Guest kim Posted August 10, 2008 Posted August 10, 2008 RE: Restoring registry problem "Bill in Co." <not_really_here@earthlink.net> wrote in message news:%23sR89YB8IHA.5596@TK2MSFTNGP02.phx.gbl... > Pegasus (MVP) wrote: >> "kim" <faked@ntlworld.com> wrote in message >> news:uX5lcDA8IHA.4108@TK2MSFTNGP04.phx.gbl... >>> >>> "Pegasus (MVP)" <I.can@fly.com.oz> wrote in message >>> news:uaZTdy%237IHA.5164@TK2MSFTNGP02.phx.gbl... >>>> >>>> "kim" <faked@ntlworld.com> wrote in message >>>> news:uL9ywn%237IHA.2336@TK2MSFTNGP03.phx.gbl... >>>>> The pc is running windows xp sp2 >>>>> Windows stopped seeing D: but is seen in the BIOS. >>>>> so I tried this fix http://support.microsoft.com/kb/314060/EN-US/ >>>>> I had to manualy delete these registy entrys >>>>> Step 1: Start Registry Editor >>>>> Click Start, click Run, type regedit, and then click OK. Registry >>>>> Editor >>>>> starts. >>>>> Step 2: Delete the UpperFilters registry entry >>>>> 1. In Registry Editor, expand My Computer, and then expand >>>>> HKEY_LOCAL_MACHINE. >>>>> 2. Expand SYSTEM, and then expand CurrentControlSet. >>>>> 3. Expand Control, and then expand Class. >>>>> 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}. >>>>> 5. In the right pane (topic area), click UpperFilters. >>>>> >>>>> Note An UpperFilters.bak registry entry may also appear. To >>>>> delete >>>>> the UpperFilters registry entry, you must click UpperFilters and not >>>>> UpperFilters.bak. >>>>> 6. On the Edit menu, click Delete. >>>>> 7. When you receive the following message, click Yes to confirm >>>>> the >>>>> deletion of the UpperFilters registry entry: >>>>> Are you sure you want to delete this value? >>>>> The UpperFilters registry entry is removed from the >>>>> {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey. >>>>> >>>>> Note Do not exit Registry Editor. You must have this program for the >>>>> next step. >>>>> Step 3: Delete the LowerFilters registry entry >>>>> 1. In Registry Editor, expand My Computer, and then expand >>>>> HKEY_LOCAL_MACHINE. >>>>> 2. Expand SYSTEM, and then expand CurrentControlSet. >>>>> 3. Expand Control, and then expand Class. >>>>> 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}. >>>>> 5. In the right pane (topic area), click LowerFilters. >>>>> >>>>> Note An LowerFilters.bak registry entry may also appear. To >>>>> delete >>>>> the LowerFilters registry entry, you must click LowerFilters and not >>>>> LowerFilters.bak. >>>>> 6. On the Edit menu, click Delete. >>>>> 7. When you receive the following message, click Yes to confirm >>>>> the >>>>> deletion of the LowerFilters registry entry: >>>>> Are you sure you want to delete this value? >>>>> The LowerFilters registry entry is removed from the >>>>> {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey. >>>>> 8. Exit Registry Editor. >>>>> >>>>> At step 4 under class there are about 10 instances of >>>>> {4D36E965-E325-11CE-BFC1-08002BE10318}. >>>>> About 3 of them had upperfilters entrys in the right hand pane which I >>>>> deleted and 1 had a LowerFilters entry which I deleted. >>>>> >>>>> Now on rebooting the machine windows loads normaly to the desktop but >>>>> the mouse wont work, the pointer is stuck in the center of the screen. >>>>> I backed up the registry to the desktop before doing all this but >>>>> can`t >>>>> restore the backup because of the mouse not working. >>>>> I don`t know how to use the key board to control the mouse pointer, i >>>>> tried the arrow + Ctrl +Shift+Alt key combinations but no luck. >>>> >>>> - What is drive D:? A CD/DVD drive? >>> >>> Yes >>> >>>> - What happens when you boot into Safe Mode? >>> >>> Same thing >>> >>>> - Have you tried a different mouse? >>> >>> Yes no difrence >>> >>>> - How exactly did you "back up the registry to the desktop"? >>> >>> I was in the registry then File>Export then pointed to the desktop >>> >>>> - Have you tried System Restore? Here is how you can invoke it without >>>> a mouse: >>>> * Press Ctrl+Shift+Esc to launch the Task Manager. >>>> * Press Alt+F then tap N for "New Task". >>>> * Type this line: %SystemRoot%\System32\restore\rstrui.exe >>> >>> It`s my friends computer. So i`ll give that ago tomorow and let you >>> know. >>> Thank you >>> Kim >> >> Sorry, exporting the registry in the way you did does not create >> a restorable registry backup. > > And I believe that approach (of simply importing it back) simply *merges* > it with what is already there, which is a wholly incomplete approach to > restoring the registry. > >> You need to use a proper backup program or else rely on System Restore. > > She can probably use System Restore to get out of this mess. Sorry for the delay in getting back. In the end I had to reinstall windows as we couldn`t get to system restore using the key board either. When I deleted the 3 upperfillter entries they must have dissabled the keyboard and mouse, but her D: came back. I hindsight I think I should have only deleted 1 upperfillter entry at a time and tested. Anyway I saved all her stuf by slaving her HDD to my machine so It turned out ok in the end. Thanks for your help Kim
