STOP ERROR Message on XP Pro repair

[Guest Martin Ellis]

Dell XPS 600 - Windows XP professional

 

Following an infection with Antivirus 2008, and an unsuccsessful removal

attempt, the PC stalled at the desktop walllpaper with no icons and no

taskbar displayed. Same in safe mode. Task manager could be made to appear

and logging on/off was possible, but other than that, no response.

 

Booting from the XP Pro CD and choosing to repair an existing installation,

I get the following message part way through setup;

 

DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATION

 

The best the knowledge base could come up with was renaming a file (in

Windows\system32\drivers) called raspppoe.sys to raspppoe.sy_ but that seems

to have had no effect.

 

Any ideas please?

 

I do have access to another PC so can install this drive to make file

changes etc, and I have run a virus/anti spyware scan on the drive.

[Guest Gerry]

Re: STOP ERROR Message on XP Pro repair

 

Martin

 

There are other Knowledge Base links referenced here:

http://aumha.org/a/stop.htm

 

Do you know the driver is raspppoe.sys or did you happen to find the

Knowledge Base Article and assume that was the driver?

 

Can you please post an exact copy of the Stop Error message?

 

Disable automatic restart on system failure. This should help by

allowing time to write down the STOP code properly. Right click on

the My Computer icon on the Desktop and select Properties, Advanced,

Start-Up and Recovery, System Failure and uncheck box before

Automatically Restart.

 

Do not re-enable automatic restart on system failure until you have

resolved the problem. Check for variants of the Stop Error message.

 

An alternative is to keep pressing the F8 key during Start-Up and select

option - Disable automatic restart on system failure.

 

If you are using a wireless keyboard and the F8 key does not work

substitute a wired keyboard

 

The driver may be named in the Stop Error Report -see link:

http://msdn.microsoft.com/en-us/library/ms797129.aspx

 

What hardware / software changes did you make in the last session before

you the first error occurred?

 

 

--

 

 

 

Hope this helps.

 

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

 

 

Martin Ellis wrote:

> Dell XPS 600 - Windows XP professional

>

> Following an infection with Antivirus 2008, and an unsuccsessful

> removal attempt, the PC stalled at the desktop walllpaper with no

> icons and no taskbar displayed. Same in safe mode. Task manager could

> be made to appear and logging on/off was possible, but other than

> that, no response.

>

> Booting from the XP Pro CD and choosing to repair an existing

> installation, I get the following message part way through setup;

>

> DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATION

>

> The best the knowledge base could come up with was renaming a file (in

> Windows\system32\drivers) called raspppoe.sys to raspppoe.sy_ but

> that seems to have had no effect.

>

> Any ideas please?

>

> I do have access to another PC so can install this drive to make file

> changes etc, and I have run a virus/anti spyware scan on the drive.

[Guest Martin Ellis]

Re: STOP ERROR Message on XP Pro repair

 

>Do you know the driver is raspppoe.sys or did you happen to find the

Knowledge Base Article and assume that was the driver?

 

A) I entered the DRIVER_UNLOADED_ bit into the knowledge base searchbar and

this was the only item returned, so I tried it.

*********

>Can you please post an exact copy of the Stop Error message?

 

A) I hope that the relevant bits you need are as follows;

STOP: 0x000000CE (0xF6D2165E, 0x00000008, 0xF6D2165E, 0x00000000)

.....The problem seems to be caused by ctoss2k.sys

 

Isn't it odd how I never saw the ctoss2k.sys bit before now? Now you have

brought this to my attention, I realise that there a couple of things I could

try, but I'll wait for your reply before diving in.

 

BTW, I'd already disabled auto restart from te boot-up options menu.

*********

 

 

 

========

 

What hardware / software changes did you make in the last session before

you the first error occurred?

 

*********

 

I didn't personally do anything, it was don eby another family member, but

no hardware mds were involved. 'Antivirus 2008' infected the PC and the

mother of the household paid the requested amount and followed whatever

instructions were given. The current situation is what resulted.

 

I transferred the drive to a clean PC and ran a full A/V A/S scan on it,

finding four viruses. After reconecting to teh Dell PC, the fault was still

present, so I decided to try a repair.

