Guest Bill Cohagan Posted August 13, 2008 Posted August 13, 2008 After installing this patch set I'm no longer able to use my BT keyboard to log on to my PGP encrypted disk. PGP puts up a logon screen *before* Windows starts. This worked fine prior to this patch set. Now I have to open the laptop case, login to PGP, close the laptop case (to utilize the external monitor) and then everything's OK. This of course is quite a pain when using the laptop with external monitor and BT mouse and keyboard. Is there a workaround? TIA, Bill
Guest PA Bear [MS MVP] Posted August 14, 2008 Posted August 14, 2008 Re: 8/12 Patch Tuesday patches break BlueTooth What patch? Full Windows version (e.g., WinXP SP3)? Bill Cohagan wrote: > After installing this patch set I'm no longer able to use my BT keyboard > to > log on to my PGP encrypted disk. PGP puts up a logon screen *before* > Windows > starts. This worked fine prior to this patch set. Now I have to open the > laptop case, login to PGP, close the laptop case (to utilize the external > monitor) and then everything's OK. > > This of course is quite a pain when using the laptop with external monitor > and BT mouse and keyboard. > > Is there a workaround? > > TIA, > Bill
Guest Bill Cohagan Posted August 14, 2008 Posted August 14, 2008 Re: 8/12 Patch Tuesday patches break BlueTooth I'm running XP Pro, SP2. My MS Update settings download patches, but do not install until I select to do so. I did that this morning -- so I installed all of the patches that were released 8/12 -- but this apparently did not include SP3 as my system is still at SP2. I hope that answers the question. If it'd help I can go to Add/Remove Programs and get a list of patches installed. Please let me know. Thanks, Bill "PA Bear [MS MVP]" wrote: > What patch? Full Windows version (e.g., WinXP SP3)? > > Bill Cohagan wrote: > > After installing this patch set I'm no longer able to use my BT keyboard > > to > > log on to my PGP encrypted disk. PGP puts up a logon screen *before* > > Windows > > starts. This worked fine prior to this patch set. Now I have to open the > > laptop case, login to PGP, close the laptop case (to utilize the external > > monitor) and then everything's OK. > > > > This of course is quite a pain when using the laptop with external monitor > > and BT mouse and keyboard. > > > > Is there a workaround? > > > > TIA, > > Bill > >
Guest PA Bear [MS MVP] Posted August 14, 2008 Posted August 14, 2008 Re: 8/12 Patch Tuesday patches break BlueTooth [You will need to know what updates were installed to obtain free support. They will be listed in Add/Remove Programs (if Show Updates box is checked) and at Windows Update website | Update History.] Start a free Windows Update support incident request: https://support.microsoft.com/oas/default.aspx?gprid=6527 Support for Windows Update: http://support.microsoft.com/gp/wusupport For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB123456). For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx For enterprise customers, support for security updates is available through your usual support contacts. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.net Bill Cohagan wrote: > I'm running XP Pro, SP2. My MS Update settings download patches, but do > not > install until I select to do so. I did that this morning -- so I installed > all of the patches that were released 8/12 -- but this apparently did not > include SP3 as my system is still at SP2. I hope that answers the > question. > > If it'd help I can go to Add/Remove Programs and get a list of patches > installed. Please let me know. > > "PA Bear [MS MVP]" wrote: >> What patch? Full Windows version (e.g., WinXP SP3)? >> >> Bill Cohagan wrote: >>> After installing this patch set I'm no longer able to use my BT keyboard >>> to >>> log on to my PGP encrypted disk. PGP puts up a logon screen *before* >>> Windows >>> starts. This worked fine prior to this patch set. Now I have to open the >>> laptop case, login to PGP, close the laptop case (to utilize the >>> external >>> monitor) and then everything's OK. >>> >>> This of course is quite a pain when using the laptop with external >>> monitor >>> and BT mouse and keyboard. >>> >>> Is there a workaround? >>> >>> TIA, >>> Bill
Guest Bill Cohagan Posted August 15, 2008 Posted August 15, 2008 Re: 8/12 Patch Tuesday patches break BlueTooth Robear Thanks for the followup. I posted a message on the Microsoft support site as you suggested and have now been referred back to Dell to fix the problems caused by the MS patches which caused my MS Bluetooth keyboard to fail. Groan ..... Regards, Bill "PA Bear [MS MVP]" wrote: > [You will need to know what updates were installed to obtain free support. > They will be listed in Add/Remove Programs (if Show Updates box is checked) > and at Windows Update website | Update History.] > > Start a free Windows Update support incident request: > https://support.microsoft.com/oas/default.aspx?gprid=6527 > > Support for Windows Update: > http://support.microsoft.com/gp/wusupport > > For home users, no-charge support is available by calling 1-866-PCSAFETY in > the United States and in Canada or by contacting your local Microsoft > subsidiary. There is no-charge for support calls that are associated with > security updates. When you call, clearly state that your problem is related > to a Security Update and cite the update's KB number (e.g., KB123456). > > For more information about how to contact your local Microsoft subsidiary > for security update support issues, visit the International Support Web > site: http://support.microsoft.com/common/international.aspx > > For enterprise customers, support for security updates is available through > your usual support contacts. > -- > ~Robear Dyer (PA Bear) > MS MVP-Windows (IE, OE, Security, Shell/User) > AumHa VSOP & Admin; DTS-L.net > > Bill Cohagan wrote: > > I'm running XP Pro, SP2. My MS Update settings download patches, but do > > not > > install until I select to do so. I did that this morning -- so I installed > > all of the patches that were released 8/12 -- but this apparently did not > > include SP3 as my system is still at SP2. I hope that answers the > > question. > > > > If it'd help I can go to Add/Remove Programs and get a list of patches > > installed. Please let me know. > > > > "PA Bear [MS MVP]" wrote: > >> What patch? Full Windows version (e.g., WinXP SP3)? > >> > >> Bill Cohagan wrote: > >>> After installing this patch set I'm no longer able to use my BT keyboard > >>> to > >>> log on to my PGP encrypted disk. PGP puts up a logon screen *before* > >>> Windows > >>> starts. This worked fine prior to this patch set. Now I have to open the > >>> laptop case, login to PGP, close the laptop case (to utilize the > >>> external > >>> monitor) and then everything's OK. > >>> > >>> This of course is quite a pain when using the laptop with external > >>> monitor > >>> and BT mouse and keyboard. > >>> > >>> Is there a workaround? > >>> > >>> TIA, > >>> Bill > >
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