>> > >

>> > > Thank you,

>> > > Mary

>> > >

>> > > "Gary S. Terhune" wrote:

>> > >

>> > >> OK. First, you know how to get to the Command Prompt Only prompt

>> > >> using

>> > >> the

>> > >> Ctrl or F8 keys? Use either one, not both, and simply tap it about

>> > >> once

>> > >> per

>> > >> second as the system boots up until a Startup Menu appears. If you

>> > >> can do

>> > >> that, great. If you can't access the Startup Menu, you'll need a

>> > >> Windows

>> > >> Emergency Boot Disk (aka Startup Floppy Disk.) If you don't have the

>> > >> Startup

>> > >> floppy disk, go to another computer and download a disk creator from

>> > >> http://bootdisk.com/bootdisk.htm. Choose the one that says Windows

>> > >> 98SE

>> > >> OEM

>> > >> (I don't think we need the one with no RAM drive.) It's an EXE file

>> > >> that

>> > >> you

>> > >> run to create the bootable floppy disk.

>> > >>

>> > >> Once you have either gotten to the Startup Menu where you can choose

>> > >> Command

>> > >> Prompt Only, or have obtained a Startup Disk, then let's see, first,

>> > >> what

>> > >> you have already on your system. Run the following two commands. If

>> > >> you're

>> > >> doing this from the floppy boot, then you need to first change to

>> > >> C:\ by

>> > >> typing in C: (C + Colon) then <Enter>:

>> > >>

>> > >> dir /s explorer.*

>> > >> dir /s /ah explorer.*

>> > >>

>> > >> Each command will take some time to complete. You'll immediately get

>> > >> a

>> > >> two-line description of the Volume. and then as the results are

>> > >> found

>> > >> they

>> > >> will be listed. But you want to watch the blinking cursor. When it

>> > >> is

>> > >> finished searching out the files, you will get a "Total Files

>> > >> Listed"

>> > >> report

>> > >> and then the cursor will once again be following C:\>. Report back

>> > >> here

>> > >> with

>> > >> the specifics of the file(s) found. For instance, this is what I get

>> > >> with

>> > >> the first command:

>> > >>

>> > >> Volume in drive C is WIN98SE (which is the name of my C:\

>> > >> partition.)

>> > >> Volume Serial Number is D431-0200

>> > >>

>> > >> (here's where the file is found and listed)

>> > >> Directory of C:\WINDOWS

>> > >>

>> > >> EXPLORER.EXE 180,224 04-23-99 10:22p

>> > >> EXPLORER.SCF 80 04-23-99 10:22p

>> > >> 2 file(s) 180,304 bytes

>> > >>

>> > >> (final report)

>> > >> Total files listed:

>> > >> 2 file(s) 180,304 bytes

>> > >> 0 dir(s) 10,544.17 MB free

>> > >> C:\>

>> > >>

>> > >> I don't care about the first part (Volume), nor the final report. I

>> > >> just

>> > >> want everything in between (the stuff between my parenthetical

>> > >> notes.)

>> > >> And

>> > >> you don't have to make it look like I did (the way it looks on the

>> > >> screen),

>> > >> just keep the lines separate. The second command is simply to see if

>> > >> there

>> > >> are any Hidden copies.

>> > >>

>> > >> I also want you do the following commands:

>> > >>

>> > >> md c:\regback

>> > >> copy c:\windows\sysbckup\rb*.cab c:\regback

>> > >> cd regback

>> > >> dir

>> > >>

>> > >> Give me all the data presented for the RB files. Don't need the

>> > >> other

>> > >> info.

>> > >>

>> > >> --

>> > >> Gary S. Terhune

>> > >> MS-MVP Shell/User

>> > >> http://grystmill.com

>> > >>

>> > >> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> > >> news:826E95C8-2A23-48B7-9793-D5DE036D2850@microsoft.com...

>> > >> > Sorry, selecting the winkey doesn't work. If you wish to use

>> > >> > command

>> > >> > prompts, I've done it before, a little rusty but I will follow

>> > >> > your

>> > >> > instructions. My CPU is about 4 or 5 years old.

