Guest rain Posted August 15, 2008 Posted August 15, 2008 Do I have any recourse with Microsoft? I spent $160 to find out that sp3 was the problem of my computer not booting into windows. I replaced the power supply and had to reinstall windows!!!
Guest Paul Montgomery Posted August 15, 2008 Posted August 15, 2008 Re: sp3 On Aug 14, 8:54 pm, rain <r...@discussions.microsoft.com> wrote: > Do I have any recourse with Microsoft? I spent $160 to find out that sp3 was > the problem of my computer not booting into windows. I replaced the power > supply and had to reinstall windows!!! No recourse at all.
Guest peter Posted August 15, 2008 Posted August 15, 2008 Re: sp3 No..no recourse. As with all updates the choice to install them is yours and yours alone. If SP3 was the problem why change the Power Supply??? peter -- DISCLAIMER: If you find a posting or message from me offensive, inappropriate, or disruptive, please ignore it. If you don't know how to ignore a posting, complain to me and I will be only too happy to demonstrate... ;-) "rain" <rain@discussions.microsoft.com> wrote in message news:85054B05-BAED-4B77-9D1F-4144DC8B02EE@microsoft.com... > Do I have any recourse with Microsoft? I spent $160 to find out that sp3 > was > the problem of my computer not booting into windows. I replaced the power > supply and had to reinstall windows!!!
Guest Gary S. Terhune Posted August 15, 2008 Posted August 15, 2008 Re: sp3 Microsoft is not responsible for your foolishness. Had you done a little research, you'd have found all kinds of support for SP3 problems, including entirely free support, all you need, Chat or Phone or email (and I don't know what else) from Microsoft. I don't know what you spent the $160 on, but chances are one in a million against that PWS having actually been the problem, and the odds are about the same that fixing whatever the problem(s) are or were would require reinstalling Windows. What you did was to panic. Why should MS be responsible for your inexperience. Should have spent that $160 on a well-chosen tech. Do you even know what the problem was? -- Gary S. Terhune MS-MVP Shell/User http://grystmill.com "rain" <rain@discussions.microsoft.com> wrote in message news:85054B05-BAED-4B77-9D1F-4144DC8B02EE@microsoft.com... > Do I have any recourse with Microsoft? I spent $160 to find out that sp3 > was > the problem of my computer not booting into windows. I replaced the power > supply and had to reinstall windows!!!
Guest Stephen Harris Posted August 15, 2008 Posted August 15, 2008 Re: sp3 rain wrote: > Do I have any recourse with Microsoft? I spent $160 to find out that sp3 was > the problem of my computer not booting into windows. I replaced the power > supply and had to reinstall windows!!! No, because you sign a waiver of liability before you install SP3. Many of the problems with SP3 can be fixed. But not all, and there are cases where it is difficult to even reinstall Windows by Dvd. Some of the problems have symptoms which could show hardware stess or overheating. But again, some symptoms show up after the backup and then the installing of files, a period when the stress period is mostly over. Before replacing any hardware, I think the tech should have used Recovery Console if the cd/dvd was working well enough to load the XP install disk (that is not a given). SP3 makes a backup of the earlier (SP2) installation which can be accessed after getting to the C:\ prompt (called spuninst approximately). Now that restores you to your prior (SP2) working installation. It works pretty reliably. But no program as complex as this works perfectly, it is written by humans. Even the simpler Add/Remove programs sometimes leaves clutter. So if that restore fails, then a reinstall of Windows may well be in order. None of that F8 stuff will work either. Now if the reinstall of Windows fails, I can see why you or your tech might have thought it was a hardware problem, but it still isn't necessarily a hardware problem even so. One of the advantages of getting the prior installation to work is that it is much less time consuming to find out if your hardware, such as a video card, has reported problems, or even certain types of motherboards fail the SP3 upgrade. Reading about SP3 lets you know to turn off anti-virus first. It is possible, but