[Solved] Unable to access Outlook Express

[PeteJ]

This maybe more of a communication problem but having discussed with BT I am informed that it is an Outlook problem.They also warned me against uninstalling without expert advice as I may lose data.Having received a new laptop (with Win 7 installed) and having installed it successfully,together with my Desktop (on Win XP)on wireless broadband via a BT Home Hub 3,everything works perfectly except OE on the desktop.When I bring up OE I get - ERROR 797, unable to connect because modem not found.This then continues to go through the automatic dial up procedure,which refuses to close until I open up another browser window.I am quite happy to continue receiving my e-mail via BT/yahoo,but need to sort out this OE problem.

Sorry for this lengthy query,but thanks for any help.

[KenB]

Hi and welcome to ExTS

 

Do you have access to the internet with this PC using a different browser - FireFox for instance ?

 

The Laptop is OK with OE ?

 

through the automatic dial up procedure,

Is it "Dial Up"

[ATTACH=CONFIG]649.vB5-legacyid=1363[/ATTACH]

 

Which version of OE is on the XP machine ?

[PeteJ]

Thanks Ken,

OE - version 6

Both PCs have access to various browsers incl Firefox

Both PCs are connected via wireless broadband,not dial up

Laptop has WIN 7 which does not support OE

[KenB]

Hi,

 

Just noticed - we are almost neighbours :) [ Wirral ]

 

ERROR 797, unable to connect because modem not found

You ONLY get this error with OE ?

You can connect using a different browser on the desktop?

 

Is this correct?

 

They also warned me against uninstalling without expert advice

OE is part of the system files and cannot easily be deleted - so BT were right.

 

You can try the following to repair IE and OE

 

Start > Run ....type in .....sfc /scannow .......ENTER Note the space after sfc.

 

It may take a little while to run through.

[PeteJ]

Thanks again KenB,

After many hours and a few tasty expletives,I've managed to open up a Live Mail acct and that automatically imported my contacts and data from OE.I also have my BT Yahoo acct intact.I've also managed to exclude all those pesky Error 797 pop ups from all except OE.That leaves OE isolated as far as my e-mail is concerned,but I'm prepared to live with that (to try to uninstal it is beyond me and I don't want to risk a further mess.With a bit of luck that should sort me out - and I'm considering upgrading my experience profile !!

Thanks again Ken - pity you weren't my next door neighbour !

[KenB]

Good to hear that you managed to fix it so that you can at least work with it.

 

Keep in touch :)