>> > >> > "Gary S. Terhune" wrote:

>> > >> >

>> > >> >> Only a Windows 98 CD will do, and it has to be the right version,

>> > >> >> Original

>> > >> >> or Second Edition. An XP disk is worthless for your needs, don't

>> > >> >> bother

>> > >> >> with

>> > >> >> it. But if getting a Win98 disc of the proper version is not

>> > >> >> possible

>> > >> >> for

>> > >> >> you, then there are still other ways to accomplish the fix,

>> > >> >> whatever

>> > >> >> it

>> > >> >> turns out to be. At the moment the goal is to inspect the system

>> > >> >> to

>> > >> >> see

>> > >> >> if

>> > >> >> there's anything to indicate any maliciousness at play here,

>> > >> >> which is

>> > >> >> one

>> > >> >> of

>> > >> >> the distinct possibilities, or if it's just a messed up file or

>> > >> >> what.

>> > >> >> We

>> > >> >> need to inspect the file system to do that. We don't even know

>> > >> >> yet

>> > >> >> what

>> > >> >> is

>> > >> >> wrong, and until we do it's foolish to do more than speculate on

>> > >> >> possible

>> > >> >> courses of action.

>> > >> >>

>> > >> >> Right now, I need to know if it's possible to do ANYTHING in

>> > >> >> Windows,

>> > >> >> which

>> > >> >> brings me to my previous question. Does WinKey-R bring up a Run

>> > >> >> box,

>> > >> >> or

>> > >> >> is

>> > >> >> your system old enough (and well-cared for enough) that your

>> > >> >> keyboard

>> > >> >> doesn't have that WinKey? Because if we can't do what we need to

>> > >> >> do in

>> > >> >> Windows, then it will have to be all Command Prompt stuff, which

>> > >> >> is

>> > >> >> more

>> > >> >> complicated and scary, unless you're experienced in command-line

>> > >> >> procedures,

>> > >> >> in which case we could just skip straight to that. It's just a

>> > >> >> LOT

>> > >> >> more

>> > >> >> time

>> > >> >> consuming and will require a lot more back & forth discussion.

>> > >> >>

>> > >> >> --

>> > >> >> Gary S. Terhune

>> > >> >> MS-MVP Shell/User

>> > >> >> http://grystmill.com

>> > >> >>

>> > >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> > >> >> news:4404CAD3-6FBA-460E-98EC-BC7100AA1381@microsoft.com...

>> > >> >> >I can't locate my Win98 upgrade disk, but I do have Windows XP

>> > >> >> >professional

>> > >> >> > installation cd. I'll try and borrow one if needed.

>> > >> >> > --

>> > >> >> > Mary

>> > >> >> >

>> > >> >> > "Gary S. Terhune" wrote:

>> > >> >> >

>> > >> >> >> As Buffalo said, it's a key that is usually found between the

>> > >> >> >> Ctrl

>> > >> >> >> and

>> > >> >> >> Alt

>> > >> >> >> key, sometimes labeled 'Start", usually just has the "flying

>> > >> >> >> windows"

>> > >> >> >> logo.

>> > >> >> >>

>> > >> >> >> Please, while I'll be in and out, today, take this one step at

>> > >> >> >> a

>> > >> >> >> time

>> > >> >> >> with

>> > >> >> >> me. I'm not coming up with wild guesses, I'm simply trying to

>> > >> >> >> find

>> > >> >> >> out

>> > >> >> >> what's working and what isn't. If we run out of tricks while

>> > >> >> >> in

>> > >> >> >> Windows

>> > >> >> >> (or

>> > >> >> >> Windows Safe Mode) then we have to use Command Prompt Only

>> > >> >> >> (DOS)

>> > >> >> >> mode

>> > >> >> >> to

>> > >> >> >> analyze and repair, and that can be trickier and more tedious.

>> > >> >> >>

>> > >> >> >> While I'm here, what do you have in the way of Windows 98

>> > >> >> >> installation

>> > >> >> >> media? A standard Microsoft Windows 98 CD, or is it a

>> > >> >> >> "Restore" CD

>> > >> >> >> or

>> > >> >> >> what?

>> > >> >> >>

>> > >> >> >> --

>> > >> >> >> Gary S. Terhune

>> > >> >> >> MS-MVP Shell/User

>> > >> >> >> http://grystmill.com

>> > >> >> >>

>> > >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> > >> >> >> news:9B72F85C-0CE1-43C6-8CB0-7D0D7F3FA402@microsoft.com...

>> > >> >> >> > Hi Gary,

>> > >> >> >> >

>> > >> >> >> > Could you explain how to perform a WinKey-R?

>> > >> >> >> > --

>> > >> >> >> > Mary

>> > >> >> >> >

>> > >> >> >> > "Gary S. Terhune" wrote:

>> > >> >> >> >

>> > >> >> >> >> Can you use the WinKey? Specifically, WinKey-R.

