Guest Cazzythom Posted August 22, 2008 Posted August 22, 2008 Hi All, I've suddenley started having a problem when I'm browsing the internet. Its OK for a while and then when I search for a page, it will suddenley say 'Internet Explorer could not find page' so I can then use 'Diagnose Network Connection Problems' and it fixes the conncetion which lets me browse again, but not for long before it happens again. At the same time my Outlook Express will be unable to send or receive e-mails. This has only just started happening in last few weeks but its very annoying and is really slowing me down. Can anyone help or suggest anything I can do to fix this permanently ? All help or advice appreciated.... Regards, Caroline -- Don''t Worry, Be Happy !!!
Guest R. McCarty Posted August 22, 2008 Posted August 22, 2008 Re: my PC keeps losing a connection What type of connection equipment does your ISP provide ? Cable Modem or DSL Modem. Most if not all have a web interface where you can check the connection/event log. Regardless of type you may need to update the firmware of the device or request a replacement from your ISP. You should also monitor the "Activity" light on the modem and determine if the loss of connectivity is your PC's NIC or the modem connection to the ISP's network. "Cazzythom" <cazzythom@hotmail.com> wrote in message news:1FCF99C8-D1BA-48D5-BA72-45461B0808E9@microsoft.com... > Hi All, > > I've suddenley started having a problem when I'm browsing the internet. > Its > OK for a while and then when I search for a page, it will suddenley say > 'Internet Explorer could not find page' so I can then use 'Diagnose > Network > Connection Problems' and it fixes the conncetion which lets me browse > again, > but not for long before it happens again. At the same time my Outlook > Express > will be unable to send or receive e-mails. This has only just started > happening in last few weeks but its very annoying and is really slowing me > down. Can anyone help or suggest anything I can do to fix this permanently > ? > > All help or advice appreciated.... > > Regards, > > > Caroline > -- > Don''t Worry, Be Happy !!!
Guest Frank Saunders MS-MVP IE,OE/WM Posted August 22, 2008 Posted August 22, 2008 Re: my PC keeps losing a connection "Cazzythom" <cazzythom@hotmail.com> wrote in message news:1FCF99C8-D1BA-48D5-BA72-45461B0808E9@microsoft.com... > Hi All, > > I've suddenley started having a problem when I'm browsing the internet. > Its > OK for a while and then when I search for a page, it will suddenley say > 'Internet Explorer could not find page' so I can then use 'Diagnose > Network > Connection Problems' and it fixes the conncetion which lets me browse > again, > but not for long before it happens again. At the same time my Outlook > Express > will be unable to send or receive e-mails. This has only just started > happening in last few weeks but its very annoying and is really slowing me > down. Can anyone help or suggest anything I can do to fix this permanently > ? > > All help or advice appreciated.... > > Regards, > > > Caroline > -- > Don''t Worry, Be Happy !!! Do a thorough check for malware, following all of the steps at one of these Web pages. Help with malware: All MS-MVP Sites. http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://www.elephantboycomputers.com/page2.html#Removing_Malware http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/darnit.html http://www.mvps.org/sramesh2k/Malware_Defence.htm Unexplained computer behavior may be caused by deceptive software. http://support.microsoft.com/kb/827315 So How Did I Get Infected Anyway? For quite a few people it's by installing programs like Messenger Plus, whose ads for malware don't identify the malware as such and try to convince you that you owe it to the author. See also: http://www.wilderssecurity.com/showthread.php?t=27971 Don't ever do a "default" install of anything. Always choose Custom and see what else is being carried along. Don't install any extras you're not sure of. -- Frank Saunders MS-MVP IE,OE/WM Do not reply with email
Guest Cazzythom Posted August 22, 2008 Posted August 22, 2008 Re: my PC keeps losing a connection Hi and thanks for your response. I have windows XP sp3, and it is connected via a set top box. Usually the connection lights on the set top box are fine when my PC loses its connection. I did check with virgin media from their side and they said their side was fine. How do I update the firmware, sorry these are terms i am not familiar with. If there is anything I can do to sort this out I would really like to know. Regards, Caroline -- Don''t Worry, Be Happy !!! "R. McCarty" wrote: > What type of connection equipment does your ISP provide ? Cable Modem > or DSL Modem. Most if not all have a web interface where you can check > the connection/event log. Regardless of type you may need to update the > firmware of the device or request a replacement from your ISP. You should > also monitor the "Activity" light on the modem and determine if the loss of > connectivity is your PC's NIC or the modem connection to the ISP's network. > > "Cazzythom" <cazzythom@hotmail.com> wrote in message > news:1FCF99C8-D1BA-48D5-BA72-45461B0808E9@microsoft.com... > > Hi All, > > > > I've suddenley started having a problem when I'm browsing the internet. > > Its > > OK for a while and then when I search for a page, it will suddenley say > > 'Internet Explorer could not find page' so I can then use 'Diagnose > > Network > > Connection Problems' and it fixes the conncetion which lets me browse > > again, > > but not for long before it happens again. At the same time my Outlook > > Express > > will be unable to send or receive e-mails. This has only just started > > happening in last few weeks but its very annoying and is really slowing me > > down. Can anyone help or suggest anything I can do to fix this permanently > > ? > > > > All help or advice appreciated.... > > > > Regards, > > > > > > Caroline > > -- > > Don''t Worry, Be Happy !!! > > >
Guest Cazzythom Posted August 25, 2008 Posted August 25, 2008 Re: my PC keeps losing a connection Hi Frank, Thanks for all the advice. That is brilliant. I will have a look at all the links you have supplied. Your help is GREATLY appreciated. Many Thanks Caroline x Don't Worry, Be Happy !!! "Frank Saunders MS-MVP IE,OE/WM" wrote: > "Cazzythom" <cazzythom@hotmail.com> wrote in message > news:1FCF99C8-D1BA-48D5-BA72-45461B0808E9@microsoft.com... > > Hi All, > > > > I've suddenley started having a problem when I'm browsing the internet. > > Its > > OK for a while and then when I search for a page, it will suddenley say > > 'Internet Explorer could not find page' so I can then use 'Diagnose > > Network > > Connection Problems' and it fixes the conncetion which lets me browse > > again, > > but not for long before it happens again. At the same time my Outlook > > Express > > will be unable to send or receive e-mails. This has only just started > > happening in last few weeks but its very annoying and is really slowing me > > down. Can anyone help or suggest anything I can do to fix this permanently > > ? > > > > All help or advice appreciated.... > > > > Regards, > > > > > > Caroline > > -- > > Don''t Worry, Be Happy !!! > > Do a thorough check for malware, following all of the steps at one of these > Web pages. > Help with malware: > All MS-MVP Sites. > http://aumha.org/a/parasite.htm > http://aumha.org/a/quickfix.htm > http://www.elephantboycomputers.com/page2.html#Removing_Malware > http://mvps.org/winhelp2002/unwanted.htm > http://inetexplorer.mvps.org/darnit.html > http://www.mvps.org/sramesh2k/Malware_Defence.htm > > Unexplained computer behavior may be caused by deceptive software. > http://support.microsoft.com/kb/827315 > > So How Did I Get Infected Anyway? > For quite a few people it's by installing programs like Messenger Plus, > whose ads for malware don't identify the malware as such and try to convince > you that you owe it to the author. See also: > http://www.wilderssecurity.com/showthread.php?t=27971 > Don't ever do a "default" install of anything. Always choose Custom and see > what else is being carried along. Don't install any extras you're not sure > of. > > -- > Frank Saunders MS-MVP IE,OE/WM > Do not reply with email > >
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