safe mode + policy to prevent installation

[Guest Dougmack]

I am having trouble installing a prog (Pinnacle Studio 12). I cannot do it

in normal mode so I tried safe mode. In safe mode with admin, I get the

message that policies have been set to prevent this installation. However,

this is the only prog that I have this issue with. I can install any other

prog in safe mode without problems. I am running XP + SP2. The computer was

never part of a domain and I am the only user (private computer). I tried

logging on with my user account (admin) and the default Admin account. No

success with either account.

 

Any suggestions?

[Guest Malke]

Re: safe mode + policy to prevent installation

 

Dougmack wrote:

> I am having trouble installing a prog (Pinnacle Studio 12). I cannot do

> it

> in normal mode so I tried safe mode. In safe mode with admin, I get the

> message that policies have been set to prevent this installation.

> However,

> this is the only prog that I have this issue with. I can install any

> other

> prog in safe mode without problems. I am running XP + SP2. The computer

> was

> never part of a domain and I am the only user (private computer). I tried

> logging on with my user account (admin) and the default Admin account. No

> success with either account.

 

And Pinnacle tech support says....?

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

[Guest Dougmack]

Re: safe mode + policy to prevent installation

 

I understand your abrupt comment however as Pinnacle support seem unable to

resolve a microsoft issue, I just thought that I might post a question on an

MS forum in the hope that I might get a helpful response.

 

"Malke" wrote:

> Dougmack wrote:

>

> > I am having trouble installing a prog (Pinnacle Studio 12). I cannot do

> > it

> > in normal mode so I tried safe mode. In safe mode with admin, I get the

> > message that policies have been set to prevent this installation.

> > However,

> > this is the only prog that I have this issue with. I can install any

> > other

> > prog in safe mode without problems. I am running XP + SP2. The computer

> > was

> > never part of a domain and I am the only user (private computer). I tried

> > logging on with my user account (admin) and the default Admin account. No

> > success with either account.

>

> And Pinnacle tech support says....?

>

> Malke

> --

> MS-MVP

> Elephant Boy Computers - Don't Panic!

> FAQ - http://www.elephantboycomputers.com/#FAQ

>

>

[Guest Malke]

Re: safe mode + policy to prevent installation

 

Dougmack wrote:

> I understand your abrupt comment however as Pinnacle support seem unable

> to resolve a microsoft issue, I just thought that I might post a question

> on an MS forum in the hope that I might get a helpful response.

 

The issue is with Pinnacle's software. You might get a response from someone

who has the same version of Pinnacle as you and who experienced the same

problem and knows how to solve it. Or you might not. Pinnacle is known for

having difficult software that often has issues.

 

I still think that your first call should be to Pinnacle since it is *not*

"a Microsoft issue" per se except that you are installing on a Microsoft

operating system.

 

I'm sorry that I was unable to help you and wish you the best of luck in

resolving your problem with Pinnacle.

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

[Guest Dougmack]

Re: safe mode + policy to prevent installation

 

I have been in contact with Pinnacle Support over the last week and they have

been unable to help although they do suggest that it's a Microsoft issue as

the problem relates to policy settings. I don't understand why their

software is the only software that generates the "admin has set policies to

prevent this installation" in safe mode. Is there any way to force XP to

install it in safe mode?

 

"Malke" wrote:

> Dougmack wrote:

>

> > I understand your abrupt comment however as Pinnacle support seem unable

> > to resolve a microsoft issue, I just thought that I might post a question

> > on an MS forum in the hope that I might get a helpful response.

>

> The issue is with Pinnacle's software. You might get a response from someone

> who has the same version of Pinnacle as you and who experienced the same

> problem and knows how to solve it. Or you might not. Pinnacle is known for

> having difficult software that often has issues.

>

> I still think that your first call should be to Pinnacle since it is *not*

> "a Microsoft issue" per se except that you are installing on a Microsoft

> operating system.

>

> I'm sorry that I was unable to help you and wish you the best of luck in

> resolving your problem with Pinnacle.

>

> Malke

> --

> MS-MVP

> Elephant Boy Computers - Don't Panic!

> FAQ - http://www.elephantboycomputers.com/#FAQ

>

>

[Guest Kelly]

Re: safe mode + policy to prevent installation

 

Hi,

 

Running this cleaner should help:

http://support.microsoft.com/kb/290301

 

Good luck and keep us posted.

 

--

 

All the Best,

Kelly (MS-MVP/DTS&XP)

 

Taskbar Repair Tool Plus!

http://www.kellys-korner-xp.com/taskbarplus!.htm

 

SupportSpace

http://www.supportspace.com/pages?aiu=kellyskorner

 

"Dougmack" <Dougmack@discussions.microsoft.com> wrote in message

news:C60A2475-6630-472A-8E10-E26ACD981B4B@microsoft.com...

>I have been in contact with Pinnacle Support over the last week and they

>have

> been unable to help although they do suggest that it's a Microsoft issue

> as

> the problem relates to policy settings. I don't understand why their

> software is the only software that generates the "admin has set policies

> to

> prevent this installation" in safe mode. Is there any way to force XP to

> install it in safe mode?

>

> "Malke" wrote:

>

>> Dougmack wrote:

>>

>> > I understand your abrupt comment however as Pinnacle support seem

>> > unable

>> > to resolve a microsoft issue, I just thought that I might post a

>> > question

>> > on an MS forum in the hope that I might get a helpful response.

>>

>> The issue is with Pinnacle's software. You might get a response from

>> someone

>> who has the same version of Pinnacle as you and who experienced the same

>> problem and knows how to solve it. Or you might not. Pinnacle is known

>> for

>> having difficult software that often has issues.

>>

>> I still think that your first call should be to Pinnacle since it is

>> *not*

>> "a Microsoft issue" per se except that you are installing on a Microsoft

>> operating system.

>>

>> I'm sorry that I was unable to help you and wish you the best of luck in

>> resolving your problem with Pinnacle.

>>

>> Malke

>> --

>> MS-MVP

>> Elephant Boy Computers - Don't Panic!

>> FAQ - http://www.elephantboycomputers.com/#FAQ

>>

>>