Guest Bill in Co. Posted August 10, 2008 Posted August 10, 2008 Re: Restoring registry problem Re: Restoring registry problem kim wrote: > "Bill in Co." <not_really_here@earthlink.net> wrote in message > news:%23sR89YB8IHA.5596@TK2MSFTNGP02.phx.gbl... >> Pegasus (MVP) wrote: >>> "kim" <faked@ntlworld.com> wrote in message >>> news:uX5lcDA8IHA.4108@TK2MSFTNGP04.phx.gbl... >>>> >>>> "Pegasus (MVP)" <I.can@fly.com.oz> wrote in message >>>> news:uaZTdy%237IHA.5164@TK2MSFTNGP02.phx.gbl... >>>>> >>>>> "kim" <faked@ntlworld.com> wrote in message >>>>> news:uL9ywn%237IHA.2336@TK2MSFTNGP03.phx.gbl... >>>>>> The pc is running windows xp sp2 >>>>>> Windows stopped seeing D: but is seen in the BIOS. >>>>>> so I tried this fix http://support.microsoft.com/kb/314060/EN-US/ >>>>>> I had to manualy delete these registy entrys >>>>>> Step 1: Start Registry Editor >>>>>> Click Start, click Run, type regedit, and then click OK. Registry >>>>>> Editor >>>>>> starts. >>>>>> Step 2: Delete the UpperFilters registry entry >>>>>> 1. In Registry Editor, expand My Computer, and then expand >>>>>> HKEY_LOCAL_MACHINE. >>>>>> 2. Expand SYSTEM, and then expand CurrentControlSet. >>>>>> 3. Expand Control, and then expand Class. >>>>>> 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}. >>>>>> 5. In the right pane (topic area), click UpperFilters. >>>>>> >>>>>> Note An UpperFilters.bak registry entry may also appear. To >>>>>> delete >>>>>> the UpperFilters registry entry, you must click UpperFilters and not >>>>>> UpperFilters.bak. >>>>>> 6. On the Edit menu, click Delete. >>>>>> 7. When you receive the following message, click Yes to confirm >>>>>> the >>>>>> deletion of the UpperFilters registry entry: >>>>>> Are you sure you want to delete this value? >>>>>> The UpperFilters registry entry is removed from the >>>>>> {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey. >>>>>> >>>>>> Note Do not exit Registry Editor. You must have this program for the >>>>>> next step. >>>>>> Step 3: Delete the LowerFilters registry entry >>>>>> 1. In Registry Editor, expand My Computer, and then expand >>>>>> HKEY_LOCAL_MACHINE. >>>>>> 2. Expand SYSTEM, and then expand CurrentControlSet. >>>>>> 3. Expand Control, and then expand Class. >>>>>> 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}. >>>>>> 5. In the right pane (topic area), click LowerFilters. >>>>>> >>>>>> Note An LowerFilters.bak registry entry may also appear. To >>>>>> delete >>>>>> the LowerFilters registry entry, you must click LowerFilters and not >>>>>> LowerFilters.bak. >>>>>> 6. On the Edit menu, click Delete. >>>>>> 7. When you receive the following message, click Yes to confirm >>>>>> the >>>>>> deletion of the LowerFilters registry entry: >>>>>> Are you sure you want to delete this value? >>>>>> The LowerFilters registry entry is removed from the >>>>>> {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey. >>>>>> 8. Exit Registry Editor. >>>>>> >>>>>> At step 4 under class there are about 10 instances of >>>>>> {4D36E965-E325-11CE-BFC1-08002BE10318}. >>>>>> About 3 of them had upperfilters entrys in the right hand pane which >>>>>> I >>>>>> deleted and 1 had a LowerFilters entry which I deleted. >>>>>> >>>>>> Now on rebooting the machine windows loads normaly to the desktop but >>>>>> the mouse wont work, the pointer is stuck in the center of the >>>>>> screen. >>>>>> I backed up the registry to the desktop before doing all this but >>>>>> can`t >>>>>> restore the backup because of the mouse not working. >>>>>> I don`t know how to use the key board to control the mouse pointer, i >>>>>> tried the arrow + Ctrl +Shift+Alt key combinations but no luck. >>>>> >>>>> - What is drive D:? A CD/DVD drive? >>>> >>>> Yes >>>> >>>>> - What happens when you boot into Safe Mode? >>>> >>>> Same thing >>>> >>>>> - Have you tried a different mouse? >>>> >>>> Yes no difrence >>>> >>>>> - How exactly did you "back up the registry to the desktop"? >>>> >>>> I was in the registry then File>Export then pointed to the desktop >>>> >>>>> - Have you tried System Restore? Here is how you can invoke it without >>>>> a mouse: >>>>> * Press Ctrl+Shift+Esc to launch the Task Manager. >>>>> * Press Alt+F then tap N for "New Task". >>>>> * Type this line: %SystemRoot%\System32\restore\rstrui.exe >>>> >>>> It`s my friends computer. So i`ll give that ago tomorow and let you >>>> know. >>>> Thank you >>>> Kim >>> >>> Sorry, exporting the registry in the way you did does not create >>> a restorable registry backup. >> >> And I believe that approach (of simply importing it back) simply *merges* >> it with what is already there, which is a wholly incomplete approach to >> restoring the registry. >> >>> You need to use a proper backup program or else rely on System Restore. >> >> She can probably use System Restore to get out of this mess. > > Sorry for the delay in getting back. In the end I had to reinstall windows > as we couldn`t get to system restore using the key board either. When I > deleted the 3 upperfillter entries they must have dissabled the keyboard > and > mouse, but her D: came back. I hindsight I think I should have only > deleted > 1 upperfillter entry at a time and tested. Anyway I saved all her stuf by > slaving her HDD to my machine so It turned out ok in the end. > Thanks for your help > Kim Glad to hear you got it up and running, at least.
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