>> > >> >> >> >>

>> > >> >> >> >> --

>> > >> >> >> >> Gary S. Terhune

>> > >> >> >> >> MS-MVP Shell/User

>> > >> >> >> >> http://grystmill.com

>> > >> >> >> >>

>> > >> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> > >> >> >> >> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...

>> > >> >> >> >> > In the normal startup, no icons or taskbar appear. I

>> > >> >> >> >> > tried F3

>> > >> >> >> >> > and

>> > >> >> >> >> > there

>> > >> >> >> >> > was

>> > >> >> >> >> > no response. The screen is blank, only the background of

>> > >> >> >> >> > clouds

>> > >> >> >> >> > appear.

>> > >> >> >> >> > --

>> > >> >> >> >> > Mary

August 22, 2008

Re: Explorer caused an invalid page fault...

"Mary" <Mary@discussions.microsoft.com> wrote in message

news:2962D841-AF54-4374-BE57-B7B7A5D28782@microsoft.com...

> To answer your following questions:

> Performed all Windows updates- yes

Good!

> Which version of IE- 6

If' you've performed all Updates, it's "6.1"

> Found installation disk?-yes but I can't locate the product #

Remind me to sho wyou how to retrieve that from the Registry.

> And I promise to run scan disk & defrag on a regular bases.

Scandisk is not a bad idea, regular defragging is definitely a good idea,

but neither is the issue here, I'm nearly certain. You have a situation

where one or more files got corrupted, and believe it of not, it isn't

Explorer.

>

> Test Performed:

> d:\dir/s win98*.cab

> I located the cab files in the "D" directory there are 55 cab files. [let

> me know if you want more details on the cab files]

This is your Installation CD in the CD drive (D:\), right? I want to know if

they exist on the C:\ drive, so if you haven't run that yet, please do so.

If they are not found, please, while you are waiting for me to finish

testing, open the command prompt (or use the floppy) and run

md win98

cd d:

cd win98

copy *.* c:\win98

That will put the files on your C:\ drive and make life much easier.

> dir/s ie6setup.exe [system response]

> directory of c:\ progra~1\ intern~1

> IE6SETUP EXE 490,608 08-17-03 6:59p

> 1 file 490,608 bytes

> Directory of c:\windows\window~1

> Could you give me the command to seach further, sinch IE6 is not found in

> the Windows update setup file? I'm not sure which folder I should seach

> in.

If I read you correctly, there *is* a folder called C:\Windows\Windows

Update Setup Files, aka C:\Windows\Window~1? But there is no ie6setup.exe in

the folder? Run the following:

dir ie*.exe

Anything?

--

Gary S. Terhune

MS-MVP Shell/User

> "Gary S. Terhune" wrote:

>

>> OK. Looks good, except it would appear that you seldom restart your

>> computer, judging by the dates of the Registry Backups (RB*.CAB files.)

>> They're useless. You need to add a scheduled task for SCANREGW when we

>> get

>> you fixed up.

>>

>> Was your system fully up to date at Windows Updates? In particular, is IE

>> version 6.1 and up to date? If you know? Also, did you come up with a

>> Windows 98 installation CD? If not, go back to the Command Prompt and do:

>>

>> dir /s win98*.cab

>>

>> If several dozen show up, those are your Windows 98 installation files.

>> Note

>> the directory.

>>

>> But at this moment, the installation files for your current version of IE

>> are what you need. So, run this command to see if they're there:

>>

>> dir /s ie6setup.exe

>>

>> With any luck, that will show up in a folder called "Windows Update Setup

>> Files". If nothing shows up, skip down to the next section that starts,

>> "If

>> you didn't find ie6setup.exe." If the file shows up but not in that

>> folder,

>> then please run:

>>

>> cd "full path to folder where ie6setup.exe showed up" (quotation marks

>> are

>> required.)

>>

>> Example:

>> cd "c:\windows\folder where file showed up"

>>

>> Don't bother to list all the files, but there should be several CAB files

>>

>> If you didn't find ie6setup.exe, do the following:

>>

>> dir /s /v iexplore.exe

>>

>> Report all the data presented. I have to flatten this Win98 system and

>> install a new one. Was playing around with too much garbage and managed

>> to

>> hose it. (Actually, I was trying to upgrade it to Windows 2000, but

>> something about the hardware made that unworkable.) Anyway, I don't wan

>> to

>> give any further instruction until I get that done, which should be later

>> tonight or by tomorrow evening (I'm out all day tomorrow, I think. Not

>> sure

>> yet.)

