Guest mollybear Posted August 17, 2008 Posted August 17, 2008 my pc is a compaq presario running windows xp home edition ok, not sure where to start, but here it goes...about 2 wks ago i ran disc cleanup and defrag, then the system shut itself down, turned it back on and it went to bsod...i then did system restore, however there was no where to restore it too...so i did the restore anyway...it restored back to when we first bought it in 2005...i have done the updates for windows and microsoft, no problem, the entire system runs much faster and smoother now...but now, the norton internet security 2008 i purchased in may 2008, won't install(it was removed when restore done), i've tried uninstalling/reinstalling, keep getting error.....please someone give me easy step by step help instructions, i cannot afford to take it to someone or have someone come look at it. i am not a computer genius, but i understand the basics and can handle easy instructions....oh yeah, on yesterday i used "ca antispy" from yahoo, it found a trojan virus and removed it....but i still cannot install norton. -- mollybear
Guest Mick Murphy Posted August 17, 2008 Posted August 17, 2008 RE: system restore Forget Norton! Use Avast or AVG http://www.avast.com/eng/download-avast-home.html http://free.avg.com/ww.download?prd=afe -- Mick Murphy - Qld - Australia "mollybear" wrote: > my pc is a compaq presario running windows xp home edition > > ok, not sure where to start, but here it goes...about 2 wks ago i ran disc > cleanup and defrag, then the system shut itself down, turned it back on and > it went to bsod...i then did system restore, however there was no where to > restore it too...so i did the restore anyway...it restored back to when we > first bought it in 2005...i have done the updates for windows and microsoft, > no problem, the entire system runs much faster and smoother now...but now, > the norton internet security 2008 i purchased in may 2008, won't install(it > was removed when restore done), i've tried uninstalling/reinstalling, keep > getting error.....please someone give me easy step by step help instructions, > i cannot afford to take it to someone or have someone come look at it. i am > not a computer genius, but i understand the basics and can handle easy > instructions....oh yeah, on yesterday i used "ca antispy" from yahoo, it > found a trojan virus and removed it....but i still cannot install norton. > -- > mollybear
Guest Rey Santos Posted August 17, 2008 Posted August 17, 2008 RE: system restore Reinstalling your Symantec program after a failed installation or after you see error messages http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2004021112313539?Open&src=sg&docid=2001111720394806&nsf=nav.nsf&view=3353489cd5cd08c388256c0e005a96e4&prod=Norton%20AntiVirus&ver=2003%20Professional%20Edition -- Rey "mollybear" wrote: > my pc is a compaq presario running windows xp home edition > > ok, not sure where to start, but here it goes...about 2 wks ago i ran disc > cleanup and defrag, then the system shut itself down, turned it back on and > it went to bsod...i then did system restore, however there was no where to > restore it too...so i did the restore anyway...it restored back to when we > first bought it in 2005...i have done the updates for windows and microsoft, > no problem, the entire system runs much faster and smoother now...but now, > the norton internet security 2008 i purchased in may 2008, won't install(it > was removed when restore done), i've tried uninstalling/reinstalling, keep > getting error.....please someone give me easy step by step help instructions, > i cannot afford to take it to someone or have someone come look at it. i am > not a computer genius, but i understand the basics and can handle easy > instructions....oh yeah, on yesterday i used "ca antispy" from yahoo, it > found a trojan virus and removed it....but i still cannot install norton. > -- > mollybear
Guest PA Bear [MS MVP] Posted August 17, 2008 Posted August 17, 2008 Re: system restore So you've done a Recovery reinstall of Windows. 1. After making certain you have a copy of your Product Key for NIS 2008, uninstall all Norton software (including LiveUpdate and any Norton Add-ons listed) via Add/Remove Programs. 2. Enable the Windows Firewall. NB: You're "working without a net" now: Don't to ANYTHING else online (e.g., browsing; reading email; chatting) except #XX below until NIS 2008 has been installed and fully updated! 3. Run this removal tool: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 4. Reboot and /immediately/ install NIS 2008. 5. Manually update* NIS 2008 then run a full system scan. Do your problems persist now? ======================== *NIS 2008 should be configured to seek and install updates automatically and daily at a time when the machine is usually running and connected to the internet. NAV should also be configured to run a full system scan a few minutes after seeking/installing updates, also daily. Anything less is simply insufficient these days. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ mollybear wrote: > my pc is a compaq presario running windows xp home edition > > ok, not sure where to start, but here it goes...about 2 wks ago i ran disc > cleanup and defrag, then the system shut itself down, turned it back on > and > it went to bsod...i then did system restore, however there was no where to > restore it too...so i did the restore anyway...it restored back to when we > first bought it in 2005...i have done the updates for windows and > microsoft, > no problem, the entire system runs much faster and smoother now...but now, > the norton internet security 2008 i purchased in may 2008, won't > install(it > was removed when restore done), i've tried uninstalling/reinstalling, keep > getting error.....please someone give me easy step by step help > instructions, i cannot afford to take it to someone or have someone come > look at it. i am not a computer genius, but i understand the basics and > can handle easy instructions....oh yeah, on yesterday i used "ca antispy" > from yahoo, it found a trojan virus and removed it....but i still cannot > install norton.
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