Outlook 2003 Memory Usage

[Guest Chuels]

Hello Community,

 

this might be a known issue, but I couldn't find a cure for it. We have a so

called "Desktop Environment" for a Community which does not run Windows.

On of the certified Products is Outlook 2003 SP3 including the actual

hotfixes. Monitoring the Servers over a longer period I noticed a very high

amout of Memory used by Outlook 2003 which can be up to 150 MB (Private Bytes

in ProcExpl). So is there a fix for that Syntom or is it a normal behaviour

we will have to work with?

(I know the article 827310)

 

Thanks for your help and comments

Carsten

[Guest Jeff Pitsch]

Re: Outlook 2003 Memory Usage

 

How have you determined that Outlook is using that much memory? in terminal

services and windows in general, files are shared when they are readonly.

for example, user 1 logs in and starts outlook. it gets loaded into memory.

User 2 logs in and starts outlook. Instead of loading a new outlook.exe

into memory, windows point them to the readonly copy of the original user.

So in essence you've now saved memory. when something needs to write to a

memory address, it then creates a readwrite copy for that user. So it is

almost impossible to tell how much memory is actualy being used by an

application in terminal services. So if something says Outlook for this

user is using 150mb. I would place a good bet that it is not actually using

that much. It's simply being reported as it see's it and not what is

reality.

 

--

Jeff Pitsch

Microsoft MVP - Terminal Services

 

"Chuels" <Chuels@discussions.microsoft.com> wrote in message

news:48BC3FEE-8A1E-4218-A1D3-AFF39FAAE414@microsoft.com...

> Hello Community,

>

> this might be a known issue, but I couldn't find a cure for it. We have a

> so

> called "Desktop Environment" for a Community which does not run Windows.

> On of the certified Products is Outlook 2003 SP3 including the actual

> hotfixes. Monitoring the Servers over a longer period I noticed a very

> high

> amout of Memory used by Outlook 2003 which can be up to 150 MB (Private

> Bytes

> in ProcExpl). So is there a fix for that Syntom or is it a normal

> behaviour

> we will have to work with?

> (I know the article 827310)

>

> Thanks for your help and comments

> Carsten

[Guest jolteroli]

Re: Outlook 2003 Memory Usage

 

Chuels, what happens when you minimize and maximize this Outlookbomb?

Windows trims a process workingset to a bare minimum when the window gets

minimized and starts growing it up (when maximized) by need (page faults).

You can test the private/ws in the three states

(initially,minimized,maximized) and post back. If the WS drops significanty

and keeps lower, anything is well. On a low memory situation, Windows will

trim down Outlook, but this is expensive and hence only done to avoid

trashing.

 

-jolt

 

"Chuels" <Chuels@discussions.microsoft.com> schrieb im Newsbeitrag

news:48BC3FEE-8A1E-4218-A1D3-AFF39FAAE414@microsoft.com...

> Hello Community,

>

> this might be a known issue, but I couldn't find a cure for it. We have a

> so

> called "Desktop Environment" for a Community which does not run Windows.

> On of the certified Products is Outlook 2003 SP3 including the actual

> hotfixes. Monitoring the Servers over a longer period I noticed a very

> high

> amout of Memory used by Outlook 2003 which can be up to 150 MB (Private

> Bytes

> in ProcExpl). So is there a fix for that Syntom or is it a normal

> behaviour

> we will have to work with?

> (I know the article 827310)

>

> Thanks for your help and comments

> Carsten

[Guest Chuels]

Re: Outlook 2003 Memory Usage

 

Hi Jeff,

 

thanks for your reply. I have been using process Explorer and the setting

for private bytes to check memory usage of single processes.

Additionally I have been using SMU a tool from WBIsoft to check session

memory.

So I'm not only looking into Taskmanager, because it tends to present

different values than Process Explorer or perfmon.

 

Thanks for your reply

Carsten

[Guest Chuels]

Re: Outlook 2003 Memory Usage

 

Hi Jolt,

 

Thanks for the tip, yes I have tested that, based on the articles I have

found in the web. The memory usage is lower, when a user minimizes Outlook,

but as soon as the user opens it again - it's back to normal.

So from the current replies it looks like the only solution I have is User

education to keep Outlook minimized, if not needed.

 

Thanks Carsten

[Guest Sascha Böhme]

Re-2: Outlook 2003 Memory Usage

 

Re-2: Outlook 2003 Memory Usage

 

You can try other tools like "vadump", "memtriage" or "ollydbg" to get detailed memory usage information.

 

vadump will temporary suspend a particular process and collect the current memory usage. it list any virtual memory region and size and tell you what is mapped there: stacks, the image, mmaps, heaps and the shared objects (dll's). may be you can identify a abnormal memory region, abnormal in term of size.

 

ollydbg can do the same, but it must run within the user session. also you can attach olly to a process, but on detaching the process dies dirty...

 

memtriage makes memory snapshots from the whole system, including kernel pools, pte's and such.

 

the vadump and memtriage are in the windows server 2003 resource kit tools, it's free for download. http://www.microsoft.com/downloads/details.aspx?familyid=9d467a69-57ff-4ae7-96ee-b18c4790cffd

 

 

-jolt

 

 

 

 

-------- Original Message --------

Subject: Re: Outlook 2003 Memory Usage (19-Aug-2008 9:42)

From: Chuels <Chuels@discussions.microsoft.com>

To: microsoft.public.windows.terminal_services

 

> Hi Jolt,

>

> Thanks for the tip, yes I have tested that, based on the articles I have

> found in the web. The memory usage is lower, when a user minimizes Outlook,

>

> but as soon as the user opens it again - it's back to normal.

> So from the current replies it looks like the only solution I have is User

> education to keep Outlook minimized, if not needed.

>

> Thanks Carsten