Guest Johnny Mowad Posted August 12, 2008 Posted August 12, 2008 While in Explorer, Word or Excel, when I right click a file I get an error message related to the file winword.exe. I am then asked to report the error to Microsoft, which I did and got no reply. I then get a message that the file is being recovered. How can I fix this problem? Thanks in advance.
Guest Gerry Posted August 12, 2008 Posted August 12, 2008 Re: winword.exe Johnny Please post a copy of the Error as it appears in Event Viewer. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Johnny Mowad wrote: > While in Explorer, Word or Excel, when I right click a file I get an > error message related to the file winword.exe. I am then asked to > report the error to Microsoft, which I did and got no reply. I then > get a message that the file is being recovered. How can I fix this > problem? Thanks in advance.
Guest Johnny Mowad Posted August 12, 2008 Posted August 12, 2008 Re: winword.exe "Gerry" wrote: > Johnny > > Please post a copy of the Error as it appears in Event Viewer. > > You can access Event Viewer by selecting Start, Control Panel, > Administrative Tools, and Event Viewer. When researching the meaning > of the error, information regarding Event ID, Source and Description > are important. > > A tip for posting copies of Error Reports! Run Event Viewer and double > click on the error you want to copy. In the window, which appears is a > button resembling two pages. Click the button and close Event > Viewer.Now start your message (email) and do a paste into the body of > the message. Make sure this is the first paste after exiting from > Event Viewer. > > -- > > > > Hope this helps. > > Gerry > ~~~~ > FCA > Stourport, England > Enquire, plan and execute > ~~~~~~~~~~~~~~~~~~~ > > > Johnny Mowad wrote: > > While in Explorer, Word or Excel, when I right click a file I get an > > error message related to the file winword.exe. I am then asked to > > report the error to Microsoft, which I did and got no reply. I then > > get a message that the file is being recovered. How can I fix this > > problem? Thanks in advance. > > From Johnny: Following is a copy of the error message. > Event Type: Error Event Source: Microsoft Office 11 Event Category: None Event ID: 1000 Date: 8/11/2008 Time: 10:57:14 AM User: N/A Computer: DJHDP931 Description: Faulting application winword.exe, version 11.0.8215.0, stamp 48000d55, faulting module pdshext.dll, version 5.0.1.3, stamp 3e381f80, debug? 0, fault address 0x00019873. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 00 70 00 70 00 6c 00 A.p.p.l. 0008: 69 00 63 00 61 00 74 00 i.c.a.t. 0010: 69 00 6f 00 6e 00 20 00 i.o.n. . 0018: 46 00 61 00 69 00 6c 00 F.a.i.l. 0020: 75 00 72 00 65 00 20 00 u.r.e. . 0028: 20 00 77 00 69 00 6e 00 .w.i.n. 0030: 77 00 6f 00 72 00 64 00 w.o.r.d. 0038: 2e 00 65 00 78 00 65 00 ..e.x.e. 0040: 20 00 31 00 31 00 2e 00 .1.1... 0048: 30 00 2e 00 38 00 32 00 0...8.2. 0050: 31 00 35 00 2e 00 30 00 1.5...0. 0058: 20 00 34 00 38 00 30 00 .4.8.0. 0060: 30 00 30 00 64 00 35 00 0.0.d.5. 0068: 35 00 20 00 69 00 6e 00 5. .i.n. 0070: 20 00 70 00 64 00 73 00 .p.d.s. 0078: 68 00 65 00 78 00 74 00 h.e.x.t. 0080: 2e 00 64 00 6c 00 6c 00 ..d.l.l. 0088: 20 00 35 00 2e 00 30 00 .5...0. 0090: 2e 00 31 00 2e 00 33 00 ..1...3. 0098: 20 00 33 00 65 00 33 00 .3.e.3. 00a0: 38 00 31 00 66 00 38 00 8.1.f.8. 00a8: 30 00 20 00 66 00 44 00 0. .f.D. 00b0: 65 00 62 00 75 00 67 00 e.b.u.g. 00b8: 20 00 30 00 20 00 61 00 .0. .a. 00c0: 74 00 20 00 6f 00 66 00 t. .o.f. 00c8: 66 00 73 00 65 00 74 00 f.s.e.t. 00d0: 20 00 30 00 30 00 30 00 .0.0.0. 00d8: 31 00 39 00 38 00 37 00 1.9.8.7. 00e0: 33 00 0d 00 0a 00 3.....
