Guest Chuels Posted August 18, 2008 Posted August 18, 2008 Hello Community, this might be a known issue, but I couldn't find a cure for it. We have a so called "Desktop Environment" for a Community which does not run Windows. On of the certified Products is Outlook 2003 SP3 including the actual hotfixes. Monitoring the Servers over a longer period I noticed a very high amout of Memory used by Outlook 2003 which can be up to 150 MB (Private Bytes in ProcExpl). So is there a fix for that Syntom or is it a normal behaviour we will have to work with? (I know the article 827310) Thanks for your help and comments Carsten
Guest Jeff Pitsch Posted August 18, 2008 Posted August 18, 2008 Re: Outlook 2003 Memory Usage How have you determined that Outlook is using that much memory? in terminal services and windows in general, files are shared when they are readonly. for example, user 1 logs in and starts outlook. it gets loaded into memory. User 2 logs in and starts outlook. Instead of loading a new outlook.exe into memory, windows point them to the readonly copy of the original user. So in essence you've now saved memory. when something needs to write to a memory address, it then creates a readwrite copy for that user. So it is almost impossible to tell how much memory is actualy being used by an application in terminal services. So if something says Outlook for this user is using 150mb. I would place a good bet that it is not actually using that much. It's simply being reported as it see's it and not what is reality. -- Jeff Pitsch Microsoft MVP - Terminal Services "Chuels" <Chuels@discussions.microsoft.com> wrote in message news:48BC3FEE-8A1E-4218-A1D3-AFF39FAAE414@microsoft.com... > Hello Community, > > this might be a known issue, but I couldn't find a cure for it. We have a > so > called "Desktop Environment" for a Community which does not run Windows. > On of the certified Products is Outlook 2003 SP3 including the actual > hotfixes. Monitoring the Servers over a longer period I noticed a very > high > amout of Memory used by Outlook 2003 which can be up to 150 MB (Private > Bytes > in ProcExpl). So is there a fix for that Syntom or is it a normal > behaviour > we will have to work with? > (I know the article 827310) > > Thanks for your help and comments > Carsten
Guest jolteroli Posted August 18, 2008 Posted August 18, 2008 Re: Outlook 2003 Memory Usage Chuels, what happens when you minimize and maximize this Outlookbomb? Windows trims a process workingset to a bare minimum when the window gets minimized and starts growing it up (when maximized) by need (page faults). You can test the private/ws in the three states (initially,minimized,maximized) and post back. If the WS drops significanty and keeps lower, anything is well. On a low memory situation, Windows will trim down Outlook, but this is expensive and hence only done to avoid trashing. -jolt "Chuels" <Chuels@discussions.microsoft.com> schrieb im Newsbeitrag news:48BC3FEE-8A1E-4218-A1D3-AFF39FAAE414@microsoft.com... > Hello Community, > > this might be a known issue, but I couldn't find a cure for it. We have a > so > called "Desktop Environment" for a Community which does not run Windows. > On of the certified Products is Outlook 2003 SP3 including the actual > hotfixes. Monitoring the Servers over a longer period I noticed a very > high > amout of Memory used by Outlook 2003 which can be up to 150 MB (Private > Bytes > in ProcExpl). So is there a fix for that Syntom or is it a normal > behaviour > we will have to work with? > (I know the article 827310) > > Thanks for your help and comments > Carsten
Guest Chuels Posted August 19, 2008 Posted August 19, 2008 Re: Outlook 2003 Memory Usage Hi Jeff, thanks for your reply. I have been using process Explorer and the setting for private bytes to check memory usage of single processes. Additionally I have been using SMU a tool from WBIsoft to check session memory. So I'm not only looking into Taskmanager, because it tends to present different values than Process Explorer or perfmon. Thanks for your reply Carsten
Guest Chuels Posted August 19, 2008 Posted August 19, 2008 Re: Outlook 2003 Memory Usage Hi Jolt, Thanks for the tip, yes I have tested that, based on the articles I have found in the web. The memory usage is lower, when a user minimizes Outlook, but as soon as the user opens it again - it's back to normal. So from the current replies it looks like the only solution I have is User education to keep Outlook minimized, if not needed. Thanks Carsten
Guest Sascha Böhme Posted August 19, 2008 Posted August 19, 2008 Re-2: Outlook 2003 Memory Usage Re-2: Outlook 2003 Memory Usage You can try other tools like "vadump", "memtriage" or "ollydbg" to get detailed memory usage information. vadump will temporary suspend a particular process and collect the current memory usage. it list any virtual memory region and size and tell you what is mapped there: stacks, the image, mmaps, heaps and the shared objects (dll's). may be you can identify a abnormal memory region, abnormal in term of size. ollydbg can do the same, but it must run within the user session. also you can attach olly to a process, but on detaching the process dies dirty... memtriage makes memory snapshots from the whole system, including kernel pools, pte's and such. the vadump and memtriage are in the windows server 2003 resource kit tools, it's free for download. http://www.microsoft.com/downloads/details.aspx?familyid=9d467a69-57ff-4ae7-96ee-b18c4790cffd -jolt -------- Original Message -------- Subject: Re: Outlook 2003 Memory Usage (19-Aug-2008 9:42) From: Chuels <Chuels@discussions.microsoft.com> To: microsoft.public.windows.terminal_services > Hi Jolt, > > Thanks for the tip, yes I have tested that, based on the articles I have > found in the web. The memory usage is lower, when a user minimizes Outlook, > > but as soon as the user opens it again - it's back to normal. > So from the current replies it looks like the only solution I have is User > education to keep Outlook minimized, if not needed. > > Thanks Carsten
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