System Crashing

[Hoggie]

Can someone please tell me why my pc is crashing. It firststarted when I played a game on facebook (any game). Now I don’t play games,but when I go to put my spyware thru my system it crashes. I thought it could be mygraphics card but it plays movies. I have done disk check, defrag and check mymemory with memtest all came back okay. Any suggestions would be greatlyappreciated.

Windows 7 Ultimate

AMD Phenom IIx4 965 processor 3.40GHz

Cheers

H

[KenB]

when I go to put my spyware thru my system it crashes.

I assume this means when you try to run something like Spybot or Malwarebytes (MBAM ) ?

 

If you have MBAM try running it in Safe Mode.

Switch on and constantly tap F8 ( about once per second ).

You will get a list of options - select Safe Mode from there.

Graphics will look a bit odd due to minimal drivers.

 

If you can run MBAM post the log here.

 

MBAM available here: Click on Products > you want the free version

http://www.malwarebytes.org/

[Hoggie]

Okay, I have made progress. I done sfc /scannowand found files that are corrupt, hopfully this s what is causing theproblem,it’s CBS.Log files?? Can anyone tell me how I would fix delete them, Ihave a copy of the script if that would help.

Thanks.

[KenB]

To repair damaged / corrupt system files ( using sfc /scannow ) you would normally have been prompted to insert the Windows installation disk.

 

CBS.Log files

This is where SFC stores the log of the scan.

 

Ihave a copy of the script if that would help.

This can be a massive file - can you identify the unfixed errors ?

[Starbuck]

I done sfc /scannow and found files that are corrupt, hopfully this s what is causing theproblem

and has it cured the problem?

[Hoggie]

here is the script I got from SFC /scannow

 

2011-12-01 21:44:32, Info CSI 0000035d [sR] Could not reproj

ect corrupted file [ml:520{260},l:68{34}]"\??\C:\Windows\System32\oobe\en-US"\[l

:34{17}]"windeploy.exe.mui"; source file in store is also corrupted

2011-12-01 21:44:32, Info CSI 00000360 [sR] Could not reproj

ect corrupted file [ml:520{260},l:68{34}]"\??\C:\Windows\System32\oobe\en-US"\[l

:32{16}]"WinLGDep.dll.mui"; source file in store is also corrupted

2011-12-01 21:44:32, Info CSI 00000363 [sR] Could not reproj

ect corrupted file [ml:520{260},l:68{34}]"\??\C:\Windows\System32\oobe\en-US"\[l

:26{13}]"audit.exe.mui"; source file in store is also corrupted

2011-12-01 21:44:32, Info CSI 00000366 [sR] Could not reproj

ect corrupted file [ml:520{260},l:68{34}]"\??\C:\Windows\System32\oobe\en-US"\[l

:26{13}]"setup.exe.mui"; source file in store is also corrupted

2011-12-01 21:44:32, Info CSI 00000369 [sR] Could not reproj

ect corrupted file [ml:520{260},l:68{34}]"\??\C:\Windows\System32\oobe\en-US"\[l

:32{16}]"W32UIRes.dll.mui"; source file in store is also corrupted

2011-12-01 21:44:32, Info CSI 0000036c [sR] Could not reproj

ect corrupted file [ml:520{260},l:68{34}]"\??\C:\Windows\System32\oobe\en-US"\[l

:30{15}]"oobeldr.exe.mui"; source file in store is also corrupted

2011-12-01 21:44:32, Info CSI 0000036e [sR] Cannot repair me

mber file [l:24{12}]"spwizimg.dll" of Microsoft-Windows-Setup-Navigation-Wizard-

Framework, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Cult

ure neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35},

Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2011-12-01 21:44:32, Info CSI 0000036f [sR] This component w

as referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364

e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"

2011-12-01 21:44:32, Info CSI 00000372 [sR] Could not reproj

ect corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"sp

wizimg.dll"; source file in store is also corrupted

2011-12-01 21:44:32, Info CSI 00000374 [sR] Cannot repair me

mber file [l:24{12}]"W32UIRes.dll" of Microsoft-Windows-Setup-Component, Version

= 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, Versi

onScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, Typ

eName neutral, PublicKey neutral in the store, hash mismatch

2011-12-01 21:44:32, Info CSI 00000375 [sR] This component w

as referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364

e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"