Guest Ken Blake, MVP Posted August 12, 2008 Posted August 12, 2008 Re: winword.exe On Tue, 12 Aug 2008 12:17:01 -0700, Johnny Mowad <Johnny Mowad@discussions.microsoft.com> wrote: > While in Explorer, Word or Excel, when I right click a file I get an error > message related to the file winword.exe. I am then asked to report the error > to Microsoft, which I did and got no reply. I then get a message that the > file is being recovered. How can I fix this problem? Thanks in advance. Two points: 1. Word problems are best addressed in a newsgroups dedicated to Microsoft Word, rather than here in a Windows one. The Word newsgroups are where the Word experts hang out. 2. When you do post in a Word newsgroup, be sure to provide the exact verbatim text of the error message you get. You should *always* do this when you seek help with an error message. -- Ken Blake, Microsoft MVP - Windows Desktop Experience Please Reply to the Newsgroup
Guest Johnny Mowad Posted August 12, 2008 Posted August 12, 2008 Re: winword.exe "Ken Blake, MVP" wrote: > On Tue, 12 Aug 2008 12:17:01 -0700, Johnny Mowad <Johnny > Mowad@discussions.microsoft.com> wrote: > > > While in Explorer, Word or Excel, when I right click a file I get an error > > message related to the file winword.exe. I am then asked to report the error > > to Microsoft, which I did and got no reply. I then get a message that the > > file is being recovered. How can I fix this problem? Thanks in advance. > > > Two points: > > 1. Word problems are best addressed in a newsgroups dedicated to > Microsoft Word, rather than here in a Windows one. The Word newsgroups > are where the Word experts hang out. > > 2. When you do post in a Word newsgroup, be sure to provide the exact > verbatim text of the error message you get. You should *always* do > this when you seek help with an error message. > > -- > Ken Blake, Microsoft MVP - Windows Desktop Experience > Please Reply to the Newsgroup > From Johnny: The problem occurs in Explorer, Word and Excel. When I get the error it states that it is a Windows error. The error message that I get while in Explorer follows: Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Date: 8/11/2008 Time: 11:00:20 AM User: N/A Computer: DJHDP931 Description: Faulting application explorer.exe, version 6.0.2900.3156, faulting module pdshext.dll, version 5.0.1.3, fault address 0x00019873. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 65 78 70 ure exp 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 0028: 30 30 2e 33 31 35 36 20 00.3156 0030: 69 6e 20 70 64 73 68 65 in pdshe 0038: 78 74 2e 64 6c 6c 20 35 xt.dll 5 0040: 2e 30 2e 31 2e 33 20 61 .0.1.3 a 0048: 74 20 6f 66 66 73 65 74 t offset 0050: 20 30 30 30 31 39 38 37 0001987 0058: 33 0d 0a 3..