unlikely that your power supply just happened to fail at the same time as the SP3 installation. Anyway, me and other techs think this release of SP3 was premature contrary to the opinion of some MVPs. I wonder how many failed SP3 failed installations they have actually fixed, rather than make assumptions from myopic reading. Now you probably realize the value of backups and a functioning method of invoking Recovery Console. There is an MS-MVP who I fully respect (lest you get the wrong impression) Bill Castner, who has some really good ideas. http://aumha.net/viewtopic.php?f=62&t=31844 Regards, Stephen http://aumha.net/viewtopic.php?f=62&t=31844
Guest Twayne Posted August 15, 2008 Posted August 15, 2008 Re: sp3 > Do I have any recourse with Microsoft? I spent $160 to find out that > sp3 was the problem of my computer not booting into windows. I > replaced the power supply and had to reinstall windows!!! No, unfortunately not. Your inexperience and lack of knowledge bit you, I'm afraid. Don't feel bad, it happens to lots of people. I do have one comment: It would EITHER the power supply OR SP3 that caused the problem, IF SP3 caused a problem that you could have avoided had you read the instructions for installing SP3 from Microsoft. If some tech shop replaced the PSU and removed SP3, then somewhere, you were billed for things you shouldn't have been billed for. SP3 doesn't cause a power supply to go bad, and vice versa. I'd insist on an itemized receipt so I could see what labor/parts went with what, and try to get some of that money back. Must my 2 ¢ Twayne
Guest Twayne Posted August 15, 2008 Posted August 15, 2008 Re: sp3 > rain wrote: >> Do I have any recourse with Microsoft? I spent $160 to find out >> that sp3 was the problem of my computer not booting into windows. I >> replaced the power supply and had to reinstall windows!!! > > No, because you sign a waiver of liability before you install SP3. > > Many of the problems with SP3 can be fixed. But not all, and there > are cases where it is difficult to even reinstall Windows by Dvd. > > Some of the problems have symptoms which could show hardware > stess or overheating. But again, some symptoms show up after > the backup and then the installing of files, a period when > the stress period is mostly over. > > Before replacing any hardware, I think the tech should have > used Recovery Console if the cd/dvd was working well enough > to load the XP install disk (that is not a given). SP3 makes a > backup of the earlier (SP2) installation which can be accessed > after getting to the C:\ prompt (called spuninst approximately). > > Now that restores you to your prior (SP2) working installation. > It works pretty reliably. But no program as complex as this > works perfectly, it is written by humans. Even the simpler > Add/Remove programs sometimes leaves clutter. > > So if that restore fails, then a reinstall of Windows may > well be in order. None of that F8 stuff will work either. > Now if the reinstall of Windows fails, I can see why you > or your tech might have thought it was a hardware problem, > but it still isn't necessarily a hardware problem even so. > > One of the advantages of getting the prior installation to > work is that it is much less time consuming to find out if > your hardware, such as a video card, has reported problems, > or even certain types of motherboards fail the SP3 upgrade. > Reading about SP3 lets you know to turn off anti-virus first. > > It is possible, but unlikely that your power supply just > happened to fail at the same time as the SP3 installation. > Anyway, me and other techs think this release of SP3 was > premature contrary to the opinion of some MVPs. I wonder > how many failed SP3 failed installations they have actually > fixed, rather than make assumptions from myopic reading. > > Now you probably realize the value of backups and a > functioning method of invoking Recovery Console. There is > an MS-MVP who I fully respect (lest you get the wrong > impression) Bill Castner, who has some really good ideas. > > http://aumha.net/viewtopic.php?f=62&t=31844 > > Regards, > Stephen > > http://aumha.net/viewtopic.php?f=62&t=31844 Good post, but that "waiver" statement leaves a little to be desired. You don't literally sign anything, period, as you stated it.
