8/12 Patch Tuesday patches break BlueTooth

[Guest Bill Cohagan]

After installing this patch set I'm no longer able to use my BT keyboard to

log on to my PGP encrypted disk. PGP puts up a logon screen *before* Windows

starts. This worked fine prior to this patch set. Now I have to open the

laptop case, login to PGP, close the laptop case (to utilize the external

monitor) and then everything's OK.

 

This of course is quite a pain when using the laptop with external monitor

and BT mouse and keyboard.

 

Is there a workaround?

 

TIA,

Bill

[Guest PA Bear [MS MVP]]

Re: 8/12 Patch Tuesday patches break BlueTooth

 

What patch? Full Windows version (e.g., WinXP SP3)?

 

Bill Cohagan wrote:

> After installing this patch set I'm no longer able to use my BT keyboard

> to

> log on to my PGP encrypted disk. PGP puts up a logon screen *before*

> Windows

> starts. This worked fine prior to this patch set. Now I have to open the

> laptop case, login to PGP, close the laptop case (to utilize the external

> monitor) and then everything's OK.

>

> This of course is quite a pain when using the laptop with external monitor

> and BT mouse and keyboard.

>

> Is there a workaround?

>

> TIA,

> Bill

[Guest Bill Cohagan]

Re: 8/12 Patch Tuesday patches break BlueTooth

 

I'm running XP Pro, SP2. My MS Update settings download patches, but do not

install until I select to do so. I did that this morning -- so I installed

all of the patches that were released 8/12 -- but this apparently did not

include SP3 as my system is still at SP2. I hope that answers the question.

 

If it'd help I can go to Add/Remove Programs and get a list of patches

installed. Please let me know.

 

Thanks,

Bill

 

 

"PA Bear [MS MVP]" wrote:

> What patch? Full Windows version (e.g., WinXP SP3)?

>

> Bill Cohagan wrote:

> > After installing this patch set I'm no longer able to use my BT keyboard

> > to

> > log on to my PGP encrypted disk. PGP puts up a logon screen *before*

> > Windows

> > starts. This worked fine prior to this patch set. Now I have to open the

> > laptop case, login to PGP, close the laptop case (to utilize the external

> > monitor) and then everything's OK.

> >

> > This of course is quite a pain when using the laptop with external monitor

> > and BT mouse and keyboard.

> >

> > Is there a workaround?

> >

> > TIA,

> > Bill

>

>

[Guest PA Bear [MS MVP]]

Re: 8/12 Patch Tuesday patches break BlueTooth

 

[You will need to know what updates were installed to obtain free support.

They will be listed in Add/Remove Programs (if Show Updates box is checked)

and at Windows Update website | Update History.]

 

Start a free Windows Update support incident request:

https://support.microsoft.com/oas/default.aspx?gprid=6527

 

Support for Windows Update:

http://support.microsoft.com/gp/wusupport

 

For home users, no-charge support is available by calling 1-866-PCSAFETY in

the United States and in Canada or by contacting your local Microsoft

subsidiary. There is no-charge for support calls that are associated with

security updates. When you call, clearly state that your problem is related

to a Security Update and cite the update's KB number (e.g., KB123456).

 

For more information about how to contact your local Microsoft subsidiary

for security update support issues, visit the International Support Web

site: http://support.microsoft.com/common/international.aspx

 

For enterprise customers, support for security updates is available through

your usual support contacts.

--

~Robear Dyer (PA Bear)

MS MVP-Windows (IE, OE, Security, Shell/User)

AumHa VSOP & Admin; DTS-L.net

 

Bill Cohagan wrote:

> I'm running XP Pro, SP2. My MS Update settings download patches, but do

> not

> install until I select to do so. I did that this morning -- so I installed

> all of the patches that were released 8/12 -- but this apparently did not

> include SP3 as my system is still at SP2. I hope that answers the

> question.

>

> If it'd help I can go to Add/Remove Programs and get a list of patches

> installed. Please let me know.

>

> "PA Bear [MS MVP]" wrote:

>> What patch? Full Windows version (e.g., WinXP SP3)?

>>

>> Bill Cohagan wrote:

>>> After installing this patch set I'm no longer able to use my BT keyboard

>>> to

>>> log on to my PGP encrypted disk. PGP puts up a logon screen *before*

>>> Windows

>>> starts. This worked fine prior to this patch set. Now I have to open the

>>> laptop case, login to PGP, close the laptop case (to utilize the

>>> external

>>> monitor) and then everything's OK.

>>>

>>> This of course is quite a pain when using the laptop with external

>>> monitor

>>> and BT mouse and keyboard.

>>>

>>> Is there a workaround?

>>>

>>> TIA,

>>> Bill

[Guest Bill Cohagan]

Re: 8/12 Patch Tuesday patches break BlueTooth

 

Robear

Thanks for the followup. I posted a message on the Microsoft support site

as you suggested and have now been referred back to Dell to fix the problems

caused by the MS patches which caused my MS Bluetooth keyboard to fail. Groan

.....

 

Regards,

Bill

 

 

"PA Bear [MS MVP]" wrote:

> [You will need to know what updates were installed to obtain free support.

> They will be listed in Add/Remove Programs (if Show Updates box is checked)

> and at Windows Update website | Update History.]

>

> Start a free Windows Update support incident request:

> https://support.microsoft.com/oas/default.aspx?gprid=6527

>

> Support for Windows Update:

> http://support.microsoft.com/gp/wusupport

>

> For home users, no-charge support is available by calling 1-866-PCSAFETY in

> the United States and in Canada or by contacting your local Microsoft

> subsidiary. There is no-charge for support calls that are associated with

> security updates. When you call, clearly state that your problem is related

> to a Security Update and cite the update's KB number (e.g., KB123456).

>

> For more information about how to contact your local Microsoft subsidiary

> for security update support issues, visit the International Support Web

> site: http://support.microsoft.com/common/international.aspx

>

> For enterprise customers, support for security updates is available through

> your usual support contacts.

> --

> ~Robear Dyer (PA Bear)

> MS MVP-Windows (IE, OE, Security, Shell/User)

> AumHa VSOP & Admin; DTS-L.net

>

> Bill Cohagan wrote:

> > I'm running XP Pro, SP2. My MS Update settings download patches, but do

> > not

> > install until I select to do so. I did that this morning -- so I installed

> > all of the patches that were released 8/12 -- but this apparently did not

> > include SP3 as my system is still at SP2. I hope that answers the

> > question.

> >

> > If it'd help I can go to Add/Remove Programs and get a list of patches

> > installed. Please let me know.

> >

> > "PA Bear [MS MVP]" wrote:

> >> What patch? Full Windows version (e.g., WinXP SP3)?

> >>

> >> Bill Cohagan wrote:

> >>> After installing this patch set I'm no longer able to use my BT keyboard

> >>> to

> >>> log on to my PGP encrypted disk. PGP puts up a logon screen *before*

> >>> Windows

> >>> starts. This worked fine prior to this patch set. Now I have to open the

> >>> laptop case, login to PGP, close the laptop case (to utilize the

> >>> external

> >>> monitor) and then everything's OK.

> >>>

> >>> This of course is quite a pain when using the laptop with external

> >>> monitor

> >>> and BT mouse and keyboard.

> >>>

> >>> Is there a workaround?

> >>>

> >>> TIA,

> >>> Bill

>

>