Guest Gerry Posted August 12, 2008 Posted August 12, 2008 Re: winword.exe Johnny You have Office 2003 and your system does not like Power Desk. Is Power Desk an old version? One solution you could try is to uninstall Power Desk, test and then see if the error come back when you reinstall. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Johnny Mowad wrote: > "Gerry" wrote: > >> Johnny >> >> Please post a copy of the Error as it appears in Event Viewer. >> >> You can access Event Viewer by selecting Start, Control Panel, >> Administrative Tools, and Event Viewer. When researching the meaning >> of the error, information regarding Event ID, Source and Description >> are important. >> >> A tip for posting copies of Error Reports! Run Event Viewer and >> double click on the error you want to copy. In the window, which >> appears is a button resembling two pages. Click the button and close >> Event Viewer.Now start your message (email) and do a paste into the >> body of the message. Make sure this is the first paste after exiting >> from Event Viewer. >> >> -- >> >> >> >> Hope this helps. >> >> Gerry >> ~~~~ >> FCA >> Stourport, England >> Enquire, plan and execute >> ~~~~~~~~~~~~~~~~~~~ >> >> >> Johnny Mowad wrote: >>> While in Explorer, Word or Excel, when I right click a file I get an >>> error message related to the file winword.exe. I am then asked to >>> report the error to Microsoft, which I did and got no reply. I then >>> get a message that the file is being recovered. How can I fix this >>> problem? Thanks in advance. >> >> > From Johnny: > > Following is a copy of the error message. > >> Event Type: Error > Event Source: Microsoft Office 11 > Event Category: None > Event ID: 1000 > Date: 8/11/2008 > Time: 10:57:14 AM > User: N/A > Computer: DJHDP931 > Description: > Faulting application winword.exe, version 11.0.8215.0, stamp 48000d55, > faulting module pdshext.dll, version 5.0.1.3, stamp 3e381f80, debug? > 0, fault address 0x00019873. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: 41 00 70 00 70 00 6c 00 A.p.p.l. > 0008: 69 00 63 00 61 00 74 00 i.c.a.t. > 0010: 69 00 6f 00 6e 00 20 00 i.o.n. . > 0018: 46 00 61 00 69 00 6c 00 F.a.i.l. > 0020: 75 00 72 00 65 00 20 00 u.r.e. . > 0028: 20 00 77 00 69 00 6e 00 .w.i.n. > 0030: 77 00 6f 00 72 00 64 00 w.o.r.d. > 0038: 2e 00 65 00 78 00 65 00 ..e.x.e. > 0040: 20 00 31 00 31 00 2e 00 .1.1... > 0048: 30 00 2e 00 38 00 32 00 0...8.2. > 0050: 31 00 35 00 2e 00 30 00 1.5...0. > 0058: 20 00 34 00 38 00 30 00 .4.8.0. > 0060: 30 00 30 00 64 00 35 00 0.0.d.5. > 0068: 35 00 20 00 69 00 6e 00 5. .i.n. > 0070: 20 00 70 00 64 00 73 00 .p.d.s. > 0078: 68 00 65 00 78 00 74 00 h.e.x.t. > 0080: 2e 00 64 00 6c 00 6c 00 ..d.l.l. > 0088: 20 00 35 00 2e 00 30 00 .5...0. > 0090: 2e 00 31 00 2e 00 33 00 ..1...3. > 0098: 20 00 33 00 65 00 33 00 .3.e.3. > 00a0: 38 00 31 00 66 00 38 00 8.1.f.8. > 00a8: 30 00 20 00 66 00 44 00 0. .f.D. > 00b0: 65 00 62 00 75 00 67 00 e.b.u.g. > 00b8: 20 00 30 00 20 00 61 00 .0. .a. > 00c0: 74 00 20 00 6f 00 66 00 t. .o.f. > 00c8: 66 00 73 00 65 00 74 00 f.s.e.t. > 00d0: 20 00 30 00 30 00 30 00 .0.0.0. > 00d8: 31 00 39 00 38 00 37 00 1.9.8.7. > 00e0: 33 00 0d 00 0a 00 3.....
Guest Johnny Mowad Posted August 12, 2008 Posted August 12, 2008 Re: winword.exe "Gerry" wrote: > > Johnny > > You have Office 2003 and your system does not like Power Desk. Is Power > Desk an old version? One solution you could try is to uninstall Power > Desk, test and then see if the error come back when you reinstall. > > -- > > > > Hope this helps. > > Gerry > ~~~~ > FCA > Stourport, England > Enquire, plan and execute > ~~~~~~~~~~~~~~~~~~~ > > > > Johnny Mowad wrote: > > "Gerry" wrote: > > > >> Johnny > >> > >> Please post a copy of the Error as it appears in Event Viewer. > >> > >> You can access Event Viewer by selecting Start, Control Panel, > >> Administrative Tools, and Event Viewer. When researching the meaning > >> of the error, information regarding Event ID, Source and Description > >> are important. > >> > >> A tip for posting copies of Error Reports! Run Event Viewer and > >> double click on the error you want to copy. In the window, which > >> appears is a button resembling two pages. Click the button and close > >> Event Viewer.Now start your message (email) and do a paste into the > >> body of the message. Make sure this is the first paste after exiting > >> from Event Viewer. > >> > >> -- > >> > >> > >> > >> Hope this helps. > >> > >> Gerry > >> ~~~~ > >> FCA > >> Stourport, England > >> Enquire, plan and execute > >> ~~~~~~~~~~~~~~~~~~~ > >> > >> > >> Johnny Mowad wrote: > >>> While in Explorer, Word or Excel, when I right click a file I get an > >>> error message related to the file winword.exe. I am then asked to > >>> report the error to Microsoft, which I did and got no reply. I then > >>> get a message that the file is being recovered. How can I fix this > >>> problem? Thanks in advance. > >> > >> > > From Johnny: > > > > Following is a copy of the error message. > > > >> Event Type: Error > > Event Source: Microsoft Office 11 > > Event Category: None > > Event ID: 1000 > > Date: 8/11/2008 > > Time: 10:57:14 AM > > User: N/A > > Computer: DJHDP931 > > Description: > > Faulting application winword.exe, version 11.0.8215.0, stamp 48000d55, > > faulting module pdshext.dll, version 5.0.1.3, stamp 3e381f80, debug? > > 0, fault address 0x00019873. > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > Data: > > 0000: 41 00 70 00 70 00 6c 00 A.p.p.l. > > 0008: 69 00 63 00 61 00 74 00 i.c.a.t. > > 0010: 69 00 6f 00 6e 00 20 00 i.o.n. . > > 0018: 46 00 61 00 69 00 6c 00 F.a.i.l. > > 0020: 75 00 72 00 65 00 20 00 u.r.e. . > > 0028: 20 00 77 00 69 00 6e 00 .w.i.n. > > 0030: 77 00 6f 00 72 00 64 00 w.o.r.d. > > 0038: 2e 00 65 00 78 00 65 00 ..e.x.e. > > 0040: 20 00 31 00 31 00 2e 00 .1.1... > > 0048: 30 00 2e 00 38 00 32 00 0...8.2. > > 0050: 31 00 35 00 2e 00 30 00 1.5...0. > > 0058: 20 00 34 00 38 00 30 00 .4.8.0. > > 0060: 30 00 30 00 64 00 35 00 0.0.d.5. > > 0068: 35 00 20 00 69 00 6e 00 5. .i.n. > > 0070: 20 00 70 00 64 00 73 00 .p.d.s. > > 0078: 68 00 65 00 78 00 74 00 h.e.x.t. > > 0080: 2e 00 64 00 6c 00 6c 00 ..d.l.l. > > 0088: 20 00 35 00 2e 00 30 00 .5...0. > > 0090: 2e 00 31 00 2e 00 33 00 ..1...3. > > 0098: 20 00 33 00 65 00 33 00 .3.e.3. > > 00a0: 38 00 31 00 66 00 38 00 8.1.f.8. > > 00a8: 30 00 20 00 66 00 44 00 0. .f.D. > > 00b0: 65 00 62 00 75 00 67 00 e.b.u.g. > > 00b8: 20 00 30 00 20 00 61 00 .0. .a. > > 00c0: 74 00 20 00 6f 00 66 00 t. .o.f. > > 00c8: 66 00 73 00 65 00 74 00 f.s.e.t. > > 00d0: 20 00 30 00 30 00 30 00 .0.0.0. > > 00d8: 31 00 39 00 38 00 37 00 1.9.8.7. > > 00e0: 33 00 0d 00 0a 00 3..... > > > I uninstalled Power Disk and my problem was corrected. I have had that version of Power Disk on my computer since 2003, so it must be an older version. I don't need Power Disk on my computer, since I never use it. Thanks a lot for the help.
