my PC keeps losing a connection

[Guest Cazzythom]

Hi All,

 

I've suddenley started having a problem when I'm browsing the internet. Its

OK for a while and then when I search for a page, it will suddenley say

'Internet Explorer could not find page' so I can then use 'Diagnose Network

Connection Problems' and it fixes the conncetion which lets me browse again,

but not for long before it happens again. At the same time my Outlook Express

will be unable to send or receive e-mails. This has only just started

happening in last few weeks but its very annoying and is really slowing me

down. Can anyone help or suggest anything I can do to fix this permanently ?

 

All help or advice appreciated....

 

Regards,

 

 

Caroline

--

Don''t Worry, Be Happy !!!

[Guest R. McCarty]

Re: my PC keeps losing a connection

 

What type of connection equipment does your ISP provide ? Cable Modem

or DSL Modem. Most if not all have a web interface where you can check

the connection/event log. Regardless of type you may need to update the

firmware of the device or request a replacement from your ISP. You should

also monitor the "Activity" light on the modem and determine if the loss of

connectivity is your PC's NIC or the modem connection to the ISP's network.

 

"Cazzythom" <cazzythom@hotmail.com> wrote in message

news:1FCF99C8-D1BA-48D5-BA72-45461B0808E9@microsoft.com...

> Hi All,

>

> I've suddenley started having a problem when I'm browsing the internet.

> Its

> OK for a while and then when I search for a page, it will suddenley say

> 'Internet Explorer could not find page' so I can then use 'Diagnose

> Network

> Connection Problems' and it fixes the conncetion which lets me browse

> again,

> but not for long before it happens again. At the same time my Outlook

> Express

> will be unable to send or receive e-mails. This has only just started

> happening in last few weeks but its very annoying and is really slowing me

> down. Can anyone help or suggest anything I can do to fix this permanently

> ?

>

> All help or advice appreciated....

>

> Regards,

>

>

> Caroline

> --

> Don''t Worry, Be Happy !!!

[Guest Frank Saunders MS-MVP IE,OE/WM]

Re: my PC keeps losing a connection

 

"Cazzythom" <cazzythom@hotmail.com> wrote in message

news:1FCF99C8-D1BA-48D5-BA72-45461B0808E9@microsoft.com...

> Hi All,

>

> I've suddenley started having a problem when I'm browsing the internet.

> Its

> OK for a while and then when I search for a page, it will suddenley say

> 'Internet Explorer could not find page' so I can then use 'Diagnose

> Network

> Connection Problems' and it fixes the conncetion which lets me browse

> again,

> but not for long before it happens again. At the same time my Outlook

> Express

> will be unable to send or receive e-mails. This has only just started

> happening in last few weeks but its very annoying and is really slowing me

> down. Can anyone help or suggest anything I can do to fix this permanently

> ?

>

> All help or advice appreciated....

>

> Regards,

>

>

> Caroline

> --

> Don''t Worry, Be Happy !!!

 

Do a thorough check for malware, following all of the steps at one of these

Web pages.

Help with malware:

All MS-MVP Sites.

http://aumha.org/a/parasite.htm

http://aumha.org/a/quickfix.htm

http://www.elephantboycomputers.com/page2.html#Removing_Malware

http://mvps.org/winhelp2002/unwanted.htm

http://inetexplorer.mvps.org/darnit.html

http://www.mvps.org/sramesh2k/Malware_Defence.htm

 

Unexplained computer behavior may be caused by deceptive software.

http://support.microsoft.com/kb/827315

 

So How Did I Get Infected Anyway?

For quite a few people it's by installing programs like Messenger Plus,

whose ads for malware don't identify the malware as such and try to convince

you that you owe it to the author. See also:

http://www.wilderssecurity.com/showthread.php?t=27971

Don't ever do a "default" install of anything. Always choose Custom and see

what else is being carried along. Don't install any extras you're not sure

of.

 

--

Frank Saunders MS-MVP IE,OE/WM

Do not reply with email

[Guest Cazzythom]

Re: my PC keeps losing a connection

 

Hi and thanks for your response. I have windows XP sp3, and it is connected

via a set top box. Usually the connection lights on the set top box are fine

when my PC loses its connection. I did check with virgin media from their

side and they said their side was fine.