[Guest Gerry]

Re: STOP ERROR Message on XP Pro repair

 

Martin

 

That's a good step forward. Unfortunately I cannot research your problem

further until I return from work later today.

 

 

 

~~~~

 

 

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

Martin Ellis wrote:

>> Do you know the driver is raspppoe.sys or did you happen to find the

> Knowledge Base Article and assume that was the driver?

>

> A) I entered the DRIVER_UNLOADED_ bit into the knowledge base

> searchbar and this was the only item returned, so I tried it.

> *********

>

>> Can you please post an exact copy of the Stop Error message?

>

> A) I hope that the relevant bits you need are as follows;

> STOP: 0x000000CE (0xF6D2165E, 0x00000008, 0xF6D2165E, 0x00000000)

> ....The problem seems to be caused by ctoss2k.sys

>

> Isn't it odd how I never saw the ctoss2k.sys bit before now? Now you

> have brought this to my attention, I realise that there a couple of

> things I could try, but I'll wait for your reply before diving in.

>

> BTW, I'd already disabled auto restart from te boot-up options menu.

> *********

>

>

>

> ========

>

> What hardware / software changes did you make in the last session

> before

> you the first error occurred?

>

> *********

>

> I didn't personally do anything, it was don eby another family

> member, but no hardware mds were involved. 'Antivirus 2008' infected

> the PC and the mother of the household paid the requested amount and

> followed whatever instructions were given. The current situation is

> what resulted.

>

> I transferred the drive to a clean PC and ran a full A/V A/S scan on

> it, finding four viruses. After reconecting to teh Dell PC, the fault

> was still present, so I decided to try a repair.

[Guest Martin Ellis]

Re: STOP ERROR Message on XP Pro repair

 

OK, this is fun...not...

 

Couldn't wait. A search for ctoss2k.sys revealed five files, so I renamed

them to ctosss2k.sy_

 

Lo and behold, setup completed without further error messages....but...I'm

back to square one - Only boots to the desktop wallpapaper and sits there,

even in safe mode. No icons, no taskbar. Ctrl+Alt+Del brings up the taskbar

but with no applications running, plenty of processes though. Mouse works,

log off, restart and shutdown options are available from Task manager, but

other than that...useless.

 

If I try running Explorer by clicking on the 'New Task' button, I get

'Windows cannot find Explorer'

 

I transferred the drive to another PC and after copying the current ones to

a safe location, I replaced the following files with the ones from the

Windows/Repair folder - SAM - SOFTWARE - SECURITY - DEFAULT - SYSTEM

 

This makes the PC boot up fully, but obviously way out of date. I tried

running System restore in the hope of restoring a more recent set of files

but was told that System Restore could not be used. Presumably this is

because I'm trying to restore to a future point which doesn't exist yet as

far at the current file set is aware?

 

I'm sure I remember reading an article about using System restore after

sustituting these backup files for the later ones, but can't for the life of

me remember where.

[Guest Pegasus \(MVP\)]

Re: STOP ERROR Message on XP Pro repair

 

 

"Martin Ellis" <Martin Ellis@discussions.microsoft.com> wrote in message

news:BA593E2F-2A75-4822-BE41-6994CC6B2DDD@microsoft.com...

> Dell XPS 600 - Windows XP professional

>

> Following an infection with Antivirus 2008, and an unsuccsessful removal

> attempt, the PC stalled at the desktop walllpaper with no icons and no

> taskbar displayed. Same in safe mode. Task manager could be made to appear

> and logging on/off was possible, but other than that, no response.

>

> Booting from the XP Pro CD and choosing to repair an existing

> installation,

> I get the following message part way through setup;

>

> DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATION

>

> The best the knowledge base could come up with was renaming a file (in

> Windows\system32\drivers) called raspppoe.sys to raspppoe.sy_ but that

> seems

> to have had no effect.

>

> Any ideas please?

>

> I do have access to another PC so can install this drive to make file

> changes etc, and I have run a virus/anti spyware scan on the drive.

 

 

Is Antivirus 2008 a new virus?

 

If System Restore is active then you can restore the damaged

registry hive manually - see here:

http://support.microsoft.com/kb/307545

However . . . Depending on what damage the virus did, it may

not be possible to fully repair the system.

[Guest Mick Murphy]

Re: STOP ERROR Message on XP Pro repair

 

http://www.malwarebytes.org/mbam.php

 