Guest Gerry Posted August 12, 2008 Posted August 12, 2008 Re: winword.exe Glad it's sorted Johnny. ~~~~ Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Johnny Mowad wrote: > "Gerry" wrote: > >> >> Johnny >> >> You have Office 2003 and your system does not like Power Desk. Is >> Power >> Desk an old version? One solution you could try is to uninstall Power >> Desk, test and then see if the error come back when you reinstall. >> >> -- >> >> >> >> Hope this helps. >> >> Gerry >> ~~~~ >> FCA >> Stourport, England >> Enquire, plan and execute >> ~~~~~~~~~~~~~~~~~~~ >> >> >> >> Johnny Mowad wrote: >>> "Gerry" wrote: >>> >>>> Johnny >>>> >>>> Please post a copy of the Error as it appears in Event Viewer. >>>> >>>> You can access Event Viewer by selecting Start, Control Panel, >>>> Administrative Tools, and Event Viewer. When researching the >>>> meaning of the error, information regarding Event ID, Source and >>>> Description are important. >>>> >>>> A tip for posting copies of Error Reports! Run Event Viewer and >>>> double click on the error you want to copy. In the window, which >>>> appears is a button resembling two pages. Click the button and >>>> close Event Viewer.Now start your message (email) and do a paste >>>> into the body of the message. Make sure this is the first paste >>>> after exiting from Event Viewer. >>>> >>>> -- >>>> >>>> >>>> >>>> Hope this helps. >>>> >>>> Gerry >>>> ~~~~ >>>> FCA >>>> Stourport, England >>>> Enquire, plan and execute >>>> ~~~~~~~~~~~~~~~~~~~ >>>> >>>> >>>> Johnny Mowad wrote: >>>>> While in Explorer, Word or Excel, when I right click a file I get >>>>> an error message related to the file winword.exe. I am then asked >>>>> to report the error to Microsoft, which I did and got no reply. I >>>>> then get a message that the file is being recovered. How can I >>>>> fix this problem? Thanks in advance. >>>> >>>> >>> From Johnny: >>> >>> Following is a copy of the error message. >>> >>>> Event Type: Error >>> Event Source: Microsoft Office 11 >>> Event Category: None >>> Event ID: 1000 >>> Date: 8/11/2008 >>> Time: 10:57:14 AM >>> User: N/A >>> Computer: DJHDP931 >>> Description: >>> Faulting application winword.exe, version 11.0.8215.0, stamp >>> 48000d55, faulting module pdshext.dll, version 5.0.1.3, stamp >>> 3e381f80, debug? 0, fault address 0x00019873. >>> >>> For more information, see Help and Support Center at >>> http://go.microsoft.com/fwlink/events.asp. >>> Data: >>> 0000: 41 00 70 00 70 00 6c 00 A.p.p.l. >>> 0008: 69 00 63 00 61 00 74 00 i.c.a.t. >>> 0010: 69 00 6f 00 6e 00 20 00 i.o.n. . >>> 0018: 46 00 61 00 69 00 6c 00 F.a.i.l. >>> 0020: 75 00 72 00 65 00 20 00 u.r.e. . >>> 0028: 20 00 77 00 69 00 6e 00 .w.i.n. >>> 0030: 77 00 6f 00 72 00 64 00 w.o.r.d. >>> 0038: 2e 00 65 00 78 00 65 00 ..e.x.e. >>> 0040: 20 00 31 00 31 00 2e 00 .1.1... >>> 0048: 30 00 2e 00 38 00 32 00 0...8.2. >>> 0050: 31 00 35 00 2e 00 30 00 1.5...0. >>> 0058: 20 00 34 00 38 00 30 00 .4.8.0. >>> 0060: 30 00 30 00 64 00 35 00 0.0.d.5. >>> 0068: 35 00 20 00 69 00 6e 00 5. .i.n. >>> 0070: 20 00 70 00 64 00 73 00 .p.d.s. >>> 0078: 68 00 65 00 78 00 74 00 h.e.x.t. >>> 0080: 2e 00 64 00 6c 00 6c 00 ..d.l.l. >>> 0088: 20 00 35 00 2e 00 30 00 .5...0. >>> 0090: 2e 00 31 00 2e 00 33 00 ..1...3. >>> 0098: 20 00 33 00 65 00 33 00 .3.e.3. >>> 00a0: 38 00 31 00 66 00 38 00 8.1.f.8. >>> 00a8: 30 00 20 00 66 00 44 00 0. .f.D. >>> 00b0: 65 00 62 00 75 00 67 00 e.b.u.g. >>> 00b8: 20 00 30 00 20 00 61 00 .0. .a. >>> 00c0: 74 00 20 00 6f 00 66 00 t. .o.f. >>> 00c8: 66 00 73 00 65 00 74 00 f.s.e.t. >>> 00d0: 20 00 30 00 30 00 30 00 .0.0.0. >>> 00d8: 31 00 39 00 38 00 37 00 1.9.8.7. >>> 00e0: 33 00 0d 00 0a 00 3..... >> >> >> I uninstalled Power Disk and my problem was corrected. I have had >> that version of Power Disk on my computer since 2003, so it must be >> an older version. I don't need Power Disk on my computer, since I >> never use it. Thanks a lot for the help.
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