Guest Lowell Posted August 17, 2008 Posted August 17, 2008 II recently ran my Micro Trend antivirus and I receive these two messages “Vulnerability in Microsoft XML Core Services Could Allow Remote Code Execution (928088)” and “Vulnerability in Microsoft XML Core Services Could Allow Remote Code Execution (936227).” And I have tried to run updates but so far I have not been able to. I am running Microsoft XP professional and when I try downloading I get this message, “The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem.” Do you have any ideas? Regards, -- Lowell Shoaf Realtor RE/MAX Gulfstream Realty Sarasota, Florida
Guest PA Bear [MS MVP] Posted August 17, 2008 Posted August 17, 2008 Re: Vulnerability in Microsoft XML Core Services I. Relevant KB articles: Error message when you try to install updates from the Windows Update Web site on a Windows XP-based computer: "Windows Update has encountered an error and cannot display the requested page": http://support.microsoft.com/kb/914226 You receive a "Windows Update has encountered an error and cannot display the requested page" error message when you try to install an update: http://support.microsoft.com/kb/883614 ========================================== II. Judging by the ever-increasing number of posts here in the past few months that are similar to yours, the behavior may be due to a Vundo-ZLOB-SDBot infection, all protected by a rootkit infection. Unexplained computer behavior may be caused by deceptive software http://support.microsoft.com/kb/827315 Run a thorough check for hijackware, including posting your hijackthis log to an appropriate forum. Checking for/Help with Hijackware http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://aumha.net/viewtopic.php?t=5878 http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/data/prevention.htm http://inetexplorer.mvps.org/tshoot.html http://www.mvps.org/sramesh2k/Malware_Defence.htm http://defendingyourmachine2.blogspot.com/ http://www.elephantboycomputers.com/page2.html#Removing_Malware When all else fails, HijackThis v2.0.2 (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in conjuction with some other utilities). HijackThis will NOT fix anything on its own, but it will help you to both identify and remove any hijackware/spyware with assistance from an expert. **Post your log to http://aumha.net/viewforum.php?f=30, http://forums.spybot.info/forumdisplay.php?f=22, http://castlecops.com/forum67.html, or other appropriate forums for review by an expert in such matters, not here.** If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA) computer repair shop. ========================================== III. Start a free Windows Update support incident request: https://support.microsoft.com/oas/default.aspx?gprid=6527 Support for Windows Update: http://support.microsoft.com/gp/wusupport For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Lowell wrote: > II recently ran my Micro Trend antivirus and I receive these two messages > “Vulnerability in Microsoft XML Core Services Could Allow Remote Code > Execution (928088)” and “Vulnerability in Microsoft XML Core Services > Could > Allow Remote Code Execution (936227).” And I have tried to run updates but > so far I have not been able to. > > I am running Microsoft XP professional and when I try downloading I get > this > message, “The website has encountered a problem and cannot display the > page > you are trying to view. The options provided below might help you solve > the > problem.” Do you have any ideas? > > Regards,
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