can't remove m/s office 10 trial

[tismehi]

quite a while ago i accepted a free trial of office 10 from microsoft. the trial has long since expired but i can't now instal the full version, which i have just been given. i have tried removing the files from programs but there are still problems. a friend of mine reckons there are regisrty entries which need to be deleted but i'm a bit reluctant to try this.

[KenB]

Hi,

 

Take a look at this:

http://office.microsoft.com/en-us/word-help/remove-or-uninstall-office-2010-trial-HA101972584.aspx

[tismehi]

thanks but i already tried that. my installation will not open up anymore. i can't remove it fully either. i also tried to reinstal another trial. no joy there either. really sorry i tried it at all now. the error message i get is "the set up controller has encountered a problem during instal. please review the log files for further information on the error".

[KenB]

Try running CCleaner from here ( you want the free version )

Leave it on default settings.

DO NOT use the registry cleaner option.

 

It will clean out unused and unnecessary files.

[tismehi]

i have ccleaner and run it every few days although it is probably not with the default settings. is this very important?

[Starbuck]

Try this link for uninstall help:

http://support.microsoft.com/kb/290301