 

How do I update the firmware, sorry these are terms i am not familiar with.

If there is anything I can do to sort this out I would really like to know.

 

Regards,

 

Caroline

 

--

Don''t Worry, Be Happy !!!

 

 

"R. McCarty" wrote:

> What type of connection equipment does your ISP provide ? Cable Modem

> or DSL Modem. Most if not all have a web interface where you can check

> the connection/event log. Regardless of type you may need to update the

> firmware of the device or request a replacement from your ISP. You should

> also monitor the "Activity" light on the modem and determine if the loss of

> connectivity is your PC's NIC or the modem connection to the ISP's network.

>

> "Cazzythom" <cazzythom@hotmail.com> wrote in message

> news:1FCF99C8-D1BA-48D5-BA72-45461B0808E9@microsoft.com...

> > Hi All,

> >

> > I've suddenley started having a problem when I'm browsing the internet.

> > Its

> > OK for a while and then when I search for a page, it will suddenley say

> > 'Internet Explorer could not find page' so I can then use 'Diagnose

> > Network

> > Connection Problems' and it fixes the conncetion which lets me browse

> > again,

> > but not for long before it happens again. At the same time my Outlook

> > Express

> > will be unable to send or receive e-mails. This has only just started

> > happening in last few weeks but its very annoying and is really slowing me

> > down. Can anyone help or suggest anything I can do to fix this permanently

> > ?

> >

> > All help or advice appreciated....

> >

> > Regards,

> >

> >

> > Caroline

> > --

> > Don''t Worry, Be Happy !!!

>

>

>

[Guest Cazzythom]

Re: my PC keeps losing a connection

 

Hi Frank,

 

Thanks for all the advice. That is brilliant. I will have a look at all the

links you have supplied.

 

Your help is GREATLY appreciated.

 

Many Thanks

 

Caroline x

 

Don't Worry, Be Happy !!!

 

 

"Frank Saunders MS-MVP IE,OE/WM" wrote:

> "Cazzythom" <cazzythom@hotmail.com> wrote in message

> news:1FCF99C8-D1BA-48D5-BA72-45461B0808E9@microsoft.com...

> > Hi All,

> >

> > I've suddenley started having a problem when I'm browsing the internet.

> > Its

> > OK for a while and then when I search for a page, it will suddenley say

> > 'Internet Explorer could not find page' so I can then use 'Diagnose

> > Network

> > Connection Problems' and it fixes the conncetion which lets me browse

> > again,

> > but not for long before it happens again. At the same time my Outlook

> > Express

> > will be unable to send or receive e-mails. This has only just started

> > happening in last few weeks but its very annoying and is really slowing me

> > down. Can anyone help or suggest anything I can do to fix this permanently

> > ?

> >

> > All help or advice appreciated....

> >

> > Regards,

> >

> >

> > Caroline

> > --

> > Don''t Worry, Be Happy !!!

>

> Do a thorough check for malware, following all of the steps at one of these

> Web pages.

> Help with malware:

> All MS-MVP Sites.

> http://aumha.org/a/parasite.htm

> http://aumha.org/a/quickfix.htm

> http://www.elephantboycomputers.com/page2.html#Removing_Malware

> http://mvps.org/winhelp2002/unwanted.htm

> http://inetexplorer.mvps.org/darnit.html

> http://www.mvps.org/sramesh2k/Malware_Defence.htm

>

> Unexplained computer behavior may be caused by deceptive software.

> http://support.microsoft.com/kb/827315

>

> So How Did I Get Infected Anyway?

> For quite a few people it's by installing programs like Messenger Plus,

> whose ads for malware don't identify the malware as such and try to convince

> you that you owe it to the author. See also:

> http://www.wilderssecurity.com/showthread.php?t=27971

> Don't ever do a "default" install of anything. Always choose Custom and see

> what else is being carried along. Don't install any extras you're not sure

> of.

>

> --

> Frank Saunders MS-MVP IE,OE/WM

> Do not reply with email

>

>