Guest Gary S. Terhune Posted August 15, 2008 Posted August 15, 2008 Re: sp3 It's called a digital signature, Dunce. http://en.wikipedia.org/wiki/Electronic_signatures http://www.abanet.org/scitech/ec/isc/dsg-tutorial.html -- Gary S. Terhune MS-MVP Shell/User http://grystmill.com "Twayne" <nobody@devnull.spamcop.net> wrote in message news:OuErsdv$IHA.4616@TK2MSFTNGP06.phx.gbl... >> rain wrote: >>> Do I have any recourse with Microsoft? I spent $160 to find out >>> that sp3 was the problem of my computer not booting into windows. I >>> replaced the power supply and had to reinstall windows!!! >> >> No, because you sign a waiver of liability before you install SP3. >> >> Many of the problems with SP3 can be fixed. But not all, and there >> are cases where it is difficult to even reinstall Windows by Dvd. >> >> Some of the problems have symptoms which could show hardware >> stess or overheating. But again, some symptoms show up after >> the backup and then the installing of files, a period when >> the stress period is mostly over. >> >> Before replacing any hardware, I think the tech should have >> used Recovery Console if the cd/dvd was working well enough >> to load the XP install disk (that is not a given). SP3 makes a >> backup of the earlier (SP2) installation which can be accessed >> after getting to the C:\ prompt (called spuninst approximately). >> >> Now that restores you to your prior (SP2) working installation. >> It works pretty reliably. But no program as complex as this >> works perfectly, it is written by humans. Even the simpler >> Add/Remove programs sometimes leaves clutter. >> >> So if that restore fails, then a reinstall of Windows may >> well be in order. None of that F8 stuff will work either. >> Now if the reinstall of Windows fails, I can see why you >> or your tech might have thought it was a hardware problem, >> but it still isn't necessarily a hardware problem even so. >> >> One of the advantages of getting the prior installation to >> work is that it is much less time consuming to find out if >> your hardware, such as a video card, has reported problems, >> or even certain types of motherboards fail the SP3 upgrade. >> Reading about SP3 lets you know to turn off anti-virus first. >> >> It is possible, but unlikely that your power supply just >> happened to fail at the same time as the SP3 installation. >> Anyway, me and other techs think this release of SP3 was >> premature contrary to the opinion of some MVPs. I wonder >> how many failed SP3 failed installations they have actually >> fixed, rather than make assumptions from myopic reading. >> >> Now you probably realize the value of backups and a >> functioning method of invoking Recovery Console. There is >> an MS-MVP who I fully respect (lest you get the wrong >> impression) Bill Castner, who has some really good ideas. >> >> http://aumha.net/viewtopic.php?f=62&t=31844 >> >> Regards, >> Stephen >> >> http://aumha.net/viewtopic.php?f=62&t=31844 > > Good post, but that "waiver" statement leaves a little to be desired. You > don't literally sign anything, period, as you stated it. > > >
Guest Big_Al Posted August 15, 2008 Posted August 15, 2008 Re: sp3 Gary S. Terhune wrote: > It's called a digital signature, Dunce. > http://en.wikipedia.org/wiki/Electronic_signatures > http://www.abanet.org/scitech/ec/isc/dsg-tutorial.html > Actually I'd side more with Twayne but call it a end user license.
Guest Gary S. Terhune Posted August 15, 2008 Posted August 15, 2008 Re: sp3 It's called an End User License AGREEMENT (emphasis mine), which AGREEMENT you accept via digital signature when you install the software, or don't you even pay attention when you click that checkbox that says you agree with the EULA? Can't usually proceed without it. -- Gary S. Terhune MS-MVP Shell/User http://grystmill.com "Big_Al" <BigAl@md.com> wrote in message news:%23fzw7Zw$IHA.1016@TK2MSFTNGP03.phx.gbl... > Gary S. Terhune wrote: >> It's called a digital signature, Dunce. >> http://en.wikipedia.org/wiki/Electronic_signatures >> http://www.abanet.org/scitech/ec/isc/dsg-tutorial.html >> > > Actually I'd side more with Twayne but call it a end user license.
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