Blue Screen then error message

[Bobbit2]

i have a packard bell notebook running windows xp, when I boot up it goes through the boot up process until the moving blue bar, and then I get a blue screen with error message,

c:000021a fatal system error.

status of oxc0000005(0x00000000 0x00000000

the system has been shut down.

If I try to boot in safe mode I get same error message.

i tried to boot up from xp cd, but the cd drive is not working.

How can I get it to boot up?

many thanks

Bob

[Bluesplayer.]

Hi and welcome.

Fatal System Error - not a good sign.

You may need to buy a USB Dvd drive - similar to ones shown here.

http://www.pcworld.co.uk/gbuk/external-drives/714_7571_70704_xx_xx/xx-criteria.html

 

Run a Hard drive manufacturers test.

http://www.tacktech.com/display.cfm?ttid=287

 

You may be able to Slave the Hard Drive drive and remove all needed files, data etc.

http://www.dtidata.com/resourcecenter/2008/07/06/hard-drive-recovery-slave-laptop-hard-disk-usb-enclosure/

 

How to use Linux live Cd to backup files from a dead Pc

 

This may or not work.

Reboot - tap F8

Choose.

Safe mode with command prompt..

Log on as administrator.

Type.

%systemroot%\system32\restore\rstrui.exe

 

This should launch System Restore.

Choose a date prior to the problem.

Edited December 30, 2011 by Bluesplayer.

[Bobbit2]

Hi Bluesplayer, thanks for your reply,

The problem I have is , my computer bios does not have boot from usb option.

My cd/dvd drive will not read any discs, I think it has lost the drivers.

I have a recovery disc that came with the computer, but I cannot use the cd/dvd player.

I have tried to boot up in safe mode , but I get the same fatal error message, and system shuts down.

Is there any way that you can make it boot from a usb stick, or is it a case of scrapping my laptop.

Eagerly await your response.

I cannot get into system at all to do any checks.

Cheers Bob

[Bluesplayer.]

Hi Bob.

Finding the drivers for the Cd - would be an option but you need to start the notebook to install them.

Changing the hard drive would be an option - but you need the Cd drive to work to install an operating system.

 

If there is not an option in the Bios to boot from a USB stick - I am out of ideas - others here may come up with another way to help you.

Sorry.

 

Edit.

There may be a recovery partition - tapping an F number at start up.

But the hard drive seems to have died on you.

Worth checking - you may be able to recover files and data.

Let us have the model number etc.

Edited December 30, 2011 by Bluesplayer.

[Bobbit2]

Thanks Bluesplayer, I will wait to see if any one comes up with any ideas

Cheers Bob

[Bluesplayer.]

I added some info that you may have missed in my last post.

[Bobbit2]

Hi yes sorry about that

I have tapped every f number.

You say hard drive seems to have died , when I boot it goes as far as the xp screen with the blue bar, then error message comes up.

The make is packard bell easynote k5285.

Thanks again

Bob

[Bluesplayer.]

Hi Bob - checked online and no recovery partition as far as I can see.

That's why you were lucky enough! - to get a recovery disk.

[Plastic Nev]

Hi, it does indeed look like a hard drive problem now. most laptops there is a cover, usually at the edge underneath the laptop, remove the cover and the hard drive should pull out easy enough.

 

You will need then an enclosure or adapter to connect the drive to a USB port on a working computer, as per the link Bluesplayer gave earlier which mentions an enclosure, though you can get just adapter cables.

 

Once that is done, and providing the working computer recognises and can access what is on the suspect drive, you can save any data onto the working computer, and also we can ask you to run a few tests which will help determine if it is a faulty drive or operating system.

 

Once we have got that far, we will be better positioned as to what can be recommended next.

Nev.

[Bobbit2]

Thanks for this guys, I am going to try and get a usb enclosure ordered, Here in France it can take a while to get .

As soon as I get it I will be back.

Regards

Bob

[Bluesplayer.]

Ok Bob - good luck, keep us updated.

[Bobbit2]

Hi Guys,

Have now got usb hard disc enclosure, have connected laptop hdd tp my desktop pc via usb.

Desktop pc reads laptop hdd perfectly, but I do not know what to do now to rectify the problem.

The enclosure came with a usb lead with one connecter to go to enclosure and two usb plugs on other end, one plugs into desktop usb.

Any advice please.

Cheers

Bob

[KenB]

Hi,

 

The other guys may have different ideas but until they get to you.......

 

Connect the drive up to a working PC - use both of the USB connections as this will ensure that you get enough power to the enclosure.

 

Take a look in My Computer ( Computer for Vista / 7 ) and make a note of the letter that is allocated to the drive.

Let's say the letter is Z:\

 

Start > [ Run for XP ] type in .....cmd ...... if using XP hit ENTER ..............if Vista / 7 then do not hit ENTER

 

Vista / 7 right click on cmd.exe that appears at the top left of screen. Run as Administrator.

 

At the prompt ( XP / Vista / 7 ) type chkdsk z: /f /r .......................note the spaces before and after z: ...and substitute your drive letter where I have typed Z:

 

This will check the disk for file system errors and bad sectors and attempt a fix if problems are found.

 

This may take a long time to run through.

[Armageddon]

if the drive reads ok after chkdsk has been run , could i suggest changing the laptops cd/dvd drive since it wont read , I have done this in the past with a very very old Toshiba laptop and a IDE drive I managed to borrow

[Bobbit2]

hi,

Have run cmd to check hdd, everything is ok with drive.

 

I cannot fit a new cd drive, as I cannot get into system to load drivers etc.

 

Cheers Bob

[KenB]

Have run cmd to check hdd

Have you tried booting off the drive now?

[Bobbit2]

Hi Ken,

Thanks for your help, tried to boot up and got the same fatal exeption error, it boots as far as the xp screen with the blue bar, blue bar travels for a while , stops moving and then I get a blue screen with error message.

cheers Bob

[KenB]

Hi Bob

 

You don't have many options left.

If the CDROM drive doesn't work and you don't have the option to boot from a USB device you are virtually dead in the water.

 

You say the CDROM drive is not working.

Was it not working before this problem arose - or just when you put the XP disk in ?

It could be a simple case of changing the boot order in the BIOS.

 

If it isn't working........

If you are prepared to replace the CDROM Drive you can, at least, have a go at re-installing the operating system.

[Bobbit2]

Hi Ken

No Cd drive was not working before this problem,

I have tried to change the boot order, but made no difference,

You say try another drive, but I am a bit concerned that I cannot load the drivers for cddrive, as I cannot get into system?

I will replace if I can load drivers.

cheers

Bob

[Bluesplayer.]

Hi bob.

A new Cd drive may not need any drivers to work - the Win Xp built in drivers may be enough.

Worth a try, as you are running out of options.

[Bobbit2]

Hi guys, Thanks for all your help, I have decided to bite the bullet and get a new laptop, rather than throw money at this one.

I will use the hdd from old machine as storage backup etc.

Thanks again guys for all your help.

cheers

Bob

[KenB]

Hi Bob.

 

Under the circumstances this is probably a good decision :)