Above is the recommended way to get rid of Antivirus 2008

Get the FREE version from the site through Download or Major Geeks

--

Mick Murphy - Qld - Australia

 

 

"Martin Ellis" wrote:

> OK, this is fun...not...

>

> Couldn't wait. A search for ctoss2k.sys revealed five files, so I renamed

> them to ctosss2k.sy_

>

> Lo and behold, setup completed without further error messages....but...I'm

> back to square one - Only boots to the desktop wallpapaper and sits there,

> even in safe mode. No icons, no taskbar. Ctrl+Alt+Del brings up the taskbar

> but with no applications running, plenty of processes though. Mouse works,

> log off, restart and shutdown options are available from Task manager, but

> other than that...useless.

>

> If I try running Explorer by clicking on the 'New Task' button, I get

> 'Windows cannot find Explorer'

>

> I transferred the drive to another PC and after copying the current ones to

> a safe location, I replaced the following files with the ones from the

> Windows/Repair folder - SAM - SOFTWARE - SECURITY - DEFAULT - SYSTEM

>

> This makes the PC boot up fully, but obviously way out of date. I tried

> running System restore in the hope of restoring a more recent set of files

> but was told that System Restore could not be used. Presumably this is

> because I'm trying to restore to a future point which doesn't exist yet as

> far at the current file set is aware?

>

> I'm sure I remember reading an article about using System restore after

> sustituting these backup files for the later ones, but can't for the life of

> me remember where.

>

>

>

>

[Guest Gerry]

Re: STOP ERROR Message on XP Pro repair

 

Martin

 

ctoss2k.sys is your Ctreative Sound Blaster Audio driver. You need to

rename them back to their correct names with exception of the one in the

System32 folder, which is likely to be the one which caused the problem.

One of the other four is a backup copy for the one in the system32

ffolder. Right click on each the four and select Properties and note the

file versions against the locations. Copy the latest version of the file

to the system 32 folder. Normally files in the system32 folder are

subject to Windows Protection but by placing the drive in the second

computer you get round that problem. Hopefully when you place the drive

back in the original computer you will not see the Stop Error messages

you saw previously.

 

My feeling is that the Explorer problem is a second problem not related

to the first. Are you able to access Event Viewer and post copies of

Error Reports from the System and Application logs.

 

You can access Event Viewer by selecting Start, Control Panel,

Administrative Tools, and Event Viewer. When researching the meaning

of the error, information regarding Event ID, Source and Description

are important.

 

A tip for posting copies of Error Reports! Run Event Viewer and double

click on the error you want to copy. In the window, which appears is a

button resembling two pages. Click the button and close Event

Viewer.Now start your message (email) and do a paste into the body of

the message. Make sure this is the first paste after exiting from

Event Viewer.

 

--

 

 

 

Hope this helps.

 

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

 

Martin Ellis wrote:

> OK, this is fun...not...

>

> Couldn't wait. A search for ctoss2k.sys revealed five files, so I

> renamed them to ctosss2k.sy_

>

> Lo and behold, setup completed without further error

> messages....but...I'm back to square one - Only boots to the desktop

> wallpapaper and sits there, even in safe mode. No icons, no taskbar.

> Ctrl+Alt+Del brings up the taskbar but with no applications running,

> plenty of processes though. Mouse works, log off, restart and

> shutdown options are available from Task manager, but other than

> that...useless.

>

> If I try running Explorer by clicking on the 'New Task' button, I get

> 'Windows cannot find Explorer'

>

> I transferred the drive to another PC and after copying the current

> ones to a safe location, I replaced the following files with the ones

> from the Windows/Repair folder - SAM - SOFTWARE - SECURITY - DEFAULT

> - SYSTEM

>

> This makes the PC boot up fully, but obviously way out of date. I

> tried running System restore in the hope of restoring a more recent

> set of files but was told that System Restore could not be used.

> Presumably this is because I'm trying to restore to a future point

> which doesn't exist yet as far at the current file set is aware?

>

> I'm sure I remember reading an article about using System restore

> after sustituting these backup files for the later ones, but can't

> for the life of me remember where.