2011-12-01 21:44:32, Info CSI 00000378 [sR] Could not reproj

ect corrupted file [ml:520{260},l:56{28}]"\??\C:\Windows\System32\oobe"\[l:24{12

}]"W32UIRes.dll"; source file in store is also corrupted

2011-12-01 21:44:32, Info CSI 0000037a [sR] Cannot repair me

mber file [l:28{14}]"iassdo.dll.mui" of Microsoft-Windows-Networking-Internet_Au

thentication_Service_Iassdo.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_

ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, Pub

licKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKe

y neutral in the store, hash mismatch

2011-12-01 21:44:32, Info CSI 0000037b [sR] This component w

as referenced by [l:266{133}]"Microsoft-Windows-WindowsFoundation-LanguagePack-P

ackage~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.Windows Foundation Language P

ack"

2011-12-01 21:44:32, Info CSI 0000037e [sR] Could not reproj

ect corrupted file [ml:60{30},l:58{29}]"\??\C:\Windows\SysWOW64\en-US"\[l:28{14}

]"iassdo.dll.mui"; source file in store is also corrupted

2011-12-01 21:44:32, Info CSI 00000380 [sR] Repair complete

2011-12-01 21:44:32, Info CSI 00000381 [sR] Committing trans

action

2011-12-01 21:44:32, Info CSI 00000385 [sR] Verify and Repai

r Transaction completed. All files and registry keys listed in this transaction

have been successfully repaired

C:\Windows\system32>

C:\Windows\system32>

 

I done a windows repair but it was unable to repair the problem

[KenB]

Hi,

 

The system file check was unable to repair quite a lot of problems that it found.

 

Try running checkdisk to test the condition of your hard drive. It could be that you have a couple of bad sectors.

1. Click on "Computer"
   
2. Right-click on the drive in question - usually C:\ > Properties
   
3. Select the "Tools" tab
   
4. In the Error-checking area, click <Check Now>.
   
5. You need to check for bad sectors.
   
6. You will probably be told that chkdsk needs to run on the next re-start.
   

[Hoggie]

kenB, I have done what you asked I have also done memtest, all have come back okay

[Plastic Nev]

Hi Hoggie, do you have any recovery disks? did you create your own when you first got the computer?

It is looking like a major repair is now needed which can only be done from those disks if you have them.

If no disks you may have to get a full Windows 7 Ultimate DVD disk of whatever the system is, either 64bit or 32bit. (from the above I suspect it is 32bit)

Let us know what you have and it can be taken from there.

 

Providing you have or can obtain a full Windows 7 disk, 32bit or 64bit whichever your system is, there is an excellent article on how to do a system repair here=

 

http://www.sevenforums.com/tutorials/3413-repair-install.html

 

Saves me writing a page full. Please do take note of the warnings about system changes and if previously installed service pack 1, then a disk of the same must be used.

 

If you have recovery disks, click on the link "System Repair disc" which is in the red warnings box. This will show you how to use that to repair the system.

 

Nev.

[Hoggie]

Plastic Nev, I have windows 7 64bit, I ran the system repair and I got that can not repair you have installed a music player or camera. I had an ipod,I deleted the software months ago. The camera I use my usb cable. Hope this helps.

[Plastic Nev]

Please answer if you have any disks, it looks like the internal repair or recover partition is corrupted, therefore useless, you need disks.

 

Nev.

[Hoggie]

I have disks

[Plastic Nev]

OK, what disks are they, recovery or full Windows 7 ?

 

Nev.

[Hoggie]

Thanks Nev, I have full windows 7

Thanks

H

[Plastic Nev]

OK Hoggie, as I said above, with that disk you can do a full system repair without losing any of your data such as photos, music, video etc.

Have a look at this link=

 

http://www.sevenforums.com/tutorials...r-install.html

 

It is a full tutorial on how to use that disk to do a repair.

If for any reason that it fails to work and repair the operating system, You just might have to do a full re-install. So if possible make a full back up of everything you have. If that fails, there may be a possibility of a hardware fault such as the hard drive, or motherboard even.

 

Nev.