>>

>> --

>> Gary S. Terhune

>> MS-MVP Shell/User

>>

>> "Mary" <Mary@discussions.microsoft.com> wrote in message

>> news:B1019D91-59D1-4DED-BBD9-21F51983CB37@microsoft.com...

>> > Here is the report from the command prompts:

>> > Explorer.exe= 180,224 04-23-99 10:22P

>> > Explorer.scf= 80 04-23-99 10:22P

>> > 2 files(s) 180,304 bytes

>> >

>> > RB Files:

>> > <DIR> 01-18-00 7:05a

>> > RB BAD CAB 3,048,624 05-31-05 10:42p

>> > RB 004 CAB 3,444,463 06-18-08 10:42a

>> > RB 002 CAB 3,441,914 06-22-08 3:41a

>> > RB 005 CAB 3,443,209 06-21-08 7:34a

>> > RB 001 CAB 3,442,594 07-01-08 2:01a

>> > RB 003 CAB 3,446,935 07-26-08 1:38a

>> > 6 files(s) 20,267,739 bytes

>> > 2 dir(s) 15,509.38 mb free

>> >

>> > I hope this is exactly what you need.

>> >

>> > Thank you,

>> > Mary

>> >

>> > "Gary S. Terhune" wrote:

>> >

>> >> OK. First, you know how to get to the Command Prompt Only prompt using

>> >> the

>> >> Ctrl or F8 keys? Use either one, not both, and simply tap it about

>> >> once

>> >> per

>> >> second as the system boots up until a Startup Menu appears. If you can

>> >> do

>> >> that, great. If you can't access the Startup Menu, you'll need a

>> >> Windows

>> >> Emergency Boot Disk (aka Startup Floppy Disk.) If you don't have the

>> >> Startup

>> >> floppy disk, go to another computer and download a disk creator from

>> >> http://bootdisk.com/bootdisk.htm. Choose the one that says Windows

>> >> 98SE

>> >> OEM

>> >> (I don't think we need the one with no RAM drive.) It's an EXE file

>> >> that

>> >> you

>> >> run to create the bootable floppy disk.

>> >>

>> >> Once you have either gotten to the Startup Menu where you can choose

>> >> Command

>> >> Prompt Only, or have obtained a Startup Disk, then let's see, first,

>> >> what

>> >> you have already on your system. Run the following two commands. If

>> >> you're

>> >> doing this from the floppy boot, then you need to first change to C:\

>> >> by

>> >> typing in C: (C + Colon) then <Enter>:

>> >>

>> >> dir /s explorer.*

>> >> dir /s /ah explorer.*

>> >>

>> >> Each command will take some time to complete. You'll immediately get a

>> >> two-line description of the Volume. and then as the results are found

>> >> they

>> >> will be listed. But you want to watch the blinking cursor. When it is

>> >> finished searching out the files, you will get a "Total Files Listed"

>> >> report

>> >> and then the cursor will once again be following C:\>. Report back

>> >> here

>> >> with

>> >> the specifics of the file(s) found. For instance, this is what I get

>> >> with

>> >> the first command:

>> >>

>> >> Volume in drive C is WIN98SE (which is the name of my C:\ partition.)

>> >> Volume Serial Number is D431-0200

>> >>

>> >> (here's where the file is found and listed)

>> >> Directory of C:\WINDOWS

>> >>

>> >> EXPLORER.EXE 180,224 04-23-99 10:22p

>> >> EXPLORER.SCF 80 04-23-99 10:22p

>> >> 2 file(s) 180,304 bytes

>> >>

>> >> (final report)

>> >> Total files listed:

>> >> 2 file(s) 180,304 bytes

>> >> 0 dir(s) 10,544.17 MB free

>> >> C:\>

>> >>

>> >> I don't care about the first part (Volume), nor the final report. I

>> >> just

>> >> want everything in between (the stuff between my parenthetical notes.)

>> >> And

>> >> you don't have to make it look like I did (the way it looks on the

>> >> screen),

>> >> just keep the lines separate. The second command is simply to see if

>> >> there

>> >> are any Hidden copies.

>> >>

>> >> I also want you do the following commands:

>> >>

>> >> md c:\regback

>> >> copy c:\windows\sysbckup\rb*.cab c:\regback

>> >> cd regback

>> >> dir

>> >>

>> >> Give me all the data presented for the RB files. Don't need the other

>> >> info.

>> >>

>> >> --

>> >> Gary S. Terhune

>> >> MS-MVP Shell/User